We chose this hotel after viewing the photos of the beautiful scenery and spa. Have to say, the room and bed were very comfortable, and the cave spa was nice. But, giving hotel 1 star rating because, We did not see a spa price, so we called the hotel directly before booking. The receptionist said the spa price is 30 euros per person. We thought the price a bit high to charge per day. But, we wanted the experience and booked the room. Upon checking in, and requesting a spa pass, the woman at the front desk, who seemed to be the manager or owner, now said that they have 2 spas with 2 separate prices. One for 30 euros and the other for 40 euros per person per day.
We explained that we had called ahead and were given incorrect information. She was not willing to acknowledge the mistake, was difficult to talk to with bad customer service.