6/10 – Okay
Norbert
Mit der Familie gereist
5. März 2023
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Summary:
Hotel facilities, rooms and surroundings are super - staff, service, food and drinks rather poor.
The hotel grounds are very large, but still very well maintained. The rooms (we had a junior suite) are very spacious and well maintained. They are cleaned daily.
The beach is great, spacious and the seaweed is removed daily. The only thing that should be stopped is the reservation of sunbeds. If you want to get a sunbed, you have to be at the beach before 9am. This is annoying and should be forbidden by the hotel management.
The staff is consistently unfriendly and has no desire to work. Again and again orders were forgotten or deliberately not taken - you feel like a burden and unwelcome. We speak Spanish and English, so it can't have been the language. I would like to see more hospitality for this price.
The food is at most on the level of a better hostel and not on a 5-star level. The buffet resembles a battle and you have to stand in line for a long time. There are standard dishes at most and even these are not always edible - for example, French fries are served half raw - the staff seem overwhelmed by the number of guests.
The a la carte restaurants are a little better, but the reservation process alone is stressful and annoying.
The drinks are also not worth the price. Cocktails are not professionally prepared and the alcohol is definitely stretched or fake and really all the wines are not enjoyable. It was very, very disappointing.
Norbert
Aufenthalt von 9 Nächten im Februar 2023