Geschätzt Gast Wir danken Ihnen für Ihr Feedback zu Ihrem kürzlichen Urlaubserlebnis bei uns. Da unser Hauptbestreben darin liegt, unseren Gästen immer wieder unvergessliche Urlaubserfahrungen zu bieten, sind Ihre Kommentare diesbezüglich ausschlaggebend. Wir sind Ihnen äußerst dankbar für Ihre Zeit und Ihre konstruktive Kritik. Our restaurant team will continue working to surprise you with delicious international and local dishes on your next visit. Herzliche Grüße, Raul Arranz General Manager Occidental Papagayo

Lieber Werner Wir danken Ihnen für Ihr Feedback zu Ihrem kürzlichen Urlaubserlebnis bei uns. Da unser Hauptbestreben darin liegt, unseren Gästen immer wieder unvergessliche Urlaubserfahrungen zu bieten, sind Ihre Kommentare diesbezüglich ausschlaggebend. Wir sind Ihnen äußerst dankbar für Ihre Zeit und Ihre konstruktive Kritik. Wir möchten Ihnen nochmals danken, für Ihren Urlaub unser Hotel gewählt zu haben und freuen uns sehr, die Gelegenheit zu bekommen, Sie bald erneut begrüßen zu dürfen. Viele Grüße Raúl Arranz General Manager Occidental Papagayo

Lieber Marcel Wir freuen uns jedes Mal zu lesen, dass unsere Gäste ein tolles Urlaubserlebnis mit nach Hause genommen haben und danken Ihnen für Ihre Zeit und Mühe, um Ihre persönliche Erfahrung in unserem Hotel Barceló Occidental Papagayo mit uns und den Lesern von Expedia zu teilen. Wir möchten Ihnen nochmals für Ihren herzlichen Bericht über Ihren Aufenthalt bei uns danken und freuen uns auf Ihren nächsten Besuch. Grüße Grüße Jean Marie Prudencio Geschäftsführer

Angesehen Tilito Wir möchten uns ganz herzlich bei Ihnen für Ihre Kommentare zu Ihrem Besuch bedanken. Sie helfen uns, zu verstehen, wie unsere Gäste Ihren Aufenthalt bei uns erleben. Unser Hauptwunsch besteht darin, maximale Zufriedenheit bei unseren Gästen zu erzielen und es freut uns zu hören, dass Sie Ihren Urlaub im Occidental Papagayo Hotel genossen haben. Wir sind stets bemüht, Premiumklasse-Standards zu bieten und sicher zu gehen, dass uns alle unsere Gäste mit wunderschönen Urlaubserinnerungen verlassen. Mit freundlichen Grüßen Jean Marie Prudencio Geschäftsführer

Dear Guest, thank you very much for your score. We appreciate knowing that we meet the expectations. We hope soon. Kind Regards, Mr Jean Marie P General Manager

Dear Anonymous, Thank you for your comments. I believe there exists a grave misunderstanding regarding the use of your credit card. As you know, Roberto, our Guest Service Manager, was helping you to source a dive company that spoke German so you could arrange diving excursions. The Diving Company needed a copy of the card to guarantee the reservation. His cell phone is for company use also. We have a reservations policy in place so that ALL of our guests have an opportunity to this dining experience. We endeavor to offer a varied selection to suit all tastes in our buffets and are always open to feedback while you are here in the hotel in order to give you the best service possible. We regret were not aware of your displeasure during your stay so we could have taken immediate measures to improve your experience with us. We thank you again for your comments and do hope we may have another opportunity in the future to give you the vacation experience that so many of our guests have come to enjoy-

Lieber Gast, Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen,

Dear JoaquínFirst and foremost we would like to thank you for the praising review you shared following your recent visit to our Occidental Papagayo hotel and are delighted to read that we were able to match your expectations. We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. Once more we thank you for sharing your experience with us and look forward to serving you again soon.Kind regards,Raúl ArranzGeneral Manager

Dear SumaliWe would like to express our appreciation for your review of your recent visit, as it helps us to understand how our guests enjoy their stay with us. It is always our aim to achieve maximum guest satisfaction and we are delighted to hear that you enjoyed your stay at Occidental Papagayo.We look forward to your next visit.Kind regards,Raúl ArranzGeneral Manager

Dear ShannonWe would like to express our appreciation for your review of your recent visit, as it helps us to understand how our guests enjoy their stay with us. It is always our aim to achieve maximum guest satisfaction and we are delighted to hear that you enjoyed your stay at Occidental Papagayo.We look forward to serving you again in the future.Kind regards,Raúl ArranzGeneral Manager

Dear Elton RWe would like to express our appreciation for your review of your recent visit, as it helps us to understand how our guests enjoy their stay with us. It is always our aim to achieve maximum guest satisfaction and we are delighted to hear that you enjoyed your stay at Occidental Papagayo.Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.Kind regards,Raúl ArranzGeneral Manager

Dear AzalieThank you for making our Occidental Papagayo your choice hotel on this occasion and for your very kind recommendation to the travel community of Expedia, this positive feedback keeps us motivated to encounter the compliance of our demanding quality standards.We are grateful for your compliments towards our staff, we are also grateful for your highlight on the efforts of our maids to keep our installations and accommodations spotless at all times.Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Kind regards,Raúl ArranzGeneral Manager

Dear Kay KhosrowAlthough we sincerely regret your disappointment with your stay in Occidental Papagayo, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guest's experience among us. We also regret that our food could not meet your expectations and reading that you were taken ill during your stay and lament not being informed immediately as we would have been able to assist you and call a doctor for a checkup. However we would like to reassure you on our hygienic procedures and point out that our hotel, like every other hotel of our company, undergoes regular internal and external controls on food safety and adheres to strict standards on food processing, manipulation and conservation.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Kind regards,Raúl ArranzGeneral Manager

Dear RosalinaWe would like to express our appreciation for the comment of your recent visit, as it helps us to understand how our guests enjoy their stay with us. It is always our aim to achieve maximum guest satisfaction and we are delighted to hear that you enjoyed your stay at Occidental Papagayo.Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.Kind regards,Raúl ArranzGeneral Manager

Dear EdainWe would like to express our appreciation for your review of your recent visit, as it helps us to understand how our guests enjoy their stay with us. It is always our aim to achieve maximum guest satisfaction and we are delighted to hear that you enjoyed your stay at Occidental Papagayo.We look forward to serving you again soon.Kind regards,Raúl ArranzGeneral Manager

Dear GuyWe would like to express our appreciation for your review of your recent visit, as it helps us to understand how our guests enjoy their stay with us. It is always our aim to achieve maximum guest satisfaction and we are delighted to hear that you enjoyed your stay at Occidental Papagayo.We look forward to serving you again in the future.Kind regards,Raúl ArranzGeneral Manager

Dear TamaraWe would like to express our sincerest gratitude for choosing Occidental Papagayo hotel this time, it is indeed a great source of satisfaction to read that you had a pleasant stay among us.We look forward to serving you again in the future.Kind regards,Raúl ArranzGeneral Manager

Dear Mary LynnThank you for the great feedback of your recent holiday experience at Occidental Papagayo; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel was able to meet all your needs during your stay.Once more we thank you for sharing your experience with us and look forward to serving you again soon.Kind regards,Raúl ArranzGeneral Manager

Dear Rita FayeFirstly we would like to thank you for the lovely review you shared following your recent visit to Occidental Papagayo hotel and are delighted to read that we were able to match your holiday expectations. We are proud to know that we fulfill our main objective by satisfying the needs of our guests and exceeding their expectations, offering them unique and unforgettable experiences, especially when it comes to special occasions. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.Kind regards,Raúl ArranzGeneral Manager

Dear SandraAlthough we sincerely regret your disappointment with your stay in Occidental Papagayo, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guest's experience among us. Once again we thank you for sharing this valuable feedback with us, please rest assured that the information you have provided will be used accordingly to enhance our future guests' experiences among us and we hope you will visit us again in the future.Kind regards,Raúl ArranzGeneral Manager

Dear IreneThank you for the great feedback of your recent holiday experience at Occidental Papagayo; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay.Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Kind regards,Raúl ArranzGeneral Manager

Dear StaceyFirstly we would like to thank you for choosing Occidental Papagayo hotel for your holidays in Costa Rica and for the review you shared on Expedia, all of your kind words about your stay with us are great to hear.We thank you very much for pointing out the location of the hotel.The views of the bay and Papagayo Peninsula are well worth it and for the comfort of all our guests, we do offer the service of the shuttle service for anyone who wants to avoid the stairs or does not wish to walk.Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated.We thank you for highlighting the cleanliness of our hotel; we strive to give total confidence in this area, being fully aware that this is basic for a comfortable holiday experience in any hotel. Housekeeping service is provided from 8 a.m. to 4:30 p.m. As part of the Premium service, Turn Down service is provided.Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.Kind regards,Raúl ArranzGeneral Manager

Dear AnnetteThank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics.Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.Kind regards,Raúl ArranzGeneral Manager

Dear RobinWe would like to express our appreciation for your review of your recent visit, as it helps us to understand how our guests enjoy their stay with us. It is always our aim to achieve maximum guest satisfaction and we are delighted to hear that you enjoyed your stay at Occidental Papagayo. We look forward to serving you again in the future.Kind regards,Raúl ArranzGeneral Manager

Dear DeniseOn behalf of Occidental Grand Papagayo team we deeply thank you for sharing your experience with us. It is our goal to provide all our guests with a memorable holiday with the option of evening entertainment and we try our best to combine lively attractions for the action seekers with a well-organized distribution in our hotel's facilities to ensure that our guests preferring to relax are able to do so.As you mentioned, we do offer the service of the shuttle service for anyone who wants to avoid the stairs or does not wish to walk. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Kind regards,Raúl ArranzGeneral Manager

Dear ChristineWe would like to express our appreciation for your review of your recent visit, as it helps us to understand how our guests enjoy their stay with us. It is always our aim to achieve maximum guest satisfaction and we are delighted to hear that you enjoyed your stay at Occidental Papagayo.We look forward to serving you again soon.Kind regards,Raúl ArranzGeneral Manager

Dear AbigailThank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics.We are so pleased to read you enjoyed the intimacy and friendliness of our “Adults Only” resort, we offer an intimate and friendly atmosphere.The evening entertainment is held in our Disco area and includes Live Music, Karaoke, Disco, Dancing Lessons, Audience Participation Games and Fun Auctions and Billiards etc. Once more we thank you for sharing your experience with us and look forward to serving you again soon.Kind regards,Raúl ArranzGeneral Manager

Dear RobertWe would like to express our appreciation for your review of your recent visit, as it helps us to understand how our guests enjoy their stay with us. It is always our aim to achieve maximum guest satisfaction and we are delighted to hear that you enjoyed your stay at Occidental Papagayo.We look forward to serving you again in the future.Kind regards,Raúl ArranzGeneral Manager

Dear NicolaThank you very much for share your comments about your recent stay at our Hotel Occidental Papagayo, we would like to thank you for the praising review you shared following your recent visit to our hotel and are delighted to read that we were able to match your expectations. We are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times. It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs.Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Kind regards,Raúl ArranzGeneral Manager

Dear PatrickThank you for the great feedback of your recent holiday experience at Occidental Papagayo; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay.We will share your comment regarding the minibar service with the responsible department, in order to be more efficient.Una vez más le damos las gracias por compartir su experiencia con nosotros y esperamos poder servirle de nuevo pronto.Saludos cordiales,Raúl ArranzGerente General

Dear LeslieWe would like to express our appreciation for your review of your recent visit, as it helps us to understand how our guests enjoy their stay with us. It is always our aim to achieve maximum guest satisfaction and we are delighted to hear that you enjoyed your stay at Occidental Papagayo.We look forward to serving you again soon.Kind regards,Raúl ArranzGeneral Manager

Dear JohnThank you for reviewing your recent stay in Occidental Papagayo. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed.Your enthusiasm for our staff is very much appreciated and will be a great source of motivation, we will certainly not fail to convey your very kind compliments to all of them.Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.Kind regards,Raúl ArranzGeneral Manager

Dear LuisThank you very much for the time you spent to share your personal impressions of your stay at Occidental Papagayo. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.Kind regards,Raúl ArranzGeneral Manager

Dear SherriAlthough we sincerely regret reading that your stay at our Occidental Papagayo fell short of your expectations, we are grateful for the time you spent to share this feedback of your overall holiday experience among us as we certainly believe that there is always room for improvement and your constructive feedback is very much appreciated.We will make sure to discuss your review internally so as to avoid giving this kind of impressions from our dedicated Staff.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Kind regards,Raúl ArranzGeneral Manager

Dear SusanThe vision of our clients is the key to complete guest-satisfaction, therefore we are very grateful for the time you spent reviewing us.We certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind regards,Raúl ArranzGeneral Manager

Dear DanielThe vision of our clients is the key to complete guest-satisfaction, therefore we are very grateful for the time you spent reviewing us.We certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind regards,Raúl ArranzGeneral Manager

Dear VincentWe would like to thank you for choosing our Occidental Papagayo hotel for your holidays in Costa Rica and for the review you shared on Expedia, all of your kind words about your stay with us are great to hear.Once more we thank you for sharing your experience with us and look forward to serving you again soon.Kind regards,Raúl ArranzGeneral Manager

Estimado RafaelNos gustaría expresar nuestro agradecimiento por la valoración que ha realizado sobre su reciente visita, puesto que nos ayudan a entender cómo nuestros huéspedes disfrutan de su estancia con nosotros. Es siempre nuestro objetivo alcanzar la máxima satisfacción de nuestros clientes y estamos encantados de escuchar que disfrutaron de su estancia en el hotel Occidental Papagayo.Esperamos poder servirle de nuevo pronto.Saludos cordiales,Raúl arranzGerente General

Dear ColbyWe first would like to thank you for choosing our Occidental Papagayo for your holidays in Costa Rica and for letting us know your concerns relating to your time in our hotel as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful.Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind regards,Raúl ArranzGeneral Manager

Dear DebAlthough we sincerely regret your disappointment with your stay in Occidental Papagayo, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guest's experience among us. Thank you for your insights regarding our buffets, although we lament reading that we were not able to meet your culinary wishes on this occasion, the involved departments have been informed about your comments and we are sure they will help us to improve. We work very hard, striving to surpass guest expectations and your review has stimulated us to continue endeavor to achieve your satisfaction if you decide to honor us with a new visit.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Kind regards,Raúl ArranzGeneral Manager

Dear ThomasFirstly we thank you for making Occidental Papagayo your choice hotel for your visit to Costa Rica, although we regret that we fell a little short of your expectations this time around.We thank you for pointing out the cleanliness of our installations, being fully aware that this is an aspect of primary importance for our guests to feel comfortable in our hotel.For a future occasion, please do not hesitate to contact the reception desk for anything you may need, the team will do its utmost to find an immediate solution for you. for a future occasion, please do not hesitate to contact the réception desk for anything you may need, the team will do its utmost to find an immediate solution for you. We will be sure to check the temperatures on the buffet.On the other hand we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Again we thank you for your review of our hotel and we look forward to serving you again in the future.Kind regards,Raúl ArranzGeneral Manager

Dear TheresaThank you very much for the time you spent to share your personal impressions of your stay at Occidental Papagayo. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. The kitchen staff takes the temperatures at the time of setting up the buffet and must also take them during service hours. Temperature control is always maintained, which is why I appreciate all the details you can provide me to be able to detect and improve the established protocols.We were most concerned to read your remarks on the service you expérienced whilst staying among us, mostly because your comments do not reflect the usual standard of service we strive to ensure for our guests, nevertheless please rest assured that your review will be shared with our head of departments for information and further revision. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind regards,Raúl ArranzGeneral Manager

Dear RubenWe would like to express our appreciation for your review of your recent visit, as it helps us to understand how our guests enjoy their stay with us. It is always our aim to achieve maximum guest satisfaction and we are delighted to hear that you enjoyed your stay at Occidental Papagayo.We look forward to serving you again in the future.Kind regards,Raúl ArranzGeneral Manager

Dear Morgan We would like to express our appreciation for your review of your recent visit, as it helps us to understand how our guests enjoy their stay with us. It is always our aim to achieve maximum guest satisfaction and we are delighted to hear that you enjoyed your stay at Occidental Papagayo.We look forward to serving you again in the future.Kind regards,Raúl ArranzGeneral Manager

Dear DaryllThank you very much for the time you spent to share your personal impressions of your stay at Occidental Papagayo. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. We want to thank you for the advice on the safety of the cobblestones pathways the and passed your comments to our technical service so that they can revise the situation in order improved.Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind regards,Raúl ArranzGeneral Manager

Dear YasminWe thank you for making our Occidental Papagayo your choice hotel for you visit to Costa Rica, although we regret that we fell a little short of your expectations this time around.We welcome all guests who book to stay with us regardless of their origin, skin tone, religion and age, and strongly believes that everybody has a right to a well-earned holiday. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.Kind regards,Raúl ArranzGeneral Manager

Dear BrendaWe thank you for choosing our Occidental Papagayo hotel for such a special occasion.We take a lot of pleasure in making each of our guest's visits "fantastic", especially when it comes to special occasions. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.Kind regards,Raúl ArranzGeneral Manager

Dear Tracy JeanineWe greatly appreciate the time you spent to review your recent experience in our hotel, we always strive to exceed gues't expectations and your comments will help our teams reaching that goal. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind regards,Raúl ArranzGeneral Manager

Dear GailThank you for the great feedback of your recent holiday experience at Occidental Papagayo; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel was able to meet all your needs during your stay.We look forward to serving you again soon.Kind regards,Raúl ArranzGeneral Manager

Estimé SimonEn premier lieu nous tenons à vous remercier pour avoir choisi notre hotel Occidental Papagayo pour votre visite à Costa Rica.Nous vous remercions pour avoir souligné la proprété de notre établissement car nous sommes conscients que c'est un aspect de toute première importance pour que nos clients puissent se sentir en tout confort au sein de nos hotels, Votre enthousiasme pour notre perosnnel est très apprécié et sera una grande source de motivation, nous ne manquerons donc pas de partager vos compliments avec l'ensemble de l'équipe. Nous faisons de notre mieux afin de garantir que nos clients puissent profiter d'expériences gastronomiques enrichissantes dans un cadre imcomparable et avec un excellent service. Nous continuerons de travailler afin de vous surprendre avec de délicieux plats locaux et internationaux lors de votre prochaine visite. Nous profitons également de cette occasion pour vous dire que nous avons procédé à l'achat de parasols supplémentaires pour le plus grand confort de nos invités.Merci encore une fois pour avoir choisi notre hotel et pour vos critiques constructives dont nous tiendrons compte.Avec nos meilleures salutations,Raul ArranzDirecteur Général