2/10 – Ungenügend
Verifizierter Reisender
2. Okt. 2019
Verbesserungswürdig: Sauberkeit, Personal & Service und Komfort des Zimmers
Services advertised not available
We booked this hotel for a few reasons. Its location, breakfast included in room rate, hot water, air conditioners, and cable television.
Unfortunately the cable television had been disconnected through the entire hotel. One room the air conditioner did not work. The other room the hot water did not work. One of the rooms the door could not be locked from the outside.
We booked over a public holiday period expecting that services advertised would still be available. The first morning we were told we could not have breakfast because of the public holidays. Explained that we had paid for that service. Had to go back later and demand they cook us breakfast the following day. The following day breakfast was made - ok. The day after we asked for the same vegetarian fried rice for all four of us. It came out with meat in it. Sent one portion back explained in Khmer and English to staff that one of us do not eat meat. Staff sent out a plate five minutes later that was "vegetarian" - She had just tried to pick the meat out and re-serve it.
Tried to explain to the hotel manager through translate (she speaks Mandarin and cannot speak English or Khmer). She was upset that this had happened and tried to make amends.At this point I was quite disappointed in this hotel. I cannot recommend it given the many options available in the area where I have never had an issue.
Verifizierter Reisender
Aufenthalt von 3 Nächten im September 2019