Dear Sascha Thank you for your review :)All reviews are very important to us.We hope to see you again in the future,Best regards,

Salve Anastasia! Ti ringraziamo per il feedback positivo. Ti aspettiamo per il tuo prossimo soggiorno. Cari saluti!

Dear Yana,It would be great to understand from your point of view what we can do to improve the general quality while staying with us.Thank you for your review nonetheless,Best regards,

Salve Daniele, ti ringraziamo per la tua recensione super positiva. Saremo lieti di ospitarti nuovamente, ti aspettiamo! Cari saluti.

Dear Gerardo,Thank you so very much for your feedback, it is very important for us! Hope to see you again in the near future

Dear Sandra, I am very sorry that our service wasn't up to your standards, we try every day to introduce something new but we also accept that it is a journey of constant improvement. Your feedback is important for us to concentrate our efforts.Hope to see you again in the future

Thank you very much for your review. We take all reviews as an incentive to grow and improve our services. I hope you see us again in the future

Dear Pratul,Thank you for your positive feedback and also for the less positive. I'm happy to say that we have new signs already and some new flags are coming in to have outside to make it easier for everyone to see us.Hope to see you again in the future

Dear Kaly,Could ask for a better review!Thank you for your amazing feedbackHope to see you in the future

Dear Maria Cristina,Thank you so much for your comment. It is important for us so receive feedback from our guests as it help us grow. As in regards for the toilet, we have to have at least a certain % of disable rooms by law, and we know that it sometimes impacts after someone takes a shower, we are actually are investing for a special door allowing a water protection for everyone.Hope to see you again in the future

Dear Petri,First of all I'd like to appreciate your review, it allows us to concentrate our efforts on improving particular areas of our service. We continue to improve our services to make every stay feel special, I'm sorry that it wasn't the case this time but I hope you can give us a second chance to prove that we have made some positive changes.Regards

Dear Alana,First of all let me appreciate the time that took you to write this review. We take all our customers feedback in the most important way possible because in the end it is the best way to improve our services.As in regard to the difficulty of our position unfortunately the private street where you managed to enter, Expedia doesn't accept it so we had to use the closest street. This month we will be installing on the street several communications guiding everyone directly to our reception (we understand that sometimes it can be challenging, I apologize for your experience).We managed to finally clean what you reported, until this day, we are astonished with the marker that managed to write that, we had to use a very powerful chemical product to remove it.I can also tell you that our bar is open from 7.30 to 23 since yesterday to everyone.To sum it, we take all your feedback into consideration and we will do our very best to improve every single thing you mentioned.We do hope to see you again in the future,Sincerely,

Dear Sylvia,I'd say that's a perfect review, thank you so much for your amazing feedback.Hope to see you again in the future