Dear Hannes, Thank you very much for your kind feedback.We are delighted to hear that you enjoyed our breakfast, which showcases a variety of hot and cold dishes, fresh produce, and live show cooking. Your commendation on the cleanliness of our rooms and the overall condition of our hotel is greatly appreciated. Our staff strives to maintain the highest standards to ensure that each guest has a memorable stay. It's rewarding to know that the amenities met your expectations, contributing to the comfort and satisfaction of your visit. While we understand that there is always room for improvement, we are sorry that the solutions provided during the stay were not satisfactory.We look forward to welcoming you back for another memorable experience.Best wishes,Dirección Barceló Costa Vasca

Dear Julia,We appreciate that you took the time to share your experience with us.We are sorry to hear that you felt the hotel could have been cleaner. We take cleanliness very seriously and have implemented strict health and safety protocols to ensure a safe and comfortable environment for our guests. We will address your concerns with our housekeeping team to ensure that our high standards are maintained. We apologize for any inconvenience this may have caused during your stay.Nonetheless, we are glad to hear that you found our team to be friendly during your stay. Our team is dedicated to providing excellent service to ensure a pleasant experience for our guests.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Dirección Barceló Costa Vasca

Dear Beata,We appreciate that you took the time to share your experience with us.We are delighted to hear that you enjoyed our comfortable beds and found our location convenient, being close to the beach and within easy reach of the old town. We appreciate your kind words about our beautiful rooms as well.However, we apologize for the inconvenience you faced regarding the bathroom door and the toilet brush. We understand your concerns and will address this issue with our housekeeping team to ensure better service in the future. We are sorry that the solutions provided during the stay were not satisfactory.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Dirección Barceló Costa Vasca

Lieber Martin, vielen Dank, dass Sie sich die Zeit genommen haben, unser Hotel zu bewerten! Mit Wohlgefallen haben wir gelesen, dass es Ihnen bei uns gut gefallen hat und dass Sie einen rundum schönen Aufenthalt hatten. Hoffentlich hatten Sie noch eine gute Heimreise und besuchen uns auch in der Zukunft wieder. Freundliche Grüße und alles Gute, Dirección Barceló Costa Vasca

Dear guest, Thank you for your visit to our Barceló Costa Vasca. We're most concerned about the negative impression you had during your stay regarding the application of the wide range of measures we called We care about you which we're implementing in all of our hotels. We're saddened to read that these are not much appreciated for you and we would like to clarify that these are totally implemented at our hotel as our priority is gurantee the security and confort of our guests. During your stay, our staff is at guest disposal to inform about any doubt or issue and assist them. We cannot allow guests to leave with a feeling of dissatisfaction so we hope all is not lost and that you will give us the opportunity to change your perception. Customer Experience | Barceló Hotel Group

Lieber Gast, Wir danken Ihnen für Ihr Feedback zu Ihrem kürzlichen Urlaubserlebnis bei uns. Da unser Hauptbestreben darin liegt, unseren Gästen immer wieder unvergessliche Urlaubserfahrungen zu bieten, sind Ihre Kommentare diesbezüglich ausschlaggebend. Wir sind Ihnen äußerst dankbar für Ihre Zeit und Ihre konstruktive Kritik. Wir freuen uns zu lesen, dass Ihnen das Zimmer, in dem wir Sie untergebracht haben, gefallen hat und es Ihnen jederzeit sauber und komfortable erschien. Es ist auch gut zu wissen, dass Sie die vielen kulinarischen Leckerbissen genossen haben, die unsere exzellenten Küchenchefs für Sie zubereitet haben, immer darauf bedacht, ein breit gefächertes Angebot typischer Köstlichkeiten zum Genuss aller Gaumen zuzubereiten, und wir freuen uns zu wissen, dass wir auch Ihren erobert haben. Wir möchten Ihnen nochmals danken, für Ihren Urlaub unser Hotel gewählt zu haben und freuen uns sehr, die Gelegenheit zu bekommen, Sie bald erneut begrüßen zu dürfen. Management Department Barceló Costa Vasca

Dear Guest, thank you very much for taking the time to share your oponion with us. We have adressed all your concerns to or head of departments to make sure these situations do not happen again. We are sorry that we took some time to find your reservation and we beg you pardon if you had the perception that our cleaning Service was not secure. Thank you again for your constructive critics, we hope to have the opportunity to welcome you very soon and regain your trust. Best Regards, Management Department, Hotel Barceló Costa Vasca

Lieber Gast, Zunächst möchten wir Ihnen für Ihren wunderbaren Bericht danken, den Sie nach Ihrem kürzlichen Aufenthalt in unserem Barceló-Hotel geteilt haben und wir freuen uns zu lesen, dass es uns gelungen ist, Ihren Urlaubserwartungen entsprochen zu haben. Wir schätzen Ihren Enthusiasmus für unser Team, da er eine wichtige Motivationsquelle darstellt, und wir werden Ihre netten Komplimente auf jeden Fall an alle Mitarbeiter weiterleiten. Zu guter Letzt erfüllt es uns mit Stolz, dass Sie den gastronomischen Einsatz unserer Küchenchefs genossen haben, zumal wir bestrebt sind, die vielen kulinarischen Wünsche unserer Gäste zu erfüllen und ihnen die leckersten regionalen und internationalen Gerichte zu servieren. Wir möchten Ihnen nochmals danken, für Ihren Urlaub unser Hotel gewählt zu haben und freuen uns sehr, die Gelegenheit zu bekommen, Sie bald erneut begrüßen zu dürfen. Herzliche Grüße, Management department Hotel Barcelo Costa Vasca

Dear Bernd, Thank you for writing us on Expedia so that we can know your experience in our hotel. We are sorry about the fact that you found the access to our swimming pool difficult and we will take note of your comments about it. If you come back to our hotel, please do not hesitate to contact us. Best regards, Direction. Barceló Costa Vasca.

Dear Darren, Thank you very much for your kind feedback.We are delighted to hear that you found our proximity to the beach convenient for your needs. It brings us immense joy to know that you were satisfied with the cleanliness of our rooms and the overall condition of our hotel. Our staff takes great pride in delivering excellent service, and your recognition of their efforts is truly appreciated.Although you rated the room amenities slightly lower, we are sorry that the solutions provided during the stay were not satisfactory. We are committed to ensuring that every aspect of our guests' experience meets their expectations.We look forward to welcoming you back for another memorable experience.Best wishes,Dirección Barceló Costa Vasca

Dear Moises,Thank you for your review.We regret to hear that the room size and the atmosphere in the lobby and restaurant due to conventions did not meet your expectations. Our hotel strives to provide a tranquil environment, and we are sorry that the solutions provided during the stay were not satisfactory. We assure you that our team is committed to ensuring the comfort and satisfaction of our guests.We are, however, pleased to note that aspects such as room cleanliness, service, and room amenities were regarded neutrally. Our dedicated staff works diligently to maintain our recently renovated facilities and provide the high standard of service associated with the Barceló brand.We hope to welcome you again in the future. Best regards,Dirección Barceló Costa Vasca

Dear Ellen,We appreciate that you took the time to share your experience with us.We regret to hear about your experience regarding the pool closure during your visit. Please accept our sincerest apologies for any inconvenience this may have caused. Our outdoor pool is indeed a highlighted feature during the summer season and we understand the disappointment when such amenities are not available. Rest assured, we strive to ensure all our facilities are in prime condition for our guests' enjoyment and sometimes maintenance is necessary to uphold these standards.On a positive note, we are delighted that you found the location of Barceló Costa Vasca convenient and were able to appreciate the cleanliness of our rooms, the overall condition of the hotel, the service provided by our staff, and the room amenities. Your acknowledgment of these aspects is greatly appreciated and serves as a testament to our dedication to providing a comfortable and enjoyable experience.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Dirección Barceló Costa Vasca

Dear Josip, Thank you very much for your kind feedback.It is gratifying to learn that you found our hotel to be clean and modern, and that our underground garage met your parking needs seamlessly. We're also thrilled that the breakfast at Barceló Costa Vasca was to your liking, providing a great start to your day.Our location, while a stroll away from the beach and the old town, is indeed connected to the city's heart by public transport right at our doorstep, as you've noted. We are glad our staff's proficiency in English and their helpfulness contributed positively to your experience.We look forward to welcoming you back for another memorable experience.Best wishes,Dirección Barceló Costa Vasca

Estimado huésped,Apreciamos enormemente el tiempo dedicado a opinar sobre su reciente experiencia en nuestro hotel, en Barceló siempre nos esforzamos en superar las expectativas de nuestros huéspedes. Su comentario ayudará a nuestro equipo a alcanzar ese objetivo.Lamentamos que su estancia coincidiera con un evento que generó ruido, y pedimos disculpas por las molestias que esto pudo haber causado. Nos esforzamos por asegurar que todos nuestros huéspedes disfruten de una experiencia tranquila y satisfactoria. Nos complace saber que la limpieza de la habitación, la condición del hotel, el servicio y las comodidades de la habitación fueron de su agrado. En el Barceló Costa Vasca, nos enorgullecemos de mantener altos estándares en todas estas áreas para garantizar la satisfacción de nuestros huéspedes.Gracias una vez más por elegirnos y por sus críticas constructivas, esperamos tener la oportunidad de servirle de nuevo en el futuro y poder tener la oportunidad de superar las expectativasAtentamenteDirección Barceló Costa Vasca

Dear Carlos, Thank you very much for your kind feedback.We are thrilled to hear that you had a good stay with us.We look forward to welcoming you back for another memorable experience.Best wishes,Dirección Barceló Costa Vasca

Dear Daichi,Thank you for your review.We regret to hear that the noise from the elevator hall affected your comfort during the stay. The tranquility of our guests is a priority for us, and we apologize if we fell short in this regard. Rest assured, we are dedicated to ensuring a peaceful environment for all our guests.We are pleased to note that you found the room cleanliness and hotel condition to your satisfaction, and that our services met your expectations. It is also gratifying to know that you appreciated the amenities provided in your room. At Barceló Costa Vasca, we strive to deliver an exceptional experience and we thank you for acknowledging these positive aspects.We hope to welcome you again in the future. Best regards,Dirección Barceló Costa Vasca

Cher Laurent,Nous apprécions énormément le temps que vous avez consacré à partager votre appréciation sur votre récent séjour au sein de notre hôtel Barceló Costa Vasca. Nous nous efforçons de dépasser les attentes de nos clients et vos commentaires nous aideront dans cette démarche.Nous regrettons sincèrement que la qualité de l'insonorisation de nos chambres n'ait pas été à la hauteur de vos attentes. Nous sommes désolés que les solutions apportées n'aient pas été satisfaisantes.Nous sommes toutefois ravis d'apprendre que la propreté de la chambre, la qualité du service et les commodités de la chambre ont été à la hauteur de vos attentes. Votre reconnaissance pour ces aspects positifs de votre séjour est très appréciée par toute notre équipe.Encore merci pour votre aimable appréciation sur notre hôtel, nous espérons vous avoir à nouveau bientôt parmi nous. CordialementDirección Barceló Costa Vasca

Apreciada Milagros,En primer lugar, nos gustaría agradecerle que escogiera nuestro hotel Barceló Costa Vasca para su visita a San Sebastián y por recomendarnos a la comunidad viajera, esto es, sin lugar a dudas, la mejor recompensa para todos nosotros.Nos alegra saber que la excelente ubicación del hotel contribuyó a que su experiencia fuera positiva y que la proximidad a medios de transporte como la estación de autobús fue conveniente para sus desplazamientos.Nos enorgullece que la limpieza y el estado del hotel hayan cumplido con sus expectativas, así como el servicio brindado por nuestro equipo. Es gratificante saber que las comodidades de su habitación fueron de su agrado y que disfrutó del confort y diseño que caracterizan nuestras instalaciones.Ha sido un placer para nosotros recibirla y esperamos poder servirle de nuevo en el futuro.Dirección Barceló Costa Vasca

Dear Joaquín,Thank you for your review.We're glad to hear that our location provided a convenient base for your exploration, even though we are a brief stroll from the downtown area. It is delightful to know that the cleanliness of our rooms, the condition of the hotel, the quality of service, and the room amenities met your expectations and contributed positively to your experience with us.We take great pride in maintaining our high standards and it is always encouraging to receive such positive feedback. Thank you for choosing Barceló Costa Vasca, and we hope your next visit will be as pleasant as the previous one.We hope to welcome you again in the future. Best regards,Dirección Barceló Costa Vasca

Cher José,Nous apprécions énormément le temps que vous avez consacré à partager votre appréciation sur votre récent séjour au sein de notre hôtel Barceló Costa Vasca. Nous nous efforçons de dépasser les attentes de nos clients et vos commentaires nous aideront dans cette démarche.Nous regrettons d'apprendre que les lits à roulettes ont été une source d'inconfort pour vous. Nous sommes désolés que les solutions fournies pendant votre séjour n'aient pas été satisfaisantes.Nous sommes ravis de constater que vous avez trouvé l'état de l'hôtel et les aménagements de la chambre à la hauteur de vos attentes, reflétant notre engagement envers le confort et la satisfaction de nos clients.Encore merci pour votre aimable appréciation sur notre hôtel, nous espérons vous avoir à nouveau bientôt parmi nous. CordialementDirección Barceló Costa Vasca

Dear Peter, Thank you very much for your kind feedback.We are thrilled to hear that our peaceful location near Mt Igueldo and the beach, along with the nearby cafes and restaurants, added value to your experience. Discovering that our commitment to cleanliness and room amenities met your expectations is equally rewarding, and we are proud that the condition of our hotel contributed positively to your visit. While the Old Town is a short journey away, we hope that the scenic promenade along La Concha beach provided a pleasant connection to the city's vibrant heart.We look forward to welcoming you back for another memorable experience.Best wishes,Dirección Barceló Costa Vasca

Apreciado Juan Carlos,Muchas gracias por tomarse un tiempo para valorar nuestro hotel. Su opinión es muy importante para nosotros y estamos encantados de saber que disfrutó de su estancia.Nos llena de orgullo saber que la limpieza de nuestras habitaciones cumplió con sus expectativas y que la comodidad de nuestras camas contribuyó a un descanso óptimo. Nos complace también que la tranquilidad de nuestras instalaciones haya favorecido una estancia placentera y que nuestro servicio haya alcanzado el nivel de excelencia que nos esforzamos por ofrecer. Cada detalle ha sido pensado para garantizar el confort y la satisfacción de nuestros huéspedes, por lo que sus amables palabras son una motivación para continuar mejorando día a día.Le enviamos un saludo muy cordial y le esperamos en su próxima visita.Atentamente,Dirección Barceló Costa Vasca

Apreciado Josep Maria,En primer lugar, nos gustaría darle las gracias por haber elegido nuestro hotel Barceló Costa Vasca y por informarnos de sus preocupaciones relativas al tiempo que pasó con nosotros, ya que ello nos da la oportunidad de observar las áreas que pueden tener un pequeño margen de mejora y por ello le estamos muy agradecidos.Lamentamos que la insonorización de nuestras habitaciones no haya cumplido con sus expectativas. Nos esforzamos por ofrecer un descanso óptimo y tomamos buena nota de su comentario para seguir mejorando.Nos alegra saber que la limpieza, la condición del hotel, el servicio y las comodidades de la habitación hayan sido de su agrado y alcanzado un alto nivel de satisfacción.Esperamos volver a hospedarle en otra ocasión. Cordialmente,Dirección Barceló Costa Vasca

Apreciada Cristina,En primer lugar, nos gustaría agradecerle que escogiera nuestro hotel Barceló Costa Vasca para su visita a San Sebastián y por recomendarnos a la comunidad viajera, esto es, sin lugar a dudas, la mejor recompensa para todos nosotros.Nos complace saber que la tranquilidad de la zona, la comodidad y limpieza de su habitación, así como la amabilidad de nuestro personal, han contribuido a que su estancia fuera agradable. La proximidad a las playas de Ondarreta y La Concha es, sin duda, uno de los aspectos más valorados por nuestros huéspedes y nos alegra que también haya sido un punto positivo para usted.En cuanto a las comodidades de la habitación, trabajamos continuamente para ofrecer el mejor servicio y nos encanta recibir comentarios que nos ayudan a mejorar. Agradecemos su valoración y nos complace que en general haya disfrutado de nuestras instalaciones y servicios.Esperamos volver a hospedarle en futuras ocasiones.Saludos cordiales,Dirección Barceló Costa Vasca