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Bewertungen von Hacienda Rumiloma by Rotamundos

5 out of 5
Hacienda Rumiloma by Rotamundos
Obispo Diaz de la Madrid s/n, al final de la calle, Quito, Pichincha

Bewertungen

9,0

Wunderbar

43 von insgesamt 62 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
10 von insgesamt 62 Gästebewertungen haben eine Bewertung von 8 - Gut" "
4 von insgesamt 62 Gästebewertungen haben eine Bewertung von 6 - Okay" "
4 von insgesamt 62 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
1 von insgesamt 62 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,4/10

Sauberkeit

9,2/10

Personal & Service

8,2/10

Ausstattung

9,2/10

Zustand der Unterkunft

9,6/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Mauricio

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This place is amazing for a quiet and restful stay, also if you want to have a romantic time. Food at the restaurant is really good, although little expensive, otherwise I would do this as my weekend place to lunch or dinner. For sure a recommended place to stay if you want to be close to the city key touristic points, or if you will go up to Pichincha summit
Aufenthalt von 1 Nacht im Februar 2024

10/10 – Hervorragend

Debora

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Dezember 2023

10/10 – Hervorragend

Julie

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Dezember 2023

10/10 – Hervorragend

Stacy

Aufenthalt von 2 Nächten im Juli 2023

4/10 – Schlecht

Margaret

Mit der Familie gereist
Verbesserungswürdig: Personal & Service
Failed to show up for airport transfer to property. We got a taxi that got lost then was unable to climb the mountain due to their road conditions. We had to climb the mountain by foot to attempt to check in but the staff had already left for the evening and failed to respond when we continued to ask for assistance. Our flight arrived at midnight and at 2am my family was still not sure where we would be staying the next 3 days/nights. Taxi driver was awesome and found us a safe place to rest for the remainder of the morning until we could find accommodations.
Aufenthalt von 2 Nächten im April 2023

10/10 – Hervorragend

Paulina

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Es un lugar encantador, cuidan mucho de los detalles y el personal es súper amable y servicial. El lugar es muy cerca de la ciudad, pero distanciado lo suficiente para sentirse alejado y muy cerca de la naturaleza y respirar aire puro. Súper recomendado!
Aufenthalt von 1 Nacht im September 2022
Antwort von Felipe Sánchez. am 19. Sept. 2022
Muchas gracias por su comentario, esperamos poder tenerla con nosotros nuevamente.

10/10 – Hervorragend

Carolina

Aufenthalt von 2 Nächten im August 2022
Antwort von Felipe Sánchez. am 6. Aug. 2022
A sido un placer servirles, esperamos que nos visiten nuevamente !

10/10 – Hervorragend

PABLO

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
El hidromasaje en la catedral es lo máximo.
Aufenthalt von 1 Nacht im Januar 2022
Antwort von Felipe Sánchez. am 1. Feb. 2022
Estimado Sr. Pablo, Muchas gracias por su comentario, ha sido un placer poder servirle. Esperamos poder tenerlo con nosotros nuevamente.

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Magical. Just magical. Stop reading reviews and book immediately!
Aufenthalt von 2 Nächten im Januar 2021
Antwort von Felipe Sanchez am 18. Jan. 2021
Thank you very much! It was a pleasure to services you

6/10 – Okay

Paola

Gut: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im Dezember 2020
Antwort von Felipe Sánchez am 29. Dez. 2020
Gracias por su puntuación, esperamos poder ir mejorando para brindar el servicio de calidad y excelencia que representamos.

10/10 – Hervorragend

Verifizierter Reisender

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The hacienda staff was very attentive throughout the stay.
Aufenthalt von 3 Nächten im November 2020
Antwort von Felipe Sanchez am 2. Dez. 2020
Dear Guest, Thank you for your comments.

10/10 – Hervorragend

Jacqueline

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
A beautiful and amazing stay at Magical Rumiloma
Aufenthalt von 5 Nächten im Dezember 2019
Antwort von Hacienda Rumiloma am 12. Jan. 2020
Dear Jacqueline, It was our pleasure to have you and your family stay with us. We very much hope to have you guys back soon. All the best, Abigail Pozo HACIENDA RUMILOMA

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Dezember 2019
Antwort von Hacienda Rumiloma am 27. Dez. 2019
Dear Guest, Thank you so much for getting in touch with us. We are very happy you chose to stay with us during your visit to Ecuador. We hope we have the honor to have you back in our Hacienda. All the best, The Rumiloma Team

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Juli 2019
Antwort von Hacienda Rumiloma am 29. Juli 2019
Dear Guest, Tank you for taking part of your time to give us a review. We hope we have the opportunity to welcome you in our Hacienda soon to give you the best experience. Best regards, - The Rumiloma Team

10/10 – Hervorragend

Elizabeth

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Rumiloma The Best!!!
This was an amazing Sanctuary located in the mountains above the city of Quito. It was very easy to get there. We had the room called the cathedral which was amazing with a natural in-ground hot tub the authenticity of the rooms and the decor made you feel as though you are having the best Ecuadorian experience ever. They take care of you like kings and queens. The views are incredible of the mountains from the comfort of your bed and Lamas and peacocks at your windows and doors so peaceful so relaxing and they even have Wi-Fi LOL firewood for the bedrooms for the furnace and they bring you hot water bottles for your beds our family Can't Stop talking about how wonderful it was to stay at this Hacienda. My children are 11 and 14 and they loved it.
Aufenthalt von 1 Nacht im Juni 2019
Antwort von Hacienda Rumiloma am 7. Juli 2019
Dear Elizabeth, Thank you so much for taking part of your time to give us a review. We are very happy you and your family had the best experience during your time with us. We hope we have the honor to have you back in our Hacienda soon in the future. All the best! -The Rumiloma Team

10/10 – Hervorragend

Peter J.

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
HEAVEN ON EARTH
HACIENDA RUMILOMA IS LIKE HEAVEN ON EARTH, THE LLAMAS, THE PEACOCKS, THE FRESH AIR WAS ALL EXCELLENT. I SCORE THIS PROPERTY A 10. ALL THE STAFF MEMBERS WENT OUT OF THEIR WAY TO PLEASE US IN EVERY WAY. I WOULD MOST DEFINITELY RECOMMEND THIS PROPERTY TO ANYONE WHO WOULD LIKE TO SEE WHAT HEAVEN IS LIKE.
Aufenthalt von 1 Nacht im Juni 2019
Antwort von Hacienda Rumiloma am 26. Juni 2019
Dear Peter, Thank you so much for taking part of your time to give us a review. We are very happy you enjoyed your staying here and can´t wait to welcome you in our Hacienda again. Your review encourages us to keep working very hard in order to please our guests. All the best, -The Rumiloma Team

6/10 – Okay

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Mai 2019
Antwort von Amber am 28. Mai 2019
Hello, My name is Amber, I am the owner of Rumiloma. We always like to hear from our guests- it is a great way to keep track of what we are doing right and also to see if we need to improve on anything. I wonder if you could help us understand which part of your experience here fell short of your expectations??? It looks like it was something in the restaurant. If we can improve for the next guests, we'd sure like to and it would help if you could share just which part of your experience wasn't perfect. Thanks again for staying. All the best, Amber

10/10 – Hervorragend

Alejandra

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
A true paradise at a price that’s a total steal!
We stayed in the Cathedral suite for two nights. Our experience was simply unbelievable perfection. The suite itself is a palace and we could not believe this luxurious space was ours for just over $300 a night when such a room would easily cost anywhere between $1000 and up in the U.S. Not only was the room amazing, but the service and attention to detail was just incredible. Everything was just a dream - from the fresh fruit awaiting us in our suite to the turn down service including hot water bags heating each side of the bed, the absolutely breath-taking bouquet of roses in our suite and the rose petals spread throughout the rooms, the GORGEOUS decor. The restaurant, the bar and the grounds are also amazing. We spent our time watching the llamas, birds and peacocks that roam the property as well as hiking the grounds of the property in general. We also met the owner, Amber and she was amazing! Not only did she take the time to introduce herself and chat with us but she did everything in her power to make our stay as enjoyable as possible. Amber ensures our meals were to our liking, sent tea to our room to help with some altitude related discomfort, arranged our transportation to the airport, and even arranged for us to have an hour and a half massage in our suite which was really fantastic. Really, I can’t say enough about how amazing this place is and the staff that works there. They blew all of our expectations way out of the water and made us eager to come back soon!
Aufenthalt von 2 Nächten im Mai 2019
Antwort von Amber am 12. Mai 2019
What a lovely review!! Thanks so much for taking the time to write and share your experience. It was such fun to meet you both and absolutely our pleasure do all that we could do to make your stay wonderful. That's the best part of our work- helping our guests live a little dream here in the Andes. Here's hoping to see you both back here on of these days. All the best,, Amber

10/10 – Hervorragend

Verifizierter Reisender

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The property was absolutely beautiful, a wonderful, secluded get away in the mountains while still being 15 to 20 minutes from the heart of Quito. However, it didn't feel like you were anywhere close to Quito while there. The suites were phenomenal, the food was outstanding (and brought fresh to our room at the time we requested), and for no charge they filled the room with rose petals and a huge vase of roses for our honeymoon. The best part, though, was that our driver got his car stuck on the way up the mountain late in or wedding night, and when we called to tell them we would be late to check in, the owner herself drove down and gladly picked us up. That single handedly turned what could have been a terrible experience into a wonderful night, and for less than 300 a night, there is no way you can get a better location, good or service, in all of Ecuador, and definitely nowhere close to that quality for that price in the States. If you're ever in Ecuador, spend the money here. It will be more than worth every penny.
Aufenthalt von 1 Nacht im März 2019

10/10 – Hervorragend

Cyrus

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Excellent stay.
A lovely hotel with tremendous style, personality and a view to boot. Amber was as good a host as one can hope for as she is so knowledgeable about the country and what it has to offer all variety of tourists.
Aufenthalt von 2 Nächten im Februar 2019
Antwort von Hacienda Rumiloma am 10. März 2019
Dear Cyrus, Thank you so much for taking the time to give us a review. Amber was really happy to have met you and can not wait until welcome you in our Hacienda again soon. Best regards, - Hacienda Rumiloma team

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Amazing place. So unique. Staff was always ready to go out of their way to ensure guests comfort.
Aufenthalt von 2 Nächten im Januar 2019
Antwort von Hacienda Rumiloma am 13. Feb. 2019
Dear Guest, Thank you so much for taking the time to give us a review. We are more than happy that you enjoyed your stay with us, and we hope we have the pleasure to welcome you in our Hacienda very soon! Best regards, HACIENDA RUMILOMA

2/10 – Ungenügend

Verifizierter Reisender

Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Dezember 2018
Antwort von Hacienda Rumiloma am 13. Feb. 2019
Dear guest, We are very sorry you did not enjoyed your stay with us. We would like to know if you have any suggestions for us in order to improve the experience you had with us. Thank you so much for taking the time to give us a review, we work very hard in order to give our guests the best experience the can have. Best regards, HACIENDA RUMILOMA

10/10 – Hervorragend

Lauren

Absolutely the best choice for our lounge zone! Friendly staff, well designed rooms (amazing bathtub!), food so good we took their class & Mercado visit package. The in-room fruit basket was superior and we wikipedia’d To figure out the cucumbermelon! Have already recommended Hacienda Rumiloma to other couples looking for a serious get away in a beautiful location.
Aufenthalt von 5 Nächten im November 2018
Antwort von Hacienda Rumiloma am 30. Nov. 2018
Dear Lauren, Than you so much for your kind comment. We surely enjoyed having you in Rumiloma and definitely hope to see you again. Please let anyone know we shall receive them with all doors open. You are always welcome. The Rumiloma team

10/10 – Hervorragend

Candace, Denver, CO

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
This hotel is wonderful! It is a beautiful mountain oasis just 10 minutes outside of quito. We spent 4 days here before going to the galapagos. We did various day trips outside of quito to explore. The grounds of the hotel are so nice the best part is almost being at the hotel! Innkeeper's family and staff take great care of you. Restaurant is great. You should stay here, there can't be any place better in Quito!
Aufenthalt von 4 Nächten im November 2018
Antwort von Hacienda Rumiloma am 21. Nov. 2018
Dear Candace Thank you so much for your review. We work very hard in order to give our guests the best experience the can have, and we certainly felt so lucky that you chose to stay with us during your visit to Ecaudor. We look very much forward to welcoming you here in the furture. Best Regards HACIENDA RUMILOMA

4/10 – Schlecht

Walter

Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Komfort des Zimmers
Lovely location and room but not much sleep...
Beautiful location (up a steep road that our Uber couldn’t quite navigate, so we had to walk the last half mile) with a lovely room with a bouganvillea growing inside. Food at the restaurant was fine, too. Visited in part to go birdwatching the following morning at 6am on a tour arranged by the hotel with a local guide. Was unfortunately kept awake till 2am by thumping music. Our group was told by the owner that we wouldn’t have to pay for the rooms because of the noise, which seemed very generous. Apparently owner later changed her mind, and I was billed in full. While owner and I have not been in contact, owner told other members of my group in an email that I had said I slept well.... the fact is, I didn’t. Lovely location but was frustrated by the loud music that ran late into the night at a place that also seems to want to care about nature.
Aufenthalt von 1 Nacht im September 2018
Antwort von Hacienda Rumiloma am 21. Nov. 2018
Dear Walter, we appreciate your comment but as we have discussed on various private e-mails we manifested that your experience in the hotel is not the reality of Rumiloma nor an everyday thing. As we clearly state across all of our platforms, we are a restaurant, hotel and bar; we also do events in our installations. In addition, as any common bar we do have to cater to our other paying customer´s needs. The decibels that were measured that day did not exceed those of a normal everyday pub. We are sorry that you felt the need to write this review. All the best, Hacienda Rumiloma.

4/10 – Schlecht

Verifizierter Reisender

Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service und Komfort des Zimmers
Approach with caution
A quirky lodge with a few suites in a valley above Quito, advertised as a natural oasis with birds hard to find elsewhere (they arrange guides) — why my group went. But the suites overlook the lodge’s restaurant / club and terrace, which also serves city visitors. We arrived Friday with a half-day bird tour set for 6 am. After early dinner in the then quiet restaurant (big portions, avoid the lamb stew) we fell asleep at 9:30. At 10:30 the club came to life. It was impossible to sleep for the bass thump and voices of revelers. Headphones did not work! The proprietress (American born) said the noise would stop at midnight. It ended at 2. I sadly missed the birding to sleep. My husband, son, and brother-in-law went: great birding, but they were wrecked. The proprietress told us after-the-fact it was busy every Friday and blamed the sound on a new DJ. She agreed to charge us only for food. She did not keep her word. She later offered us a partly reduced charge that compensated her loss with every conceivable fee. She claimed the noise levels outside her club “tested” at 36 dB (which googles to +/- birds singing outside a library!). She accused us of stiffing the guide, whom we paid directly after waiting half an hour for someone on her staff to show up so we could pay! When we disagreed she left the room charge at full price. So: Beware of noise on Friday night (Saturday too?), and the boss-lady’s promises. Good luck getting an answer on the service phone.
Aufenthalt von 1 Nacht im September 2018
Antwort von Hacienda Rumiloma am 21. Nov. 2018
Dear Customer, we appreciate your comment but as we have discussed on various private e-mails we manifested that your experience in the hotel is not the reality of Rumiloma nor an everyday thing. As we clearly state across all of our platforms, we are a restaurant, hotel and bar; we also do events in our installations. In addition, as any common bar we do have to cater to our other paying customer´s needs. The decibels that were measured that day did not exceed those of a normal everyday pub. We are sorry that you felt the need to write this review. You recieve the same answer as your group members who have also left comments on our platforms. All the best, Hacienda Rumiloma.

10/10 – Hervorragend

Joséphine, Montreal, Quebec, CANADA

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Absolument magnifique autant pour le lieux que pour les installations, Décoration de gout et raffinée avec antiquités coloniales et européennes. Excellent cuisine. personnel souriant et attentionné. Je recommande fortement. unique à Quito.
Aufenthalt von 1 Nacht im September 2018

10/10 – Hervorragend

MJ, NC

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great hotel for nature lovers
We had a wonderful stay. Very comfortable. Staff was excellent. Food was great. We met the owner, who was wonderful as well. Beautiful grounds. We loved the guitarist in the restaurant when we arrived. We enjoyed watching the hummingbirds at the feeders. Great views from the restaurant and the room. Highly recommend this hotel.
Aufenthalt von 2 Nächten im Mai 2018

8/10 – Gut

S, USA

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Nice hotel in the mountains
The hotel was lovely with traditional Spanish style decor. It's located in the mountains and the views are very relaxing. The food is delicious - but on the expensive side. Everyone working at the hotel is so friendly and accommodating. The only down side is getting there. It's really high up and you have to pass through a rural area to get to it. Also, it's dangerous to get up the hill when it rains, as most of our taxis slipped backwards because of how steep the road is. Just make sure you're in a SUV and you should be okay. You may suffer from altitude sickness as well, so bring the appropriate meds. This is the second best hotel in Quito after Casa Gangotena.
Aufenthalt von 5 Nächten im Dezember 2017

10/10 – Hervorragend

ANGELO

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Magico y acogedor
Gran experiencia en un lugar de fantasía. Una vista hermosa, personal muy atento.
Aufenthalt von 1 Nacht im Dezember 2017

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Verbesserungswürdig: Personal & Service
Aufenthalt von 10 Nächten im Dezember 2017

10/10 – Hervorragend

Ozzie, new york

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Best honeymoon ever
My wife and I spent our honeymoon here during the winter holidays. The hotel and landscaping is beautiful and the staff is hospitable. The rooms are also one of a kind with decor and a very cozy one of a kind feel...old world furniture, fireplace, and very classic and clean looking Cabañas. A must go when in Ecuador!
Aufenthalt von 1 Nacht im Dezember 2017

10/10 – Hervorragend

adam

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Amazing views from outside the city
Amazing Views, Llamas and peacocks roam around the property. Room was gorgeous. Like other people have mentioned, this is not in the city, it is on the western mountainside, and it is a good 1-1 1/2 hour drive to the airport. Also, there is no wifi or tvs in the room (as it's a resort...) so bear that in mind. Staff, although limited in English, were very friendly. Restaurant was amazing.
Antwort von General Manager am 13. Okt. 2016
Thank you very much for your opinion. We work hard to give the best to our clients. We hope you can visit us again in the future. It was a pleasure to have you in Rumiloma.

6/10 – Okay

Hamutal, Tel Aviv, Israel

Gut: Sauberkeit
Verbesserungswürdig: Zustand der Unterkunft
Potential lost in amateur execution
This hacienda's authenticity and outstanding landscape have all the potential to be a 5 star hotel, but lack of facilities and services prevent it from being one. There's hardly ever any staff/front desk, and when there is (usually the waiter) they don't speak any English. It's ok if you don't get what you want for your breakfast (we eat too much anyway), but it's really annoying when you try to tell them to help bring down your heavy luggage when you're in a rush to the airport and the taxi's waiting. The restaurant's menu is very pretentious, but food's nothing to write home about. The rooms are very cold at night/morning but there's no a/c or heating. Other than that, the staff's extremely nice (though no English), the place is very clean, and pretty. It's just not enough. They try to sell you their outrageously pricy SPA and jacuzzi, but boy, have they got bigger fish to fry!
Antwort von Relaciones Públicas am 27. Aug. 2016
Thank you for taking your time giving us your opinion. We are really sorry for the difficulties you had at Rumiloma. Now, we are training our staff, in order to improve our service. Furthermore, we have implemented other services, like yoga classes in our outstanding yoga room and hiking tours with our ornitologist, who can explain you everything about more than 80 bird's species. We hope you can visit us in the future and see by yourself our improvements. Thank you very much for your review, our clients are very important for us.

10/10 – Hervorragend

EJ, Seoul

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
조용하고 아늑한 곳
신혼여행으로 숙박했는데, 매우 만족했었습니다. 숙소는 각각 독립되어 있고, 분위기가 모두 개성이 있었습니다. 직원들도 매우 친절하셨습니다. 특히 도착했을때 택시기사님과 의사소통이 안 되었을때 대신 말씀도 해주셔서 인상이 깊습니다. 다시 한 번 꼭 가고 싶은 호텔입니다.
Antwort von Relaciones Públicas am 19. Aug. 2016
Thank you for taking your time and giving us your opinion. It was a pleasure to have you in Rumiloma. We hope you can visit us again and have an incredible experience.

6/10 – Okay

Bernard, Nouméa

Non conforme à notre attente
Nous avons été surpris par l'amateurisme de l'accueil : on nous a installés dans la 1ère chambre venue alors que nous avions réservé une suite. Il a fallu le faire remarquer mais le matin lors de notre arrivée, il n'y avait de responsable et l'accueil a été fait par un personnel qui ne parlait pas anglais. Hacienda a 3200 m, il faisait donc froid et nous avons du réclamer plusieurs fois le chauffage.
Antwort von General Manager am 19. Aug. 2016
Thank you for your review, we appreciate your suggestion and opinion. We are sorry for the complications that you had in Rumiloma, especially for the difficulties with the communication with our staff. Now, we are in a process of staff training, so they can communicate with our guests without problem. We hope you can visit us again and have a lovelier and pleasanter experience.

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Beautifully located in the Andes, the hotel is exquisite and charming, great staff and incredibly wild life in the surroundings

4/10 – Schlecht

David, Quito

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Komfort des Zimmers
The hacienda is really spectacular if you're looking for a quiet, relaxing night. Small, only 6 rooms, and outside of the city enough so there is virtually no noise. Lovely views of the mountains and of Quito. The food in the restaurant is even better - among the best meals I have eaten in Ecuador. Unfortunately I'm really annoyed by one major thing: our room was advertised as having a fireplace and a bathtub and had neither. Our booking sheet (from hotels.com) AND the hacienda's website both clearly state fireplace and bathtub - our room was the Cathedral suite and it just wasn't true. Apparently they had a large deep tub but it was removed about 6 months ago. Never had a fireplace. Because the hotel was full we couldn't consider moving to a different room. I emailed the hacienda a week ago and have not heard any response. It's a shame because so much of the stay was wonderful. However I would only recommend staying there if you contact them by phone ahead of time and makes sure you are getting what is advertised. It was hugely disappointing to arrive and not have two of the key features we thought we were paying for. It is also worrying that no one has responded to my messages in a week.

10/10 – Hervorragend

Christina, Sausalito, CA

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
A classic. A must if you are in Quito.
I highly recommend the restaurant and awesome breakfast with a great view.

8/10 – Gut

Juan

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Really nice room and restaurant-exotic feel.
We booked this location for our last night in Quito after a week in the Galapagos. I had hoped to get there before dark--but I did not realize how far this place is from the new airport in Quito. It took us an 1.5 hours to get from the airport to the Hacienda. The place is lovely. Our room was very large and very clean. The restaurant served dinner until 11 pm which suited us well as we arrived late. WIFI was avail in the lobby and worked well. In the morning we were able to see the grounds, which were lovely. The llamas were very close by as were the peacocks. The area was well maintained. I would recommend this place as a quiet out of the way special location. Just be aware of the distance to the airport if you have a tight schedule. The hotel arranged transportation for us which was nice. It cost $65 each way.

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Breathtaking views of Quito from Rumilloma
Just the views alone are worth the stay, plus the staff is incredible. The restaurant is 4.5 / 5 and the rooms are quite unique. The hotel is VERY relaxing, if you can get over being at 10,000 feet. I travel ALL OVER the globe and would go back to Rumiloma to relax. =D Plus there are Lamas and peacocks on property that really add to the uniqueness and charm of Rumiloma.

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great escape from the cits in the foothills
The food was very good but a bit pricey. Everything else was just spectacular.

10/10 – Hervorragend

Kathleen, San Francisco, CA

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Lovely place to stay with very attentive staff
Stayed here with my boyfriend for four nights. We loved the place! It's very charming, feels like a relaxing mountain retreat, and has a wonderful view of Quito. The staff was extremely helpful in making reservations, arranging transportation, and providing tips for dealing with cabs in Quito. Their restaurant is excellent and as good as any restaurant we tried in Quito. We would definitely stay here again! We found that it was consistently a $10 cab ride to and from downtown Quito. There is WiFi in the restaurant and other common space, but not in the rooms. There's lots of comfy seating in the main building, so we were happy to walk over there when we wanted to look something up online.

10/10 – Hervorragend

cinamon, Johns Island, SC

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Best hotel near Quito/ in Equador!
The staff were all friendly and accommodating, esp Julio. This becomes your home. Llamas, peacocks, hummingbirds everywhere you look. It was my birthday and the staff took it upon themselves to provide me with a special dinner in a room filled with flowers and balloons ( no charge). I will go back every year if possible!

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
romance at elevation
Spent two days at rumiloma- excellent hotel with impeccable service. The view from all angles of the hotel is outstanding and there are llamas and peacocks, which make the stay whimsical. The prices are a little steep for ecuador, and the location, while amazing, is a little inconvenient to the airport and at a decent elevation. Other than these two things we were quite pleased with our stay.

8/10 – Gut

Clayton, California

Gut: Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Komfort des Zimmers
Best boutique hotel on hill (east side)
Wonderful staff and location. Be aware of the board like feeling beds. Great food. Staff best in Ecuador. Have a powerful car to get up hill ;). Have fun finding this place...lol

10/10 – Hervorragend

Jacques Dion, Atlanta

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Unique
Outstanding hospitality. Bucolic, remote surroundings.

10/10 – Hervorragend

Holly, Denver, Colorado

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
It was a slice of Heaven!
We came off a wonderful boat trip through the Galapagos Islands, which had a very rigorous schedule starting at 7AM daily. I had seen this hotel on line and fell in love with it. We decided to tack on 2 days at the end of our trip to relax without a schedule. This was the best decision I ever made. We arrived to a fire going in the living room, fresh roses on the table, hot water bottles in our bed and fresh cookies on the night stand! In the morning the breakfast that was included, was served on our porch with fresh blackberry juice. The decor was incredible:l tasteful, warm, antiques and copper. The first night I sank into the huge copper tub. We had dinner both nights in their restaurant. I am a chef and I thought the food was amazing. We never left the property until it was almost time for our plane. The owner is an American with a lovely, bubbly personality. The staff was one of the best I have ever dealt with. They were professional, yet warm and friendly. Most of them spoke English, or tried.

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
a little piece of heaven high above Quito
This beautiful hacienda, perched about 1000 feet above Quito offers incredible views, fabulous ambience (llamas and peacocks greet your arrival), excellent food and outstanding staff. Although about a 15 minute taxi ride from the heart of Quito, the solitude and overall experience more than makes up for it. Recommended without reservation to those who don't want or need to be in the hustle and bustle of downtown Quito.