Liebe Elke,Vielen Dank, dass Sie sich die Zeit genommen haben, uns ein wertvolles Feedback zu Ihrem Aufenthalt bei uns zu gebenWir freuen uns zu hören, dass Sie insgesamt mit Ihrem Aufenthalt zufrieden waren, bedauern jedoch, dass wir Ihre Erwartungen nicht vollständig erfüllt haben. Wir wissen es zu schätzen, dass Sie uns auf Ihr Feedback aufmerksam gemacht haben, das nun zur Überprüfung an das Managementteam weitergeleitet wurde. Wir nehmen Feedback ernst und werden die notwendigen Maßnahmen ergreifen, damit wir in Zukunft ein besseres Erlebnis bieten können.Nochmals vielen Dank für Ihren Aufenthalt bei uns und wir hoffen, Sie in naher Zukunft wieder begrüßen zu dürfen.Mit freundlichen Grüßen

Dear Nikki, Thank you for taking to time to share your experience at the Crowne Plaza Reading. I am thrilled to hear that you have enjoyed your stay with us. We really appreciate your kind feedback and high rating, it truly means a lot to us that our guest share their positive experience especially during this challenging time. Again, thank you for staying with us and we hope to welcome you back in the near future. Kind Regards

Dear Guest , Thank you for your time to write this review , we are looking forward to welcome you again soon in our hotel Regards

Dear guest , Thank you for your feedback We are looking forward to welcome you back in our hotel Regards

Dear Sir/Madam Thank you for taking the time to write us a feedback, I'm very pleased to hear you were happy with hotel facilities and the location. I look forward to welcoming you back again in the future. Kindest regards Amjad masri Duty manager

Dear Carolyn,Thank you for sparing time to get back to us and share your experience about your recent stay with us. We are glad to know that you had a comfortable stay and that you did like the location and walk on the riverside. We look forward to welcoming you back in the future for another wonderful and more enjoyable stay with us.Best regardsAbhi - Guest Service Executive

Dear Richard,Thank you for sparing time to get back to us and share your experience about your recent stay with us. We are thrilled to know that you had a fantastic stay with us and that you did like the services and facilities at the hotel. It was a pleasure to have you as one of our guests. Guest like you who always provide consistent feedback help us be motivated to provide better experience to our guests.We hope to welcome you back in the future for another great stay and more enjoyable stay.Best regardsAbhi - Guest Service Executive

Dear Manjit,Thank you for sparing time to get back to us and share your experience about your recent stay with us. We are glad to know that you had a great stay with us. We look forward to welcoming you back in the future for another wonderful stay.Best regardsAbhi - Guest Service Executive

Dear Anil,Thank you for sparing time to get back to us and share your experience about your recent stay with us. It was a pleasure to have you as one of our guests. We look forward to welcoming you back in the future for much better and more enjoyable stay with us.Best regardsAbhi - Guest Service Executive

Dear Cameron,Thank you for taking the time to provide us with your feedback following your recent stay at our hotel. We are delighted to hear that overall, you were pleased with your experience.We apologize for any shortcomings regarding the cleanliness of your room, particularly the smudges on the mirror surfaces. Please rest assured that we will address this matter with our housekeeping team to ensure that such oversights are avoided in the future.It's great to know that you enjoyed the use of our pool and that you found it nice and warm. We strive to provide a relaxing and enjoyable experience for all our guests, and we are glad to hear that you found our pool facilities to your satisfaction.Thank you once again for your valuable feedback, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future. Best regards

Dear Ian,Thank you for sparing time to tell us about your recent stay at Crowne Plaza Reading. We are glad to know that you had a fantastic stay with us and you found our hotel to be clean and met your expectations. Providing a clean environment for our guests is our top most priority and we are happy that we met your expectations. Thank you once again and we look forward to welcoming you back in the future.Best regardsAbhi - Guest Service Executive

Dear Jane,Thank you for taking the time to share your feedback regarding your recent stay at Crowne Plaza Reading. We sincerely apologize for the inconvenience you experienced during your visit.We regret that our front desk staff did not provide a friendly and accommodating check-in experience, especially during peak hours. We understand the frustration of waiting in line, and we will address this issue with our team to ensure that we provide a smoother and more efficient check-in process for our guests.Additionally, we apologize for the oversight in the restaurant regarding seating arrangements for your party and the shortage of mugs, glasses, and cutlery during breakfast hours. Your comments have been shared with our team for immediate improvement, and we will work diligently to ensure that these issues are resolved to provide a better dining experience for our guests.We truly value your feedback as it helps us identify areas for improvement, and we hope to have the opportunity to welcome you back in the future for a more positive experience.Best regardsAbhi - Guest Service Executive

Dear Gary,Thank you for taking the time to tell us and rate your experience about your recent stay with us. We are happy to know that you had a fantastic stay with us.We look forward to welcoming you back in the future and hope your next visit will be as pleasant as your expect.Best regardsAbhi - Guest Service Executive

Dear Joana,Thank you for taking time to rate and share your experience about your recent stay with us. It is such a pleasure to know that you had a fantastic stay with us. We look forward to welcoming you back in the future for another enjoyable stay.Best regardsAbhi - Guest Service Executive

Dear Derek,Thank you for sharing your feedback about your recent stay at Crowne Plaza Reading. We are pleased to hear that you found our location convenient and enjoyed the full range of breakfast buffet options available during your visit.We strive to provide our guests with a comfortable and convenient experience, and we are delighted that we were able to meet your expectations in this regard. Your satisfaction is our top priority, and we appreciate your kind words regarding our breakfast offerings.We value your feedback and look forward to welcoming you back for another enjoyable stay in the future.Best regardsAbhi - Guest Service Executive

Dear Alison,Thank you for sharing your valuable feedback with us. It is such a pleasure to to know that you had a fantastic stay with us and you liked the services and facilities at the hotel.Best regardsAbhi - Guest Service Executive

Dear Toni,Thank you for sparing time to share the experience about your recent stay with us at Crowne Plaza Reading. We sincerely apologies for the inconvenience caused due to closure of the Jacuzzi. Please note that facility was closed due to unavoidable circumstances and in the best interest of our guest's safety and to provide better experience in the future. We hope you will give us another opportunity to welcome you back in the future and experience the best of the hospitality and service.Best regardsAbhi - Guest Service Executive

Dear Alfred,Thank you for taking the time to share your feedback regarding your recent stay at Crowne Plaza Reading. We are delighted to hear that you found room to be very clean and that you enjoyed the pleasant surprises during your stay.We apologize for the inconvenience caused by the temporary closure of our jacuzzi and steam room. Please note that facilities were closed due to unavoidable circumstances and in the best interest and safety of our guests and to provide better experience in the future.It is wonderful to know that despite this setback, you still had a great experience with our professional and pleasant staff. We strive to provide exceptional service to all our guests, and we are thrilled to hear that our team met your expectations.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future.Best regardsAbhi - Guest Service Executive

Dear Rachael,Thank you for sparing time to get back to us and share experience about your recent stay at Crowne Plaza Reading. We are delighted to know that you had a fantastic stay with us and you did like the services and facilities at the hotel. We look forward to welcoming you back in the future and hope your next stay will be as pleasant as previous one.Best regardsAbhi - Guest Service Executive

Dear Nadezda,Thank you for taking time to share your experience about your recent stay with us. We are delighted to know that you had a fantastic stay with us and you did like and enjoy the service at the hotel.Guest like you who provide consistent feedback helps us to keep improving brand services and be motivated to provide luxury experience to our guests.Thank you once again and we look forward to welcoming you back in the future and hope your next visit will be as pleasant as previous one.Best regardsAbhi - Guest Service Executive

Dear Stephen,Thank you for taking the time to get back to us and share your experience about your recent stay at Crowne Plaza Reading. It is such a pleasure to see high rating. I am so happy to know that you had a fantastic stay and really appreciate you sharing the same. It was our privilege to have you as one of our guests and we look forward to welcoming you back in future and hope your next stay will be as pleasant as your previous one.Best regardsAbhi - Guest Service Executive

Dear MARCELO ENRIQUE,Thank you for taking time to get back to us and share your experience about the recent stay at Crowne Plaza Reading. We are so glad to know that you had an excellent stay with us and you did like the facilities and services provided at the hotel.Thank you once again and we look forward to welcoming you back in the future and hope your next stay will be as pleasant as your previous one.Best regards

Dear Carl,Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza READING.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments and we look forward to welcoming you back in the future.Best regards

Dear Heath,Thank you for bringing your recent experience at Crowne Plaza Reading to our attention. We sincerely apologize for the subpar conditions you encountered during your stay with us. Your feedback is invaluable to us as we continuously strive to improve our services and maintain the highest standards for our guests.We are deeply sorry for the inconvenience caused by the cleanliness issues in your room and the delay in resolving the heating problem. Please rest assured that we have addressed these concerns with our housekeeping and maintenance teams to prevent such occurrences in the future.We understand the importance of a comfortable and enjoyable stay, especially during business trips, and we regret that we fell short of your expectations. Your feedback regarding the limited room service options is also noted, and we will take this into consideration for future improvements.We truly value your loyalty to the Crowne Plaza brand and are disappointed to learn that we have not met your expectations on this occasion. Please know that your comments have been shared with our management team for further review and action.We hope for the opportunity to regain your trust and welcome you back for a much-improved experience in the future. As a gesture of our apology, we would like to offer you a complimentary upgrade to higher category of room and some value add-ons on arrival.Once again, we apologize for the inconvenience caused, and we thank you for bringing these issues to our attention.Best regards

Dear Isabel,Thank you for taking time to get back to us and share your experience about your recent stay with us.We are so glad to know that you had a fantastic stay with us and you did like the services and facilities at the hotel.We look forward to welcome you back in the future for more enjoyable stay with us.Best regardsAbhi - Guest Service Executive

Dear James, Thank you for taking time to get back to us and share your valuable feedback. I am delighted to read that you had a fantastic stay with us. Yes, our location is in-fact very popular amongst our guests and I am happy that you liked this aspect of the hotel. Thank you once again and we hope to welcome you back in the future to experience wonderful stay as previous one.Best regards

Dear Mark,Thank you for taking time to share your experience about your recent stay at Crowne Plaza Reading. I am glad to know that you had a nice and comfortable stay with us. I would like to share with you that there is a refurbishment happening at the hotel, and lifts are part of the same at the moment. Delighted to read that you did like and enjoy the food and services provided by the staff. Also, happy to know that you found rooms to be clean, comfortable and spacious. I will surely convey you compliments to our team member.Thank you once again and we hope to welcome you back in the future. Best regards

Dear Christopher,It is such a pleasure to read your comments about your recent stay with us at Crowne Plaza Reading. Delighted to read that you did enjoy the food and services provided by the staff. I will surely convey your compliments to our team member.Thank you once again and we hope to welcome you back in future.Best regards

Dear Stevan,Thank you for providing us with some valuable feedback. We are really glad you had a nice and comfortable stay, as we always aim to provide an ideal hotel experience.We look forward to welcoming you back in future and your next visit will be as pleasant as previous one.Best regards

Dear Sir/Madam,Thank you for taking the time to share your recent experience with us. Please accept our sincere apologies for your experience with us on this occasion. We can assure you that this is not indicative of our usual standards of service. Your feedback has been shared with the management team so we can provide a better guest experience.Once again, thank you for staying with us and we do hope you can give us another chance to serve you again in the near future.Kind regards

Dear Martin,Thank you for taking the time to rate your recent experience with us. We are disappointed that we didn't meet your expectations this time. Please accept our sincere apologies and rest assured that we will make the necessary changes so we can provide a better experience in the future. Once again, thank you for staying with us and we do hope you can give us another chance to serve you again in the near future.Kind regards

Dear Geraldine,Thank you very much for taking the time to rate your recent stay at our hotel. It gives us great pleasure to know that you enjoyed your stay with us. We really appreciate your high rating, it truly means a lot to us especially during this challenging time.Once again, thank you for staying with us and we look forward to welcoming you back in the near future.Kind regards

Dear Mary,Thank you very much for taking the time to share your recent experience at our hotel.It gives us great pleasure to know that you had a wonderful stay with us. Rest assured, yourcompliments have been extended to our fantastic team. We really appreciate your high rating and kind feedback, it truly means a lot to us especially during this challenging time.Thank you once again for choosing to stay with us and we look forward to welcoming you back for your next stay.Kind regards

Dear Michael,Thank you for taking the time to rate your recent experience with us. We sincerely regret to know that you were not able to stay with us on this occasion. However, as per T&Cs you agreed, your booking was no longer cancellable when you contacted us just 1 day prior to arrival. Full charge will therefore be applied. Once again, thank you for your feedback and we do hope you can give us another chance to serve you again in the near future.Kind regards

Dear Nicholas,Thank you for taking the time to share your recent experience with us.While we are glad to know that you were happy with the service from our pleasant staff and good facilities, we are sincerely sorry that you did not have a good night sleep due to the road noise. We do have rooms that are away from the roadside upon request on arrival at Reception for your future visit. Once again, thank you for your feedback and we do hope you can give us another chance to better serve you in the near future.Kind regards

Dear Theresa,Thank you for taking the time to rate your recent experience with us. We are disappointed that we did not completely live up to your expectations this time. We appreciate your feedback.Once again, thank you for staying with us and we do hope you can give us another chance to serve you again in the near future.Kind regards

Dear Louise,Thank you for taking the time to rate your recent experience with us. We are disappointed that we didn't meet your expectations this time due to the poor reception service. Please accept our apologies and rest assured that we will make the necessary changes so we can provide a better experience in the future. Once again, thank you for staying with us and we do hope you can give us another chance to serve you again in the near future.Kind regards

Dear Clive,Thank you for taking the time to share your recent experience with us. While we are glad to know that overall you were happy with your stay. Please accept our sincere apologies for your experience with us on this occasion. We can assure you that this is not indicative of our usual standards of service. Your feedback has been shared with the management team so we can provide a better guest experience.Once again, thank you for staying with us and we do hope you can give us another chance to serve you again in the near future.Kind regards

Dear Martin,We really appreciate you taking the time to rate your experience at our hotel, it truly means a lot to us especially during this challenging time.Thank you for choosing to stay with us and we look forward to welcoming you back in the near future.Kind regardsKind regardsAngel - Guest Service

Dear Mark,Thank you very much for taking the time to share your recent experience at our hotel.It gives us great pleasure to know that you had a pleasant stay with us. Rest assured, your compliments have been extended to our friendly team. We really appreciate your high rating and kind feedback, it truly means a lot to us especially during this challenging time.Thank you once again for choosing to stay with us and we look forward to welcoming you back for your next stay.Kind regards

Dear Savannah,Thank you very much for taking the time to share your recent experience at our hotel.It gives us great pleasure to know that you had another pleasant stay with us. Rest assured, your compliments have been extended to Harry and the rest of the team. We really appreciate your high rating and kind feedback, it truly means a lot to us especially during this challenging time.Once again, thank you for your loyalty staying with us and we look forward to welcoming you back for your next stay.Kind regards

Dear Martin,Thank you for taking the time to rate your recent experience with us. We are disappointed that we didn't meet your expectations this time. Please accept our apologies and rest assured that we will make the necessary changes so we can provide a better experience in the future. Once again, thank you for staying with us and we do hope you can give us another chance to serve you again in the near future.Kind regards

Dear Sinead,Thank you very much for taking the time to share your recent experience at our hotel.It gives us great pleasure to know that you had a great stay with us. We really appreciate your high rating and kind feedback, it truly means a lot to us especially during this challenging time.Once again, thank you for choosing to stay with us and we look forward to welcoming you back for your next stay.Kind regards

Dear Gary,Thank you for taking the time to share your recent experience with us. Please accept our sincere apologies for your breakfast experience with us on this occasion. We can assure you that this is not indicative of our usual standards of service. Your feedback has been shared with the management team so we can provide a better guest experience.Once again, thank you for staying with us and we do hope you can give us another chance to serve you again in the near future.Kind regards

Dear Ali,Thank you very much for taking the time to share your recent experience at our hotel.It gives us great pleasure to know that you had a pleasant stay with us. We really appreciate your high rating and kind feedback, it truly means a lot to us especially during this challenging time.Once again, thank you for choosing to stay with us and we look forward to welcoming you back for your next stay.Kind regards