I loved everything about my experience except for the booking system. When I arrived, I was shocked to find that someone was sleeping in the bed assigned to me. Which was no big deal; however, when they assigned me to another bed, they confused me with someone else, woke me up the next morning and tried to kick me out until I proved who I was. As I said, I loved everything about this capsule hotel/hostel, but that situation was absolutely ridiculous.