Shangri-La Hotels and Resorts, Shenzhen

"10/10"

"Alles super"

"Stayed there for a whole week. Rooms clean and comfortable, the lounge floor was worth its extra money, the bar people very nice - one suggestion I have - waiting for every cocktail 20 minutes is too long ! Check in and out easy and fast - lift situation very complicated going first to 33 rd floor every time you wanna go up or down generally good staff. "

"Great club lounge, great service, super friendly staff, nice pool, very clean"

"The bed itself was very comfortable but the frame of the bed was annoying too wide, difficult to step out or in the bed. Other than that the hotel was great. Thank you."

"I don't understand how this hotel is rated as 5 stars. The room was extremely outdated — the furniture and general setup felt like it hadn’t been updated in 50 years. The shower was disgusting: the shower head was brown and worn-out, there was excessive silicone everywhere in the shower cabin, and visible mold. Room service? Practically non-existent. We tried ordering four times, and each person we called told us to call someone else. In the end, we gave up. That’s just embarrassing for a hotel in this category. We stayed in a non-smoking room, but the entire hallway and nearby rooms constantly smelled of cigarette smoke. People smoked indoors as if it were completely normal — it was a nightmare. The lobby was another disappointment. There's no real seating area — just four chairs. For a hotel of this size and supposed quality, that’s bizarre and unwelcoming. You walk in and there’s literally nowhere to sit comfortably. Another serious issue was the general atmosphere as a woman. Most of the guests were groups of men, mostly from Arabic and Indian backgrounds, and as a woman I constantly felt stared at — not just casually, but in an intimidating and disturbing way. I felt very unsafe going anywhere alone. It felt like these men had never seen a woman before, and I was always on edge. I absolutely do not recommend this hotel, especially to female travelers. It was a complete disaster."

"Shenzhen ist keine Touristenstadt. Kaum jemand spricht gut englisch. Im Hotel wäre ich froh gewesen um Stadtplan, Ausflugs-Vorschläge etc. Das Hotel, direkt neben Ping An, sehr gut gelegen, sehr komfortabel."

"Ein gutes Hotel mit sehr guter Anbindung an die Shenzen Metro. Die City von Futian ist ebenfalls zu Fuß in 5 Minuten erreichbar. Der Ausblick auf die abendliche Skyline von Shenzen ist phantastisch. Einziger Kritikpunkt ist die Tatsache, das die Mitarbeiter an der Rezeption keinerlei Englischkenntnisse hatten - das Hindernis konnte jedoch durch eine App erfolgreich unschifft werden 😉"

"Ein wirklich sehr gutes Hotel "