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Bewertungen von Sunset Gardens Guesthouse

2.5 out of 5
Sunset Gardens Guesthouse
8305 Contant, St. Thomas, St. Thomas

Bewertungen

6,6
47 von insgesamt 226 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
70 von insgesamt 226 Gästebewertungen haben eine Bewertung von 8 - Gut" "
43 von insgesamt 226 Gästebewertungen haben eine Bewertung von 6 - Okay" "
32 von insgesamt 226 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
34 von insgesamt 226 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

7,0/10

Sauberkeit

7,6/10

Personal & Service

6,0/10

Ausstattung

6,2/10

Zustand der Unterkunft

7,0/10

Umweltfreundlichkeit

Bewertungen

4/10 – Schlecht

Verifizierter Reisender

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Personal freundlich. Unterkunft nicht zu empfehlen
Aufenthalt von 1 Nacht im März 2019
Antwort von Deb am 3. Apr. 2019
Thank you for taking time to write us a review. We are very sorry that you do no recommend our guesthouse. We are working hard at rebuilding and re-doing our property after 2 Category 5 Hurricanes. We know we are a diamond in the rough. But, we will come back better than before.

10/10 – Hervorragend

Mary Anne

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very good for the price! You got the view, though baby mosquitoes are all around. Just make sure, one closes the door right away.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Deb and Staff am 21. Mai 2024
Thank You Mary for your review. We will try to be more diligent against those pesky mosquito's.

8/10 – Gut

James

Gut: Sauberkeit und Personal & Service
I liked the friendly staff and the balcony with a nice view of the harbor. Very quiet and peaceful?
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Deb and Staff am 21. Mai 2024
Thank you so much James for taking the time to review our property.We look forward to welcoming you back for your next trip to the island

6/10 – Okay

Xavier, Los Angeles

Mit der Familie und kleinen Kindern gereist
I liked the view It was not really clean
Aufenthalt von 10 Nächten im März 2024
Antwort von Deb and Staff am 28. Apr. 2024
Xavier, It was a pleasure having you and your lovely lady staying with us. We will continue to work harder on the cleanliness.

8/10 – Gut

Robert

Mit dem Partner gereist
Gut: Sauberkeit
Nice view
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Deb am 10. März 2024
Thank You Robert for taking the time to rate our property and happy that you enjoyed the View!

10/10 – Hervorragend

Luis F.

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Deb and Staff am 28. Apr. 2024
Thank You Luis for your rating of Sunset Gardens. We are working hard to make your stay as pleasant as possible.

4/10 – Schlecht

April, Arlington Hts.

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
The view from the room was beautiful. Unfortunately, we were up the mountain and the only way to restaurants, grocery stores, and areas to walk was to take a taxi, $30 roundtrip. The airport is 5 minutes away, but the cost of the taxi was $30 one way. There is no sidewalk, & the street has hairpin and blind turns, with traffic driving on the left (if youre from the US, you're used to driving on the right). It is very unsafe to attempt walking down to town. I assumed it would be walkable, so it became very expensive to go out at all. Food and groceries are very expensive, much more than in the US. Power outages happen, sometimes for hours at a time, leaving you with no a/c or fan ventilation. The walls in the unit allowed sound to transmit easily, so noise from others was a problem. There are no restaurants or grocery stores nearby, and it is not recommended to drink the tap water as it is from a cistern, so we had to get a taxi to go to the store, to lug water and groceries back to the room. The pool is very small, and not conducive to swimming. There are stray cats, dogs and chickens everywhere, as well as rats in the garbage area. We will not go back. The staff were as helpful as they could be, but this is no place for a vacation.
Aufenthalt von 14 Nächten im Januar 2024
Antwort von Deb am 10. März 2024
We are a guesthouse nestled in the mountain, We do encourage our guests to rent a car to get the most the Island has to offer. It is indeed expensive on the island, most of our guests opt for the ability to cook for themselves for basic needs leaving them the opportunity to Dine out for their Dinner on the Island. We did have a stray dog follow guests back, and has been taken in by the shelter. We are sorry that we did not meet your expectations on the island and will strive to do better.

10/10 – Hervorragend

bil

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Deb am 10. Feb. 2024
Thanks Bil. Wishing you the best on your path. Thanks for the review

8/10 – Gut

MALCOLM

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 10 Nächten im Dezember 2023
Antwort von Deb am 10. Feb. 2024
Thank You Malcolm for taking the time to review us.

8/10 – Gut

LaToya

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Dezember 2023

4/10 – Schlecht

Yoryi

Verbesserungswürdig: Sauberkeit
159 for a night was not worth it
Aufenthalt von 1 Nacht im November 2023

10/10 – Hervorragend

Avril

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
5 stars
It was an amazing wonderful awesome stay was celebrating my wedding anniversary of 13 years
Aufenthalt von 5 Nächten im August 2023
Antwort von Deb am 11. Aug. 2023
It was such a pleasure having you stay with us! I am happy to see you made it home safely. We look forward to your next visit.

6/10 – Okay

David, St. Johnsbury

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit
The pool and outdoor patio were great
Aufenthalt von 1 Nacht im Juni 2023
Antwort von Deb am 12. Juni 2023
Thank You for taking a few minutes to rate our property. We are happy that you enjoyed the pool! We are working on rooms and hope to have them all upgraded by Season time.

10/10 – Hervorragend

Maria del mar

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Excellent
Aufenthalt von 3 Nächten im Mai 2023
Antwort von Deb am 1. Juni 2023
Thank You so much for taking time to review my staff and property.

10/10 – Hervorragend

Samantha

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
It was a nice cozy place.
Aufenthalt von 2 Nächten im März 2023
Antwort von Deb am 26. Apr. 2023
Thank You Samantha for taking time to give us a review! We are happy that you found our lil place cozy! We look forward to seeing you again in the future

8/10 – Gut

Gary

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2023
Antwort von Deb am 26. Apr. 2023
Hey there Gary, Thank you so much for taking the time to rate us! Hope you had safe travels back home and we wish you a healthy year ahead.

10/10 – Hervorragend

Daniella

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
My husband and I were on our honeymoon ❤️ Our stay was great! Great staff and amazing views from our balcony. I want to go back!! The pool was nice as well. It was a quote and peaceful stay. I highly recommend the Sunset Garden Guest House. Affordable Paradise ❤️❤️❤️
Aufenthalt von 5 Nächten im Februar 2023
Antwort von Deb am 19. Feb. 2023
Thank You so much for taking time and giving us your glowing review. We are so happy that you enjoyed your Honeymoon and your stay at Sunset Gardens!

10/10 – Hervorragend

Lori

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2023
Antwort von Deb am 21. Jan. 2023
Thank You Lori, was a pleasure having you choose Sunset Gardens. We hope to see you on your next trip to St. Thomas

10/10 – Hervorragend

Lori

Geschäftlich gereist
Gut: Zustand der Unterkunft
Great place. Reasonable price. Great location. Will stay again. Amazing host.
Aufenthalt von 2 Nächten im Januar 2023
Antwort von Deb am 21. Jan. 2023
We will Welcome you back again!

10/10 – Hervorragend

Deborah

Gut: Personal & Service und Ausstattung
Verbesserungswürdig: Zustand der Unterkunft
The service was super, but the room was a little deteriorated.
Antwort von Deb am 28. Nov. 2022
Thank You Deborah for your review. We are working on upgrades as we can. Thank You for seeing the diamond in the rough! Hope you get the chance to visit again in the future!

2/10 – Ungenügend

Misty

Aufenthalt von 1 Nacht im November 2022

10/10 – Hervorragend

Bryan

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice rustic place on the hillside. Pleasant staff also. Lots of wildlife around so get your camera ready.
Aufenthalt von 3 Nächten im August 2022

4/10 – Schlecht

Wilfredo, Lawrenceville

Geschäftlich gereist
Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
In the ad it appears to be better than it actually is. Once in the room you can tell that all the furnishing are very old. It's not that I expect them to be new but at least acceptable.
Aufenthalt von 1 Nacht im August 2022

2/10 – Ungenügend

Josette

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
The proper was very dorty and unkept.
Aufenthalt von 1 Nacht im Juni 2022
Antwort von Deb am 7. Juli 2022
We are so Sorry that you experienced what you felt was dirty and/or unkept! We will work harder!

2/10 – Ungenügend

Lashawn

Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Juni 2022

8/10 – Gut

Yvonnizia

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Closely located to airport and not too far from Frenchtown which is a busy spot for dining.
Aufenthalt von 2 Nächten im Juni 2022
Antwort von Deb am 28. Juni 2022
Thank You for staying with us at Sunset Gardens and for taking the time to review our property

8/10 – Gut

Elina

Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Okay
Aufenthalt von 1 Nacht im April 2022
Antwort von Deb am 6. Mai 2022
Thank You Elina for taking time to review your stay with us at Sunset Gardens Guesthouse

10/10 – Hervorragend

Ching-Nan

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Even though it is up the mountain, still a pretty good stay!
Aufenthalt von 2 Nächten im Februar 2022
Antwort von Deb am 13. Apr. 2022
Thank You so much for taking the time to review your stay.

8/10 – Gut

Bridgette

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It accomplished exactly what i was trying to achieve. Away from everything quiet to rest and relax
Aufenthalt von 2 Nächten im März 2022
Antwort von Deb am 22. März 2022
So happy you got to rest and revitalize! Hope to see you again soon.

6/10 – Okay

Heidi

Mit der Familie gereist
Gut: Personal & Service und Ausstattung
Verbesserungswürdig: Zustand der Unterkunft
This property was a mixed bag for us. The staff was amazing and i give them 5 stars. The location was up the mountain and you will need a car/taxi to get anywhere. It is located in a more residential area with the closest amenities starting at about a mile away (not walkable at all!). Pretty noisy, and the skylight in the living room made sleeping in next to impossible. The people staying there were all friendly and nice, we interacted with nearly everyone around us that first night. All in all, i would say great place if you are traveling on a budget or want to get beyond the typical tourist experience. I would look elsewhere if you want to be near the beach or if you are a light sleeper.
Aufenthalt von 1 Nacht im März 2022
Antwort von Deb am 22. März 2022
Heidi - Thank you so much for taking the time to review us. We are definitely a niche property, unlike the resort properties on island. Darn Skylights, Can't live with em and can't live without at HIGH current rates. Sorry you did not get to sleep in!

10/10 – Hervorragend

Victor

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
very friendly staff . we loved it
Aufenthalt von 7 Nächten im März 2022
Antwort von Deb am 22. März 2022
Thank You Victor! We are happy you loved it! We are truly a diamond in the rough! Hope you make it back this way.

6/10 – Okay

Marisol

Gut: Sauberkeit
The place has an amazing view, around the facilities not much to do.
Aufenthalt von 2 Nächten im Februar 2022
Antwort von Deb am 2. März 2022
Thank You Marisol for your review! That is part of our niche, Quiet, Peaceful Guesthouse with Cooking Facilities making a wonderful place to get away and relax and warm up from those cold winters.

6/10 – Okay

Ann

Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
staff was friendly and available. parking was easy. tv was ok. has stove and fridge and air conditioning. shower sucked and bed was awful and i think i got bug bites from there
Aufenthalt von 1 Nacht im Februar 2022
Antwort von Deb am 2. März 2022
Sorry the shower sucked! Sincerely! We were having issues with our pump and had to go on back up. We have a stringent system of pest control, including mosquito's. I apologize if you experienced bug bites, but maybe not from here. Perhaps the Beach?

4/10 – Schlecht

Douglas

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
The actual property was very misrepresented from the photos, it was more like a cheap hourly motel in your local town. The shower was just a dribble that took at least 20 minutes to start to get warm water. You had to get in bed from the end because there wasn't enough room on either side to get in likewise because the room was so small. The property on the whole was in disrepair. Just not what I expected.
Aufenthalt von 5 Nächten im Februar 2022
Antwort von Deb am 2. März 2022
Hello Douglas, I apologize for the poor water pressure, we were having issues with our pump on property, and to keep water flowing found it necessary to go on our back up system, which allows you to get water under such emergencies. I do actually agree that the bedroom in 2 of our rooms is rather small for our Queen Size bed, yet most people do not feel this is an issue. All photo's are taken on a cell phone, therefore, how can it not depict the property accurately? We are a budget property with prices rolled back to 2015 until we are back up to where we feel comfortable with raising prices to compete with the market. So sorry that you were disappointed with your stay. We are working diligently on the things we can do, and will continue to upgrade and update.

4/10 – Schlecht

diane

Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
The property is very run down, hasn’t been updated in many years. Fridge propped up with a rock and piece of wood. Sliding door to porch off the track. Domestic arguments at all hours.
Aufenthalt von 2 Nächten im Januar 2022
Antwort von Deb am 31. Jan. 2022
We have been diligently trying to update the property since incurring not 1 - but 2 Category 5 Hurricanes, We know this is a slow process which we apologize for! Hence we have kept the prices low until we are able to offer a fully updated facility. We have Neighbors that do have some domestic issues. They are across the street (not on our property)!

10/10 – Hervorragend

MALCOLM

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
great view of the harbor area, very intimate setting, management and staff were very friendly and helpful, would definitely stay here again
Aufenthalt von 9 Nächten im Dezember 2021
Antwort von Deb am 11. Jan. 2022
Malcolm, Thank you so much for taking the time to rate our property and services. We appreciate you being able to see the "Diamond in the Rough" We will continue working diligently to upgrade and complete repairs.

4/10 – Schlecht

Charlie

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Room simply had not been cleaned. Long hair on the floor, bathroom and shower wall… revolting. No staff to talk to outside short hours (but some of us have work so…). Anyway, would not recommend...
Aufenthalt von 7 Nächten im Dezember 2021
Antwort von Deb am 11. Jan. 2022
Charlie, I apologize on behalf of my staff for not doing a more thorough job in cleaning your room prior to check in. As for our hours, Yes, they are short in regards to Hotels, but, we are a guesthouse, and our guests have full access to us via telephone where we can handle any issues that might come up in a timely manner

6/10 – Okay

Shaniqua

Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 4 Nächten im Dezember 2021

2/10 – Ungenügend

Kentry

Gut: Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
The property controls the AC & maintained it ~75-77F degrees which was too warm. Shower hot water limited to less than 10 minutes. Roachee & ants in bathroom & kitchenette. Facility is not acceptable & on US mainland would be rated a 1-star accomodation facility. Must have vehicle or be prepared to take taxi to public transportation area ~1.5 miles from hotel. Staff was very pleasant.
Aufenthalt von 5 Nächten im Oktober 2021
Antwort von Deb am 11. Jan. 2022
In light of Covid we have installed a Smart Device to aid us in providing the best possible air during this time. Each guest has their own remote control for their units, we can however override when there becomes issues and the controller may not be working properly!

8/10 – Gut

William

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Views are great
Aufenthalt von 6 Nächten im September 2021
Antwort von Deb am 4. Okt. 2021
Thank You for reviewing our property! We appreciate you!

6/10 – Okay

James

Mit einer Gruppe gereist
Aufenthalt von 3 Nächten im August 2021
Antwort von Deb am 2. Sept. 2021
Thank You James for taking time to rate our property.

10/10 – Hervorragend

Verifizierter Reisender

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Beautiful view
Aufenthalt von 2 Nächten im August 2021
Antwort von Deb am 22. Aug. 2021
Thank You for taking a moment to rate our view!

4/10 – Schlecht

Jessica

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Not my type of lodging
We stayed at Sunset Gardens for 3 nights as a family trip in St Thomas. The moment we arrived on the property I was a little confused if we were even in the right place. The parking was so small. There is no lobby, only a tiny office. The lady who checked us in was so sweet and helpful. It was a shame that there wasn't anything she could do about the building which just made me feel uncomfortable. The railings near the steps towards laundry were rotting off. Our room for a family of 4 was so small. No elbow room at all. The TV was Dish and sometimes worked and sometimes did not. The bathroom was just as small. I'd have to twist awkwardly just to reach the toilet paper. There was no sink space. If I put anything down on the vanity it would fall off. But the shower was a real piece of work. It looked ok, but the water temperature was the confusing part. I would have it on a lukewarm or cool temperature, and without warning and without touching the faucet setting, the temperature of the water would heat up so much I'd get burned. Then , the backdoor to the balcony was so hard to close, I'd have to slam it just to close and lock it. One night when we were there at 5 in the morning, the power went out and all fans, AC shut off. Got very hot very fast. And to top it off, the other guests were so loud during all hours of the night, talking, blasting music, laughing. Just overall, I rate my stay 2 stars. The only positive was the people who worked check in were very nice.
Aufenthalt von 3 Nächten im August 2021
Antwort von Deb am 18. Aug. 2021
First Jessica let me say it was a pleasure having your family with us. We apologize that you were uncomfortable during your stay. I will have my plumber look into the Hot water balancing - that has never been mentioned. We very recently put in a back up generator as our island has frequent power outages, I apologize that it was so new that we hadn't had time to work out any of the bugs. Working well now!

2/10 – Ungenügend

Verifizierter Reisender

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
This property is in terrible shape. Floors are cracked, bed is 20 years old, doors will not close or lock, leaky roof, bugs and paper thin walls. Office closes at their leisure and property is not supervised. There was a fight at the pool one night and a loud party the other night. Place need to be condemned and torn down.
Aufenthalt von 3 Nächten im August 2021
Antwort von Deb am 18. Aug. 2021
Thank You for taking the time to Rate Our Property, We have chosen to work on the infastructure of the property before the upgrades. Beds were all replaced after 2 - Category 5 hurricanes caused much destruction. Hence the reason for not raising our rates, but rolling back to rates of 2015 - prior to the Hurricanes. As far as supervision, We apologize about the party, the Birthday Girl and her guests were confronted at the time of their arrival or it could have been far worse.

4/10 – Schlecht

Bernardette

Aufenthalt von 1 Nacht im Juli 2021

4/10 – Schlecht

Bernardette

Aufenthalt von 1 Nacht im Juli 2021

6/10 – Okay

Verifizierter Reisender

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Ausstattung
The price was ok , but don’t have any thing close to it .
Aufenthalt von 9 Nächten im Juli 2021
Antwort von Deb am 23. Juli 2021
Thank You for reviewing our property. Close is a relative term. We are within 2 miles of the Airport and 2 miles to downtown. less than 1 mile from Grocery Store. 2 Miles to some amazing beaches. We do recommend renting a car so that you are free to discover the island at your leisure.

10/10 – Hervorragend

Elaine

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 14 Nächten im Juli 2021
Antwort von Deb am 18. Juli 2021
I hope you had an uneventful trip home and I hope all is safe. Best of Luck to you in all your endeavors and we hope to see you again!

4/10 – Schlecht

Verifizierter Reisender

Aufenthalt von 3 Nächten im Juli 2021
Antwort von Deb am 23. Juli 2021
We are sorry to see that you were not happy with your stay with us. I would be open to knowing what it was that you disliked about your visit. We are unable to fix something if we are not aware of it.

8/10 – Gut

Verifizierter Reisender

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
There were roaches in the kitchen. This place needs some renovations
Aufenthalt von 5 Nächten im Juli 2021
Antwort von Deb am 13. Juli 2021
We are sorry that you encountered bad bugs. Part of being in the Tropics. We are working diligently to update and repair from the Hurricanes that devastated our Island. We continue to upgrade the infastructure and plan to continue with renovations and upgrades in the future. Thank You for staying with us and we look forward to you staying again and seeng all of the improvements.