6 Bars/Lounges, Bar im Pool, Poolbar, Strandbar

Bewertungen von Bahia Principe Grand Jamaica - All Inclusive

4 out of 5
Bahia Principe Grand Jamaica - All Inclusive
Salt Coppers Villa, Runaway Bay, Saint Ann

Bewertungen

7,2

Gut

872 von insgesamt 2633 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
674 von insgesamt 2633 Gästebewertungen haben eine Bewertung von 8 - Gut" "
442 von insgesamt 2633 Gästebewertungen haben eine Bewertung von 6 - Okay" "
275 von insgesamt 2633 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
370 von insgesamt 2633 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

7,8/10

Sauberkeit

7,8/10

Personal & Service

7,4/10

Ausstattung

7,2/10

Zustand der Unterkunft

7,6/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Beat

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 6 Nächten im Januar 2024
Antwort von Melissa Burrell am 26. Jan. 2024
Hello Beat,Thank you for your ratings. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel. Warmest Regards,Online Reputation Coordinator.

4/10 – Schlecht

Verifizierter Reisender

Mit der Familie gereist
Gut: Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Komfort des Zimmers
Das „gemeine“ Personal ist sehr freundlich, bemüht und hilfsbereit.
Aufenthalt von 7 Nächten im Juli 2021
Antwort von Online Reputation am 15. Juli 2021
Dear Guest, Thank you for your comments. It is a pleasure to know that you enjoyed our services. We are always striving to give our guests the highest quality service so that they could stay absolutely content with their vacations at our hotel. Sending you our warmest regards,

6/10 – Okay

Valerie Gail

Mit dem Partner gereist
Check in was an absolute mess the lady purposely wrote the wrong room number on our package but after that the resort was ok.
Aufenthalt von 4 Nächten im Mai 2024

10/10 – Hervorragend

Khari, Yonkers

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great overall experience. Lots of things to do on the compound and around the area. The daily events are so much more with the bangs and musicians. Karaoke was so much fun. There are things to do for the adults Abe also for the little ones. A separate kiddie water park was a big plus. More than enough places to eat, food was good. The staff and hotel personnel’s are really friendly and nice. Rooms are big and spacious. Definitely would give an A.
Aufenthalt von 3 Nächten im Mai 2024

6/10 – Okay

feiona

Gut: Sauberkeit
Nothing
Aufenthalt von 4 Nächten im Mai 2024

2/10 – Ungenügend

Pamela

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I would never stay there again
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Melissa Burrell am 24. Mai 2024
Dear Ms. Pamela,Thank you for sharing your ratings.Please accept our sincerest apologies for any inconvenience that you may have faced while with us.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel. We hope you come again to enjoy our new and improve services.Kind Regards,Melissa BurrellGuest Relations Agent.

8/10 – Gut

Audrey Marie

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 9 Nächten im Mai 2024
Antwort von Melissa Burrell am 24. Mai 2024
Dear Audrey Marie,Thank you for your ratings. We are very much looking forward to welcoming you back for another enjoyable retreat to our sunny island.Kind Regards,Melissa BurrellGuest Relations Agent.

6/10 – Okay

Janakeesan

Noisy
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Melissa Burrell am 23. Mai 2024
Dear Janakeesan,Thank you for your feedback and rest assured that we will do our best to improve in that area.Once again, thank you for choosing us for your ultimate vacation.Kind Regards,Melissa BurrellGuest Relations Agent.

10/10 – Hervorragend

Nicole Maria

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good
Aufenthalt von 7 Nächten im Mai 2024
Antwort von Melissa Burrell am 21. Mai 2024
Dear Nicole Maria,Thank you for your feedback.Kind Regards,Melissa BurrellGuest Relations Agent.

10/10 – Hervorragend

Jorge, Vega Alta

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 6 Nächten im Mai 2024
Antwort von Melissa Burrell am 22. Mai 2024
Dear Jorge,Thank you for sharing your ratings with us.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel. Kind Regards,Melissa BurrellGuest Relations Agent.

4/10 – Schlecht

Kathleen

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The unprofessionalism of the workers was astounding. The flirting of staff with guest - minors included -is next level disappointing. Food, particularly at the restaurants where you had to make reservations, was absolutely disappointing. This hotel needs some good chefs. At every restaurant, the food is the same with a slightly different presentation - not even the alcohol was good. But my 18 year old son met some cool people. I will not return to this property. It’s not worth the money.
Aufenthalt von 6 Nächten im Mai 2024
Antwort von Melissa Burrell am 22. Mai 2024
Dear Ms. Kathleen,On behalf of our team, we thank you for sharing your vacation experience at our hotel.Hope you understand that based on your comments we wanted to state that Bahia Principe Hotels & Resorts takes any allegations as the one you stated in your review very seriously and our company does not tolerate any forms of inappropriate behavior. We are a family-owned company and have always strived to create a safe and welcoming environment for all our valued guests.Should a guest ever feel an employee or fellow guest has exhibited any unwanted behavior, we strongly encourage them to immediately come forward and ask to speak to an on-property manager who can address and document the situation accordingly.It is extremely important that we learn about these types of situations while a guest is still vacationing with us to correctly activate the protocols we have in place.Kind Regards,Melissa BurrellGuest Relations Agent

8/10 – Gut

Nargis

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
For the first time every thing was excellent
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Melissa Burrell am 21. Mai 2024
Dear Nargis,We are thrilled to know that everything was excellent.Warmest Regards,Melissa BurrellGuest Relations Agent.

4/10 – Schlecht

Kevin Ian

Mit der Familie und kleinen Kindern gereist, Mit dem Partner gereist, Mit der Familie gereist
Verbesserungswürdig: Personal & Service
Never again going to this hotel. Stay In Montego Bay Area
Aufenthalt von 6 Nächten im Mai 2024
Antwort von Melissa Burrell am 22. Mai 2024
Dear Kevin Ian,We appreciate you taking time to express your comments about your stay with us. We must apologies for not being able to exceed your expectations at this time during your vacation.We hope you will come again to enjoy our new services.Warmest Regards,Melissa BurrellGuest Relations Agent.

4/10 – Schlecht

tenielle

Gut: Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
I would never stay there again. I have been to Jamaica many many times and this was by far the worst hotel stay
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Melissa Burrell am 21. Mai 2024
Dear Tenielle,Thank you for your feedback.Our company philosophy focuses on our guest’s complete satisfaction. We sincerely regret we were not able to exceed your expectations as it is clear to us that this experience is not the usual representation that our guests have here.We have forwarded your comments to the General Management of the resort and rest assured we will be constantly striving to the excellence in our services.We hope to have the opportunity to change your perception in the future as we believe you will enjoy our new services.Kind Regards,Melissa BurrellGuest Relations Agent.

8/10 – Gut

Sherma

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We loved our short stay there. Food was okay and drink were jast basic. Everything other than Jamaican rum, you would have to pay. 7.5 out of ten. Id like to come back with our kids for a longer time
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Melissa Burrell am 17. Mai 2024
Dear Sherma,Thank you for sharing your feedback.It is a pleasure to read that you enjoyed your short stay.May I use this opportunity to thank you again for choosing Bahia Principe Hotels & Resorts to be your holiday destination in the Caribbean.Kind Regards,Melissa BurrellGuest Relations Agent.

10/10 – Hervorragend

Kishon, Montego Bay

Mit der Familie und kleinen Kindern gereist, Mit dem Partner gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Customer service was great
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Guest Relations Agent am 15. Mai 2024
Dear Guest,Thank you for your comment. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel.Warmest Regards,Kimberly Watson

10/10 – Hervorragend

Andrew

Gut: Personal & Service und Zustand der Unterkunft
The environment of feeling im in paradise
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Guest Relations Agent am 14. Mai 2024
Dear Guest,Thank you for your comments. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel.Warmest Regards,Kimberly Watson

6/10 – Okay

Simone

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The property and services were excellent except for the constant hounding of sales pitches from staff. We had to hide away from the lobby area to avoid being stopped by staff trying to sell us time share or other products.
Aufenthalt von 5 Nächten im April 2024
Antwort von Guest Relations Agent am 15. Mai 2024
Dear Guest,We would like to express how truly sorry we are that you encountered that situation at the Bahia Principe. Please rest assured that your feedback has been forwarded to the head of the relevant departments, so they can take the necessary corrective and preventive actions. We are always striving to give our guests the highest quality service so that they can stay absolutely content with their vacations at our hotel. Sending you our warmest regards,Kimberly Watson

2/10 – Ungenügend

Mubena

Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Room was robbed by the cleaning lady for $100
Aufenthalt von 6 Nächten im Mai 2024
Antwort von Guest Relations Agent am 15. Mai 2024
Dear Guest, We regret deeply the concerns noted in the review and would like to extend our sincerest apologies. Guest safety is our top priority. Any incident on our properties is handled according to a strict protocol, including referral to the proper Managers for investigation. We want to ensure that our guests have a relaxing and enjoyable time with us. Nevertheless, we would like to assure you that your concerns have been taken very seriously and corrective measures have been made where necessary. May I use this opportunity to thank you again for choosing Bahia Principe Jamaica Resort, to be your holiday destination in the Caribbean.Warmest Regards,Kimberly Watson

8/10 – Gut

Junior

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Guest Relations Agent am 13. Mai 2024
Dear Guest,Thank you for your rating. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel.Warmest Regards,Kimberly Watson

8/10 – Gut

Stefani Marie

Aufenthalt von 6 Nächten im Mai 2024
Antwort von Guest Relations Agent am 13. Mai 2024
Dear Guest,Thank you for your rating. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel.Warmest Regards,Kimberly Watson

4/10 – Schlecht

Maria

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
The roof in the room was leaking and also on the hall, under the bathroom sick and the jetted tab was not working properly, the towels are old and the room was smelly like sewer, I can’t even sleep with the smell.
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Guest Relations Agent am 15. Mai 2024
Dear Guest,We would like to express how truly sorry we are that you encountered that situation at the Bahia Principe. We are very clear that our customers are very important to us. The Management and staff extend our sincerest apologies for any inconvenience experienced as a result of the situation brought to our attention.Please rest assured that your feedback has been forwarded to the head of the relevant departments, so they can take the necessary corrective and preventive actions. We are always striving to give our guests the highest quality service so that they can stay absolutely content with their vacations at our hotel. Sending you our warmest regards,Kimberly Watson

8/10 – Gut

Garfield

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I like the convenience of everything
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Guest Relations Agent am 13. Mai 2024
Dear Guest,Thank you for your comment. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel.Warmest Regards,Kimberly Watson

10/10 – Hervorragend

Joel

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great!
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Guest Relations Agent am 10. Mai 2024
Dear Guest,Thank you for your comment. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel.Warmest Regards,Kimberly Watson

6/10 – Okay

Melecia

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Although I had a decent time, the property needs to be renovated. The bathrooms had mold due to no ventilation in it and even without opening the balcony doors mosquitoes were finding their way into the room. For such a big hotel there was limited elevators. Another thing is the restaurants should change their table cloths after each guest especially if its dirty or have holes in it. The pillows placed for guests to sit on where dingy, dirty, and stained as well. The pool area was enjoyable but the beach area had lots of seaweed and was very rocky, so not very enjoyable. The wifi connection was horrible throughout the whole facility except when in the lobby and the 2 telephones in the room were not working for my short stay there. The overall stay spent with family was decent despite these decrepencies.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Guest Relations Agent am 10. Mai 2024
Dear Guest,We would like to express how truly sorry we are that you encountered that situation at the Bahia Principe. We are very clear that our customers are very important to us. The Management and staff extend our sincerest apologies for any inconvenience experienced as a result of the situation brought to our attention.Please rest assured that your feedback has been forwarded to the head of the relevant departments, so they can take the necessary corrective and preventive actions. We are always striving to give our guests the highest quality service so that they can stay absolutely content with their vacations at our hotel. Sending you our warmest regards,Kimberly Watson

4/10 – Schlecht

Kimoy

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Room key did not work, majority of the time the key stopped working and I was locked out and waiting long for help to arrive. The door also stopped closing and I would come back to an open room. I felt unsafe as I slept at night. I was in the room and someone opened the door without knocking and ran away when my personal alarm went off. The bathroom was filthy. The shower head looked like pure mildew was on it. The room smelled so bad I couldn’t wait till my stay was over. The balcony drape was dirty, the room was dark, the phone receptor smelled so bad I nearly vomited afterwards, there was a stain on one of the throw pillows since I arrived and it was never cleaned, they kept remaking the bed with the same dirty throw pillow every day. The safe didn’t work. The food was the same at all the restaurants I went to. After the 3rd restaurant I gave up going to the others because everything you’re getting there is the same exact food served at the buffet. The restaurants were suppose to be specialty but there was nothing authentic. The food was mostly the same everyday at the buffet. The options offered were not well prepared and again had no authenticity. If you’re offering dishes from other cultures more care should go into making those dishes. The only thing nice about my stay was the view. This unit severely needs deep cleaning. Guest should not have to pay for an all inclusive vacation to live 2 weeks in less than comparable cleanliness they have in their own home.
Antwort von Guest Relations Agent am 10. Mai 2024
Dear Guest,We would like to express how truly sorry we are that you encountered that situation at the Bahia Principe. We are very clear that our customers are very important to us. The Management and staff extend our sincerest apologies for any inconvenience experienced as a result of the situation brought to our attention.Please rest assured that your feedback has been forwarded to the head of the relevant departments, so they can take the necessary corrective and preventive actions. We are always striving to give our guests the highest quality service so that they can stay absolutely content with their vacations at our hotel. Sending you our warmest regards,Kimberly Watson

10/10 – Hervorragend

Danielle

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
We had excellent service. We had a problem with our room and it was immediately taken care of. We seemed to always have the same bartender at the pool bar and he always made sure our family was hydrated as needed. All the servers in the buffet we wonderful to us and our kids. The only downside was the Knife. We had to wait also two hours for our food to come out and once it did it wasn’t good.
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Guest Relations Agent am 10. Mai 2024
Dear Guest,Thank you for your comments. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel. However, we will strive to improve in the areas you mentioned above.Warmest Regards,Kimberly Watson

10/10 – Hervorragend

Kenisha

Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
So far 3 stays in 3 years … need I say more . Staff so awesome and attentive … entertainment crew best I’ve seen yet on resorts… food exceptional ! I love that no matter your age you fit this resort . Love it
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Guest Relations Agent am 9. Mai 2024
Dear Guest,Thank you for your comments. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel.Warmest Regards,Kimberly Watson

6/10 – Okay

Rachel

Verbesserungswürdig: Personal & Service
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Guest Relations Agent am 10. Mai 2024
Dear Guest,On behalf of all the Management and Team members at the Bahia Principe Grand Jamaica, we appreciate you taking time to share your rating of your stay with us, and we will do our best to reinforce in our overall services.May I use this opportunity to thank you again for choosing Bahia Principe Grand Jamaica to be your holiday destination in the Caribbean.We hope you come again to enjoy our new services.Kind Regards,Kimberly Watson

10/10 – Hervorragend

Ivin

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great overall
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Guest Relations Agent am 9. Mai 2024
Dear Guest,Thank you for your comments. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel.Warmest Regards,Kimberly Watson

10/10 – Hervorragend

Austin

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The property is great and their staffs are very kind and respectful.
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Guest Relations Agent am 9. Mai 2024
Dear Guest,Thank you for your comments. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel.Warmest Regards,Kimberly Watson

10/10 – Hervorragend

Junior

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Guest Relations Agent am 9. Mai 2024
Dear Guest,Thank you for your ratings. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel.Warmest Regards,Kimberly Watson

6/10 – Okay

Rajene

Mit der Familie und kleinen Kindern gereist
Lighting was terrible, water issues, wrong beds in room and desk did not accommodate changes. Restaurants close at random times so hard to get the all inclusive food
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Melissa Burrell am 8. Mai 2024
Dear Rajene,Thank you for your feedback.Please accept our apologies for the noted concerns.For the points that you have mentioned, we have sent the information to the departments involved to apply the necessary actions that guarantee the quality of our services.We hope you give us another opportunity in the future to host you because we know you will enjoy our new and improve services.Kind Regards,Melissa Burrell

4/10 – Schlecht

Ava

Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
It’s not clean, floors are sticky and if you walk barefoot your feet will turn dark and dirty. No one cleans the bugs around the floors, you have very limited options to eat and drink if you stay at Grand Principe. Staff are forgetful and when you request something, it takes them forever to get it. Poor quality food. It’s not fresh. Beach is not good, one side is fully stony and the other side is so small and crowded. General experience is bad. Definitely don’t recommend
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Melissa Burrell am 8. Mai 2024
Dear Ava,Thank you for your feedback.We sincerely apologies for the noted concerns. All your observations have been forwarded to the Management of the resort as the guests’ satisfaction is our priority and rest assured, we will be constantly striving for excellence in our services.May I use this opportunity to thank you again for choosing Bahia Principe Hotels & Resorts to be your holiday destination in the Caribbean.Kind Regards,Melissa BurrellGuest Regards Agent.

8/10 – Gut

Ashley Ann

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
My family and I had a wonderful time here in April. The food was good and the pools were great. The beach was steps away and amazing. The resort was clean and felt safe as well. Staff and servers were all helpful and great. Omar lynch was very helpful with any questions or concerns that we had regarding our stay. He was very approachable and does an amazing job.
Aufenthalt von 7 Nächten im April 2024
Antwort von Melissa Burrell am 8. Mai 2024
Dear Ashley Ann,Thank you for your comments. It is a pleasure to know that you enjoyed the services offered by our excellent team here. We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel. Warmest Regards,Guest Relations Department.

10/10 – Hervorragend

Nathan

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I enjoyed my stay and recommend to others.
Aufenthalt von 6 Nächten im April 2024
Antwort von Melissa Burrell am 8. Mai 2024
Dear Nathan,Thank you for enjoying your stay and for your recommendation.Kind Regards,Melissa Burrell

6/10 – Okay

KATHERIN, Brooklyn

Mit der Familie gereist
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
A la carte restaurants were terrible. Waited 1 hr to get cold food in 3 restaurants. Orquídea was the only good restaurant, food was great. The room was very outdated and the pool was always packed. Staff were rude. Bad experience overall.
Aufenthalt von 5 Nächten im April 2024
Antwort von Guest Relations Agent am 3. Mai 2024
Dear Guest,On behalf of all the Management and Team members at the Bahia Principe Grand Jamaica, we appreciate you taking time to express your comments about your stay with us and we will do our best to reinforce in our overall services. We sincerely apologize for any disappointments faced during your time with us in paradise. Please rest assured that your feedback has been forwarded to the head of the relevant departments, so they can take the necessary corrective and preventive actions.May I use this opportunity to thank you again for choosing Bahia Principe Grand Jamaica to be your holiday destination in the Caribbean.We hope you come again to enjoy our new services.Kind Regards,Kimberly Watson

10/10 – Hervorragend

LeKeysha Taun Joyner

Mit der Familie gereist
Gut: Personal & Service und Zustand der Unterkunft
Property was great however I had to ask for washcloths and I had to ask if my bed would be made and I had to request garbage bags for the trash can but sadly I had to ask for my floor to be swept and mopped the same dirt was on the floor from the day before. Sad… beautiful hotel staff was nice food selections were great!!!
Aufenthalt von 3 Nächten im April 2024
Antwort von Guest Relations Agent am 3. Mai 2024
Dear Guest,On behalf of all the Management and Team members at the Bahia Principe Grand Jamaica, we appreciate you taking time to express your comments about your stay with us and we will do our best to reinforce in our overall services. We sincerely apologize for any disappointments faced during your time with us in paradise. Please rest assured that your feedback has been forwarded to the head of the relevant departments, so they can take the necessary corrective and preventive actions.May I use this opportunity to thank you again for choosing Bahia Principe Grand Jamaica to be your holiday destination in the Caribbean.We hope you come again to enjoy our new services.Kind Regards,Kimberly Watson

10/10 – Hervorragend

Kevin

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Excellent ocean view, great snorkeling, great food options
Aufenthalt von 7 Nächten im April 2024
Antwort von Guest Relations Agent am 3. Mai 2024
Dear Guest,Thank you for your comments. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel.Warmest Regards,Kimberly Watson

8/10 – Gut

Randall

Mit dem Partner gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Need maps. We had an air conditioner issue then were moved. Not having room service was terrible
Aufenthalt von 7 Nächten im April 2024
Antwort von Guest Relations Agent am 3. Mai 2024
Dear Guest,On behalf of all the Management and Team members at the Bahia Principe Grand Jamaica, we appreciate you taking time to express your comments about your stay with us and we will do our best to reinforce in our overall services. We sincerely apologize for any disappointments faced during your time with us in paradise. Please rest assured that your feedback has been forwarded to the head of the relevant departments, so they can take the necessary corrective and preventive actions.May I use this opportunity to thank you again for choosing Bahia Principe Grand Jamaica to be your holiday destination in the Caribbean.We hope you come again to enjoy our new services.Kind Regards,Kimberly Watson

10/10 – Hervorragend

Zacharie

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Variety of choice that we have for food and beverage.
Aufenthalt von 5 Nächten im April 2024

8/10 – Gut

Gareth

Gut: Ausstattung und Zustand der Unterkunft
Love it
Aufenthalt von 4 Nächten im April 2024
Antwort von Melissa Burrell am 8. Mai 2024
Dear Gareth,Thank you for your feedback. We are thrilled to know that you loved your stay with us.Once again, thank you for choosing us for your ultimate vacation.Kind Regards,Melissa Burrell

8/10 – Gut

Craig

Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Some of the staff members have too much attitude
Aufenthalt von 10 Nächten im April 2024
Antwort von Melissa Burrell am 30. Apr. 2024
Dear Craig,First of all I would like to thank you for your feedback regarding your recent stay at our hotel resort. It will certainly help us to keep focus on customer satisfaction and fulfillment of our hotel standards.Please rest assured that we will improve in the area that you brought to our attention.Once again, we thank you for selecting us for your ultimate vacation.Kind Regards,Melissa BurrellGuest Relations Agent

10/10 – Hervorragend

Marci

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We had an awesome stay at this hotel. The staff was very friendly and accommodating. The food was good.
Aufenthalt von 4 Nächten im April 2024
Antwort von Melissa Burrell am 30. Apr. 2024
Dear Marci,Thank you for your comments.We are thrilled to read that you had an awesome stay at the resort.We are very much looking forward to welcoming you back for another enjoyable retreat to our sunny island.Kind Regards,Melissa BurrellGuest Relations Agent

6/10 – Okay

Kayli

Mit der Familie und kleinen Kindern gereist
Gut: Ausstattung
It was a nice resort but we won’t go back. The rooms and bathrooms could be cleaner. The staff was really nice to you if you tipped them good if you didn’t they weren’t as friendly. They weren’t as organized as some of the other resorts I have been to. There wasn’t a lot of beach that you could hang out at and they shut all the bars and pools down at 6pm.
Aufenthalt von 7 Nächten im April 2024
Antwort von Guest Relations Agent am 29. Apr. 2024
Dear Guest,On behalf of all the Management and Team members at the Bahia Principe Grand Jamaica, we appreciate you taking time to express your comments about your stay with us and we will do our best to reinforce in our overall services. We sincerely apologize for any disappointments faced during your time with us in paradise. Please rest assured that your feedback has been forwarded to the head of the relevant departments, so they can take the necessary corrective and preventive actions.May I use this opportunity to thank you again for choosing Bahia Principe Grand Jamaica to be your holiday destination in the Caribbean.We hope you come again to enjoy our new services.Kind Regards,Kimberly Watson

10/10 – Hervorragend

Alda

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Clean and environmentally friendly
Aufenthalt von 4 Nächten im April 2024
Antwort von Melissa Burrell am 30. Apr. 2024
Dear Alda,We are delighted to know that you enjoyed you stay.Thank you once again for your choice and we are looking forward to your next visit in order to repeat this great experience. Warmest Regards,Melissa BurrellGuest Relations Agent

10/10 – Hervorragend

Omanice

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
I loved the property, however there were a few things that we noticed. When we entered our room, the room still have half opened bottles of soda from previous vacationers in the refrigerator. Also, the towels we had in the bathroom were stained and the dresser was missing the front panel and handle. We also experienced no blankets, ice buckets or the ceiling fan had so much dust on it. There were also not enogh wall plugs by the bed. My husband had to get up out of the bed everytime he phone rang while it was on the charger by the TV. There was no bath soap in our bathroom as well in which i had to call for. We arrived on a Wednesday at 6pm and there was limited options for dinner. I enjoyed the buffett was a bit taken back by an island resort requiring sleeves for men in the informal buffet area. My husband was unable to eat because he was turned away. I guess as a vacationer i shouldve paid more attention to dress attire but it seems like a odd request for a island that leads with relax environment. Out side of that, all of the reservation restaurants required pants, which again seemed odd for a island that almost ranging 90 degrees in April. We enjoyed the music from our balcony but was taken back that it went loudly until around 1am. Seems like that should be moved away from the rooms so guests who like to turn in early. Additionally, the elevator was broken and we had to use the staff one to get to our room. Overall nice cosmetically but need some work.
Aufenthalt von 2 Nächten im April 2024
Antwort von Melissa Burrell am 30. Apr. 2024
Dear Omanice,Thank you for your feedback.We sincerely apologies for the concerns at this time because it certainly does not reflect the commitment and the quality that we have exhibited for many years. All your observations have been forwarded to the Management of the resort as the guests’ satisfaction is our priority and rest assured, we will be constantly striving for excellence in our services.May I use this opportunity to thank you again for choosing Bahia Principe Hotels & Resorts to be your holiday destination in the Caribbean.Kind Regards,Melissa BurrellGuest Relations Agent.

10/10 – Hervorragend

Vicki

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everyone at this resort were so friendly except for the restaurant Dolce Vita. They were rude and unfriendly unless you were a privilege member. The food at Piscis, The Round Table and the main buffet were amazing. Everyone at the resort are always cleaning. Our room and balcony were absolutely stunning! I can't wait to go back!
Aufenthalt von 5 Nächten im April 2024
Antwort von Guest Relations Agent am 29. Apr. 2024
Dear Guest,Thank you for your comments. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel. However, we will strive to improve in the area you mentioned above.Warmest Regards,Kimberly Watson

6/10 – Okay

Rachel

Aufenthalt von 5 Nächten im April 2024
Antwort von Guest Relations Agent am 18. Mai 2024
Dear Guest,On behalf of all the Management and Team members at the Bahia Principe Grand Jamaica, we appreciate you taking time to share your rating of your stay with us, and we will do our best to reinforce in our overall services.May I use this opportunity to thank you again for choosing Bahia Principe Grand Jamaica to be your holiday destination in the Caribbean.We hope you come again to enjoy our new services.Kind Regards,Kimberly Watson

10/10 – Hervorragend

Aritee, Ozone park

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Hotel bahi was exquisite No complaints Perfect get away
Aufenthalt von 4 Nächten im April 2024
Antwort von Guest Relations Agent am 29. Apr. 2024
Dear Guest,Thank you for your comment. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel.Warmest Regards,Kimberly Watson