- Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We stayed as family with 2 teenage boys in the Grand Residence for 5 nights which was spectacular, with views across the bay and rainforest. The staff were very friendly and helpful, and the cart ride down to the beach was fun. We had a great time, however were disappointed with the food - one night the fish was inedible. We were also let down by the constant power outages and delay in firing up the back up generator - we were left in the dark with no running water for hours on our first night. The remote controls for the TVs in the bedrooms had no batteries, and when fixed, didn't work. Also the DVD collection are copies of poor quality. These issues didn't spoil our stay but they are what we expect from a 5 star resort.