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Bewertungen von Starfish Halcyon Cove Resort Antigua - All Inclusive

4.5 out of 5
Starfish Halcyon Cove Resort Antigua - All Inclusive
Dickenson Bay, St. John's, Antigua

Bewertungen

6,6
85 von insgesamt 620 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
217 von insgesamt 620 Gästebewertungen haben eine Bewertung von 8 - Gut" "
148 von insgesamt 620 Gästebewertungen haben eine Bewertung von 6 - Okay" "
94 von insgesamt 620 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
76 von insgesamt 620 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

6,8/10

Sauberkeit

7,4/10

Personal & Service

6,0/10

Ausstattung

5,8/10

Zustand der Unterkunft

Bewertungen

8/10 – Gut

Dragan

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
Die Unterkunft ist etwas älter und man sieht ihr das auch an jedoch für jemanden der wenig Zeit im Zimmer verbringt dafür mehr Zeit am Strand und lieber einige Ausflüge mehr macht trotzdem sehr empfehlenswert. Pro: Das gesamte Personal (ohne Ausnahmen) ist sehr nett und hilfsbereit gewesen. Zimmer wurden täglich geputzt Der Hotelstrand ist fabelhaft, es gibt keine Kämpfe um die Plätze und man fühlt sich teilweise als ob man den Strand allein für sich hat (sehr langer Hotelstrand). Kontra: Lange Wartezeiten für freie Plätze bei fast jedem Abendessen. Beim Check-in hätten wir gerne mehr Infos gehabt (wo Handtücher, Essen, Bar's usw...) eventuell eine Hotelkarte wäre hier sinnvoll gewesen.
Aufenthalt von 9 Nächten im Dezember 2019
Antwort von Arlene Marsh am 11. Jan. 2020
Dear Dragon, Thank you choosing Starfish Halcyon Cove for your Caribbean Getaway and for taking the time to share your feedback with us. We appreciate your kind comments on our staff but must apologize for any inconvenience experienced at meal times. It was a pleasure having you with us, we trust to have the opportunity to welcome you back on your next trip to Antigua. Kind regards

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Juni 2017

6/10 – Okay

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft

8/10 – Gut

Edith, Süddeutschland

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers

6/10 – Okay

Annette, Meschede, Deutschland

Verbesserungswürdig: Komfort des Zimmers
Das Hotel lebt von seiner direkten Strandlage
Vieles ist in Ordnung an dem Hotel wie Pool, Garten und Lage am feinsandigen und schattigen Karibikstrand. Liegen und Sonnenschirm standen kostenlos zurVerfügung. Leider wurden die Abende für uns sehr beeinträchtigt durch open air Life-Musikveranstaltungen, die auf dem Hotelgelände in unglaublicher Lautstärke von 8.30 bis 23.00 stattfanden. Danach kehrte eine gewisse Ruhe ein. Durch die all inclusive-Versorgung lärmten betrunkene Gäste spät nachts am Pool, im Garten und auf den Gängen weiter und störten die Nachtruhe. Niemand sorgte für Ruhe.

8/10 – Gut

Burkard, Berlin

Gut: Personal & Service und Komfort des Zimmers
ist bedingt in Ordnung
Gardinen und Bettunterlagen könnten öfter gereinigt werden

8/10 – Gut

Helmut, Rodgau

Gut: Sauberkeit und Zustand der Unterkunft
Das Hotel liegt sehr nahe zum Zentrum und zum Strand
Das Hotel liegt sehr nahe zum Zentrum und zum Strand. Die ausstattung ist eher einfach. Fuer Familien mit Kindern ist das kleine Stadthotel eher ungeeignet.

8/10 – Gut

Verifizierter Reisender

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Free breakfast lunch and dinner. Friendly staff as well.
Aufenthalt von 3 Nächten im November 2019

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 4 Nächten im September 2019
Antwort von Arlene Marsh am 8. Dez. 2020
Dear Valued Guest, It was a delight to be of service, thank you for the opportunity to serve and for taking the time to post a review. Kind Regards

8/10 – Gut

Verifizierter Reisender

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I liked how spread out the property is, the breathtaking view and options to eat at different spots on the compound. It was peaceful and very relaxing. I also felt safe. The only snag was in the bathroom where the water did not drain quickly in the tub and the toilet had to be flushed a few times occasionally.
Aufenthalt von 2 Nächten im März 2020
Antwort von Arlene Marsh am 30. Apr. 2020
Dear Valued Guest, It was a delight having you with us, thank you for choosing Starfish Halcyon Cove as your destination of choice. Kind regards

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2020
Antwort von Arlene Marsh am 21. März 2020
Dear Valued Guest, It was a delight having you with us, thank you for choosing Starfish Halcyon Cove as your destination of choice and rating our resort. Kind regards.

8/10 – Gut

Tracey S

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Lovely place to stay, though a bit far from the airport. Friendly staff, good food and drinks (bar). Gourgous beach, very calm seas.
Aufenthalt von 1 Nacht im März 2020
Antwort von Arlene Marsh am 21. März 2020
Dear Tracey S, Thank you for choosing Starfish Halcyon Cove and sharing your feedback. We are happy you enjoyed our lovely property, friendly staff, good food and drinks and trust to have the opportunity to welcome you back some time in the not too distant future. Kind regards

8/10 – Gut

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Loved the location of the property and the all-inclusives. It afforded us a pleasant stay. Unfortunately, because a member of my party uses a cane, the constant up and down required to get from point A to point B was very taxing. Elevators need to be installed or the restaurant needs to be relocated. Staff was pleasant and accommodating.
Aufenthalt von 6 Nächten im März 2020
Antwort von Arlene Marsh am 21. März 2020
Dear Valued Guest, Thank you for the choosing Starfish Halcyon Cove as your destination of choice and sharing your feedback. Your comments have been duly noted. We appreciate the opportunity to serve and trust to have the pleasure in welcoming you back for a future visit.. Kind regards

2/10 – Ungenügend

Robson

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Februar 2020
Antwort von Arlene Marsh am 19. März 2020
Dear Valued Guest, Thank you for choosing Starfish Halcyon Cove as your destination of choice and rating our resort. We are truly sorry we did not meet your expectations and for this we apologize. Kind regards

8/10 – Gut

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Verbesserungswürdig: Zustand der Unterkunft
Hotel is situated on a beautiful Caribbean turquoise beach, a short walk from your room.
Aufenthalt von 7 Nächten im März 2020
Antwort von Arlene Marsh am 18. März 2020
Dear Valued Guest, Thank you for the choosing Starfish halcyon Cove as your destination of choice and sharing your feedback. We appreciate the opportunity to serve and trust to have the opportunity to welcome you back at some time in the not too distant future. Regards

8/10 – Gut

Andrea, Alberta Canada

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
The location is excellent with a quiet beach and neighbourhood, and the staff were very friendly and helpful! We look forward to staying again when the renovation has updated the property.
Aufenthalt von 8 Nächten im März 2020
Antwort von Arlene Marsh am 17. März 2020
Dear Valued Guest, Thank you for choosing Starfish Halcyon as your destination of choice and sharing your feedback. It was a delight to be of service, we look forward to the pleasure of your return visit. Kind regards

10/10 – Hervorragend

Verifizierter Reisender

Aufenthalt von 4 Nächten im März 2020
Antwort von Arlene Marsh am 17. März 2020
Dear Valued Guest, Thank you for choosing Starfish Halcyon as your destination of choice and rating our resort. We appreciate to opportunity to serve and trust to have the pleasure in welcoming you at some time in the not too distant future. Kind regards

8/10 – Gut

Alex

Geschäftlich gereist
Aufenthalt von 3 Nächten im März 2020
Antwort von Arlene Marsh am 17. März 2020
Dear Alex, It was a delight having you with us, thank you for choosing starfish halcyon Cove as your destination of choice and for rating our resort. Kind regards

6/10 – Okay

Verifizierter Reisender

Geschäftlich gereist, Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
I liked the warri pier restaurant. Dinners were quite delicious although the lunches were somewhat disappointing.
Aufenthalt von 8 Nächten im Februar 2020
Antwort von Arlene am 11. März 2020
Dear Valued Guests, Thank you for choosing Starfish Halcyon Cove as your destination of choice and sharing your feedback. We are pleased to know you enjoyed the Warri Pier restaurant and dinner in general but sorry you found lunch to be somewhat disappointing. Your comments is shared with the chef for improvements. Thank you for the opportunity to serve. Kind regards

8/10 – Gut

Tom, Connecticut

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We had a relaxing vacation. The staff was pleasant and property clean.
Aufenthalt von 4 Nächten im Februar 2020
Antwort von Arlene am 9. März 2020
Dear Torn, It was a delight to be of service, thank you for choosing our resort and sharing your feedback. Kind regards

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I know it's a resort but I would have liked a clock in the room. Buffet dinner and breakfast were wonderful with a wide variety of foods, complimentary wine, including Antiguan fare. Staff was phenomenally friendly - I was only there one night but they remembered my name, helped me with calls to a tour service. I joined a friend at another resort in the south, and Starfish Halycon Cover was 50 times better - especially with such a close walk to the beach. I wish I could have heard the waves at night. . . Thank you for the best time - you epitomize Antigua!
Aufenthalt von 1 Nacht im März 2020
Antwort von Arlene am 9. März 2020
Dear Valued Guest, Thank you for choosing Starfish Halcyon Cove as your destination of choice and sharing your feedback. It was a delight to be of service, thank you for the opportunity and your kind comments. Regards

6/10 – Okay

Terence

Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Great location, good staff but poor condition
The staff were good and location good. The room was poor and bathroom not good. The bath had been repaired at the bottom so you could not stand without feeling that you was going to fall through the bath. The sealing around the bath was all broken and brown. The room door was cracked and hard lock. The beach and location was lovely.The hotel is old and in disrepair. It’s a shame.
Aufenthalt von 7 Nächten im Februar 2020
Antwort von Arlene Marssx am 9. März 2020
Dear Terence, Thank you for choosing Starfish Halcyon Cove as your destination of choice and sharing your feedback. We appreciate your kind comments on our staff and location. It is important to note that our hotel will be closing on April 15th at which time all of the rooms will be fully refurbished. We trust we will have the opportunity to welcome you back once the upgrades has been completed. Kind regards

4/10 – Schlecht

Verifizierter Reisender

Geschäftlich gereist, Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
The hotel is old and many of the rooms are in terrible condition. We had to ask to be moved from the horrible standard rooms we were given to a room that was in better condition. The Manager was not too keen on moving us because she said we had booked a standard room with Expedia and that is what we got! However, we did not expect run down rooms with mildew all over the shower, furniture that had seen better days, big crack in the sink, etc. In one room, the toilet did not even work! After sitting in the lobby for a while, we were shown other rooms in the main building which were acceptable, though still not the best. We were showering with fruit flies on a daily basis. Who knows where these critters came from as we had no fruit on us!! I could go on and on! We heard that others were not at all happy with their accommodations. Good thing this hotel is up for renovation in April! Reception and dining room staff, bartenders and maids who cleaned room were all wonderful! Malaki, the young man who worked at Reception as the bellhop was very pleasant and helpful.
Aufenthalt von 8 Nächten im Februar 2020
Antwort von Arlene am 9. März 2020
Dear Valued Guest, Thank you for choosing Starfish Halcyon Cove as your destination of choice and sharing your feedback. We happy you appreciate our wonderful staff but disappointed we did not meet your expectations with the accommodations and for this we apologize. It is our sincere hope we will have the pleasure in welcoming you back when our renovations is completed. Kind regards

8/10 – Gut

Verifizierter Reisender

Geschäftlich gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The resort has a very nice beachfront. The beach is open and long, sand is very nice and wakes are very gentle so swimming is very nice. Beachfront bar is also nice. The Warri Pier extends 150 feet out into the sea and at the end is a formal restaurant that opens for dinner several nights a week. The food and service were excellent and the setting is amazing. Our room was a bit dated but it was fine. Room could use a refresh
Aufenthalt von 1 Nacht im März 2020
Antwort von Arlene am 7. März 2020
Dear Valued Guest, It was a delight having you with us, thank you for choosing Starfish Halcyon Cove as your destination of choice and sharing your feedback. We appreciate your kind comments and trust to have the opportunity to welcome you back soon. Kind regards

10/10 – Hervorragend

Donna

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Walsh/Tessier Paradise
We were on the island for 10 days and spent the last 4 at the Starfish. The staff were awesome and very friendly. I hope they are all brought back after the future renovation. They were all great with the grand kids.
Aufenthalt von 4 Nächten im Februar 2020
Antwort von Arlene am 7. März 2020
Dear Donna, Thank you for choosing Starfish Halcyon Cove as you as your destination of choice and sharing your feedback. We appreciate your kind comments and trust to have the opportunity to welcome you back soon. Kind regards

6/10 – Okay

telma

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Aufenthalt von 2 Nächten im Februar 2020
Antwort von Arlene am 7. März 2020
Dear Telma, We appreciate the opportunity to serve, thanks for choosing us and rating our resort. Kind regards

6/10 – Okay

Verifizierter Reisender

Mit der Familie gereist
The facility is old and run down. but the price was appropriate at $160 per night.
Aufenthalt von 1 Nacht im März 2020
Antwort von Arlene am 7. März 2020
Dear Valued Guest, It was a delight to be of service, thank you for choosing our resort as your destination of choice and sharing your feedback. Kind regards

10/10 – Hervorragend

Verifizierter Reisender

Geschäftlich gereist, Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit
Nice place. Decent property and great location, would repeat.
Aufenthalt von 2 Nächten im Februar 2020
Antwort von Arlene Marsh am 2. März 2020
Dear Valued Guest, It was a delight having you with us, thank you for the opportunity to serve. We appreciate your kind comments and trust to have the opportunity to welcome you back soon. Kind regards

8/10 – Gut

Shelina

Gut: Personal & Service und Komfort des Zimmers
Spent a couple of nights at Halcyon Cove on way back to UK . We’ve stayed here before so knew the property was rather tired but it is good value and the staff are always nice. We arrived at about 7pm and despite the reception being very busy due to a cancelled flight, we were dealt with quickly and were soon given our room key. Our room was as expected - king bed, aircon , TV , fridge etc
Aufenthalt von 2 Nächten im Februar 2020
Antwort von Arlene am 7. März 2020
Dear Shelina, It was a pleasure having you with us once again, thank for your return visit and feedback. We appreciate the opportunity to serve and trust to see you again soon. Regards

2/10 – Ungenügend

John, CT

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
The property location is ideal. The property itself is in disrepair and outdated. We had no room phone, no iron or ironing board, no amenities in the little refrigerator. We had to pay for bottled water. Very little entertainment on the property and house keeping did a very poor job cleaning our room.This resort should be a one star. Expedia should do a better job of evaluating the criteria of good resorts so as to avoid vacationers the disappointment we just experienced. We look to expedia for quality standards but what we found were substandard. The pictures on the website were good but in reality were deceiving. How do we as vacationers decide where to go on holidays based on a website without standards or criteria of the property resort by Expedia? All we ask is don’t promote a resort on your website that is bad knowing people will be dissatisfied .
Aufenthalt von 6 Nächten im Februar 2020
Antwort von Arlene am 9. März 2020
Dear John, Thank you for choosing Starfish Halcyon Cove as your destination of choice and sharing your feedback. We are pleased you appreciate our wonderful location but very disappointed we did meet your expectations and for this we sincerely apologize. Our property will be undergoing extensive refurbishment/upgrades within weeks; we trust to have the pleasure in welcoming you back after the upgrades. Kind regards

10/10 – Hervorragend

George

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
The hotel is Dated and needs upgrade. The staff are really helpful and always ready to assist in any way. Bartenders Heather and Dolston are out of this world. This resort is lucky to have people like them working for it. On the whole it was an excellent experience. I cant wait till the renovations are complete and go there again.
Aufenthalt von 10 Nächten im Februar 2020
Antwort von Arlene Marsh am 29. Feb. 2020
Dear George, Thank you for choosing Starfish Halcyon Cove as your destination of choice and sharing your feedback with us. We appreciate the opportunity to serve and trust to have the pleasure in welcoming you back soon. Kind regards

6/10 – Okay

Verifizierter Reisender

Aufenthalt von 7 Nächten im Februar 2020
Antwort von Arlene Marsh am 29. Feb. 2020
Dear Valued Guest, Thank you for choosing Starfish Halcyon Cove as your destination of choice and for rating our resort. It was a delight having you with us, we trust to have the opportunity to welcome you back soon. Kind regards

8/10 – Gut

pcofmind, Pickering

Geschäftlich gereist, Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
nice beach and Pier for dinner. Staff was very friendly especially Dave and Jesse. As a returning guest most staff remembered us. The food was also good along with the water aerobics.
Aufenthalt von 5 Nächten im Februar 2020
Antwort von Arlene Marsh am 27. Feb. 2020
Dear Pcofmind, It was a delight having you with us once again, thank you for the opportunity to serve and for your kind comments. Regards

8/10 – Gut

JaimieToxx

Mit einer Gruppe gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Ausstattung
Aufenthalt von 5 Nächten im Februar 2020
Antwort von Arlene Marsh am 25. Feb. 2020
Dear Jaimie, Thank you for choosing Starfish Halcyon Cove as your destination of choice and rating our resort. We appreciate the opportunity to sever and trust to have the pleasure in welcoming on a future visit. Kind regards

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit und Personal & Service
The staff was for most part friendly and professional. The room was clean but seem a bit damp. Plenty of lounge chairs at beach, pool appeared nice and clean. Meals had plenty of selection and was in my opinion very nice
Aufenthalt von 7 Nächten im Februar 2020
Antwort von Arlene Marsh am 24. Feb. 2020
Dear valued Guest, Thank you for choosing Starfish Halcyon Cove as your destination of choice and sharing your feedback with. It was a delight having you with us, we trust to have the opportunity to welcome you back on your next trip to Antigua. kind regards

8/10 – Gut

Verifizierter Reisender

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I’ve stayed at this resort before and it will continue to be my first choice because the whole environment is calm and relaxing.
Aufenthalt von 7 Nächten im Februar 2020
Antwort von Arlene Marsh am 22. Feb. 2020
Dear Valued Guest, It was a delight having you with us once again, thank you for the opportunity to serve and sharing your feedback. The Team sends very best wishes, we are all looking forward to your next visit. Kind regards

2/10 – Ungenügend

Verifizierter Reisender

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit und Personal & Service
Everything bar tenders sucked piss poor attitude. Food was terrible
Aufenthalt von 6 Nächten im Februar 2020
Antwort von Arlene Marsh am 22. Feb. 2020
Dear Valued Guest, It saddens us to know that despite our best efforts, you would have returned home with a diminished opinion of our resort. We are committed in providing our guests with the highest quality of service and we sincerely regret if we fell short of our goal in this instance. Your comments will be shared with the team for further consideration as we are continuously making improvements to better the services provided to our guests. We always embrace feedback, positive as well as the negative as it presents an opportunity for us to review our operations and improve where necessary. Kind regards

6/10 – Okay

Verifizierter Reisender

Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Sauberkeit
Aufenthalt von 2 Nächten im Februar 2020
Antwort von Arlene Marsh am 22. Feb. 2020
Dear Valued Guest, Thank you for choosing Starfish halcyon Cove as your destination of choice and for rating our resort. We appreciate the opportunity to serve and trust to have the pleasure in welcoming you back soon. Kind regards

4/10 – Schlecht

Richard

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Februar 2020
Antwort von Arlene Marsh am 15. Feb. 2020
Dear Richard, We are truly sorry we did not meet your expectations. Thanks for choosing our resort. Kind regards

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service und Ausstattung
Location and setting is fabulous. The resort itself needs a bit of a facelift. Hopefully the planned renovations achieve this while maintaining an affordable experience.
Aufenthalt von 3 Nächten im Februar 2020
Antwort von Arlene Marsh am 15. Feb. 2020
Dear Valued Guest, It was a pleasure having you with us, thank you for choosing Starfish Halcyon Cove as your destination of choice and for sharing your feedback. Kind regards

8/10 – Gut

Rickard

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 8 Nächten im Februar 2020
Antwort von Arlene Marsh am 19. Feb. 2020
Dear Richard, It was a delight having you with us, thank you for choosing our resort and for taking the time to rate the property. Kind regards

6/10 – Okay

Boris, New Jersey

Mit dem Partner gereist
Gut: Sauberkeit
The property was clean and well kept. Not much to offer in the all inclusive package being that meals were only available a few times a day and there weren't much in terms of options. No real entertainment and really nothing to do on the resort. You need a taxi to get anywhere on the island unless you rent a car which I advise you do. We took a 15 minute drive to and from a restaurant and the taxi driver charged me $80 US! I didn't argue with him because we never used a taxi again. Lucky we had a great bartender named Errol who took us out to two places the locals party and eat. Great guy, tip him well! The resort was quiet with no one around by 10:30 p.m. In terms of beaches there were some really nice ones but for an overall experience there are better islands in the Caribbean.
Aufenthalt von 5 Nächten im Januar 2020
Antwort von Arlene Marsh am 15. Feb. 2020
Dear Boris, Thank you for choosing Starfish Halcyon Cove as your destination of choice and for sharing your feedback with us. We are happy you found our property clean and well kept but disappointed our all-inclusive options did not meet your expectations. It was a delight having you with us, we trust to have the pleasure of welcoming you back at some time in the not too distant future. Kind regards

2/10 – Ungenügend

Hermes

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Not good.
The Hotel need an update rush, rooms are outdated and the food its below average. If you want a bottle of water it has to be paid. I went for business's, so it was only for breakfast, dinner and sleep. This its a place that I will never repeat.
Aufenthalt von 2 Nächten im Januar 2020
Antwort von Arlene Marsh am 15. Feb. 2020
Dear Mr. Hermes, Thank you for choosing Starfish Halcyon Cove as your destination of choice and sharing your feedback. We are truly sorry we did not meet your expectations and for this we apologize. We trust you will reconsider and give us another opportunity to be of service on your next visit to Antigua. Kind regards

2/10 – Ungenügend

Mike

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This property looks like it has not had any investment in its condition for 20 years. The food was average to poor, the condition of the rooms was poor, the gym was dirty and under equipped and the staff, with one or two suggestions, was complacent and of limited assistance. For $300 a night, I would hope you can do better in Antigua. If not, I would look for another island.
Aufenthalt von 1 Nacht im Februar 2020
Antwort von Arlene Marsh am 15. Feb. 2020
Dear Mike, Thank you for choosing Starfish Halcyon Cove as your destination of choice and for sharing your feedback. We are truly sorry we did not meet your expectations and for this we apologize. Kind regards

4/10 – Schlecht

Verifizierter Reisender

Geschäftlich gereist, Mit der Familie gereist
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Liked nothing. No update on anything and everything was broken inside the room including showed, wiring, sewage smell inside the room. The only thing was the food which was of average quality and looked like they wanted to maintain that. Can not stay there another time.
Aufenthalt von 3 Nächten im Februar 2020
Antwort von Arlene Marsh am 15. Feb. 2020
Dear Valued Guest, Thank you for choosing our resort as your destination of choice and for sharing your feedback. We are truly sorry we did not meet your expectations, for which we apologize. We trust you will reconsider and give us another opportunity to be of service when next in our area. Kind regards

6/10 – Okay

Rita, MI

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Loved the location and the food was great. Resort is old and needs to be replaced, which it sounds like it is going to be.
Aufenthalt von 6 Nächten im Januar 2020
Antwort von Arlene Marsh am 15. Feb. 2020
Dear Rita, Thank you for choosing Starfish Halcyon Cove as your destination of choice and for sharing your feedback. We are happy you enjoyed our great food and lovely location and do trust to have the opportunity to welcome you back on your next visit to Antigua. Kind regards

4/10 – Schlecht

Henri

Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Way Overpriced
The front desk staff was actually rude when they discovered we were only there for one night. Other staff not particularly friendly. The room was shabby--mold on bath ceiling, nails in the walls with no pictures, no hot water in the morning, shower rod fell down, broken beach chairs etc.
Aufenthalt von 1 Nacht im Januar 2020
Antwort von Arlene Marsh am 15. Feb. 2020
Dear Henri, Thank you for choosing Starfish halcyon Cove for your Caribbean Getaway and for sharing your feedback with us. It saddens us to know that despite our best efforts, you would have returned home with a diminished opinion of our resort. We are committed in providing our guests with the highest quality of service and we sincerely regret if we fell short of our goal in this instance. Your comments will be shared with the team for further consideration as we are continuously making improvements to better the services provided to our guests. We always embrace feedback, positive as well as the negative as it presents an opportunity for us to review our operations and improve where necessary. We apologize for not exceeding your expectations on this trip but trust you will give us another opportunity to do so during a future stay. Kind regards

2/10 – Ungenügend

Ivy, New York, New York

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Awful experience! It was my first and last time at this resort. The facility is so dirty, my room was filled with bed bugs. I have bites all over my body, spoke to the manager Kevin and no one seemed to care. I had to toss all of my clothes in the trash before heading back home due to the bugs everywhere. I honestly don’t recommend this resort to anymore.
Aufenthalt von 3 Nächten im Januar 2020
Antwort von Arlene Marsh am 15. Feb. 2020
Thank you for choosing Starfish halcyon Cove for your Caribbean Getaway and for sharing your feedback with us. It saddens us to know that despite our best efforts, you would have returned home with a diminished opinion of our resort. We are committed in providing our guests with the highest quality of service and we sincerely regret if we fell short of our goal in this instance. Your comments will be shared with the team for further consideration as we are continuously making improvements to better the services provided to our guests. We always embrace feedback, positive as well as the negative as it presents an opportunity for us to review our operations and improve where necessary. We apologize for not exceeding your expectations on this trip but trust you will give us another opportunity to do so during a future stay. Kind regards

4/10 – Schlecht

Verifizierter Reisender

Geschäftlich gereist
Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
This property is old and tired. cabinetry in kitchen and bath peeling, bathroom door cracked and peeling. fridge doesn't fit in space in cabinet so left sticking out crooked. shower diverter knob and toilet tissue dispenser missing. sliding door broken. Plenty of food in restaurant; all average. Liquor, all cheapest available The all inclusive is only saving grace. Worked ok for my business trip. would never vacation there.
Aufenthalt von 2 Nächten im Januar 2020
Antwort von Arlene Marsh am 15. Feb. 2020
Dear Valued Guest, Thank you for choosing Starfish halcyon Cove for your Caribbean Getaway and for sharing your feedback with us. It saddens us to know that despite our best efforts, you would have returned home with a diminished opinion of our resort. We are committed in providing our guests with the highest quality of service and we sincerely regret if we fell short of our goal in this instance. Your comments will be shared with the team for further consideration as we are continuously making improvements to better the services provided to our guests. We always embrace feedback, positive as well as the negative as it presents an opportunity for us to review our operations and improve where necessary. We apologize for not exceeding your expectations on this trip but trust you will give us another opportunity to do so during a future stay. Kind regards

6/10 – Okay

scoobasteve

Mit dem Partner gereist, Mit einer Gruppe gereist
Gut: Sauberkeit und Personal & Service
First impressions mean a lot and this is what Starfish Halcyon Cove Resort failed on. Although the staff was very friendly and willing to accommodate, the help operates on "island time". We arrived at the resort just before 2pm, so we had an hour before the official 3pm check in time. We were allowed to sit in the lobby while we waited until for 3pm and for our rooms to be prepared. It was a really long hour because we hadn't eaten since our 5:30 am light snack in the airport lounge. While sitting in the lobby, we could see other guests eating at the restaurant and wondered why we could have access to lunch while we were waiting. At 3pm we were finally given our all inclusive wristbands. Our rooms were still not ready, so they told us we could go to the snack bar next to the pool and have hot dogs and hamburgers. Much to our disappointment, there was nobody cooking at the grill. About 15 minutes later, someone finally showed up and started cooking burgers. Still starving, we watched in horror as the cook actually threw away the burgers in the trash can saying that they were not fully cooked. Made a trip back to the lobby to inquire about our rooms and they were still not ready. About 45 minutes later we were finally eating. Ran out of space for my full review, so here is the rest in short: - We got the same room type as my friends, but we paid for an upgrade. - WiFi signal did not reach our rooms - TV signal was terrible + Food was very good + Beach is beautiful
Aufenthalt von 2 Nächten im Januar 2020
Antwort von Arlene Marsh am 19. Feb. 2020
Dear Scoobasteve, Thank you for choosing Starfish Halcyon Cove and sharing your feedback. We appreciate you kind comments on our friendly staff, very good food and beautiful beach. Please accept our sincere apology for the negative experience on arrival, especially the delay in getting you into your room and issuing of the all-inclusive band. The delay in opening the beach grill was as a result of the inclement weather. Your experience is being discussed with the relevant department and the necessary corrective steps taken. It was a pleasure having you with us, we trust to have the opportunity to welcome you back soon. Kind regards