When I arrived, receptionist told me that he can't find my booking. So I show him my boucher and told I booked through hotels.com. He said, they have some trouble with hotels.com so he can give us a room but we need to pay. So what!!!! I told him "hey, some troubles with hotels.com is your business. I booked and paid already!!!!!!"
He told me that talk to the manager later.
After all, we could stay but it was so stressful.