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„Housekeeping service is pathetic“

„Very elegant well maintained hotel with excellent staff and an excellent general manager. We were troubled by cramped bathroom, lack of a power socket in the bathroom, a lack of any clothes storage. There is not a single chest of drawer. There was no explanation of which power switch does what. Too many staff members but not enough information. “

„The property was at amazing location with very cooperative staff“

„All good. But a single rod heater is not enough to keep you warm during the freezing winter. They mention they provide electric blankets on request but I was advised they do not. Very strange. “

„My experience at this hotel was extremely disappointing and definitely not worth the money. It felt like a complete waste of hard-earned money. For the price they charge, the service and overall standard were far below expectations. One of the biggest issues was the lack of proper staff training. The staff didn’t even seem to know the names of the dishes they were serving to guests. This was especially noticeable with the F&B team, who appeared careless and uninterested in providing good ...

„Room was amazing. Service “

„One of the nicest Hotels I have ever stayed with! Very nice garden and lovely rooms. We even got an upgrade as we were staying with the whole family. It is very relaxing at Kasmanda Palace with an amazing view over the valley. The staff has been more than helpful. Also the food was amazing home food at its best!“

„Good breakfast. Good staff . Helpful. Facilities were average. 3 star“

„This is one of the best properties I've stayed in India( Mussorie). The service was top-notch, and the staff was always available for housekeeping and any other needs. I loved the buffet breakfast with lots of options and plenty of vegan choices. The restaurants on site are good to try, especially the indian fine dining. The views are amazing as well. i recomend this place if you are looking for luxury staycation“

„Great“

„*Wonderful Stay at Himalaya Retreat Resort* We had an amazing stay at the Himalaya Retreat Resort! The host and staff were incredibly supportive, kind, and always ready to help with a smile. The resort itself is absolutely beautiful, surrounded by nature and offering a peaceful and relaxing atmosphere. There are lots of adventure activities to enjoy, which made our stay even more exciting and memorable. Everything was well-organized and comfortable.“

„It’s a low maintained property, staff is neutral. Geyser in 1 washroom didn’t work and another washroom had water leakage. Both rooms were wet when we checked in and after taking shower rooms were filled with water. Breakfast was average.“

„It's not like what Marriott property are , its like normal hotels in mussoorie. Nothing special , there breakfast and dinning area is also small , very less variety in breakfast , staff is very slow Food is ok ok “