"I recently stayed at Jollie Hotel and had a very mixed experience.
Starting with the positives:
Some of the staff were genuinely beyond amazing — warm, attentive, and truly welcoming. The salon experience was excellent, with great service and professionalism, and the Italian restaurant stood out for its lovely customer service and overall pleasant atmosphere. These moments really showed the potential of the hotel.
Unfortunately, there were also some frustrating issues that took away from the stay. The internet did not work in the room at all, which was a major inconvenience, especially for anyone needing to work or stay connected.
While some staff were wonderful, middle management was extremely unhelpful when issues were raised. There also seemed to be a woman going around regularly asking guests how they were, but it felt very performative — when concerns were actually mentioned, there was no follow-up or genuine interest in resolving them.
One particularly uncomfortable moment was around the coffee machine. Everyone was freely taking coffee, but when I took one, the manager came and took it away from me, which felt unnecessary, embarrassing, and inconsistent.
Overall, the hotel has great people at the ground level and some strong service points, but inconsistent management, lack of accountability, and basic issues like unreliable Wi-Fi seriously impact the guest experience.
Overall a good (not great) stay and beautiful hotel"
