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Bewertungen von Fairmont El San Juan Hotel

5 out of 5
Fairmont El San Juan Hotel
6063 Isla Verde Avenue, Carolina

Bewertungen

8,0

Sehr gut

651 von insgesamt 1274 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
262 von insgesamt 1274 Gästebewertungen haben eine Bewertung von 8 - Gut" "
162 von insgesamt 1274 Gästebewertungen haben eine Bewertung von 6 - Okay" "
94 von insgesamt 1274 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
105 von insgesamt 1274 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,6/10

Sauberkeit

8,4/10

Personal & Service

8,4/10

Ausstattung

8,4/10

Zustand der Unterkunft

8,4/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Marlon

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
THIS WAS OUR BEST fAIRMONT EXPERIANCE EVER
Aufenthalt von 5 Nächten im Mai 2024

10/10 – Hervorragend

Charles

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great lobby bars
Aufenthalt von 4 Nächten im Mai 2024

10/10 – Hervorragend

ludmila Nancy, Midland

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 5 Nächten im Mai 2024

10/10 – Hervorragend

Yenlis

Mit der Familie und kleinen Kindern gereist
Gut: Ausstattung
Excellent
Aufenthalt von 3 Nächten im Mai 2024

4/10 – Schlecht

Biky

Mit einer Gruppe gereist
Gut: Zustand der Unterkunft
Verbesserungswürdig: Sauberkeit, Personal & Service und Ausstattung
Pools and the beach is good the rest no, the service is bad, the first day give us terrible room no windows, and i requests different room because i paid a lot money, when i trying used the pool i can find chairs for my stuff or rest and is nothing including you need paid for everything
Aufenthalt von 3 Nächten im Mai 2024

10/10 – Hervorragend

Wilfredo

Gut: Sauberkeit
Aufenthalt von 3 Nächten im Mai 2024

10/10 – Hervorragend

Anamaria

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It’s such a beautiful property with a great vibe. Very well taken care of and so beautiful. Thank you for conserving the legacy.
Aufenthalt von 3 Nächten im Mai 2024

10/10 – Hervorragend

Zuher Sikander

Gut: Zustand der Unterkunft
Aufenthalt von 2 Nächten im Mai 2024

8/10 – Gut

Ashton L

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Very nice place but during our stay the power repeatedly kept going out, causing the elevators to be inoperable. We had to walk to the 8th floor multiple times.
Aufenthalt von 3 Nächten im Mai 2024

10/10 – Hervorragend

Felix

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
rebecca was exceptional outstanding service tended to all of our needs will definitely recommend and return
Aufenthalt von 3 Nächten im Mai 2024

10/10 – Hervorragend

Erubey, Norwalk

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great pool area and beach accessibility.
Aufenthalt von 3 Nächten im Mai 2024

10/10 – Hervorragend

Ivan Alejandro Badillo, joliet

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 7 Nächten im Mai 2024

8/10 – Gut

joe

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
The El San Juan is simply a staple of PR. Though elegant and large in its prime real estate, it’s beginning to look weathered. The power is constantly going off, AC leaks, but the El San Juan always has a special place in my heart. It’s old world charm and just history is amazing. I would definitely keep giving it opportunities to disappoint me…it’s a huge undertaking to keep such a large expensive property in perfect condition, so for that I give them a pass.
Aufenthalt von 3 Nächten im Mai 2024

10/10 – Hervorragend

David

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excelente playa de Isla Verde y el personal atento .
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Stephanie

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Todo muy hermoso
Aufenthalt von 3 Nächten im Mai 2024

10/10 – Hervorragend

Robert

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The property and staff were excellent. But Expedia needs to work on its communication with the property. We booked the room on Expedia over an hour before showing up at the property. The staff had no record of our booking so we had to wait over an hour in the lobby while they contacted Expedia to see if the booking was made.
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Maria

Gut: Zustand der Unterkunft
Aufenthalt von 2 Nächten im Mai 2024

8/10 – Gut

Marlene

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Older property but well kept. Nice staff. Very friendly and accommodating. My neighbors in the bungalow next door were loud at 2-5am and the walls are not completely soundproof. The room also had a wet smell to it which I have experienced before in poolside rooms. Great pools and beach. Nice breakfast buffet with a good selection.
Aufenthalt von 5 Nächten im Mai 2024

10/10 – Hervorragend

Marian

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Friendly and helpful
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Yvonne Ramos, Director of Guest Relations am 18. Mai 2024
Thank you for the great rating and comment of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 – Hervorragend

mecca

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I love how the clean your room everyday without asking them I love the pool & the beach the hotel is beautiful food is good yes it little expensive but it worth it if u going to Pr this will be the best hotel everyone pay just to come they have day pass for the pool & beach
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Yvonne Ramos, Director of Guest Relations am 18. Mai 2024
Wow! Thank you so much for the amazing review. Clean accommodations are something you can always expect at the Fairmont El San Juan. We will definitely pass along your praise. Looking forward to your return.

4/10 – Schlecht

Michael

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Our bathroom was extremely small, very uncomfortable. The rugs smelled moisty. The overall look of the hotel is old, beatiful but old , water was falling from the ceiling , the pos at the bar wouldnt accept apple pat and was outdated. Staff was great thow , and the spa is to die for.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Yvonne Ramos, Director of Guest Relations am 11. Mai 2024
It was a delight to welcome you to the Fairmont El San Juan, we appreciate your candid review. We're happy to know our amazing team and SPA were the highlights of your stay. Your feedback will be shared with the respective teams to ensure our high standards are being upheld. We hope to have the opportunity to welcome you back for an even better stay in the future.

10/10 – Hervorragend

Geneve

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The location has many different walkable restaurants and supermarkets. In addition, it is located across from an Enterprise car rental. The hotel is clean and the staff was extremely welcoming.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Yvonne Ramos, Director of Guest Relations am 11. Mai 2024
Thank you for taking the time to leave us a review. We are glad that you appreciated our team and enjoyed your accommodations. We look forward to welcoming you back soon!

10/10 – Hervorragend

Juan

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
great stay!
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Yvonne Ramos, Director of Guest Relations am 11. Mai 2024
Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 – Hervorragend

Leidy Laura

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice
Aufenthalt von 5 Nächten im April 2024
Antwort von Yvonne Ramos, Director of Guest Relations am 11. Mai 2024
Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 – Hervorragend

Marisa Elizabeth

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff was amazing and so accommodating. We were able to check in early and they made sure the stay was nothing less than wonderful
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Yvonne Ramos, Director of Guest Relations am 11. Mai 2024
Thank you for the great rating and feedback of our hotel and staff! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 – Hervorragend

Robert

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great hotel with a great lobby, bars and casino.
Aufenthalt von 4 Nächten im April 2024
Antwort von Yvonne Ramos, Director of Guest Relations am 11. Mai 2024
Thank you for the great rating and feedback of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 – Hervorragend

Darlene

Aufenthalt von 4 Nächten im April 2024

10/10 – Hervorragend

Weston Griffith

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
great time
Aufenthalt von 6 Nächten im April 2024
Antwort von Yvonne Ramos, Director of Guest Relations am 1. Mai 2024
Thank you for the great rating and comment regarding our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 – Gut

Antonella

Gut: Sauberkeit und Personal & Service
Aufenthalt von 4 Nächten im April 2024
Antwort von Yvonne Ramos, Director of Guest Relations am 1. Mai 2024
Thank you for the rating of our hotel! We are glad that you seemed to have enjoyed your stay and hope to see you again very soon.

6/10 – Okay

Caryn, Merrick

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
The hotel was very expensive and felt like although it underwent a renovation it wasn’t as nice as it had been in past. it has become increasingly expensive to dine and spend time at the property but the experience is less impressive. There are other places that cost less that are as nice. Not worth the $$$.
Aufenthalt von 4 Nächten im April 2024
Antwort von Yvonne Ramos, Director of Guest Relations am 29. Apr. 2024
We are saddened to read your review and want to extend our sincere apologies for the issues you encountered. Your feedback on where we fell short is gratefully received, as we are committed to improving our accommodations and service.

8/10 – Gut

Betty

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The villas are the best part of staying here, we upgraded and they accommodate our f needed. Thalia at desk is sweet and helpful. Frank set us up by poolside, and Alondria was very nice and helpful to keeping us fed and serving drinks , the vibe is so nice, will make my 3rd visit soon
Aufenthalt von 4 Nächten im April 2024
Antwort von Yvonne Ramos, Director of Guest Relations am 29. Apr. 2024
It was a delight to welcome you and we appreciate your review. We're happy to know our amazing team and amenities were the highlights of your stay. Looking forward to many more returns!

10/10 – Hervorragend

Jose A

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Amazing place very clean
Aufenthalt von 3 Nächten im April 2024
Antwort von Yvonne Ramos, Director of Guest Relations am 29. Apr. 2024
Cleanliness is a top priority to us, and your feedback will be shared with the respective teams to ensure our high standards are being upheld. We hope to have the opportunity to welcome you back for an even better stay in the future.

10/10 – Hervorragend

Ryan

Aufenthalt von 5 Nächten im April 2024
Antwort von Yvonne Ramos, Director of Guest Relations am 18. Mai 2024
Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

6/10 – Okay

james

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
some of the staff like Orlando by the beach and Darren the waiter by the beach were amazing and could not be more helpful and accommodating.
Aufenthalt von 4 Nächten im April 2024
Antwort von Yvonne Ramos, Director of Guest Relations am 25. Apr. 2024
Your comments regarding your experience with the staff at the Fairmont El San Juan Hotel are greatly appreciated. Thank you for taking the time to provide feedback. We will share your comments with our team. This feedback will serve as an inspiration to all of our staff as we strive to continuously improve the quality of our services. I would like to thank you again for sharing your experience with us.

6/10 – Okay

Heber

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im April 2024
Antwort von Yvonne Ramos, Director of Guest Relations am 25. Apr. 2024
We appreciate you rating our hotel! Your feedback regarding your stay at the Fairmont El San Juan Hotel would be greatly appreciated.

10/10 – Hervorragend

James

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This place was amazing
Aufenthalt von 7 Nächten im April 2024
Antwort von Yvonne Ramos, Director of Guest Relations am 23. Apr. 2024
Thank you for the great rating and comment of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 – Hervorragend

Sabrina

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This hotel is amazing definitely recommend this will always be my go to for the area. Great staff very knowledgeable and friendly.
Aufenthalt von 3 Nächten im April 2024
Antwort von Yvonne Ramos, Director of Guest Relations am 20. Apr. 2024
Thank you for the great rating and feedback of our hotel and staff! We are glad that you enjoyed your stay and hope to see you again very soon.

6/10 – Okay

Amanda

Aufenthalt von 6 Nächten im April 2024
Antwort von Yvonne Ramos, Director of Guest Relations am 11. Mai 2024
Thank you for the rating of our hotel! We are disheartened at the fact that it seems that you did not enjoy your stay, at your leisure please feel free to share details of what we could have done differently so as to ensure a memorable trip.

10/10 – Hervorragend

Annakay

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im April 2024
Antwort von Yvonne Ramos, Director of Guest Relations am 20. Apr. 2024
Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 – Gut

Eldrick

Gut: Sauberkeit und Zustand der Unterkunft
Great staff except for security was asked twice was I a resident there when I in fact was staying in the villas and didn’t see that interaction with anyone else except me and partner.
Aufenthalt von 3 Nächten im April 2024
Antwort von Yvonne Ramos, Director of Guest Relations am 17. Apr. 2024
We very much appreciate your feedback regarding your stay at the Fairmont El San Juan Hotel. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience.

10/10 – Hervorragend

shawn

Aufenthalt von 4 Nächten im April 2024
Antwort von Yvonne Ramos, Director of Guest Relations am 11. Mai 2024
Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 – Hervorragend

Sara

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Best hotel I’ve stayed at in Puerto Rico
Aufenthalt von 1 Nacht im April 2024
Antwort von Yvonne Ramos, Director of Guest Relations am 13. Apr. 2024
Thank you for the great rating and comment of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 – Hervorragend

gina

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very expensive
Aufenthalt von 2 Nächten im April 2024
Antwort von Yvonne Ramos, Director of Guest Relations am 13. Apr. 2024
Thank you for the rating of our hotel! We have shared with the appropriate team members so as to look into future improvements.

10/10 – Hervorragend

SHEENA

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very nice hotel
Aufenthalt von 3 Nächten im April 2024
Antwort von Yvonne Ramos, Director of Guest Relations am 13. Apr. 2024
Thank you for the great rating and comment of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 – Gut

Cherry Ann

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Our room had a view of the casino roof and some of the plaster on the wall had come off previously. The service was very nice. The power had cut out a few times when we first arrived. There were a couple of girls stuck in the elevator while the power was cutting out and their screams were disconcerting. I believe they were ok from the ordeal. We used the stairs after that. We were rarely on the property. We had a full itinerary, exploring the island. The valet team as well as the team working the towels and pool were all very attentive. Housekeeping was always on point.
Aufenthalt von 7 Nächten im März 2024
Antwort von Yvonne Ramos, Director of Guest Relations am 13. Apr. 2024
It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience.

10/10 – Hervorragend

Rachel

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We loved our stay. This property is beautiful and the buildings and greenery are beautiful. Our bungalow was perfectly situated to the pool, dining, and beach, and the room was updated and lovely. Housekeeping did a wonderful job, and all of the staff were extremely friendly and polite and went above and beyond. We would definitely return!
Aufenthalt von 3 Nächten im April 2024
Antwort von Yvonne Ramos, Director of Guest Relations am 13. Apr. 2024
It was a delight to welcome you to the Fairmont El San Juan, we appreciate your review. We're happy to know our amazing team and amenities were the highlights of your stay. Staff is a top priority to us, and your feedback will be shared with the respective teams to ensure our high standards are being upheld. We hope to have the opportunity to welcome you back for an even better stay in the future.

6/10 – Okay

James

Mit der Familie gereist
Room's were overpriced, food was overpriced and not that good. The mosquitos and cats were terrible. I can't honestly recommend the place to anyone I care about.
Aufenthalt von 3 Nächten im April 2024
Antwort von Yvonne Ramos, Director of Guest Relations am 4. Apr. 2024
Thank you for taking the time to tell us about your experience at the Fairmont El San Juan Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Fairmont, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the topics mentioned and prevent future occurrence.We appreciate your sharing your concerns

4/10 – Schlecht

Randy

Light would h go on out unexpectedly
Aufenthalt von 3 Nächten im März 2024
Antwort von Yvonne Ramos, Director of Guest Relations am 4. Apr. 2024
We apologize for the inconvenience this situation caused during your visit. The Power Company had several interruptions in the Isla Verde and surrounding areas. The property does have a generator that starts working once the power goes out and when the power returns the generator turns off automatically.We do hope this does not deter you from returning in the future.

10/10 – Hervorragend

Stephanie, West Miami

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Rooms was spacious and very nice. Loved the shampoos and soaps! I love Lelabo… had some minor inconveniences, but staff took care of it right away as well as customer service. I would more than gladly stay at this property again.
Aufenthalt von 1 Nacht im März 2024
Antwort von Yvonne Ramos, Director of Guest Relations am 13. Apr. 2024
We very much appreciate your comments regarding your recent stay. It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all our colleagues.Thank you again for sharing your experience and we look forward to warmly welcoming you again in the near future.

8/10 – Gut

frankie

Gut: Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Yvonne Ramos, Director of Guest Relations am 4. Apr. 2024
Thank you for rating your most recent stay with us. We look forward to seeing you again.