4/10 – Schlecht
Sarah
Mit dem Partner gereist
20. Feb. 2025
Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Stayed for two nights that we had to book separately due to unavailability of the first room in the second night. Rooms were both okay, clean and comfortable, though quite warm and hard to get cool.
What really destroyed our good experience was the service. We asked if the room in the second night had a fridge, which was answered with no and there would be just one room left that would cost 40 dollars more. As we had quite a lot of food to cool, we paid the extra. On the way to the room we found a shared lounge - with a shared fridge that was completely empty, so we could have just used this one. Staff failed to tell us this, although we specifically said we just need an upgrade for the fridge. Seems like the man in charge just wanted to get his Expedia charges back, because the invoice we got did not match at all to what we paid in total. Plus, on the next morning we saw that the room we had in the first night was unused (had a window on the inside, beds made and towels neatly folded on both beds). They lied to us and withheld information, just to get the most money. If we ever return to the area, we would not stay again even if the rooms were good.
