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Bewertungen von Stone House Hotel

3 out of 5
Stone House Hotel
Stafford Road, Stone, England

Bewertungen

8,0

Sehr gut

245 von insgesamt 737 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
293 von insgesamt 737 Gästebewertungen haben eine Bewertung von 8 - Gut" "
131 von insgesamt 737 Gästebewertungen haben eine Bewertung von 6 - Okay" "
43 von insgesamt 737 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
25 von insgesamt 737 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,2/10

Sauberkeit

8,2/10

Personal & Service

8,2/10

Ausstattung

7,6/10

Zustand der Unterkunft

8,0/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Verifizierter Reisender

Aufenthalt von 1 Nacht im Mai 2019
Antwort von Matthew, Reception Manager am 13. Mai 2019
Dear Guest, Thank you for your review. Best regards

6/10 – Okay

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im März 2019
Antwort von Matthew, Reception Manager am 31. März 2019
Dear Guest, Thank you for your review. Best regards,

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers

10/10 – Hervorragend

JULIA

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
A touch of luxury twinned with an historic house made for an enjoyable stay. Excellent dining experience.
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Vickie

Mit dem Partner gereist
Gut: Ausstattung
This property is absolutely beautiful, clean and everyone was very friendly.
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Lori

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024

10/10 – Hervorragend

Damian

Aufenthalt von 1 Nacht im März 2024

8/10 – Gut

Henry

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I liked the green on the seabass choice, and would have liked tenderstem or plug another green on the sides. The bath plug did not work very well. The food and drink were good value.
Aufenthalt von 2 Nächten im März 2024

8/10 – Gut

Nigel

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nice room convenient location for visiting friends
Aufenthalt von 1 Nacht im März 2024

6/10 – Okay

Michael

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Spoilt By A Polce Request
Unfortunately the hotel accepted a guest delivered by Staffordshire Police and checked them into the room next to us at 1.30am on 17 Feb 2024. They proceeded to shout obscenities down the phone and to smash up the room. They left shortly afterwards but we were left wide awake and shocked at what had happened. It was my 59th birthday and I was left tired for the whole day.We were moved to a better room for our remaining 2 nights and given a complimentary breakfast but it cannot replace a night's sleep. We had no idea that Police Forces asked for accommodation in hotels for the dregs of society we try hard to avoid and we will be wary of this in future.
Aufenthalt von 3 Nächten im Februar 2024

10/10 – Hervorragend

Stewart

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Night away
Stayed here as a one night getaway in one of the suites was very clean,comfy and spacious All the staff was very pleasant and the bar was comfy to
Aufenthalt von 1 Nacht im Februar 2024

10/10 – Hervorragend

Jacqueline

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Beautiful period house with excellent service
I had a very warm welcome from Ava who showed me my room which was lovely and overlooked the beautiful gardens. The dinner menu worked for me, but if you are expecting a pub type meal then perhaps best to eat out. The hotel is in a quiet area and I got a great nights sleep. Ava looked after me at breakfast and checking out. She is a real asset to this hotel!
Aufenthalt von 1 Nacht im Februar 2024

8/10 – Gut

Andy

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
A good hotel pick
A good stay with hotel having some good on site facilities including restaurant and pool.
Aufenthalt von 2 Nächten im Januar 2024

6/10 – Okay

Phillip

Geschäftlich gereist
Gut: Sauberkeit und Personal & Service
Good but currently not great leisure facilities
On the whole ‘Good’ but let down by the limited leisure facilities. The changing rooms are going through a refurbishment, with the gents locker room handed over to the ladies while theirs is being worked on. Then they’ll start on the guys changing room, meaning that male users have no changing facilities to speak of (a cubicle has been erected in the gym), lockers, or most importantly, the ability to shower after using the facilities. This is not detailed anywhere until you get to the gym, and talking to the staff likely to take until the end of February 24 to complete.
Aufenthalt von 1 Nacht im Januar 2024

10/10 – Hervorragend

Ian

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Consistently good
Stay hear a lot Good location , service and room very good, food excellent , breakfast option is a great deal. Nice bar and very very good value.
Aufenthalt von 1 Nacht im Januar 2024

10/10 – Hervorragend

Sandra

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Lovely stay

10/10 – Hervorragend

Ian

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Fantastic stay
food was amazing and the staff are super friendly and caring and look after you. Special shoutout to the lady that runs the gym, she is fantastic, caring and amazing attention to detail and makes you feel super welcome! love staying here when away for business, and will definitely come again.
Aufenthalt von 1 Nacht im Januar 2024

10/10 – Hervorragend

Julie

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Home from home
We had booked a one night stay at the Stone house hotel but wished we had stayed for a few more. We felt welcome as soon as we entered the reception and greeted by a smiling face, we were then given a room upgrade which was a lovely gesture.The room was well equipped and spotlessly clean. This is the most relaxed and homely hotel that we have stayed in and will definitely return.We wished we had planned a longer stay as the hotel had a pool and other ameneties that we would love to have used, The hotel also has a very inviting Indian restaurant that we will eat in on our next visit..We would highly recommend the Stone House hotel..
Aufenthalt von 1 Nacht im Dezember 2023

10/10 – Hervorragend

Andrea

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Lovely clean comfy room. Breakfast lovely and excellent service.
Aufenthalt von 3 Nächten im Dezember 2023

10/10 – Hervorragend

Sarah

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Lovely, friendly staff, very helpful when husband wasn't well. Couldn't have asked forore
Aufenthalt von 4 Nächten im Dezember 2023

6/10 – Okay

Mr T

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
It was a nice hotel but needs a upgrade. You cannot move 6in and the floor makes noise. Worse uncomfortable bed i have slept in for a while. Shower was boiling hot or freezing cold couldn't sort it
Aufenthalt von 1 Nacht im Dezember 2023

4/10 – Schlecht

fleur

Aufenthalt von 1 Nacht im November 2023

8/10 – Gut

Bernadette

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Stay was good but i was charged for a breakfast i didn't have
Aufenthalt von 2 Nächten im November 2023
Antwort von Reservation Team am 28. Nov. 2023
Dear GuestThank you for your feedback, we really appreciate.You booked the room including breakfast and prepaid with Hotel.com.You can always book rooms only rate and decide the breakfast on arrival or same day and this way you wont get charged for breakfast if you don't have.Kind Regard's

10/10 – Hervorragend

Mike

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice venue, friendly staff. Comfy room with all the amenities you need.
Aufenthalt von 2 Nächten im November 2023
Antwort von Reservation Team am 25. Nov. 2023
Thanks for staying with us. We appreciate your lovely feedback!Hope to see you again soon.kind Regards

8/10 – Gut

Mike

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Restaurant food is exceptionally good, the gym is tiny and the pool small too
Aufenthalt von 1 Nacht im November 2023
Antwort von Reservation Team am 25. Nov. 2023
Thanks for staying with us. We appreciate your lovely feedback!Hope to see you again soon.kind Regards

10/10 – Hervorragend

Aaron

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im November 2023
Antwort von Reservation Team am 25. Nov. 2023
Thanks for staying with us. We appreciate your lovely feedback!Hope to see you again soon.kind Regards

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Chilly but comfortable
Interesting place, mix of older building and newer. Our room in the older part of the hotel was small and a bit chilly in November but comfortable. Friendly and helpful reception staff.
Aufenthalt von 1 Nacht im November 2023
Antwort von Reservation Team am 25. Nov. 2023
Thanks for staying with us. We appreciate your feedback!Hope to see you again.kind Regards

4/10 – Schlecht

Timothy

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very poor all round.
Aufenthalt von 1 Nacht im November 2023
Antwort von Reservation Team am 25. Nov. 2023
Thanks for staying with us. Apologies for the inconvenience during your stay.Hope to see you again.kind Regards

2/10 – Ungenügend

Verifizierter Reisender

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Very old fashioned! Smelt Damp all over the hotel with air fresheners everywhere. Very tatty and hot tap did not work on sink. I will never stay there again.
Aufenthalt von 2 Nächten im November 2023
Antwort von Reservation Team am 25. Nov. 2023
Thanks for staying with us. We appreciate your lovely feedback and will be working on it.kind Regards

10/10 – Hervorragend

Aaron

Aufenthalt von 1 Nacht im November 2023
Antwort von Reservation Team am 25. Nov. 2023
Thanks for staying with us. We appreciate your lovely feedback!Hope to see you again soon.kind Regards

10/10 – Hervorragend

MARK

Geschäftlich gereist
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im November 2023
Antwort von Reservation Team am 25. Nov. 2023
Thanks for staying with us. We appreciate your lovely feedback!Hope to see you again soon.kind Regards

10/10 – Hervorragend

Sally

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
A gem of a hotel!
What a beautiful hotel. Exceeded my expectations. Lovely room, modern, very clean. Great facilities…nice dark room to sleep…good heating and ventilation…lovely bathroom & shower…comfy bed…easy to park…staff were very friendly. Room service dinner was incredibly good! Breakfast was beautifully cooked. I will be staying here for all my future trips in that area.
Aufenthalt von 1 Nacht im November 2023
Antwort von Reservation Team am 25. Nov. 2023
Thanks for staying with us. We appreciate your lovely feedback!Hope to see you again soon.kind Regards

4/10 – Schlecht

stuart

Verbesserungswürdig: Personal & Service und Komfort des Zimmers
avoid - book elsewhere
room 19 - window broken, taps both give out warm water, as window does not close properly it whistles all night long. Told staff who did not care, emailed hotel, who also did not care as no reply received
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Reservation Team am 4. Nov. 2023
Dear GuestThank you for your feedback! We sincerely apologize for the inconvenience caused.We are looking into this matter and regards to the windows in the room has been checked and fixed my maintaence.

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
On the whole very good
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Reservation Team am 4. Nov. 2023
Thanks for staying with us. We appreciate your feedback!Hope to see you again.

10/10 – Hervorragend

Dave

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
October 23
Great service food fantastic
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Reservation Team am 4. Nov. 2023
Thanks for staying with us. We appreciate your feedback!Hope to see you again soon.

10/10 – Hervorragend

Christopher

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff were very friendly and welcoming, the food was 1st class. The room was spacioous and well kept
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Reservation Team am 4. Nov. 2023
Thanks for staying with us. We appreciate your feedback!Hope to see you again soon.

8/10 – Gut

matthew

Geschäftlich gereist
Gut: Sauberkeit und Personal & Service
Aufenthalt von 4 Nächten im Oktober 2023
Antwort von Reservation Team am 22. Okt. 2023
Thanks for staying with us. We appreciate your feedback!Hope to see you again soon.

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Reservation Team am 22. Okt. 2023
Thanks for staying with us. We appreciate your feedback!Hope to see you again soon.

10/10 – Hervorragend

KAREN

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Reservation Team am 22. Okt. 2023
Dear KarenThank you for your feedback; We really appreciate your positive feedback. We will see you again soon.Kind Regards

8/10 – Gut

Luke

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Good but £50 pre auth
Overall very good, and well priced. The £50 non-negotiable pre authorisation on card was not welcome, though
Aufenthalt von 4 Nächten im Oktober 2023
Antwort von Reservation Team am 22. Okt. 2023
Thanks for staying with us. We appreciate your feedback!Hope to see you again soon.

8/10 – Gut

Robert

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
SOLID IN STONE
A change from the usual. But no lift? Perhaps I should have booked an accessible room. No shelf in the shower for shampoo etc? Very nice restaurant.
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Reservation Team am 22. Okt. 2023
Thanks for staying with us. We appreciate your feedback!Hope to see you again soon.

8/10 – Gut

Martin

Gut: Sauberkeit und Personal & Service
Our stay was bed & breakfast only but the breakfast was a whole lot better than the last time we stayed. Staff pleasant and accommodating.
Aufenthalt von 1 Nacht im September 2023
Antwort von Reservation Team am 22. Okt. 2023
Thanks for staying with us. We appreciate your feedback!Hope to see you again soon.

6/10 – Okay

john

Geschäftlich gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Not a great place
The pool was freezing, and the room was ok, but there was dust by the window in the bathroom, also the sink and shower were dirty and sealant. I will not stay there again. disappointed.
Aufenthalt von 1 Nacht im September 2023
Antwort von Reservation Team am 22. Okt. 2023
Thank you for your feedback. We will be addressing your concern. Kind Regards

6/10 – Okay

Hannah

Geschäftlich gereist
Gut: Sauberkeit und Komfort des Zimmers
What a strange place
I arrived at the hotel 15 minutes before check in. Plenty of parking, which was helpful. I went to reception to check in and was promptly told, before I could even finish my sentence, that I could wait in the bar until 3pm and have a drink. I waited ages for someone to serve me. By that time it was 3pm. I thought I may go to the gym before dinner but I discovered the fitness machines were essentially in a corridor with the "leisure club" reception within breathing distance of them. It didn't make for a pleasant workout environment so I left. This is probably the loosest use of the term leisure club that I've ever seen. The room was fine, comfortable enough, although pillow choice wasn't great and I had a bad neck the next morning. I understand pillows are a personal preference though so it may be fine for some people. Dinner is a choice of Indian or "Continental" - a strange selection of meals. I opted for a steak. It was awful, barely any meat, mostly gristle. I mentioned it to my server and they said they would tell the chef. He cleared my plate (still had my remaining sides on it) and brought me back a new steak on a plate. No sides, literally just a steak like that was ok for my meal. I received a blank stare when I queried this. Breakfast was ok but I've had better at Wetherspoons. Overall, a very strange experience. I'm glad I only stayed for one night.
Aufenthalt von 1 Nacht im August 2023
Antwort von Reservation Team am 22. Okt. 2023
Thanks for staying with us. We will be addressing your concerns! We have a plan which starting in next few months time to renovate our gym area and also other facilities as well soon.Hope to see you again.

8/10 – Gut

Kim

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im September 2023
Antwort von Reservation Team am 22. Okt. 2023
Thanks for staying with us. We appreciate your feedback!Hope to see you again soon.

8/10 – Gut

Nicky

Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Nice hotel stayed for a wedding. No complaints
Aufenthalt von 1 Nacht im September 2023
Antwort von Reservation Team am 22. Okt. 2023
Thanks for staying with us. We appreciate your feedback!Hope to see you again soon.

8/10 – Gut

Paul

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im September 2023
Antwort von Reservation Team am 22. Okt. 2023
Thanks for your feedback; it is much appreciated. Hope to see you again soon.

8/10 – Gut

Phillip

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Overnight wedding accomodation
Weekend stay whilst attending a wedding, our garden view suite was very good with lots of space. Unfortunately the pool heating was not working so the pool was cold and the pool facilities really could do with updating.
Aufenthalt von 2 Nächten im September 2023
Antwort von Reservation Team am 22. Okt. 2023
Thanks for staying with us. We appreciate your feedback!Sorry about pool and this has been fixed and also we have plan to renovate our leisure centre facilities soon. Hope to see you again soon.

10/10 – Hervorragend

Mark

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im September 2023
Antwort von Reservation Team am 22. Okt. 2023
Thanks for your feedback; it is much appreciated. Hope to see you again soon.

8/10 – Gut

Ian

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
All was good. Nice hot shower, good dep sink for shaving, comfortable bed, very good breakfast, friendly staff. Only small niggle was not re stocking the milk for the in room drink making facility.
Aufenthalt von 1 Nacht im September 2023
Antwort von Reservation Team am 22. Okt. 2023
Thank you for your feedback; Thanks for pointing out what we can do better in the future; we really appreciate your valuable feedback.Hope to see you again soon.