The hotel is definitely one of the best in Siem Reap. It’s location couldn’t be better - only a 10 minute walk to night market and pub street, where most restaurants are located. The staff are all very nice and helpful, they are always smiling which gives the guest a good vibe. The facilities are great, the pool area is very relaxing and the spa is excellent. Breakfast there is really good, with many options. The room is spacious, clean and comfortable and the bathroom is very good and big.
We only have a small complaint. There was a private event going on in the hotel and because of it some areas of the hotel were closed to guests - for example the lunch restaurant one day (we got back after a tiring morning and had to wait until it reopened at 3PM), and the dinner restaurant another day (we had to go out). The guests should be able to use all the facilities they are paying for, regardless.