We're glad to hear you liked our hotel. We are really sorry you were inconvenienced for the pool being down for maintenance. We do hope to see you again.

Thank you for your feedback

We are glad you enjoyed your stay with us.

We appreciate the feedback!

Thank you for the feedback.

Thank you for the feedback, we are glad you enjoyed your stay.

Thank you for your feedback

Thank you for your feedback

Good day Janice, we apologize for the inconvenience, we will be more hands on with the situation so you do not have to experience this again.

Thank you for the review, we hope to see you again soon.

Sorry you didn't have the stay you were expecting and hope to see you soon again for a chance to make your stay a lot more pleasurable.

We apologize about your most recent experience while staying with us. We will work diligently to improve our guest experience and handle these matters internally.

Good day Anna, we are sorry to hear about your stay, we have amazing HarbourView rooms with great lighting and views, please feel free to reserve a harbour room to brighten up your next stay.

We appreciate your response, hope to see you again Sharon.

Thank you.

Grateful to hear that.

Thank you for the positive review.

Thank you for the review.

Thank you for the feedback, we will make the right adjustments to the pictures on the site to resemble the rooms we have and will update all staff on the times for the restaurants.

Thank you for the feedback, see you soon.

Dear Megan,We deeply regret the inconvenience you experienced during your stay. Please accept our sincerest apologies for the extended wait times, issues with room access, lack of housekeeping, and difficulties reaching our team. Your feedback is invaluable, and we are actively addressing these concerns internally to ensure such lapses do not recur. Regarding the refund, we're committed to resolving this matter swiftly and transparently with Expedia. We understand your frustration and sincerely hope for the opportunity to regain your trust. Your comfort and satisfaction are paramount, and we would be honored to welcome you back for an improved experience.Warm regards,Sandhra DasFront Desk Team, Hilton Garden Inn

Thank you for the positive feedback.

Dear Jessica,We are deeply sorry to hear about your dissatisfaction with our laundry service. Please accept our sincerest apologies for any inconvenience caused. We strive to provide exceptional service, and it's disappointing to hear that we fell short of your expectations. We understand the frustration regarding the pricing discrepancy and assure you that we will investigate this matter thoroughly to ensure such issues do not recur. Your feedback is invaluable, and we are committed to making improvements based on your experience. We hope for the opportunity to regain your trust and welcome you back for a more enjoyable stay.Warm regards,Sandhra DasFront Desk Team, Hilton Garden Inn

Thank you for the feedback.

Thank you for the feedback.

Thank you for the feedback.

Thank you for the positive feedback.

Thank you for the positive feedback.

Thank you for the positive feedback.

Dear Adrian,Thank you for sharing your feedback with us. We sincerely apologize for the delay you experienced during check-in and any inconvenience it may have caused. Your patience and understanding are greatly appreciated. Rest assured; we are taking steps to improve our efficiency at the front desk to prevent similar situations in the future. We're glad to hear that our staff remained polite throughout the process. Your comfort and satisfaction are our top priorities, and we hope to have the opportunity to welcome you back for a smoother and more enjoyable stay.Warm regards,Sandhra DasFront Desk Team, Hilton Garden Inn

Dear Elizebth,We sincerely apologize for the inconvenience you experienced during your stay. It is unacceptable that our key card system malfunctioned, causing delays in accessing your room. We are actively addressing this issue to ensure a smoother check-in process in the future. Regarding the double charge, please rest assured that we are investigating the matter urgently and will expedite the refund process. We understand your frustration with the crowded pool area, and we will explore options to implement dedicated adult-only hours to enhance relaxation for all guests. Your feedback is invaluable, and we are committed to improving our services. We hope for the opportunity to welcome you back for a more enjoyable stay.Warm regards,Sandhra DasFront Desk Team, Hilton Garden Inn

Thank you for the positive feedback.

Thank you for the feedback.

Dear Janet Leigh,Thank you for taking the time to share your feedback with us. We apologize for the inconvenience you experienced with parking and the delay during check-in. Your comments are valuable, and we will use them to improve our services and ensure a smoother experience for our guests. We regret that you encountered difficulty reaching our room service or front desk by phone, and we will address this promptly to enhance communication channels. We're delighted to hear that you found our hotel to be a nice place overall. We hope to have the opportunity to welcome you back for an even more enjoyable stay.Warm regards,Sandhra DasFront Desk Team, Hilton Garden Inn

Thank you for the positive feedback, hope to see you again.

Thank you for the feedback!

Dear Rita,Thank you for taking the time to share your feedback with us, and for rating your experience at Hilton Garden Inn. We're delighted to hear that you had a positive stay overall. Your satisfaction is our top priority, and we're committed to continuously improving our services to ensure an even better experience for our guests. We appreciate your support and hope to welcome you back for another enjoyable stay in the future.Warm regards,Sandhra DasFront Desk Team, Hilton Garden Inn

Thank you for the feedback.

Thank you for the positive feedback.

Dear Ruby M,Thank you for sharing your feedback with us. We're pleased to hear that you appreciated our friendly and knowledgeable staff and enjoyed the convenience of our 12pm checkout time. However, we apologize for the cleanliness issues you encountered in your room. Please rest assured that we are taking immediate steps to address these concerns and ensure a higher standard of cleanliness for all our guests. Additionally, we apologize for any confusion regarding parking charges, and we will work to rectify the situation with our parking facilities. Your comfort and satisfaction are our top priorities, and we hope to have the opportunity to welcome you back for a more enjoyable stay.Warm regards,Sandhra DasFront Desk Team, Hilton Garden Inn

Thank you for the positive feedback.

Thank you for the feedback Cory.

Thank you for the positive feedback.

Thank you for the positive feedback.

Thank you for the feedback.

Good day, we do have a late checkout fee due to housekeeping, but next time if need be, please feel free to leave your luggage at the front desk and it will be stored for you.

Thank you for the positive feedback.

Dear Ron,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during check-in due to the wait time and parking issues. Please know that we take your comments seriously, and we are actively working to improve our check-in process and address parking concerns to ensure a smoother experience for our guests. Your comfort and satisfaction are important to us, and we appreciate your patience and understanding. We hope to have the opportunity to welcome you back for a more seamless stay in the future.Warm regards,Sandhra DasFront Desk Team, Hilton Garden Inn

Dear Daniel,Thank you for choosing to stay with us and for sharing your detailed feedback. We're delighted to hear that you enjoyed the cleanliness of your room, the beautiful view of the Harbour, and the comfort of our beds. We appreciate your constructive criticism regarding the coffee offering and breakfast quality, and we will certainly take this into consideration as we strive to enhance our offerings. Your overall rating of 8.5 out of 10 means a lot to us, and we're thrilled that you had a positive experience with us. We look forward to welcoming you back for another enjoyable stay in the future.Warm regards,Sandhra DasFront Desk Team, Hilton Garden Inn