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Bewertungen von Swiss-Belinn Singkawang

4 out of 5
Swiss-Belinn Singkawang
Jl Alianyang, Pasiran, Singkawang, West Kalimantan

Bewertungen

7,6

Gut

9 von insgesamt 37 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
16 von insgesamt 37 Gästebewertungen haben eine Bewertung von 8 - Gut" "
6 von insgesamt 37 Gästebewertungen haben eine Bewertung von 6 - Okay" "
4 von insgesamt 37 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
2 von insgesamt 37 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

7,6/10

Sauberkeit

7,6/10

Personal & Service

6,0/10

Ausstattung

7,6/10

Zustand der Unterkunft

6,4/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Sonny

Gut: Sauberkeit und Ausstattung
Verbesserungswürdig: Personal & Service
Location is good, mall in the complex, however, check in were a bit “complicated”, waited for 15 mins due to back and forth; the breakfast was good, it views too, nice. Overall, its acceptable (note : also not much competitor hotels around 😉)
Aufenthalt von 3 Nächten im März 2024
Antwort von Hamdany am 1. Apr. 2024
Dear Mr. SonnyWarmest greetings from Swiss-Belinn SingkawangThank you for staying with us and taking your time to give us your valuable feedback.It's a pleasure to know that you enjoy our location , view and breakfast. Hopefully we can continue to give you best service and facilities whenever you stay with us.Best regards,HamdanyGeneral Manager

8/10 – Gut

Akhmad

Aufenthalt von 1 Nacht im November 2023

10/10 – Hervorragend

Mei Suet

Aufenthalt von 12 Nächten im Oktober 2023

6/10 – Okay

Elizabeth

Mit einer Gruppe gereist
Gut: Sauberkeit und Personal & Service
The room was spacious enough to fit an extra bed, but the room rate was considered pricey for basic room amenities.
Aufenthalt von 2 Nächten im September 2023
Antwort von Aldi Risanto am 19. Sept. 2023
Dear Ms. ElizabethThank you for sharing your wonderful feedback regarding your experience in staying with us. We are pleased to know that you enjoy your room.Your valuable feedback will motivate us for better improvement in the future.Looking forward to welcome you back at SingkawangWarmest regards,

Aldi RisantoGeneral Manager

8/10 – Gut

YOKE CHENG

Gut: Personal & Service und Zustand der Unterkunft
Perfect location to stay, friendly hotel staff , will go back to the same hotel again if I do go Singkawang next time :)
Aufenthalt von 2 Nächten im Mai 2023
Antwort von Aldi Risanto am 7. Juni 2023
Dear Mr./Mrs. Yoke Cheng, Warmest greetings from Swiss-Belinn Singkawang Thank you for taking the time to provide your valuable comments during your stay. We are very happy to know that you enjoyed staying with us. Hopefully we can continue to provide the best while you visit Singkawang. Once again we thank you and we are waiting for your return. Best regards, Aldi Risanto General Manager

4/10 – Schlecht

Samuel

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Februar 2023

8/10 – Gut

Wan Abdul

Aufenthalt von 1 Nacht im Oktober 2022

10/10 – Hervorragend

Agus

Aufenthalt von 1 Nacht im August 2022
Antwort von Swiss Belinn Singkawang am 13. Okt. 2022
Dear Bapak Agus,Salam Hangat dari Swiss-Belinn Singkawang. . .Terima kasih telah memilih dan menginap di Swiss-Belinn Singkawang serta terima kasih telah meluangkan waktu berharga anda untuk dapat memberikan rating berdasarkan pengalaman menginap anda.Kami senang sekali apabila anda puas dengan kamar, suasana dan makanan yang kami sajikan.Suatu kebanggaan bagi kami dapat melayani anda selama waktu berkunjung ke Kota Singkawang, kami sangat senang dapat memberikan pelayanan terbaik kami untuk Anda.Kami akan dengan senang hati menyambut kedatangan anda kembali di Kota Singkawang, Kota 1000 Klenteng.Salam hormat,Management

10/10 – Hervorragend

sudarsono

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Juni 2022

4/10 – Schlecht

Sipeng

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit
The housekeeping did not do a great job, I feel like really dirty inside my room.
Aufenthalt von 1 Nacht im Juni 2022
Antwort von SISI am 16. Juni 2022
Dear Mr. Sipeng, Warmest greetings from Swiss-Belinn Singkawang Thank you for your feedback related to your stay at Swiss-Belinn Singkawang. We have taken note of your comments regarding the room cleanliness and shared to the department concerned relating this matter to improve the quality check of our room. We are striving to give better service and facilites. Once again thank you for your valuable review, we look forward to welcome you back at Swiss-Belinn Singkawang Best Regards, Harimurti General Manager

8/10 – Gut

Santoso

Aufenthalt von 1 Nacht im April 2022

2/10 – Ungenügend

Samuel

Aufenthalt von 4 Nächten im März 2022

4/10 – Schlecht

Alfred

Aufenthalt von 1 Nacht im März 2022

8/10 – Gut

Chandra

Mit der Familie gereist
Gut: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Best option in Singkawang but need improvement
Best option in Singkawang but due to lack of competition. Everything is average so really hope the management will improve the services, room condition and especially quality of breakfast buffet has been declining
Aufenthalt von 1 Nacht im März 2021
Antwort von SISI am 24. März 2021
Dear Mr. Chandra, Thank you very much for your great review. We're really sorry to not giving you a great service while you were here, we will fix what we have missed. Thank you once again, to give us such a great review. Look forward to welcoming you back in the near future. Sincerely, Management

8/10 – Gut

Verifizierter Reisender

Gut: Ausstattung und Zustand der Unterkunft
出入方便，清潔一般，有待改善，員工態度好，就是訂了tower2，說沒有房間給tower1，房間細小，浴室很小
Aufenthalt von 1 Nacht im März 2020

10/10 – Hervorragend

Verifizierter Reisender

Aufenthalt von 2 Nächten im Dezember 2019

10/10 – Hervorragend

Hin Fong

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Juni 2019
Antwort von Management am 27. Juni 2019
Dear Hin Fong, Thank you for taking your valuable time to give us rating and review towards our Hotel. It's a great pleasure for us to having you stay here. Please feel free to let us know if there's any suggestions to make your next visit more enjoyable and pleasantly stay, send us an email via gmsecsisi@swiss-belhotel.com . We waiting your next visit in the near future. Kind regards, Management

2/10 – Ungenügend

Verifizierter Reisender

Mit der Familie und kleinen Kindern gereist, Mit Haustieren gereist, Geschäftlich gereist, Mit dem Partner gereist, Mit einer Gruppe gereist, Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
No gently and no welcome
Aufenthalt von 1 Nacht im Mai 2019

8/10 – Gut

Gordon

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
We enjoyed our stay👍😍
Aufenthalt von 2 Nächten im Februar 2019
Antwort von Management am 27. Juni 2019
Dear Gordon, Thank you for taking your valuable time to give us rating and review towards our Hotel. It's a great pleasure for us to having you stay here. Please feel free to let us know if there's any suggestions to make your next visit more enjoyable and pleasantly stay, send us an email via gmsecsisi@swiss-belhotel.com . We waiting your next visit in the near future. Kind regards, Management

8/10 – Gut

MING SENG

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
The hotel is clean n location is good. Matahari Mall is just next to the hotel
Aufenthalt von 1 Nacht im November 2018
Antwort von Management am 27. Juni 2019
Dear MING SENG, Thank you for taking your valuable time to give us rating and review towards our Hotel. It's a great pleasure for us to having you stay here. Please feel free to let us know if there's any suggestions to make your next visit more enjoyable and pleasantly stay, send us an email via gmsecsisi@swiss-belhotel.com . We waiting your next visit in the near future. Kind regards, Management

10/10 – Hervorragend

Guan

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Very helpful front dest
Aufenthalt von 2 Nächten im November 2018
Antwort von Management am 27. Juni 2019
Dear Guan, Thank you for taking your valuable time to give us rating and review towards our Hotel. It's a great pleasure for us to having you stay here. Please feel free to let us know if there's any suggestions to make your next visit more enjoyable and pleasantly stay, send us an email via gmsecsisi@swiss-belhotel.com . We waiting your next visit in the near future. Kind regards, Management

6/10 – Okay

Verifizierter Reisender

Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Pro: safe, nice interiors, clean pool and very good breakfast. Con: poor air conditioning in the lift (hot & muggy), tv has very poor pictures and air conditioning in my room was not cold enough
Aufenthalt von 1 Nacht im August 2018
Antwort von Hery Prasetioseno am 13. Aug. 2018
Dear our valuable guest, Warmest greetings from Swiss-Belinn Singkawang, Thank you for your valuable comment towards us. We have taken note all your concerns and shared to our team for improvement. Looking forward to see you again in Swiss-Belinn Singkawang. Best regards, Hery Prasetioseno General Manager

8/10 – Gut

TA-WEI

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
還不錯
Aufenthalt von 5 Nächten im Juli 2018
Antwort von Hery Prasetioseno am 29. Aug. 2018
Dear Ta-Wei, Warmest greetings from Swiss-Belinn Singkawang, Thank you for staying with us and taking your time to share about your experience in Swiss-Belinn Singkawang, Hopefully we'll see you again soon. Best regards, Hery Prasetioseno General Manager

6/10 – Okay

valentine

Verbesserungswürdig: Sauberkeit und Personal & Service
Is it really a 4-star-hotel???
Hotel was 100% full during our stay. The staff weren’t trained as a 4star-hotel attitude and competency, categorized “rude” for the front desk staff. Room was ok, but very limited amenities. Breakfast was a nightmare, only 3-4 staff to service a room that full of guests, no food, no tissue on tables, floor was dirty and wet, lost my appetite when saw the chaos
Aufenthalt von 1 Nacht im Juni 2018

6/10 – Okay

Rachel, UK

Gut: Personal & Service und Komfort des Zimmers
Nice pool and lovely staff
The staff here are fabulous: so helpful and friendly. The pool is beautiful with a gorgeous view. The hotel seems to be popular with families though and the pool is often busy with children. If that's not your scene, you might be disappointed. I moved rooms because my initial room smelled of cigarettes and was being invaded by ants. The second room was better, although it could have done with a more thorough vacuuming. Breakfast is excellent - a hugely varied buffet.
Aufenthalt von 2 Nächten im Juni 2018

8/10 – Gut

Salamun

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Very nice hotel
Very nice hotel
Aufenthalt von 1 Nacht im Mai 2018

6/10 – Okay

WENG KOOI

Gut: Sauberkeit
Further improvement needed
Check in very slow. Check out staff no advise guest on chk out completed. Guest waiting. Swimming pool water flooded to walk way. No towel section. Closed too early for pool at 6 pm as all out and back hotel can’t swim.. breakfast not really good without western like omellette; sausages. Shd look into further improvement.
Antwort von Muhammad Jufri Sakka am 24. Apr. 2018
Dear Mr. Weng Kooi, Warmest greetings from Swiss-Belinn Singkawang, Thank you for choosing us as your accommodation in Singkawang. We hope you found your visit be memorable and will visit this beautiful city in the future. Your comments have been noted and shared to departments concern. We really appreciate your comments to improve our services and facilities. Look forward to welcome you back. Best regards, Muhammad Jufri Sakka General Manager

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Very nice hotel in this area. nice view of the surrounding hill, convenient location next to the shopping centre.
Aufenthalt von 3 Nächten im Februar 2018
Antwort von Muhammad Jufri Sakka am 15. März 2018
Dear our valuable guest, Thank you for staying with us. We truly glad to give you satisfactory stay. Looking forward to see you soon Best regards, Muhammad Jufri Sakka General Manager

8/10 – Gut

lo thian

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
😀
good hotel for vacation
Antwort von Muhammad Jufri Sakka am 15. März 2018
Dear our valuable guest, Thank you for giving us your feedback. Your feedback is very important to us so that we know our service has satisfied you or any kind of improvement we need. If you're planning to visit Singkawang in the future, we are looking forward to see you again in Swiss-Belinn Singkawang Best regards, Muhammad Jufri Sakka General Manager

8/10 – Gut

chong tk, kuching,Sarawak,Malaysia.

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Feel like at home
A very good travelling experience by self driving from Kuching direct to Singkawang and check in at 11pm.Although the journey was very long,there was no feeling of tiredness upon arrival because of the friend ly counter Staff were ever ready to make my check in very smooth thus make my stay like at home.
Aufenthalt von 1 Nacht im Januar 2018
Antwort von Muhammad Jufri Sakka am 15. März 2018
Dear Mr. Chong, Warmest greetings from Swiss-Belinn Singkawang, Thank you for your positive feedback. Knowing that you feel satisfied is our compliment. We truly happy to provide you a convenient stay. Looking forward to see you when you visit Singkawang in the future. Best regards, Muhammad Jufri Sakka General Manager

10/10 – Hervorragend

marzu, indonesia

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Check in was fast, in house WiFi connection unstable, Clean room and the bed so comfortable. Breakfast was okay and I do enjoy the view!! Don’t forget to ask for a stamp in the receptionist for a free parking.
Aufenthalt von 1 Nacht im Januar 2018

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Good location
Best hotel in Singkawang. In the Shopping Centre so easy to get stuff.
Aufenthalt von 6 Nächten im November 2017

8/10 – Gut

Tomy, Pontianak

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Pleasant
Breakfastnya harus diperhatikan ketersediaannya, jangan terjadi kekosongan/habis, contohnya bubur dan buah-buahan, Overall good.
Aufenthalt von 1 Nacht im November 2017

6/10 – Okay

stephen, Yorkshire, UK

Verbesserungswürdig: Personal & Service
nice building with weak features
Room is nice and comfortable but poorly maintained. The shower does not keep to a set temperature; it blasts alternate cold and boiling streams of water. Bedside light was not working and the curtains were hanging off the track- all pointing to a lack of supervision of housekeeping staff. Cigarette smoke was evident in a no-smoking room. The worst feature is the restaurant where ants were having a great breakfast among the bread, butter and jam left out in the open. The staff were idle (cleaning only one side of a greasy, smeared glass door, leaving the other mired in sweaty palm prints and dirt), the egg station cook was incompetent and the waiter preferred to stare at us rather than do his job. The hotel was the best of three experienced on my trip but standards are so low in this part of Indonesia that the Swiss Belin stands out as the only place to stay. It's sad that the management cannot instill pride among the lowest paid but that's what happens when you pay peanuts.
Aufenthalt von 1 Nacht im September 2017

10/10 – Hervorragend

Fook Fah

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im September 2017

4/10 – Schlecht

Andrew

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Won't be back!
The hotel was ok. My wife's wedding ring went missing from hotel room which spoilt the whole trip. The food was absolutely awful which was also a big breaker for us. The staff were lovely though.
Aufenthalt von 4 Nächten im Juli 2017

8/10 – Gut

dr23-26juni2017, tantjung

Gut: Zustand der Unterkunft und Komfort des Zimmers
Verbesserungswürdig: Personal & Service
Kebersihan krg..jika hotel ini bintang 4.
Lubang toilet tidak dibersihkan, staff krg ramah menjelaskan area parkir. Jikalao memang parkir bersama dlm area mall, setidaknya diarahkan parkir yg tersedia sesuai dgn logo hotel, parkir gratis-terutama buat tamu yg menginap, bukan smua keluarga"nya,mobil cuman 1,tapi penjelasannya parkirr penuh kan lucu tak sesuai slogan parkir gratis. Itu yg bikin tak nyaman, seluruh kota skwg pilih hotel ini, yg termahal kan kita nyari nyaman, bukan cari tukang ngeyel -jawab pake alasan-bukan solusi.
Kamar ini
Aufenthalt von 3 Nächten im Juni 2017