Hi Jeff, thank you for your response. We apologize for your experience at our restaurant. From mid June this year, we are having a new dinner menu for the restaurant, which is designed by Michelin 3 star chef. We warmly welcome you to come back again and try our new menu. We promise it would be completely new experience compare to now. Thanks

Glad to hear you had such a positive experience with our staff! We appreciate your feedback about the property and will certainly take it into consideration. Room 2 sounds like a winner! Looking forward to welcoming you back for another delicious breakfast soon.

Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your recent experience in our hotel . Please know that we take all feedback seriously and are actively addressing the issues you've mentioned with our team. We understand the importance of providing a comfortable and pleasant stay for all our guests, and we regret that we fell short in this instance. We sincerely apologize for any inconvenience caused during your visit. If there's anything specific you would like to discuss further or if there's anything we can do to make amends, please don't hesitate to reach out to us directly. Thank you again for bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and demonstrate the improvements we've made based on your feedback.

Dear Carmen,Thank you for taking the time to review us! Your kind words are really appreciated. We love making wonderful experiences for our guests and we can’t wait to have the opportunity to make you smile again! Thanks for choosing us!Regards,Rowena

Dear Tim,Thank you for your kind words. We are glad that you have enjoyed your stay with us! We will share this with the team to let them know to keep up the amazing work.Regards,RowenaLodge Manager

Dear Mark,It was such a pleasure having you and your wife here with us! We are glad that you enjoyed your stay and our service. Thank you for your kind words and really looking forward to have you back here again someday.

Hello!Thank you so much for taking the time to review us! I am glad that you both had a wonderful stay and it was such a pleasure having you both here. Looking forward to welcoming you back here again.

Hello Eliezer!We appreciate your review and are delighted to know you enjoyed our little hotel. We look forward to serving you again soon.

Hello Lubo!We are so grateful for your kind words and 5-star rating! Our team works hard to ensure every customer has a memorable experience. We look forward to welcome you back here again!

Hello Bridget!Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us. Your kind words mean a lot to our team and will pass it on to them!

Hello Meredith!Thank you for choosing to stay with us. We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear. We’d love to welcome you back soon, so don’t be a stranger. Thanks again!Regards,RowenaLodge Manager

Hello Marc!What a great photo to share! Thank you for the sharing the rating for our hotel and hope to serve you again soon one day!Regards,RowenaLodge Manager

Hello Saman!Receiving a perfect rating from valued guests like you is such a compliment. We are excited to serve you again!Regards,RowenaLodge Manager

Hello Christopher!Thank you for taking the time to rate our hotel! We're thrilled to hear that you enjoyed your stay with us and that we have met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!Regards,RowenaLodge Manager

Dear Cassie, Thank you for choosing Black Swan Hotel as your ideal place to stay during your holiday in Rotorua.We are delighted to hear you enjoyed your stay and look forward welcoming you back in the future.Yours sincerely,Vivek VadeveluGeneral Manager

Thank you such much for taking the time to review the Hotel Krystyna. We're thrilled you enjoyed your experience with us.

We're very happy you loved the Black Swan. You must return to see the new refurbishments in the near future. You'll love the Hotel even more! Thank you for taking the time to review.

Thank you Helen! We really appreciate you taking the time to review the hotel, and definitely look forward to seeing you both again.

Thank you Jaun, we really appreciate you taking the time to writing such a positive review.

Thanks for the great Review we are so glad you enjoyed your stay.

Hi Kim, Firstly thank you for staying with us at the Black Swan. We are so glad to hear you and your mother enjoyed your stay here. We will sure let Mala and the staff know about your lovely comments. Yes we do hope you will come back for a longer stay to enjoy the full experience of the Black Swan and lovely surroundings.

Hi There. Thanks for staying here with us at the Black Swan. We really appreciate your feedback We love your comment about the Decor it gives our guests that extra luxury feel we think. We will be sure pass on your regards to our staff. Thanks again. Black Swan Hotel

Hey there, Thanks for you kind review. Yes we totally agree with you there about our spa pools! We will be sure to let our chef and Mala know you enjoyed your experience. Hope to see you again soon.

Hi There, Thank.you for taking the time out of your day to post a review. We hope you enjoyed your stay here at the Black Swan Hope to see you again soon Warm Regards, Black Swan Hotel

Hi Brian, thank you very much for getting in touch! According to Expedia booking record, your booking was indeed made for our Garden Suite, which is a different room category from the Lake Front rooms. Our Garden Suite is a stand alone building with a large window out looking our manicured garden, accommodating 2-4 guests. Guests love the Garden Suite because of its added privacy. We would really appreciate it if you could raise your concerns during your stay as I'm sure we could find a solution while you were onsite, after all we would like every guest to have an enjoyable holiday. Thank you & warm regards from the team at Black Swan! Patrick

Dear Iris, Thank you for your review! We really hope you thoroughly enjoyed your stay with us. Thank you for choosing Black Swan Hotel Hopefully we will see you again in the near future. Kind Regards, Black Swan Hotel.

Dear Kate, Thank You for your kind review! Our staff will be very please with your feedback. Oh yes it has been very dry the last few months one of the hottest summers we have had in a long time. We are definitely seeing some more green now with the weather getting cooler. Thanks again for your review We hope to serve you again in the future. Warm regards Black Swan Hotel