Alle angezeigten Bewertungen beruhen auf Erfahrungen echter Gäste. Nur Reisende, die ihre Unterkunft bei uns gebucht haben, können eine Bewertung abgeben. Wir überprüfen Bewertungen gemäß unseren Richtlinien und veröffentlichen alle Bewertungen, ob positiv oder negativ.Weitere InformationenWird in einem neuen Fenster geöffnet
231 von insgesamt 292 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
10 – Hervorragend
231
32 von insgesamt 292 Gästebewertungen haben eine Bewertung von 8 - Gut" "
8 – Gut
32
17 von insgesamt 292 Gästebewertungen haben eine Bewertung von 6 - Okay" "
6 – Okay
17
8 von insgesamt 292 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
4 – Schlecht
8
4 von insgesamt 292 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "
2 – Ungenügend
4
9,8/10
Sauberkeit
9,6/10
Personal & Service
9,4/10
Ausstattung
9,4/10
Zustand der Unterkunft
9,2/10
Umweltfreundlichkeit
Bewertungen
10/10 – Hervorragend
Shirley
Mit dem Partner gereist
10. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great staff!...beautiful place
Shirley
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Michaela am 12. Mai 2024
Dear Shirley,Thank you so much for taking the time to review your recent stay. I am delighted to see that you enjoyed your experience with us. It was our absolute pleasure to have you stay at Rusacks St. Andrews and I do hope we will have the opportunity to welcome you back in the near future. Sincerely, Michaela Aristhene Front of House Manager
6/10 – Okay
Wyatt, Edmond
20. Apr. 2024
Gut: Sauberkeit, Personal & Service und Ausstattung
Very disappointed in the shower in my room. Never had water and unable to shower.
Wyatt
Aufenthalt von 1 Nacht im April 2024
Antwort von Michaela am 22. Apr. 2024
Dear Wyatt,Thank you so much for taking the time to review your recent stay. I deeply regret any inconvenience you may have experienced regarding the temporary lack of water in your room. Please accept my sincerest apologies for any disruption this may have caused during your visit. Due to the nature of the building the water system may require a few additional minutes to restart but I would like to assure you that our Maintenance team working very hard to solve this issue. Also your next visit to St. Andrews, please reach out to me directly as Front of House Manager I am committed to ensuring that your future stay exceeds your expectations. I will personally oversee every detail of your reservation to ensure you have a most pleasant and seamless experience with us. Sincerely, Michaela Aristhene Front of House Manager
10/10 – Hervorragend
James Ivey Beatty
7. Apr. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Parking not so accommodating to guests unless you do the valet which is very costly.
James Ivey Beatty
Aufenthalt von 5 Nächten im März 2024
Antwort von Michaela am 9. Apr. 2024
Dear James, Thank you so much for taking the time to review your recent stay. I am delighted to see that you enjoyed your experience with us. It was our absolute pleasure to have you stay at Rusacks St. Andrews and I do hope we will have the opportunity to welcome you back in the near future.Sincerely, Michaela Aristhene Front of House Manager
10/10 – Hervorragend
Amy
3. Apr. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Amy
Aufenthalt von 2 Nächten im April 2024
Antwort von Michaela am 27. Apr. 2024
Dear Amy,Thank you so much for taking the time to review your recent stay. I am delighted to see that overall you enjoyed your experience with us. It was our absolute pleasure to have you stay at Rusacks St. Andrews and I do hope we will have the opportunity to welcome you back in the near future. Sincerely, Michaela Aristhene Front of House Manager
10/10 – Hervorragend
Kim
Mit dem Partner gereist
30. März 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This was our first time staying at the property and from the moment we arrived at reception. The concierge took us to our room and showed us around. The room was comfortable and very well presented, with great amenities like coffee machine and ropes available. We had a pre dinner drink at the 18th Bar and Restaurant and dined locally at the Haar. In the morning we had a perfect seat overlooking the 18th and beach view. Friendly and welcoming staff, with great facilities. Really good location for walking around the town centre.
Kim
Aufenthalt von 1 Nacht im März 2024
Antwort von Laura Gow am 31. März 2024
Dear Kim,Thank you so much for taking the time to review your recent stay. I am delighted to see that you thoroughly enjoyed your experience with us. It was our absolute pleasure to have you stay with us and we do hope we have the opportunity to welcome you back in the near future. Sincerely,Laura GowReception Manager
10/10 – Hervorragend
Galia, Florham Park
Mit der Familie gereist
28. März 2024
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
This is a fabulous property!! The hotel is absolutely gorgeous and luxurious. The rooms are decorated beautifully with very comfortable beds. The bathroom was sparkling clean. The food options were great. We had dinner and breakfast next morning and both meals were delicious. The staff was super friendly and went out of their way to give us recommendations for things to do/see and to show us how to get places! I highly recommend this hotel and hope to be back for a longer visit!
Galia
Aufenthalt von 1 Nacht im März 2024
Antwort von Laura Gow am 29. März 2024
Dear Galia,Thank you so much for taking the time to review your recent stay. I am delighted to see that you enjoyed your experience with us. It was our absolute pleasure to have you stay with us and we do hope we have the opportunity to welcome you back in the near future. Sincerely,Laura GowGuest Relations Representative
10/10 – Hervorragend
Eric
28. März 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Eric
Aufenthalt von 1 Nacht im März 2024
Antwort von Michaela am 18. Apr. 2024
Dear Eric, Thank you so much for taking the time to review your recent stay. I am delighted to see that you enjoyed your experience with us. It was our absolute pleasure to have you stay at Rusacks St. Andrews and I do hope we will have the opportunity to welcome you back in the near future. Sincerely, Michaela Aristhene Front of House Manager
10/10 – Hervorragend
Scott, Santa Rosa
24. März 2024
Gut: Sauberkeit und Personal & Service
Scott
Aufenthalt von 3 Nächten im März 2024
Antwort von Michaela am 18. Apr. 2024
Dear Scott, Thank you so much for taking the time to review your recent stay. I am delighted to see that you enjoyed your experience with us. It was our absolute pleasure to have you stay at Rusacks St. Andrews and I do hope we will have the opportunity to welcome you back in the near future. Sincerely, Michaela Aristhene Front of House Manager
10/10 – Hervorragend
Jocelyn, Lafayette
18. März 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Fab hotel in a great location
Jocelyn
Aufenthalt von 1 Nacht im März 2024
Antwort von Michaela am 19. März 2024
Dear Jocelyn,Thank you so much for taking the time to review your recent stay. I am delighted to see that you enjoyed your experience with us. It was our absolute pleasure to have you stay at Rusacks St. Andrews and I do hope we have the opportunity to welcome you back in the near future.Sincerely, Michaela Aristhene Front of House Manager
10/10 – Hervorragend
Megan
28. Feb. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Megan
Aufenthalt von 1 Nacht im Februar 2024
Antwort von General Manager am 25. März 2024
Dear Megan,Thank you for your positive rating which my team and i very much appreciate. We do hope we have the pleasure of welcoming you back in the near future.Best wishesSeamus CoenGeneral Manager
10/10 – Hervorragend
Kristin, Locust Valley
Mit der Familie gereist
27. Feb. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Rusacks was one of my favorite ever hotel experiences! Stunning property overlooking the 18th green and the ocean, easy walk to ruins, shops, restaurants, the University buildings, EXCEPTIONAL staff, 3 wonderful restaurants, impeccable rooms, super classical yet totally new and updated inside, just a PERFECT 10!!!! I miss it already!!!!
Kristin
Aufenthalt von 4 Nächten im Februar 2024
Antwort von Michaela am 19. März 2024
Dear Kristin,Thank you so much for taking the time to review your recent stay. I am delighted to see that you enjoyed your experience with us. It was our absolute pleasure to have you stay at Rusacks St. Andrews and I do hope we have the opportunity to welcome you back in the near future. Sincerely, Michaela Aristhene Front of House Manager
10/10 – Hervorragend
Dany
22. Feb. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Fantastic hotel and staff, friendly, professional, helpful. Because of them I managed to play at the Old Course (I’m from Canada, I didn’t know golf would be available this time of year… they gave me the idea and helped me make it happen!)
The atmosphere was great, it seemed like all guests were having a good time. The “One Under” pub downstairs was fantastic… I had a great time thank you for everything guys!
Dany
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Michaela am 23. Feb. 2024
Dear Dany,Thank you so much for taking the time to review your recent stay. I am delighted to see that you enjoyed your experience with us. It was our absolute pleasure to have you stay at Rusacks St. Andrews and I do hope we have the opportunity to welcome you back in the near future. Sincerely, Michaela Aristhene Front of House Manager
10/10 – Hervorragend
Beth
Mit der Familie gereist
21. Feb. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
.
Beth
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Michaela am 23. Feb. 2024
Dear Beth,Thank you so much for taking the time to review your recent stay. I am delighted to see that you enjoyed your experience with us. It was our absolute pleasure to have you stay at Rusacks St. Andrews and I do hope we have the opportunity to welcome you back in the near future. Sincerely,Michaela Aristhene Front of House Manager
10/10 – Hervorragend
Matthew
18. Feb. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Matthew
Aufenthalt von 2 Nächten im Februar 2024
Antwort von General Manager am 25. März 2024
Dear Matthew,Thank you for your high rating which my team and i very much appreciate. We do hope we have the opportunity to welcome you back in the near future.Best wishesSeamus CoenGeneral Manager
10/10 – Hervorragend
RICHARD
Mit dem Partner gereist, Mit einer Gruppe gereist
18. Feb. 2024
Gut: Personal & Service und Zustand der Unterkunft
From start to finish, the staff in this hotel are very professional.
Excellent food in all of the restaurants
Great atmosphere
Look forward to my next visit
RICHARD
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Michaela am 23. Feb. 2024
Dear Richard,Thank you so much for taking the time to review your recent stay. I am delighted to see that you enjoyed your experience with us. It was our absolute pleasure to have you stay at Rusacks St. Andrews and I do hope we have the opportunity to welcome you back in the near future. Sincerely, Michaela Aristhene Front of House Manager
8/10 – Gut
David
Mit einer Gruppe gereist
12. Feb. 2024
David
Aufenthalt von 1 Nacht im Februar 2024
Antwort von General Manager am 13. Feb. 2024
Dear David,Thank you for your positive rating which my team and i very much appreciate. We do hope we have the opportunity to welcome you back in the near future.Best wishesSeamus CoenGeneral Manager
4/10 – Schlecht
Verifizierter Reisender
11. Feb. 2024
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service und Komfort des Zimmers
Disappointing stay
First impressions of the hotel were good. There was a warm welcome and the decor is lovely. Unfortunately, we spent the first night in a warm room with no hot water. We were assured it would be fixed in the morning but no-one came. When we followed up, we asked to change rooms. We then ended up with hot water but a freezing room. It was a dreary weekend in St Andrews and we kept coming in from the rain hoping to get warmed up. It was unusually difficult. Service was mixed. For instance, the food at breakfast was lovely but on day one the table was set with dirty cutlery and on day two with cracked crockery. Overall, not what we were expecting.
Verifizierter Reisender
Aufenthalt von 2 Nächten im Februar 2024
Antwort von General Manager am 13. Feb. 2024
Dear Guest,Thank you for your genuine & informative review which my team and i very much appreciate. I was truly disappointed to learn that overall your stay with us was not a pleasant one and i wish to convey my sincere apologies on this occasion. I have duly noted your concerns and shared with my relevant personnel to ensure such scenarios do not reoccur in the future. We do hope that despite these challenges we have the opportunity to welcome you back in the near future.Best wishesSeamus CoenGeneral Manager
10/10 – Hervorragend
Gail
21. Jan. 2024
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Wonderful stay - thank you
Fantastic stay. We were upgraded to a lovely balcony room with views of the 18th. Hotel is beautiful and service is excellent.
My only suggestion would be to review the wine list in the Bridge. There are limited choices by the glass and those that are there are of a very similar style, particularly the whites.
Thanks for a lovely stay
Gail
Aufenthalt von 2 Nächten im Januar 2024
8/10 – Gut
Paul
Mit dem Partner gereist
7. Jan. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
No hot water!
Paul
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von General Manager am 13. Feb. 2024
Dear Paul,Thank you for your genuine review which my team and i very much appreciate. We have duly noted noted your feedback on hot water issue which has now been rectified. We do hope we have the opportunity to welcome you back in the near future.Best wishesSeamus CoenGeneral Manager
10/10 – Hervorragend
Mark
5. Jan. 2024
Mark
Aufenthalt von 1 Nacht im Januar 2024
Antwort von General Manager am 13. Feb. 2024
Dear Mark,Thank you for your positive rating which my team and i very much appreciate. We do hope we have the opportunity to welcome you back in the near future.Best wishesSeamus CoenGeneral Manager
8/10 – Gut
Paul
3. Jan. 2024
Paul
Aufenthalt von 1 Nacht im Januar 2024
Antwort von General Manager am 13. Feb. 2024
Dear Paul,Thank you for your positive rating which my team and i very much appreciate. We do hope we have the opportunity to welcome you back in the near future.Best wishesSeamus CoenGeneral Manager
6/10 – Okay
Verifizierter Reisender
Mit der Familie gereist
30. Dez. 2023
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Verbesserungswürdig: Personal & Service
Shocking kitchen service
Unfortunately a very poor experience. Having stayed at the Rusacks several times before this was booked for my father in laws 60th birthday. The rooms were nice and the meal we had at the rooftop restaurant was very good but the breakfasts both morning were an absolute shambles and the lack of communication from staff to guests was appalling. It was clear that lots of complaints were made to the hotel about breakfast service.
On our first morning 4 breakfasts took 45 minutes to arrive and when they finally did 2 of the dishes were cold. It was never communicated to us why it took so long and we asked several times what was going on with no other answer other than “it’s on its way.”
Morning 2 was even worse. It took over 70 minutes for our 4 cooked breakfasts to arrive. We asked several times what was going on and were given little to no answer. Repeatedly told it is being cooked and will be 4-5 minutes. We only ordered eggs, toast, sausage bacon and eggs. On morning 2, 2 of the breakfasts were wrong when served after over 70 minutes waiting and a massive hair was found on my wife’s eggs.
This is the first time I have ever written a negative review in all the years of traveling however the management of the kitchen at the hotel, communication to the diners and generally the poor excuses given by the kitchen/manager were terrible.
Overall a really poor experience and unlikely to return as it was a mess and you did not leave feeling satisfied.
Verifizierter Reisender
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von General Manager am 2. Jan. 2024
Dear Sir,Thank you for your genuine & informative review which my team and i very much appreciate. I have reviewed your matter in full and i wish to convey my sincere apologies for our shortcomings on this occasion. I greatly value all feedback and it is clear we did not deliver our high levels of quality service that we strive to achieve on a daily basis. We have reviewed and tweaked our breakfast service & food offering so that we can serve both continental and hot breakfast products in a timely & quality manner for all our loyal patrons. We do hope we have the opportunity to welcome you back in the near future and showcase a much more positive breakfast experience for you. Best wishesSeamus CoenGeneral Manager
10/10 – Hervorragend
Ian
23. Dez. 2023
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Ian
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von General Manager am 13. Feb. 2024
Dear Ian,Thank you for your high rating which my team and i very much appreciate. I do hope we have the opportunity to welcome you back in the near future.Best wishesSeamus CoenGeneral Manager
10/10 – Hervorragend
Christoph
20. Dez. 2023
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great hotel close to town centre and with amazing views over the golf course and West Sands
Christoph
Antwort von General Manager am 13. Feb. 2024
Dear Christoph,Thank you for your positive review and high rating which my team and i very much appreciate. I was delighted to learn that you had a most pleasant experience with us and we do hope we have the opportunity to welcome you back in the near future.Best wishesSeamus CoenGeneral Manager
10/10 – Hervorragend
Nick
Mit einer Gruppe gereist
15. Dez. 2023
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Couldn’t fault it
Couldn’t fault it. Friendly team. Great breakfast. Perfect location for golf.
Nick
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von General Manager am 2. Jan. 2024
Dear Nick,Thank you for your positive review & high rating which my team and i very much appreciate. I do hope we have the opportunity to welcome you back in the near future.Best wishesSeamus CoenGeneral Manager
10/10 – Hervorragend
Brian
10. Dez. 2023
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Brian
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von General Manager am 12. Dez. 2023
Dear Brian,Thank you for your high rating which my team and i very much appreciate. We do hope we have the opportunity to welcome you back in the near future.Best wishesSeamus CoenGeneral Manager
10/10 – Hervorragend
Abbe
5. Dez. 2023
Abbe
Aufenthalt von 3 Nächten im November 2023
Antwort von General Manager am 6. Dez. 2023
Dear Abbe,Thank you for your positive review & high rating which my team and i very much appreciate. We do hope we have the opportunity to welcome you back in the near future.Best wishesSeamus CoenGeneral Manager
10/10 – Hervorragend
William
2. Dez. 2023
William
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von General Manager am 5. Dez. 2023
Dear William,Thank you for your positive rating and i do hope we have the opportunity to welcome you back in the near future.Best wishesSeamus CoenGeneral Manager
8/10 – Gut
Mark
29. Nov. 2023
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Mark
Aufenthalt von 2 Nächten im November 2023
Antwort von General Manager am 5. Dez. 2023
Dear Mark,Thank you for your positive rating which my team and i very much appreciate. I do hope we have the opportunity to welcome you back in the near future.Best wishesSeamus CoenGeneral Manager
10/10 – Hervorragend
Margaret, St Ives
28. Nov. 2023
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Margaret
Aufenthalt von 1 Nacht im November 2023
Antwort von General Manager am 30. Nov. 2023
Dear Margaret,Thank you for your positive review which my team and i very much appreciate. We do hope we have the opportunity to welcome you back in the near future.Best wishesSeamus CoenGeneral Manager
10/10 – Hervorragend
Fumitaka
21. Nov. 2023
Fumitaka
Aufenthalt von 1 Nacht im November 2023
Antwort von General Manager am 12. Dez. 2023
Dear Fumitaka,Thank you for your high rating which my team and i very much appreciate. We do hope we have he opportunity to welcome you back in the near future.Best wishesSeamus CoenGeneral Manager
10/10 – Hervorragend
Kathy
19. Nov. 2023
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great overnight in lovely hotel
Great overnight stay while visiting son in St Andrews. Staff were super helpful and polite. Room was beautiful. Chose the hotel as it is dog friendly and they certainly were. Would definitely stay again.
Kathy
Aufenthalt von 1 Nacht im November 2023
Antwort von General Manager am 30. Nov. 2023
Dear Kathy,Thank you for your positive review & high rating which my team and i very much appreciate. I was delighted to learn that you had a most memorable experience with us visiting your son and also you found our location dog friendly. We do hope we have the opportunity to welcome you back in the near future.Best wishesSeamus CoenGeneral Manager
10/10 – Hervorragend
edward
13. Nov. 2023
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
edward
Aufenthalt von 1 Nacht im November 2023
Antwort von Michaela am 14. Nov. 2023
Dear Edward,Thank you so much for taking the time to review your recent stay. I am delighted to see that you enjoyed your experience with us. It was our absolute pleasure to have you stay at Rusacks St. Andrews and I do hope we have the opportunity to welcome you back in the near future.Sincerely, Michaela Aristhene Guest Relations Representative
10/10 – Hervorragend
Steven
13. Nov. 2023
Steven
Aufenthalt von 2 Nächten im November 2023
Antwort von General Manager am 5. Dez. 2023
Dear Steven,Thank you for your positive rating which my team and i very much appreciate. We do hope we have the opportunity to welcome you back in the near future.Best wishesSeamus CoenGeneral Manager
10/10 – Hervorragend
Lorraine
12. Nov. 2023
Lorraine
Aufenthalt von 1 Nacht im November 2023
Antwort von Michaela am 14. Nov. 2023
Dear Lorraine,Thank you so much for taking the time to review your recent stay. I am delighted to see that you enjoyed your experience with us. It was our absolute pleasure to have you stay at Rusacks St. Andrews and I do hope we have the opportunity to welcome you back in the near future.Sincerely, Michaela AristheneGuest Relations Representative
10/10 – Hervorragend
Timothy
Mit dem Partner gereist
7. Nov. 2023
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Rusacks is incredible. The staff were exceptionally accommodating and obviously catered to me as a golfer. My does not golf so I couldn't get a tee time set up as a single at The Old Course but they sent someone out to see how many people were in the queue and called me once I needed to head over to insure I could play. The rental clubs were newer Titleist with a Scotty Cameron putter! Bathroom had heated floors. The only hotel we stayed in during our trip that actually had a refrigerator in the room. Overall a tremendous experience and I will definitely be returning.
Timothy
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Michaela am 10. Nov. 2023
Dear Timothy,Thank you so much for taking the time to review your recent stay. I am delighted to see that you enjoyed your experience with us. It was our absolute pleasure to have you stay with us and we do hope we have the opportunity to welcome you back in the near future. Sincerely, Michaela AristheneGuest Relations Representative
10/10 – Hervorragend
ryan
6. Nov. 2023
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Amazing location and views next to the old course and easy walk to pubs and restaurants. The breakfast was exceptional and staff was kind and responsive. First class.
ryan
Aufenthalt von 5 Nächten im Oktober 2023
Antwort von Michaela am 11. Nov. 2023
Dear Ryan,Thank you so much for taking the time to review your recent stay. I am delighted to see that you enjoyed your experience with us. It was our absolute pleasure to have you stay with us and we do hope we have the opportunity to welcome you back in the near future.Sincerely, Michaela Aristhene Guest Relations Representative
6/10 – Okay
Phil
4. Nov. 2023
Gut: Zustand der Unterkunft
Disappointing
Poor check in, no welcome. No free wine as promised. Tiny bedroom and no upgrade even though hotel was empty and hotels.com gold promise.
On the positive, good breakfast.
Phil
Aufenthalt von 1 Nacht im November 2023
Antwort von General Manager am 6. Nov. 2023
Dear Phil,Thank you for your genuine & informative review which my team and i appreciate. I was most disappointed to learn that your stay with us was not a pleasant one and i will ensure our reception mgr. reviews your comments with our team members and thank you for your kind words on our breakfast service. We do hope we have the opportunity to welcome you back .Best wishesSeamus CoenGeneral Manager
6/10 – Okay
Gillian
1. Nov. 2023
Gillian
Aufenthalt von 1 Nacht im September 2023
Antwort von General Manager am 30. Nov. 2023
Dear Gillian,Thank you for your genuine review which my team and i very much appreciate. We do hope we have the opportunity to welcome you back in the near future.Best wishesSeamus CoenGeneral Manager
10/10 – Hervorragend
Verifizierter Reisender
30. Okt. 2023
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Verifizierter Reisender
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von General Manager am 2. Nov. 2023
Dear Guest,Thank you for your high rating which my team and i very much appreciate. We do hope we have the opportunity to welcome you back in the near future.Best wishesSeamus CoenGeneral Manager
6/10 – Okay
Constance
Mit dem Partner gereist
29. Okt. 2023
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
I’ve long wanted to stay here - although sadly it didn’t really live up to expectations. Firstly got locked in bathroom, toilet seat broken, a/c not working, room not serviced until 5pm and a long wait for breakfast which was pretty mediocre when it arrived.
The staff were all excellent and maybe the rooms in the new area are better but this certainly wasn’t 5 star in my opinion.
Constance
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von General Manager am 2. Nov. 2023
Dear Constance, Thank you for genuine review and rating which my team and i very much appreciate. I was disappointed to learn that you stay was not up to our usual high standards and i wish to convey my sincere apologies for our shortcomings on this occasion. We do hope we that we have the opportunity to showcase a much more positive experience the next time you visit St.Andrews.
6/10 – Okay
Debbie
29. Okt. 2023
Verbesserungswürdig: Personal & Service
Debbie
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von General Manager am 6. Nov. 2023
Debbie,Thank you for your genuine rating which my team and i very much appreciate. We do hope we have the opportunity to welcome you back in the near future.Best wishesSeamus CoenGeneral Manager
8/10 – Gut
Colin
25. Okt. 2023
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Well located property
Colin
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von General Manager am 2. Nov. 2023
Dear Colin,Thank you for your high rating which my team and i very much appreciate. We do hope we have the opportunity to welcome you back in the near future.Best wishesSeamus CoenGeneral Manager
10/10 – Hervorragend
Lars
23. Okt. 2023
Lars
Aufenthalt von 3 Nächten im Oktober 2023
Antwort von General Manager am 2. Nov. 2023
Dear Lars,Thank you for your high rating which my team and i very much appreciate. We do hope we have the opportunity to welcome you back in the near future.Best wishesSeamus CoenGeneral Manager
8/10 – Gut
Edward
22. Okt. 2023
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Edward
Antwort von General Manager am 2. Nov. 2023
Dear Edward,Thank you for your high rating which my team and i very much appreciate. We do hope we have the opportunity to welcome you back in the near future.
10/10 – Hervorragend
Steve
22. Okt. 2023
Steve
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Michaela am 11. Nov. 2023
Dear Steve,Thank you so much for taking the time to review your recent stay. I am delighted to see that you enjoyed your experience with us. It was our absolute pleasure to have you stay with us and we do hope we have the opportunity to welcome you back in the near future.Sincerely, Michaela Aristhene Guest Relations Representative
6/10 – Okay
Richard
21. Okt. 2023
Richard
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von General Manager am 2. Nov. 2023
Dear Richard,Thank you for your genuine rating which my team and i very much appreciate. We do hope we have the opportunity to welcome you back in the near future.Best wishesSeamus CoenGeneral Manager
10/10 – Hervorragend
Pamela
21. Okt. 2023
Pamela
Aufenthalt von 3 Nächten im Oktober 2023
Antwort von General Manager am 2. Nov. 2023
Dear Pamela,Thank you for your high rating which my team and i very much appreciate. We do hope we have the opportunity to welcome you back in the near future.Best wishesSeamus CoenGeneral Manager
10/10 – Hervorragend
Russell
Mit der Familie gereist
21. Okt. 2023
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Outstanding hotel. Wonderful staff. Magnificent location. Great room. I couldn’t have asked for a better experience. The staff members were all so professional, eager to help, and focused on creating a great experience for their customers. Absolutely top-notch in every regard!
Russell
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von General Manager am 21. Okt. 2023
Dear Russell,Thank you for your positive review and high rating which my team and i very much appreciate. I was delighted to learn that you had a most memorable experience and we do hope we have the opportunity to welcome you back in the near future.Best wishesSeamus CoenGeneral Manager
10/10 – Hervorragend
Taryn
20. Okt. 2023
Taryn
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Michaela am 10. Nov. 2023
Dear Raryn,Thank you so much for taking the time to review your recent stay. I am delighted to see that you enjoyed your experience with us. It was our absolute pleasure to have you stay with us and we do hope we have the opportunity to welcome you back in the near future.Sincerely, Michaela Aristhene Guest Relations Representative