Dear Gabor,First and foremost, we would like to express many thanks toward you for choosing our Ursina Ensana Health Spa Hotel. We greatly appreciate your candid review that you have shared about your recent stay. It is wonderful that you have recognized many aspects of our beloved hotel, as the location and our spa area. We also value that you appreciated our staff and the cleanliness.At the same time, we are disheartened to learn about your negative observation and hereby, we would like to apologize for your inconvenience regarding the temperature in your room. Please be ensured that your feedback is important to us, and we have already forwarded it to the technical department for verification. Last but not least, we genuinely hope that overall you were pleased with your holiday experience. It would be an honor to be your hosts again.Kind regards,Melinda FulopQuality manager

Dear Claudia, Thank you for choosing Ursina Ensana Health Spa Hotel and for your time in evaluating our hotel. We are very pleased to read your feedback regarding your stay especially that you highlighted our staff and so many aspects of our hotel. We are always interested to know about the experiences of our guests in our hotel and we are glad to know that we have offered you a memorable stay. We look forward to welcoming you again in the future! Warm regards,Melinda FulopQuality manager

Dear Peter, Thank you for choosing the Ursina Ensana Health Spa Hotel! We hope that you had a pleasant stay at our hotel and especially that you appreciated all the small differences that we think make a difference for a Spa property. We look forward to seeing you again! Yours sincerely,Melinda FulopQuality manager