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Bewertungen von The Spa Hotel

4 out of 5
The Spa Hotel
Mount Ephraim, Royal Tunbridge Wells, England

Bewertungen

8,8

Hervorragend

429 von insgesamt 780 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
257 von insgesamt 780 Gästebewertungen haben eine Bewertung von 8 - Gut" "
63 von insgesamt 780 Gästebewertungen haben eine Bewertung von 6 - Okay" "
24 von insgesamt 780 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
7 von insgesamt 780 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,2/10

Sauberkeit

9,0/10

Personal & Service

8,8/10

Ausstattung

8,6/10

Zustand der Unterkunft

8,2/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Verifizierter Reisender

Aufenthalt von 3 Nächten im Januar 2019
Antwort von Manager am 25. Jan. 2019
Thank you for your fabulous rating!

10/10 – Hervorragend

Andreas, Köln, NRW

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Sehr schönes Hotel mit vielen Möglichkeiten.
Aufenthaltsort während einer Rundfahrt durch Teile von Südengland.
Aufenthalt von 5 Nächten im Juli 2018
Antwort von Manager am 25. Aug. 2018
Vielen Dank für Ihr Feedback. Wir hoffen, Sie bald wieder begrüßen zu dürfen

10/10 – Hervorragend

Lynnbritt

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Management am 20. Mai 2024
Thank you for rating us 5/5!

8/10 – Gut

Katie

Geschäftlich gereist
Tired hotel and needs so reinvestment, but lots of parking. Generally ok for the money.
Aufenthalt von 1 Nacht im April 2024
Antwort von Management am 9. Mai 2024
Thank you for your review. We are sorry you felt the hotel was tired, we continue to invest into the renovation of the bedrooms and public areas and hope you see an improvement in the future. Thank you for taking the time to review us.

8/10 – Gut

Thomas

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff on reception were very friendly and welcoming. The room was comfortable, but we were disappointed with the shower, which needs updating. The grounds are lovely, and it is a good location for a short drive into TW. Our biggest disappointment was with the breakfast. Some of the cooked items were overdone, and the food was slow to arrive and not hot by the time it reached us. We also felt that the breakfast staff could have been more attentive.
Aufenthalt von 2 Nächten im April 2024
Antwort von Management am 7. Mai 2024
Thank you for your review. We are pleased you enjoyed aspects of your stay with us. Please be assured that your comments about the shower, breakfast quality and service have been noted and shared with the management team, we do apologise. Thank you for taking the time to review us, we hope to welcome you again soon.

10/10 – Hervorragend

Andrew

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Excellent hotel and great gardens / facilities.
Aufenthalt von 2 Nächten im April 2024
Antwort von Management am 7. Mai 2024
Thank you for your wonderful review, we are so pleased you enjoyed your stay and we hope to welcome you again soon.

8/10 – Gut

Rob

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024
Antwort von Management am 29. Apr. 2024
Thank you for your 4/5 rating!

8/10 – Gut

Sally-Anne

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Hi - it was one of the warmest days this year and the room, having had the afternoon sun was warm. The aircon switch was high up and I had to climb on the furniture to switch it on. Then, the batteries in the remote were almost flat. The batteries in the tv remote were also almost flat. Both were not easy to get working.
Aufenthalt von 1 Nacht im April 2024
Antwort von Management am 18. Apr. 2024
Thank you for your review. Please rest assured your comments about the air con and tv remote have been passed onto our management team and we will ensure this is rectified. Thank you for taking the time to review us.

6/10 – Okay

Sharmina

Mit dem Partner gereist
Verbesserungswürdig: Personal & Service und Ausstattung
Didn’t live up to the expectation. Did not feel inviting and felt like the staff were not welcoming.
Aufenthalt von 2 Nächten im März 2024
Antwort von Management am 8. Apr. 2024
Thank you for your review. We are very sorry that we failed to meet your expectations on this occasion. As you can see from our other reviews, this is certainly not the usual feedback we receive or the standard we strive for, please rest assured your comments have been shared with the management team.

10/10 – Hervorragend

Johanna

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Management am 9. Apr. 2024
Thank you for your 5/5 rating!

10/10 – Hervorragend

Steve

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024
Antwort von Management am 8. Apr. 2024
Thank you for your 5/5 rating

10/10 – Hervorragend

Michael

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nicely kept spa hotel, with friendly helpful staff.
Aufenthalt von 1 Nacht im März 2024
Antwort von Management am 4. Apr. 2024
Thank you for your wonderful review, we are so pleased you enjoyed your stay and we hope to welcome you again soon.

8/10 – Gut

michael

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I Had a really lovely one night stay where i made good use of the facilities, pool area quite small and limited beds but ok, the food was good and reasonably priced. Couple of minor issues, would be nice to have a USB charger in the rooms,so easy to swap out a traditional socket for one with a USB, also the background music is dreadful,so dated and thats coming from a 64 year old,albeit a young 64 year old overall really good though and will return
Aufenthalt von 1 Nacht im März 2024
Antwort von Management am 4. Apr. 2024
Thank you for your wonderful review. We are so pleased you had an enjoyable stay with us on the whole. Please be assured your comments about USB plug and music in the lobby have been noted and shared with our management team. Thank you for taking the time to review us, we hope to welcome you again soon.

10/10 – Hervorragend

Stephen

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Spot on Cheers
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Management am 4. März 2024
Thank you for your 5/5 rating!

10/10 – Hervorragend

Nicholas M

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Booked at last minute and given upgrade which was appreciated.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Management am 5. März 2024
Thank you for your lovely review, we are so pleased you had such an enjoyable stay and we hope to welcome you again soon.

10/10 – Hervorragend

Grazyna

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Superb , highly recommend.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Management am 27. Feb. 2024
Thank you for your lovely feedback, we are so pleased you enjoyed your stay and we hope to welcome you again soon.

10/10 – Hervorragend

Anthony

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Lovely grounds and spa.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Management am 27. Feb. 2024
Thank you for your wonderful review. We are so pleased you had an enjoyable stay and we hope to welcome you again soon.

10/10 – Hervorragend

Beverley

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Our stay at this hotel was relaxing and we were impressed by the extremely efficient and friendly staff. Loved chilling in the spa and found the elegant lobby area perfect for a quiet read and a coffee. Would definitely visit again!
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Management am 22. Feb. 2024
Thank you for your wonderful review. We are delighted that you had such an enjoyable stay with us. We hope to welcome you again soon.

6/10 – Okay

Paul

Geschäftlich gereist
Verbesserungswürdig: Personal & Service
Average
It’s just ok. Nothing great. Service average and breakfast expensive And very average.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Management am 20. Feb. 2024
Thank you for your review, we are sorry that you found your experience with us average. Please be assured your comments have been noted and shared with our management team. Thank you for taking the time to give us feedback and we hope to welcome you again soon.

10/10 – Hervorragend

Thomas

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Management am 20. Feb. 2024
Thank you!

10/10 – Hervorragend

Louise

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Management am 20. Feb. 2024
Thank you for your 10/20 rating!

8/10 – Gut

Funso

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff were nice and very welcoming. Afternoon Tea was lovely and they had a nice gluten free option. Only minus - was the Venison pie on the evening menu. It was over priced for what it was @£25 and I waited over an hour for it to arrive. Other than that, the breakfast and the spa facilities were good and I had a relaxed, comfortable stay. Would recommend the hotel.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Management am 19. Feb. 2024
Thank you for your review. We are so pleased you had an enjoyable stay on the whole and liked your afternoon tea, breakfast and found staff friendly. We do however apologise that you were disappointed with your evening meal, please be assured your comments have been noted and shared with the management team. Thank you for taking the time to review us, we hope to welcome you again soon.

10/10 – Hervorragend

Emma

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Beautiful Hotel
What a gorgeous hotel, first class service from all members of staff. I was given a complimentary upgrade and the room was absolutely stunning, I felt so spoilt!
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Management am 13. Feb. 2024
Thank you for your wonderful review. We are so pleased you had such an enjoyable stay with us and liked your bedroom upgrade. Thank you for taking the time to review us, we hope to welcome you again soon.

10/10 – Hervorragend

Darren

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Lovely nights stay
We had an amazing nights stay for our golden wedding anniversary. A lovely quiet room, I think it may of been a suite. Comfy sofa and living area with a seperate bedroom. A lovely breakfast choice, we both opted for the cooked breakfasts Thank you for a lovely stay
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Management am 12. Feb. 2024
Thank you for your wonderful review. We are so pleased you had such an enjoyable say with us for your special anniversary. Thank you for taking the time to review us, we hope to welcome you again soon.

10/10 – Hervorragend

Helen

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Management am 8. Feb. 2024
Thank you for your 10/10 rating!

10/10 – Hervorragend

christine

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Beautiful room. Immaculate .Wonderful staff. Would definitely stay here again .
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Management am 8. Feb. 2024
Thank you for your wonderful review. We are so pleased you had such an enjoyable stay, we hope to welcome you again soon.

6/10 – Okay

Daniel

Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Just average
The hotel facilities have been ok. However, the room and breakfast was underwhelming.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Management am 5. Feb. 2024
Thank you for your review. We are sorry to read that you were disappointed with your room and breakfast. Please be assured your comments have been noted and shared with our management team. Thank you for taking the time to review us, we hope to welcome you again soon.

10/10 – Hervorragend

kevin, Stelling Minnis Canterbur

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
A very relaxing hotel with plenty of space to enjoy the ambience.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Management am 1. Feb. 2024
Thank you for your wonderful review, we are so delighted that you had such an enjoyable experience. Thank you for taking the time to review us, we hope to welcome you again soon.

8/10 – Gut

Matt

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Management am 25. Jan. 2024
Thank you for your 8/10 rating

10/10 – Hervorragend

Tim

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Management am 22. Jan. 2024
Thank you for your 10/10 rating!

10/10 – Hervorragend

Michael

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Lovely Spa
The Spa Hotel is a great hotel. Lovely staff and great facilities
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Management am 18. Jan. 2024
Thank you for your wonderful review, we are so pleased you had such an enjoyable stay and we hope to welcome you again soon.

10/10 – Hervorragend

Roy

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Management am 18. Jan. 2024
Thank you for your 10/10 rating!

10/10 – Hervorragend

Holly

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Relaxing stay in a beautiful room
We treated ourselves to one of the delux rooms with the bath in it. It was palatial. The room was very clean and stylishly decorated. All of the staff were helpful and friendly. Especially with the booking process. We’ll definitely be back.
Welcome drink.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Management am 9. Jan. 2024
Thank you for your wonderful review. We are so pleased you had such an enjoyable stay and liked one of our Feature Rooms. Thank you for taking the time to review us, we hope to welcome you again soon.

10/10 – Hervorragend

Zoe

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Fabulous little stay
We stayed here for a wedding that was down the road, it was lovely. The room and bathroom were bigger than expected, staff were super friendly and funny, breakfast options were healthy and varied, the grounds were beautiful and the added extra of having a spa to visit pre and post wedding was idillic. When I return to tunbridge I know where I shall be staying from now!
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Management am 9. Jan. 2024
Thank you for your lovely review. We are so pleased you had such an enjoyable stay and we hope to welcome you again soon.

8/10 – Gut

Garath

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great surroundings beautifully kept property. Rooms and bathrooms reasonable size and comfort.
Aufenthalt von 5 Nächten im Dezember 2023
Antwort von Management am 9. Jan. 2024
Thank you for your lovely review. We are so pleased you had such an enjoyable stay and we hope to welcome you again soon.

10/10 – Hervorragend

Louise

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Management am 8. Jan. 2024
Thank you for your 10/10 rating!

8/10 – Gut

Amrit Kaur

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
The Spa Hotel
Overall the reception staff were friendly and helpful. They could have been more organised on arrival and seemed preoccupied rather than providing the customary greeting to a new arrival. This was a little off putting at first. They were busy as it was New Year’s Eve and they had multiple bookings. The staff were attentive ahead of the booking and asked if I would like to book in their restaurant. The staff member did not seem keen for me to attend the gala which was taking place on the same night when I suggested it and failed to tell me that the restaurant would be empty and there would be a limited menu. The facilities are a little dated and the spa is small but the spa staff are friendly. The bartender seemed tired and brusque on the first night of my stay but again, they were busy. I was grateful to the reception staff who were attentive to some additional requests. If you are booking solely to use the spa, I believe there are better and bigger facilities but the area is picturesque and there are plenty of good local restaurants and a couple of good fine art galleries in the local vicinity.
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Management am 8. Jan. 2024
Thank you for your kind review. We are so pleased you had an enjoyable stay on the whole. Please be assured that your comments about your check in experience, service in the bar and facilities have been noted and shared with the management team. Thank you for taking the time to review us, we hope to welcome you again soon.

8/10 – Gut

Adrian

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Management am 4. Jan. 2024
Thank you for your 8/10 rating.

10/10 – Hervorragend

Wendy

Mit dem Partner gereist
Beautiful decor, lovely restaurant, great staff.Gorgeous rooms. The only negative is the lack of relaxing spaces to truly relax post treatment as lounge is a thouroughfare and pool small and busy due to children.
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Management am 4. Jan. 2024
Thank you for your lovely review, we are so pleased you had such an enjoyable visit and we hope to welcome you again soon.

10/10 – Hervorragend

perry

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Management am 18. Dez. 2023
Thank you for your 5/5 rating

10/10 – Hervorragend

Hedvig

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Management am 7. Dez. 2023
Thank you for your 10/10 rating!

8/10 – Gut

Eleanor

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Good for the price.
Great staff, nice hotel. There was a Christmas do there the night we stayed so a bit noisy but nothing worse than to be expected and they sounded like they had fun! Spa area a bit small but clean. Bar a bit dated and pricey but the staff are very good.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Management am 5. Dez. 2023
Thank you for your kind review. We are so pleased you had an enjoyable stay on the whole and found staff friendly however we do apologise if you were disturbed by a function, please be assured your comments have been passed to the management team. Thank you for taking the time to review us, we hope to welcome you again soon.

8/10 – Gut

Paul

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Dated but very pleasant grounds and building Room need a. Upgrade but old fashioned good stuff
Aufenthalt von 1 Nacht im November 2023
Antwort von Management am 28. Nov. 2023
Thank you for your review. We are pleased you enjoyed the grounds and liked your stay overall. Please be assured your comments about your room has been noted. Thank you for taking the time to review us, we hope to welcome you again soon.

10/10 – Hervorragend

Matt

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im November 2023
Antwort von Management am 20. Nov. 2023
Thank you for scoring us 10/10!

10/10 – Hervorragend

paul

Mit der Familie gereist
Gut: Personal & Service und Zustand der Unterkunft
The property is fantastic. Set in beautiful surroundings. Facilities and staff magnificent. The only downside was they charge for a cappuccino at breakfast. You can have a regular coffee but have to pay for a ‘speciality’ coffee. This lets it down really.
Aufenthalt von 1 Nacht im November 2023
Antwort von Management am 20. Nov. 2023
Thank you for your kind feedback. We are so pleased you had an enjoyable stay with us and found staff so helpful. Please be assured your comments about the premium Nespresso coffee has been noted and shared with the management team.

8/10 – Gut

Lydia

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very nice stay. Delicious breakfast.
Aufenthalt von 1 Nacht im November 2023
Antwort von Management am 20. Nov. 2023
Thank you for your kind feedback, we're delighted you had an enjoyable stay with us and we hope to welcome you again soon.

10/10 – Hervorragend

Stefan

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great staff, easy access to everything
Aufenthalt von 2 Nächten im November 2023
Antwort von Management am 14. Nov. 2023
Thank you for your kind review. We are delighted you had an enjoyable stay with us and we hope to welcome you again soon.

10/10 – Hervorragend

Sandor J.

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im November 2023
Antwort von Management am 13. Nov. 2023
Thank you for your 5/5 rating!

10/10 – Hervorragend

Nicholas M

Gut: Sauberkeit
Aufenthalt von 1 Nacht im November 2023
Antwort von Management am 13. Nov. 2023
Thank you for your 5/5 rating!

8/10 – Gut

Des

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Pleasant stay, breakfast only warm!
All was good, little details could be improved upon, Breakfast was good also but my pet hate is Luke warm food being served! Hot food direct from the kitchen ( no Buffet ) so great start, but to only find that the mushrooms were at best warm, sausage was warm with no colour to it, followed by cold tomato and dry black pudding (Luke warm) only thing that was hot was the fried eggs? No excuse would understand if on a buffet ( still not acceptable but seems to be the norm!) Staff where very attentive and should have been a much better experience!
Aufenthalt von 1 Nacht im November 2023
Antwort von Management am 9. Nov. 2023
Thank you for your kind review. We are pleased you had an enjoyable stay overall and found staff attentive. Please be assured your comments about your breakfast have been noted and shared with the management team. Thank you for taking the time to review us, we hope to welcome you again soon.