Außenpool (je nach Saison geöffnet), Rettungsschwimmer vor Ort
Verfügbarkeit prüfen

Bewertungen von Alva Hotel By Royal

5 out of 5
Alva Hotel By Royal
1 Yuen Hong Street, Sha Tin

Bewertungen

9,0

Wunderbar

551 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
351 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 8 - Gut" "
68 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 6 - Okay" "
17 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
15 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,2/10

Sauberkeit

9,0/10

Personal & Service

8,8/10

Ausstattung

9,0/10

Zustand der Unterkunft

9,0/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Karel

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Happy to have stayed in your hotel, I also liked the biking possibility in the area. For sure I will return to your hotel when I am back in Hong Kong.
Aufenthalt von 4 Nächten im Februar 2024
Antwort von Derek But am 16. Feb. 2024
Dear Karel,Many thanks for sharing your amazing review on the platform.We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Derek ButHotel ManagerALVA HOTEL BY ROYAL

10/10 – Hervorragend

Cornelia

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 7 Nächten im Dezember 2023
Antwort von Sammy Yip am 11. Jan. 2024
Dear Cornelia,Thank you for your rating and share on platform. We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Sammy YipDirector of Operations ALVA HOTEL BY ROYAL

10/10 – Hervorragend

Dominik

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everything was great! Great breakfast!
Aufenthalt von 6 Nächten im August 2023
Antwort von Sammy Yip am 4. Sept. 2023
Dear Dominik,Many thanks for sharing your amazing review on the platform.We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Sammy YipDirector of Operations ALVA HOTEL BY ROYAL

6/10 – Okay

Jens

Mit der Familie gereist
Gut: Personal & Service
Hotel ist keine 5 Sterne wert. Zimmer klein und schon ganz schön heruntergekommen (Flecken auf dem Teppich). Frühstücksraum ungemütlich. Das Frühstücksbuffet geht so, haben auf unserer Reise in Asien viel besseres Essen und auch Unterkünfte für den Preis gehabt. Die Gäste vor Ort unhöflich und rücksichtslos. Das Hotel ist vom Centrum Hongkong ca. 50 Minuten mit öffentlichen Verkehrsmitteln entfernt. Anbindungsmöglichkeiten sehr gut und günstig. Das Hotel liegt mitten in einem Wohngebiet und unser Ausblick auf einen riesigen Busparkplatz/ Gewerbepark war schrecklich. Hotelmitarbeiter*innen freundlich und zuvorkommend. Supermarkt direkt im Hotel.
Aufenthalt von 3 Nächten im August 2023
Antwort von Sammy Yip am 16. Aug. 2023
Dear Jens,Thank you for sharing your review. Kindly allow us to apologize for the inconvenience caused by the flaws of your accommodation experience. Our team has investigated the mentioned situation and has implemented solutions working with related departments. We look forward to having the honor of serving you again soon!Sincerely,Sammy YipDirector of Operations ALVA HOTEL BY ROYAL

10/10 – Hervorragend

Sylvia

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Acceptance of visa debit would be awesome. I can recommend and definitely book again.
Aufenthalt von 3 Nächten im Juni 2023
Antwort von Sammy Yip am 13. Juni 2023
Dear Sylvia,Many thanks for sharing your amazing review on the platform.We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Sammy YipDirector of Operations ALVA HOTEL BY ROYAL

8/10 – Gut

Kitty

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Accommodatie ligt in een rustige omgeving. Op loopafstand restaurants, shopping centre en openbaar vervoer. Het hotel heeft ook shuttle service naar metrostation en naar new town plaza in Shaton.
Aufenthalt von 7 Nächten im Mai 2024
Antwort von Derek But am 10. Mai 2024
Dear Kitty,Thank you for your rating and share on platform. We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Derek ButHotel ManagerALVA HOTEL BY ROYAL

8/10 – Gut

Shek lun

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Smell of fragrance in lobby and lift area needs a change. Does not provide room accessories - shaver
Aufenthalt von 6 Nächten im April 2024
Antwort von Derek But am 8. Mai 2024
Dear Shek lun,Thanks for your comments on your recent stay at ALVA HOTEL BY ROYAL. We are sorry with the disappointing experiences you had during your stay in Hong Kong. Please feel free to let me know if I can be of any assistance. Thank you again for choosing our hotel and we all look forward to the opportunity to redeem ourselves and provide you with a much more enjoyable experience.Best regardsDerek ButHotel ManagerALVA HOTEL BY ROYAL

10/10 – Hervorragend

Keith

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
ni l
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Derek But am 7. Mai 2024
Dear Keith,Thank you for your rating and share on platform. We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Derek ButHotel ManagerALVA HOTEL BY ROYAL

10/10 – Hervorragend

Enrique

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Highly recommended
Aufenthalt von 3 Nächten im April 2024
Antwort von Derek But am 2. Mai 2024
Dear Enrique,Many thanks for your excellent review! It is great to know that you had a wonderful stay and enjoyed all aspects of ALVA HOTEL BY ROYAL and. We hope to see you again soon, and please do not hesitate to let me know if I can be of any assistance with your future stays.Kind regardsDerek ButHotel Manager ALVA HOTEL BY ROYAL

10/10 – Hervorragend

Leesa Yin Fong

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice and clean.
Aufenthalt von 10 Nächten im April 2024
Antwort von Derek But am 2. Mai 2024
Dear Leesa Yin Fong,Thanks so much for your wonderful review! We are happy to hear that you had a fabulous stay with us. Please come visit us again, and we look forward to welcoming you soon.Warm regardsDerek ButHotel Manager ALVA HOTEL BY ROYAL

10/10 – Hervorragend

Cindy

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Lovely hotel. Clean and spacious room. Quiet area. I didn't get view of the river side , just view of mountain, roads and buildings, not a problem as we only in hotel room to sleep we were out every day. Love that you get kettle and fridge. All staff professional and friendly. I would stay here again.
Aufenthalt von 8 Nächten im April 2024
Antwort von Derek But am 26. Apr. 2024
Dear Cindy,Thank you for your rating and share on platform. We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Derek ButHotel ManagerALVA HOTEL BY ROYAL

6/10 – Okay

Ken

Verbesserungswürdig: Sauberkeit und Personal & Service
Is ok probably won’t stay here again. Their sister hotel royal park is better
Aufenthalt von 3 Nächten im April 2024
Antwort von Derek But am 22. Apr. 2024
Dear Ken,Thanks for your comments on your recent stay at ALVA HOTEL BY ROYAL. We are sorry with the disappointing experiences you had during your stay in Hong Kong. Please feel free to let me know if I can be of any assistance. Thank you again for choosing our hotel and we all look forward to the opportunity to redeem ourselves and provide you with a much more enjoyable experience.Best regardsDerek ButHotel ManagerALVA HOTEL BY ROYAL

10/10 – Hervorragend

PO YUK JOUIE

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It’s a great place to stay 👍
Aufenthalt von 2 Nächten im April 2024
Antwort von Derek But am 22. Apr. 2024
Dear PO YUK JOUIE,Thanks so much for your wonderful review! We are happy to hear that you had a fabulous stay with us. Please come visit us again, and we look forward to welcoming you soon.Warm regardsDerek ButHotel Manager ALVA HOTEL BY ROYAL

10/10 – Hervorragend

PO YUK JOUIE

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This hotel makes for a very luxurious experience, providing good quality and service.
Aufenthalt von 5 Nächten im April 2024
Antwort von Derek But am 18. Apr. 2024
Dear PO YUK JOUIE,Thanks so much for your wonderful review! We are happy to hear that you had a fabulous stay with us. Please come visit us again, and we look forward to welcoming you soon.Warm regardsDerek ButHotel Manager ALVA HOTEL BY ROYAL

2/10 – Ungenügend

Cecilia

Smelly bed like old ppl
Aufenthalt von 1 Nacht im April 2024
Antwort von Derek But am 16. Apr. 2024
Dear Cecilia,Thanks for your comments on your recent stay at ALVA HOTEL BY ROYAL. We are sorry with the disappointing experiences you had during your stay in Hong Kong. Please feel free to let me know if I can be of any assistance. Thank you again for choosing our hotel and we all look forward to the opportunity to redeem ourselves and provide you with a much more enjoyable experience.Best regardsDerek ButHotel ManagerALVA HOTEL BY ROYAL

10/10 – Hervorragend

NATTHAMON

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Hotel conditions is good. Service is also good. There is shuttle bus to MTR station (fix schedule) There is minimart (7-Eleven) at hotel
Aufenthalt von 1 Nacht im April 2024
Antwort von Derek But am 9. Apr. 2024
Dear NATTHAMON,Thank you for your rating and share on platform. We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Derek ButHotel ManagerALVA HOTEL BY ROYAL

8/10 – Gut

Becky

Aufenthalt von 1 Nacht im April 2024
Antwort von Derek But am 23. Apr. 2024
Dear Becky,Thank you for your rating and share on platform. We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Derek ButHotel ManagerALVA HOTEL BY ROYAL

10/10 – Hervorragend

Yun Choi

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
The washer for shower was broken, otherwise is perfect.
Aufenthalt von 22 Nächten im Februar 2024
Antwort von Derek But am 28. März 2024
Dear Yun Choi,Thank you for sharing your review. Kindly allow us to apologize for the inconvenience caused by the flaws of your accommodation experience. Our team has investigated the mentioned situation and has implemented solutions working with related departments. We look forward to having the honor of serving you again soon!Sincerely,Derek ButHotel ManagerALVA HOTEL BY ROYAL

8/10 – Gut

Pinchao

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
There is smoke smell in room
Aufenthalt von 4 Nächten im März 2024
Antwort von Derek But am 14. März 2024
Dear Pinchao,Thank you for posting a review of your stay at ALVA HOTEL BY ROYAL.Please accept my apologies on the smoke smell detected in your room that we had fallen short of your expectation. I have shared your feedback with the teams concerned for review for our improvement on the facilities.I do hope you will reconsider and stay with us again to give us the opportunity to deliver to you a much more pleasant experience.Yours sincerelyDerek ButHotel ManagerALVA HOTEL BY ROYAL

10/10 – Hervorragend

jay

Geschäftlich gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good stay nice
Antwort von Derek But am 11. März 2024
Dear Jay,Thanks so much for your wonderful review! We are happy to hear that you had a fabulous stay with us. Please come visit us again, and we look forward to welcoming you soon.Warm regardsDerek ButHotel Manager ALVA HOTEL BY ROYAL

8/10 – Gut

Tze

Gut: Sauberkeit und Personal & Service
Aufenthalt von 6 Nächten im Februar 2024
Antwort von Derek But am 29. Feb. 2024
Dear Tze,Thank you for your rating and share on platform. We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Derek ButHotel ManagerALVA HOTEL BY ROYAL

10/10 – Hervorragend

Sharaid

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
rooms big for hong kong. bus stop is right outside hotel.
Aufenthalt von 5 Nächten im Februar 2024
Antwort von Derek But am 27. Feb. 2024
Dear Sharaid,Thanks so much for your wonderful review! We are happy to hear that you had a fabulous stay with us. Please come visit us again, and we look forward to welcoming you soon.Warm regardsDerek ButHotel Manager ALVA HOTEL BY ROYAL

10/10 – Hervorragend

Paolo

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 5 Nächten im Februar 2024
Antwort von Derek But am 20. Feb. 2024
Dear Paolo,Thank you for your rating and share on platform. We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Derek ButHotel ManagerALVA HOTEL BY ROYAL

6/10 – Okay

Michael

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit
Room was filthy with previous guests hair all over the carpet and layer of dusts on all area. Hotel also uses scents on all floors, which is too overwhelming for us. Room’s air conditioner was weak as it never goes below 22C over a two weeks period, no matter what you set on thermostat. Body wash and shampoo are no name brand which is unusual for a 4-5 stars hotel, we ended up getting our own body wash after a few days as it causes itchy skin. Location is terrible with very limited public transportation around and far from MTR or major transportation hub. Other than their hotel’s own cafe and restaurants, there is only one store within a 10 minute walking radius. Staff are friendly and professional even with demanding hotel guests.
Aufenthalt von 14 Nächten im Januar 2024
Antwort von Derek But am 19. Feb. 2024
Dear Michael,Thank you for taking the time to write a review of your stay with us.We are deeply concerned that in some areas we had fallen short of your expectation. I have taken this opportunity to share your comment with the team so that we can look into this, as we continuously endeavour to provide excellent service and facilities for our guests.Thank you once again for sharing your experience, and we look forward to welcoming you back for another enjoyable stay.Yours sincerelyDerek ButHotel ManagerALVA HOTEL BY ROYAL

8/10 – Gut

LAI YI

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nothing
Aufenthalt von 4 Nächten im Februar 2024
Antwort von Derek But am 16. Feb. 2024
Dear Lai Yi,Thank you for your rating and share on platform. We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Derek ButHotel ManagerALVA HOTEL BY ROYAL

8/10 – Gut

Wai Kwan

Antwort von Derek But am 15. Feb. 2024
Dear Wai Kwan,Thank you for your rating and share on platform. We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Derek ButHotel ManagerALVA HOTEL BY ROYAL

10/10 – Hervorragend

LEUNG

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Derek But am 14. Feb. 2024
Dear Leung,Thank you for your rating and share on platform. We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Derek ButHotel ManagerALVA HOTEL BY ROYAL

10/10 – Hervorragend

wingso

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 6 Nächten im Februar 2024
Antwort von Derek But am 14. Feb. 2024
Dear Wingso,Thank you for your rating and share on platform. We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Derek ButHotel ManagerALVA HOTEL BY ROYAL

10/10 – Hervorragend

Raz

Aufenthalt von 4 Nächten im Juli 2023
Antwort von Derek But am 25. März 2024
Dear Raz,Many thanks for sharing your amazing review on the platform.We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Derek ButHotel ManagerALVA HOTEL BY ROYAL

10/10 – Hervorragend

Grace

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Derek But am 25. März 2024
Dear Grace,Thank you for your rating and share on platform. We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Derek ButHotel ManagerALVA HOTEL BY ROYAL

10/10 – Hervorragend

KWOK CHU

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Sammy Yip am 7. Feb. 2024
Dear KWOK CHU,Thank you for your rating and share on platform. We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Sammy YipDirector of Operations ALVA HOTEL BY ROYAL

10/10 – Hervorragend

jay

Geschäftlich gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
good and nice
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Sammy Yip am 5. Feb. 2024
Dear Jay,Many thanks for sharing your amazing review on the platform.We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Sammy YipDirector of Operations ALVA HOTEL BY ROYAL

10/10 – Hervorragend

KA HEI

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Sammy Yip am 5. Feb. 2024
Dear Ka Hei,Thank you for your rating and share on platform. We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Sammy YipDirector of Operations ALVA HOTEL BY ROYAL

10/10 – Hervorragend

Wai Kwan

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 14 Nächten im Januar 2024
Antwort von Sammy Yip am 1. Feb. 2024
Dear Wai Kwan,Thank you for your rating and share on platform. We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Sammy YipDirector of Operations ALVA HOTEL BY ROYAL

10/10 – Hervorragend

wingso

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Very good
Aufenthalt von 7 Nächten im Januar 2024
Antwort von Sammy Yip am 29. Jan. 2024
Dear Wingso,Many thanks for sharing your amazing review on the platform.We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Sammy YipDirector of Operations ALVA HOTEL BY ROYAL

2/10 – Ungenügend

Jessica

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Derek But am 25. März 2024
Dear Jessica,Thank you for sharing your review. Kindly allow us to apologize for the inconvenience caused by the flaws of your accommodation experience. Our team has investigated the mentioned situation and has implemented solutions working with related departments. We look forward to having the honor of serving you again soon!Sincerely,Derek ButHotel ManagerALVA HOTEL BY ROYAL

10/10 – Hervorragend

Waraporn

Aufenthalt von 3 Nächten im Januar 2024
Antwort von Sammy Yip am 24. Jan. 2024
Dear Waraporn,Thank you for your rating and share on platform. We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Sammy YipDirector of Operations ALVA HOTEL BY ROYAL

10/10 – Hervorragend

Verifizierter Reisender

Mit einer Gruppe gereist
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Great Experience - will be back
First time I've stayed at the hotel and can't find anything to fault it, though was disappointed that the pool was being serviced (could have done with email to let me know - given it's a 5* hotel). Had been looking forward to a roof top morning swim each day. Concierge service was very good trying to find us a larger taxi, helpful and friendly. Did not have time to eat in the restaurants. Nearest MTR (tube/local train), was 10mins walk away, there is a SevenEleven at the base of the hotel. Though it's in the New Territories, you have to get the Red taxis rather than Green ones (same price - cheap).
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Alva Hotel By Royal am 23. Jan. 2024
Dear Valuable Guest,Thanks for your comments on your recent stay at ALVA HOTEL BY ROYAL. Kindly allow us to apologize for the inconvenience caused by the suspension of the swimming pool. Thank you again for your valuable feedback and we hope to have the pleasure of welcoming you back again soon.Sincerely,Sammy YipDirector of Operations ALVA HOTEL BY ROYAL

8/10 – Gut

Leong

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 5 Nächten im Dezember 2023
Antwort von Sammy Yip am 15. Jan. 2024
Dear Leong,Thank you for your rating and share on platform. We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Sammy YipDirector of Operations ALVA HOTEL BY ROYAL

8/10 – Gut

KWOK CHU

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Sammy Yip am 11. Jan. 2024
Dear Kwok Chu,Thank you for your rating and share on platform. We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Sammy YipDirector of Operations ALVA HOTEL BY ROYAL

8/10 – Gut

Waicho

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
环保理念很好，但摆在水煲前的环保提示牌太小，不容易留意到，因本人昨晚入住时，楼下seven巳關舖,搞到成晚無水饮(今早發现指示牌時已太迟)
Aufenthalt von 1 Nacht im Januar 2024
Antwort von 叶家健上 营运总监 帝逸酒店 am 10. Jan. 2024
亲爱的宾客，感谢你的宝贵分享，很遗憾我们的服务并未达至您的期望，我们十分重视您的意见，并将传达至相关部门并进行改善，期待您的再次莅临。叶家健上 营运总监帝逸酒店

10/10 – Hervorragend

Emelda

Aufenthalt von 8 Nächten im Dezember 2023
Antwort von Sammy Yip am 29. Jan. 2024
Dear Emelda,Thank you for your rating and share on platform. We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Sammy YipDirector of Operations ALVA HOTEL BY ROYAL

8/10 – Gut

Wai Kang

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Sammy Yip am 11. Jan. 2024
Dear Wai Kang,Thank you for your rating and share on platform. We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Sammy YipDirector of Operations ALVA HOTEL BY ROYAL

10/10 – Hervorragend

Ming Fai

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Sammy Yip am 11. Jan. 2024
Dear Ming Fai,Thank you for your rating and share on platform. We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Sammy YipDirector of Operations ALVA HOTEL BY ROYAL

8/10 – Gut

Ka Yan

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Bathroom setting not good... shower head and shower function very hard to use
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Sammy Yip am 11. Jan. 2024
Dear Ka Yan,Thank you for sharing your review. Kindly allow us to apologize for the inconvenience caused by the flaws of your accommodation experience. Our team has investigated the mentioned situation and has implemented solutions working with related departments. We look forward to having the honor of serving you again soon!Sincerely,Sammy YipDirector of Operations ALVA HOTEL BY ROYAL

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Sammy Yip am 4. Jan. 2024
Dear Valuable Guest,Thank you for your rating and share on platform. We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Sammy YipDirector of Operations ALVA HOTEL BY ROYAL

10/10 – Hervorragend

Dale

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
All staff were truly amazing. Facilities were perfect.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Sammy Yip am 2. Jan. 2024
Dear Dale,Many thanks for sharing your amazing review on the platform.We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Sammy YipDirector of Operations ALVA HOTEL BY ROYAL

10/10 – Hervorragend

Lina

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Sammy Yip am 2. Jan. 2024
Dear Lina,Thank you for your rating and share on platform. We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Sammy YipDirector of Operations ALVA HOTEL BY ROYAL

10/10 – Hervorragend

Verifizierter Reisender

Aufenthalt von 12 Nächten im Dezember 2023
Antwort von Sammy Yip am 29. Dez. 2023
Dear Valuable Guest,Thank you for your rating and share on platform. We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Sammy YipDirector of Operations ALVA HOTEL BY ROYAL

10/10 – Hervorragend

KOWU

Geschäftlich gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
早餐的煎蛋不夠熟，我有兩天吃了半熟的蛋之後肚子不舒服
Aufenthalt von 5 Nächten im Dezember 2023
Antwort von Sammy Yip am 27. Dez. 2023
尊敬的Kowu，感謝您對帝逸酒店的評價。對於閣下因於酒店的用餐體驗之瑕疵所引起的不便，我們感到抱歉。酒店團隊在調查後會與相關部門解決問題並加強監察，我們希望能夠再次接待閣下！祝好葉家健帝逸酒店營運總監