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Bewertungen von Lords Plaza, Surat

3.5 out of 5
Lords Plaza, Surat
Delhi Gate Ring Road, Surat, Gujarat

Bewertungen

6,4
14 von insgesamt 99 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
28 von insgesamt 99 Gästebewertungen haben eine Bewertung von 8 - Gut" "
30 von insgesamt 99 Gästebewertungen haben eine Bewertung von 6 - Okay" "
16 von insgesamt 99 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
11 von insgesamt 99 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

6,4/10

Sauberkeit

6,4/10

Personal & Service

5,0/10

Ausstattung

5,8/10

Zustand der Unterkunft

6,8/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

manan

Aufenthalt von 1 Nacht im Februar 2024

6/10 – Okay

Taher

Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 5 Nächten im Februar 2024

4/10 – Schlecht

Jabir

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
2* UK equivalent rating
Aufenthalt von 5 Nächten im Januar 2024

8/10 – Gut

Mohammad Ali

Mit der Familie gereist
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Check out time needs to be confirmed
The hotel is tidy and clean but the confusing part is that the brochure in the hotel says that the check out time is 12 noon while the reception rang us saying that the check out time is 10am. This causes inconvenience to guests
Aufenthalt von 3 Nächten im Dezember 2023

8/10 – Gut

Verifizierter Reisender

Mit der Familie gereist
Gut: Personal & Service und Komfort des Zimmers
Extended stay
Lords is a nice place to stay as its location is convenient. We stayed for 2 weeks. They have an average breakfast, but they try to give you good service. Even called to ask if I was comfortable during my stay. They can improve their bathrooms and condition of their rooms for sure, but they try to accommodate.They also need to work on cleanliness.The food at the main restaurant is amazing, a must try!
Aufenthalt von 1 Nacht im Oktober 2023

8/10 – Gut

Kulwinder

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im September 2023

10/10 – Hervorragend

Sunil

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Mai 2023

6/10 – Okay

Mahendra

Geschäftlich gereist
Aufenthalt von 1 Nacht im Mai 2023

6/10 – Okay

Mohamed

Gut: Personal & Service
Very helpful staff especially Divya,but most times don't work,
Aufenthalt von 2 Nächten im Februar 2023

4/10 – Schlecht

Verifizierter Reisender

Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Very disappointed with the state of the rooms and the bathrooms. It is run down and terribly maintained. The rooms felt dirty and tye bathrooms disgusting. They really need to refurbish and maintain the property
Aufenthalt von 9 Nächten im November 2022

8/10 – Gut

Hemant

Gut: Sauberkeit und Personal & Service
Bathroom and beds needs a upgrade
Aufenthalt von 2 Nächten im August 2022

6/10 – Okay

Hemant

Geschäftlich gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Rooms were clean. Staff was unfriendly. Customers bring business. Having a smile on your face with friendly approach is the key to repeat customers. Hotels are travelers second homes and they come to relax in friendly if not homely atmospheres. Surat as city is bad but some cleanup in required near property.
Aufenthalt von 1 Nacht im April 2022

2/10 – Ungenügend

Ravindra

Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Februar 2022

8/10 – Gut

Varun

Geschäftlich gereist
Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 1 Nacht im Januar 2022

4/10 – Schlecht

H

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
RIP off artists
Really disappointed in the hotel. When paying their stupid machine does dynamic currency transaction. This simply means you more when using a foreign card. I pointed out them and spoke to the manager they showed complete ignorance.
Aufenthalt von 1 Nacht im Januar 2020

10/10 – Hervorragend

Verifizierter Reisender

Aufenthalt von 3 Nächten im Januar 2020

6/10 – Okay

Verifizierter Reisender

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Not so good
Aufenthalt von 1 Nacht im Januar 2020

6/10 – Okay

Ebadul

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit und Komfort des Zimmers
Improvement required
The hotel needs to upgrade the beds and rooms need to be more clean.
Aufenthalt von 1 Nacht im September 2019

8/10 – Gut

Verifizierter Reisender

Gut: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Good location. There were no towels or napkins in our room when we checked in. House keeping was prompt in sending it on informing them. Rest all was good.
Aufenthalt von 1 Nacht im Januar 2019

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Januar 2019

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Very nice Hotel, Staff is very helpful, very reasonable price too.
Aufenthalt von 2 Nächten im Januar 2019

8/10 – Gut

Verifizierter Reisender

Mit dem Partner gereist
Gut: Sauberkeit
It was close to where I was suppose to go every day . I asked for iron and ironing board for 5 days and never got it . Over all the hotel was good
Aufenthalt von 2 Nächten im Dezember 2018

6/10 – Okay

Verifizierter Reisender

Aufenthalt von 3 Nächten im Dezember 2018

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Family visit in Surat
Slow service on arrival by Concierge/lobby staff who would not collect baggage from vehicle until checkin was fully completed. Wi-Fi was not working and even after complaining nothing was done while we stayed there for 2nights. Breakfast was good with fresh food and live counter, though had to wait for a table to sit given the number of guests eating. Shower in 1 room seemed blocked. Ask for rear end rooms if you cannot bear the noise from the road that is pretty busy. Jay.
Aufenthalt von 2 Nächten im Dezember 2018

10/10 – Hervorragend

Jaiprakash

Gut: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im November 2018

10/10 – Hervorragend

CHARLES

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Clean, comfortable, good value
Very helpful and attentive staff. Quick check-in. (Though I had to change rooms due to smoking smell in first room) Delicious food in rooftop restaurant. I had early train to catch, so they packed a breakfast for me and took me to railway station free of charge. I always stay here when in Surat.
Aufenthalt von 1 Nacht im November 2018

6/10 – Okay

KA CHUN

Verbesserungswürdig: Sauberkeit und Komfort des Zimmers
舊的酒店
有点殘舊
Aufenthalt von 1 Nacht im September 2018
Antwort von Samir Desai am 4. Nov. 2018
Dear Mr,Chun, Namaskar from Lords Plaza Surat ! On behalf of Lords Plaza Surat, we thank you for choosing to stay at Lords Plaza Surat. It was a pleasure having you with us and we hope that the services extended were to your satisfaction. We constantly strive to maintain a high standard of courteous and attentive services to each and every valued guest like you. However we regret to know that we could not make your stay experience memorable. We apologize for the inconvenience caused to you. Management has addressed your concern regards to in old room on a serious note and taken adequate steps to prevent such incidence in future. We have started renovation of the room and other facilities. We hope that you will not let this isolated incident influence your perception of Lords Plaza Surat & you would accord us another opportunity to serve you. Best Regards Samir Desai Reservation Manager

2/10 – Ungenügend

Arpankumar, Usa

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
The hotel staff is very rude.They don't hsve a customer facing skills.
Aufenthalt von 1 Nacht im Juni 2018
Antwort von Samir Desai am 6. Juni 2018
Respected Mr. Patel, Namaskar !! Thank you so much for choosing us for your stay. However we regret to know that we could not make you stay with us. We apologize for the inconvenience caused to you because of local photo id address proof provided at time of check in. As local authority & hotel policy “Hotel may deny check in to guests providing Id Proof of the same city as the hotel itself.” Thanks & Regards Samir Desai

10/10 – Hervorragend

ZAIDI

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
good
good
Aufenthalt von 1 Nacht im Mai 2018
Antwort von Samir Desai am 4. Juni 2018
Dear Mr. Zaidi, Namaskar!! Thank you so much for staying with us and sharing your wonderful words with us. We are happy to know that your stay experience was wonderful with us. Your appreciation for hotel has been shared with our team. They are delighted to know that their hard work has been noted and appreciated by you. On behalf of the team I once again thank you for your recommendation of our hotel. Please do not hesitate to write me at fomlps@Lordshotels.com for any further assistance in future. We look forward to welcome you soon. Thanks & Regards Samir Desai

10/10 – Hervorragend

Marcelo

Gut: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Es lo que hay...
El hotel tenia sus años pero bien conservado. Viendo el entorno de surat en general estaba bien y el personal super amable.
Aufenthalt von 4 Nächten im Mai 2018
Antwort von Samir Desai am 4. Juni 2018
Dear Mr. Marcelo, Namaskar!! Thank you so much for staying with us and sharing your wonderful words with us. We are happy to know that your stay experience was wonderful with us. Your appreciation for hotel has been shared with our team. They are delighted to know that their hard work has been noted and appreciated by you. On behalf of the team I once again thank you for your recommendation of our hotel. Please do not hesitate to write me at fomlps@Lordshotels.com for any further assistance in future. We look forward to welcome you soon. Thanks & Regards Samir Desai

10/10 – Hervorragend

CHARLES

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Convenient, comfortable and clean
Very convenient to railway station, and an excellent buffet in rooftop restaurant. Good value for the money.
Antwort von SUMIT ROY am 27. März 2018
Dear Guest, Namaskar!! Thank you so much for staying with us and sharing your wonderful words with us. We are happy to know that your stay experience was wonderful with us. Your appreciation for hotel has been shared with our team. They are delighted to know that their hard work has been noted and appreciated by you. On behalf of the team I once again thank you for your recommendation of our hotel. Please do not hesitate to write me at fomlps@Lordshotels.com for any further assistance in future. We look forward to welcome you soon. Thanks & Regards

4/10 – Schlecht

Raj, London

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Rooms not as good as they can be, but food is good
This would have been a good hotel 20 years ago!, it needs a lot of updating, as there are many new Hotels in the area. The windows never cleaned, the water in bath tubs floods when showering, the rooms are always missing items even after reminding the house keepers. The risk for the hotel is that they loss overseas customers, due to current level of customer expectations. The hotel does offer a good range of food and is close to the Train station to Mumbai.
Aufenthalt von 7 Nächten im März 2018
Antwort von SUMIT ROY am 27. März 2018
Respected Guest, Namaskar !! Thank you so much for choosing us for your stay. However we regret to know that we could not make your stay experience memorable. We apologize for the inconvenience caused to you. Management has addressed your concern on a serious note and taken adequate steps to prevent such incidence in future. We hope that you will not let this isolated incident influence your perception of Lords Plaza Surat & you would accord us another opportunity to serve you. We look forward to welcoming you again very soon! Thanks & Regards

8/10 – Gut

Jayesh

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great Stay
Comfortable Hotel in Surat, Staff are very friendly and do try their best to make your stay pleasant, I would really recommend the deluxe rooms they are considerably comfortable, overall great experience.
Antwort von SUMIT ROY am 27. März 2018
Dear Guest, Namaskar!! Thank you so much for staying with us and sharing your wonderful words with us. We are happy to know that your stay experience was wonderful with us. Your appreciation for hotel has been shared with our team. They are delighted to know that their hard work has been noted and appreciated by you. On behalf of the team I once again thank you for your recommendation of our hotel. Please do not hesitate to write me at fomlps@Lordshotels.com for any further assistance in future. We look forward to welcome you soon. Thanks & Regards

8/10 – Gut

Amit

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Good Experience
Very courteous staff, and supportive. near most market places (surat is not a very big city anyways), good connectivity, visit the roof top restaurant for fun. We ate only a little in the hotel, but the food was good. Rooms were clean and decent hygiene standards.
Aufenthalt von 1 Nacht im Januar 2018

6/10 – Okay

Dhananjay

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
The location is in a crowded area. The parking facility is not so safe. The Rooms, particularly the toilets are dated and old. they require an upgrade/ refurbishment.
Aufenthalt von 1 Nacht im Januar 2018

4/10 – Schlecht

Goksel

Verbesserungswürdig: Sauberkeit
İnternet problemi ve günlük giriş problemi
Hotel oda giriş kartı ne kadar kalırsanız kalın hergün giriş kartını resepsiyona onaylatmanız lazım. Ve çok ciddi internet problemi var. Şikayeti kaale bile almıyorlar ilgilenmiyorlar.
Aufenthalt von 6 Nächten im Dezember 2017

8/10 – Gut

Jyoti, Brisbane, Australia

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Hotel near the station
Internet connection not up to speed. Password valid for 24 hours only - not good when you are staying for a week or more. Password should be valid for duration of stay.
Aufenthalt von 6 Nächten im November 2017

6/10 – Okay

M, London

Average hotel close to Bombay market.
Room was comfortable with nice decor. Hotel staff were excellent and restaurant was good.
Aufenthalt von 4 Nächten im Oktober 2017

10/10 – Hervorragend

Rajeev, New Delhi

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Nice experience to stay in comfort. Back view is not that good. some toiletries facilities may be added more
Aufenthalt von 2 Nächten im Oktober 2017

2/10 – Ungenügend

Henning, Denmark

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Run down hotel, with very slow internet.
Overpriced, room was dirty and wifi was so slow any work was impossible (could bately open email).
Aufenthalt von 1 Nacht im Juli 2017

6/10 – Okay

Mukund

Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
When no options available.
Just OK type. Airconditioning was stinking in common area. When asked to deliver toilet soap, need to remind two times. Finally when person came to give soap, he was reluctant to give two soaps.

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers

6/10 – Okay

Zakiahmad

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Frustrated stay
Frustrating experience. Not giving free wifi. For international travellers wifi could be really big help but they charge lot of money for wifi. I Will not stay again. Despite room cleaning service bathroom was not cleaned appropriately.

6/10 – Okay

jigar

Verbesserungswürdig: Komfort des Zimmers
Location wise its ideal but overall hotel experience was not so great. Air conditioner in the rooms weren't working properly. Though they changed the towels everyday in the rooms it looked like used towels. There is no free WIFI in the hotel and we have to pay for WIFI. After that also WIFI network wasn't great at all.

2/10 – Ungenügend

Bharat

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Not a very good experience , staff was no good at all, service was horrible, breakfast was cold.
Antwort von General Manager am 19. Sept. 2016
Dear Mr. Bharat, Namaskar !! Thank you so much for choosing us for your stay, however I am highly disappointed to read that we failed in keeping up with your expectations. I sincerely regret the inconvenience caused to you due to service issues, food & beverages, staff behaviour, and for not being able to deliver the service standards we set for ourselves. Rest assured the gaps that your valuable feedback has highlighted have been addressed with the staff and also improving concerns.hence there is always a scope of improvement. . We hope that you will not let this isolated incident influence your perception of Lords Plaza & you would accord us another opportunity to serve you We look forward to welcoming you again very soon!

4/10 – Schlecht

Angel, UK

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Hotel needs updating.
Reasonably clean hotel near the shopping area with hard working staff. It looks like trapped in the 1960s style so does need updating to a modern standard.

4/10 – Schlecht

Verifizierter Reisender

Gut: Sauberkeit und Komfort des Zimmers
Verbesserungswürdig: Personal & Service
Mess up with payment system - staff very unhelpful, tried to speak to manager who was rude and condescending. Wifi not working.

6/10 – Okay

Sri, kanpur

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
An upcoming hotel in Surat
Is a good hotel with great price. However though had booked for twin bedrooms they only could offer with single bed and had to add a rollaway bed for second guest. This was unexpected. With some glitches aside the hotel is good and has a good value for price.

8/10 – Gut

Tisha , Naperville, illinois

A five minute taxi/auto drive to the rail station.
Our experience was positive, and the complimentary breakfast was great. The morning of our checkout the taxi that we booked, did not show-up after waiting approx. 20 minutes the hotel's van took us to the rail station, so we would not miss our scheduled train to Mumbai. Upon arrival at the rail station the driver found a porter for us to handle our four heavy luggage. This took the pressure off for us, trying to find the correct platform, carrying the luggage, and the porters placed it on the assigned seats as well. That's why I feel the little extras made this an overall positive experience. The hotel itself was reasonable for 2 nights expect to pay $100 USD for 2 nights. The rooms were clean, complimentary bottled water, and a coffee pot with tea bags, coffee, and creamer in the room.

10/10 – Hervorragend

Malik, Canada

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Nice clean hotel with excellent breakfast.
The hotel is nice and clean with friendly staff. The breakfast was good too.