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Bewertungen von The Swan at Streatley

4 out of 5
The Swan at Streatley
Streatley-On-Thames, Reading, England

Bewertungen

9,4

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160 von insgesamt 212 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
37 von insgesamt 212 Gästebewertungen haben eine Bewertung von 8 - Gut" "
7 von insgesamt 212 Gästebewertungen haben eine Bewertung von 6 - Okay" "
4 von insgesamt 212 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
4 von insgesamt 212 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,6/10

Sauberkeit

9,4/10

Personal & Service

9,2/10

Ausstattung

9,4/10

Zustand der Unterkunft

8,8/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Juliette

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024

8/10 – Gut

Emily

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Swan Team am 6. Apr. 2024
Dear Emily,Thank you kindly for your feedback. Best regards,Silvia

8/10 – Gut

Katie

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful spot which we enjoyed exploring. Hotel was lovely- we had a ground floor riverside room which we were so pleased with- however the corridoor absolutley stank- it smelt like vomit! Coppa club resturant was in a lovely location. We booked dinner out in the terrace and was sat on a table behind the service area. The area we booked to enjoy the amazing view was obstructed by the messy service area which was a bit disappointing
Aufenthalt von 1 Nacht im März 2024
Antwort von Silvia Macedo - Assistant Manager am 23. März 2024
Dear Katie,I apologise for the unpleasant experience you encountered. Please accept my sincere apologies for the foul odour in the corridor. The night before your arrival, a guest accidentally spilled milk on the carpet, and the product fermented, causing an unpleasant smell. We had to perform a deep carpet cleaning, and the issue has now been resolved.I hope this isolated incident has not left a negative impression and I hope to welcome you back soon. Your satisfaction is our highest priority and we strive to provide an exceptional experience during your stay.Best Regards,Silvia

8/10 – Gut

Toshiaki

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im Februar 2024
Antwort von Swan Team am 1. März 2024
Dear Mr Toshiaki,Thank you very much for your review! Hope to see you soon! Best regards, Swan Team!

4/10 – Schlecht

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Komfort des Zimmers
Lovely area - Shame about the noise
I stayed here for one night while away on business. After a long journey and day I looking forward to relaxing at the Hotel. I know The Swan well so knew it would be peaceful and safe being a solo female traveller. The room was clean but the noise in the room was awful, i believe this to be because of the fans outside. It felt and sounded like I was on an aeroplane, I didn’t sleep well at all, I tried to call reception but no answer. Very upsetting when the hotel isn’t cheap.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Silvia Macedo - Assistant Manager am 23. März 2024
Dear Guest,I am truly sorry for the troubles you experienced during your stay with us. Please accept my sincere apologies for any inconvenience or dissatisfaction you encountered. Your satisfaction is of utmost importance to us, and we strive to provide an exceptional experience for all our guests.If you would like to discuss the matter further, please feel free to reach out to me via email. I would be more than happy to listen to your concerns and address them appropriately. As a gesture of goodwill, I would be pleased to offer you a discount on your next visit with us.We value your patronage and hope to have the opportunity to provide you with a memorable and enjoyable stay in the future. Please do not hesitate to contact me directly.Best regards,Silvia

10/10 – Hervorragend

Jake

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Fantastic place and will stay again
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Silvia Macedo - Assistant Manager am 23. März 2024
Dear Jake,Thank you very much for this great feedback! Hope you see you soon!Best Regards,Silvia

10/10 – Hervorragend

Simon

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Silvia - Assistant Manager am 31. März 2024
Dear Simon,Thank you for your feedback!Hope to see you soon at The Swan!Best regards,Silvia

10/10 – Hervorragend

Marcus

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Silvia - Assistant Manager am 31. März 2024
Dear Marcus,Thank you for your feedback!Hope to see you soon at The Swan!Best regards,Silvia

2/10 – Ungenügend

Karl

Geschäftlich gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Room 49 has noisy fan all the time, Room 39 smells of weed Room 3 hear the end of the corridor bang every 5 mins. Staff in resturant having to keep chasing for drinks
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Silvia - Assistant Manager am 22. Feb. 2024
Dear Karl,I express my sincere regret for the unsatisfactory experience you had with our establishment.To rectify the unfavourable impression, we would like to extend a complimentary stay at our hotel, allowing you to fully experience the exceptional services and amenities we strive to provide.Kindly reach out to us at your convenience to arrange a suitable date for your visit.Thank you for your understanding.Sincerely,Silvia

10/10 – Hervorragend

Kellie, Bicester

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I thoroughly enjoyed my stay at The Swan.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Silvia Macedo - Assistant Manager am 23. März 2024
Dear Kellie,Thank you very much for this great feedback! Hope you see you soon!Best Regards,Silvia

8/10 – Gut

Linda

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Silvia - Assistant Manager am 31. März 2024
Dear Linda,Thank you for your feedback!Hope to see you soon at The Swan!Best regards,Silvia

10/10 – Hervorragend

Patricia, Ravenstone

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Lovely room with a small balcony overlooking the Thames . Clean warm and well equipped . Bath and walk in shower. Lots of cozy seating areas downstairs. Will stay again .
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Silvia Macedo - Assistant Manager am 23. März 2024
Dear Patricia,Thank you very much for your wonderful feedback!I hope to see you soon!Best Regards,Silvia

8/10 – Gut

Kat

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Beautiful hotel in a beautiful village
The hotel is so welcoming and cosy. It’s beautifully appointed with Loaf furniture and spa bathroom products. It’s retained a boutique feel despite being part of a small chain. The food is great and the atmosphere is relaxed yet professional with areas for working and where locals meet for catch ups. A major plus is it’s also dog friendly too . My only comment is as a solo female traveller I was put on the ground floor in an accessible room and I know many hotels have policies around this to ensure safety and due to the accessible room allocation I was not able to have a bath. That aside, looking out onto the banks of the river in the morning was lovely and when I return ( which I will) I will specify a request for a non -accessible room.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Silvia Macedo - Assistant Manager am 23. März 2024
Dear Guest,Thank you very much for your wonderful feedback!Since not all rooms are equipped with bathtubs, I kindly request that on your next visit, please mention your preference for a room with a bathtub. We will be delighted to accommodate your request and ensure that you are assigned a room with this amenity.We strive to meet the individual needs and preferences of our esteemed guests, and your satisfaction is our top priority. By informing us in advance of your desired room type, we can make the necessary arrangements to provide you with a comfortable and enjoyable stay.Best Regards,Silvia

10/10 – Hervorragend

Suzanne

Geschäftlich gereist
Aufenthalt von 1 Nacht im Januar 2024

8/10 – Gut

Jihan

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2024

10/10 – Hervorragend

P

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Friendly & Dog Friendly
Excellent, dog friendly hotel right on the river (or slightly in the river in our case!). Helpful, friendly staff. Nice, relaxed bar & restaurant areas. Close walk into town, and great hiking nearby (head up the steep path to the common)
Aufenthalt von 2 Nächten im Januar 2024

10/10 – Hervorragend

Valerie

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Dezember 2023

10/10 – Hervorragend

Carwyn

Mit Haustieren gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The people u hqve working there are the best I have ever encountered made the stay a pleasure and we will definitely be back ..only shame was the weather but as a Welshman i blame myself for bringing the rain with me .For that I apologise 😔
Aufenthalt von 3 Nächten im Dezember 2023

8/10 – Gut

Bruce

Gut: Sauberkeit und Komfort des Zimmers
Comfortable
Cute little village, hotel is right on the Thames which is cool. The hotel is pretty much like the description and photos just without the gloss. Overall it was a comfortable stay. One point is it has a very well set up & equipment gym, not the biggest free space but ideal for a hotel. The only thing is it’s also a commercial gym and when they hold a group class they nominate the space and to hell with the hotel guests.
Aufenthalt von 2 Nächten im Dezember 2023

10/10 – Hervorragend

James

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Superb night away in boutique style hotel
We stayed here after a celebratory dinner at a nearby restaurant. Great outlook into the river, warm and cosy environment in the public areas but spacious at the same time. Bedroom well equipped and a surprising large bathroom with nice products in eco bottles including superhero and shampoo in the really nice shower. Tea and coffee facilities were as expected - could have done with herbal tea but we managed to get some from bar downstairs.
Aufenthalt von 1 Nacht im Dezember 2023

10/10 – Hervorragend

Frances

Mit dem Partner gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We had a lovely overnight stay for a birthday. The staff were so welcoming and very helpful. Views from the dining terrace are magnificent! We will be back again in the summer when we will bw able to enjoy them for longer.
Aufenthalt von 1 Nacht im November 2023

10/10 – Hervorragend

Miriam

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
It's never boring in Goring
Gorgeous hotel, amazing staff, super clean and beautiful surroundings.
Aufenthalt von 1 Nacht im November 2023

10/10 – Hervorragend

Keith

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Very smart hotel with gym and country-club style restaurant that overlooks the river. Very attentive and professional staff. Lovely food.
Aufenthalt von 1 Nacht im November 2023

10/10 – Hervorragend

Danny

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Wonderful Hotel and Facilities
Aufenthalt von 1 Nacht im November 2023

10/10 – Hervorragend

Dania

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Oktober 2023

10/10 – Hervorragend

Michael

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Short Stay at Streatley
We wanted to get away for a night and we have stayed at Streatley before. As before, it did not disappoint. The location is secluded and lovely, very picturesque, and the hotel itself is really well furnished and clean.
Aufenthalt von 1 Nacht im Oktober 2023

10/10 – Hervorragend

Sarah

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Stay here often , fab property
Aufenthalt von 1 Nacht im Oktober 2023

10/10 – Hervorragend

Yamiko

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im September 2023

10/10 – Hervorragend

Sarah

Aufenthalt von 1 Nacht im September 2023

10/10 – Hervorragend

Paul

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
One night stay for business purposes, very comfortable, clean, and a great breakfast. Surrounding area looked very nice and would certainly consider a return for a personal trip. Recommended
Aufenthalt von 1 Nacht im August 2023

10/10 – Hervorragend

Michael

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Weekend stay
Beautiful by the river, facilities are good, food and service excellent. Only criticism would be pillows very soft, and mattress would prefer firmer, otherwise excellent!
Aufenthalt von 2 Nächten im September 2023

10/10 – Hervorragend

Cliff

Aufenthalt von 1 Nacht im September 2023

10/10 – Hervorragend

Nicola

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im August 2023

10/10 – Hervorragend

Natalie

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im August 2023

8/10 – Gut

fran

Aufenthalt von 2 Nächten im August 2023

2/10 – Ungenügend

Alex

Mit der Familie gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
I do not have a good opinion. We were given a small room right next to the dining hall and kitchen. The room was safocatingly hot, andcthe small fan had no chance to help. Had to keep the ei dow closed with the drapes on because of the light and the noise from the dining room. When we told tbat to the manager next morning she just srugged the shoulders. Apparently there were a number of other rooms, bu they gave us the worst one.
Aufenthalt von 1 Nacht im August 2023

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im August 2023

10/10 – Hervorragend

Stephen

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im August 2023

8/10 – Gut

Rachel

Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Lovely quiet location
We stayed in the river front suite which is lovely and spacious. We were supplied with a Dyson fan but it was still a very warm room. The balcony is a nice place to have drinks, the cushions on the chairs are very dirty. Hotel is lovely nice peaceful location, service in coppa club was really slow, sometimes are drinks didn’t arrive at all.
Aufenthalt von 2 Nächten im August 2023

6/10 – Okay

Emma

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit
Aufenthalt von 1 Nacht im August 2023

8/10 – Gut

Steve

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I stayed in room 34 for one night The balcony overlooked the rear of the hotel The bed was large and comfortable The room was large too The shower room was modern and the hot water was great in the morning although I couldn’t get any hot water for a shower in the evening I had a sandwich and a pint from the bar which I ate outside overlooking the river Also for breakfast I had a delicious pastry From the Coppa club I had a plant based burger which was top notch Check in was quick and easy and staff very helpful In fact all the hotel staff were great
Aufenthalt von 1 Nacht im Juli 2023

10/10 – Hervorragend

Keith

Aufenthalt von 1 Nacht im Juli 2023

4/10 – Schlecht

Deepa

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft

10/10 – Hervorragend

Julie

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great hotel in a beautiful location
Aufenthalt von 2 Nächten im Juli 2023

10/10 – Hervorragend

Jacky

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Even though weather was awful we had a lovely two night stay at The Swan, Streatley.
Aufenthalt von 2 Nächten im Juli 2023

6/10 – Okay

Tim

Aufenthalt von 1 Nacht im Juli 2023

10/10 – Hervorragend

Patricia, Ravenstone

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Juli 2023

10/10 – Hervorragend

Pam

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Juni 2023

10/10 – Hervorragend

Justine

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Juli 2023

10/10 – Hervorragend

Nicholas W

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Came back to Coppa Club and would come back again.
Overall enjoyable 2 nights stay. The staff in the Coppa Club bar and restaurant areas were friendly, welcoming and engaging overall. There was a general can do approach across the F&B group. Of particular mention are Joe, Will & Jack in the bar/serving area who made us feel very welcome. We ate dinner on Nights 1 & 2 and took breakfast too. We ate burgers from the BBQ on the lawn on Saturday. We also hired a boat from Pure Boating which was fun. We paid for an upgrade to a River room on Night 1 and then transferred back to our room on Night 2. Would advise a review of room ventilation as was a very warm night in Room 30, even with the windows open. The fan helped very little, and due to the wedding there was outside chatter until post midnight. We eventually managed to go back to get some sleep. Overall an enjoyable stay, thank you.
Aufenthalt von 2 Nächten im Juni 2023