Dear Mrs. Kerstin Mengede,First, we would like to thank you for choosing us as your destination to enjoy your well-deserved vacation. At Catalonia Royal Bavaro Adults Only, our goal is to provide the best stay to our guests. Thank you so much for your score.We apologize for those details that were an obstacle to achieving your complete satisfaction. It would have been helpful if you had identified the situations that hindered your experience. Thanks to the suggestions of our guests, we are constantly making changes to optimize our procedures and services. We hope you will give us another opportunity to meet your expectations. Best regards, Social MediaCatalonia Royal Bavaro Adults Only

Dear Guest, It is a pleasure that you have chosen the Catalonia Royal Bavaro Adults Only as a destination to enjoy your days off. Also, we appreciate that you share with this Expedia community the experience of your recent stay. We are pleased to know that you have positively highlighted the service of our staff.On the other hand, we are sorry that your relaxing days were interrupted by the presence of seaweed on our beach. Unfortunately, the sargassum storm is a natural phenomenon that has invaded all the coasts of the Caribbean, affecting us directly. Although we cannot control this situation, our team is doing everything possible to keep our beach in the best conditions to our guests can enjoy clean and crystal clear waters.In Addition, thank you very much for your suggestions. The feedback from our guests is always good as it helps us to improve in significant areas of opportunity. We have forwarded your perception about the room to the area manager of the departments involved to implement the necessary improvements. We say goodbye, reminding you that Catalonia Royal Bavaro will always be your home in the Caribbean. We look forward to welcoming soon to provide you with more memorable moments. Best regards, Social Media Catalonia Royal Bavaro Adults Only

Dear Mr. Thomas, It is a pleasure for us to receive these comments on your recent stay and confirm that we have met your expectations for the most part. In addition, we are grateful for the time you have taken to post your experience. You may have noticed that the satisfaction of our guests is our main goal. Thank you very much for your suggestions. We will apply the necessary corrections so that on your next stay we meet all your expectations and provide you with an excellent experience in all aspects. We look forward to welcoming you back as soon as possible. You are already part of this great Catalonia Family. Best regards, Social Media Catalonia Royal Bávaro - Adults Only

Dear Guest, First of all, we are grateful that you have chosen us as your destination in the Caribbean to enjoy your days off and for the time you have dedicated to detailing your experience. At Catalonia Royal Bavaro we strive to provide a wonderful experience to all our guests and we are sorry for not having achieved your satisfaction despite our efforts. We take this opportunity to apologize for the inconveniences you experienced during your stay and we are saddened to hear that you returned home with the perception that we did not do enough to meet your expectations. Each of the points mentioned has been forwarded to the management of the departments involved to implement the necessary improvements to optimize our procedures. Thanks to these observations, we can adjust the necessary details and avoid repetition. We reiterate our gratefulness for your honesty and hope that you will give us another opportunity to receive you and offer you the extraordinary experience you deserve. Best regards, Social Media Catalonia Royal Bavaro

Dear Tyreik Hakeem,Thank you very much for taking the time to share your positive experience after your recent stay at our hotel.We will do everything we can to make your future experience as pleasant or even better than the one you have had.Sincerely,

Dear Melissa,Thank you for sharing your opinion with us. Cordially,

Dear Jerome M,We would like to express our gratitude for choosing us for your last holidays and for the valuable time that you took to let us know about your experiences concerning your stay. We look forward to welcoming you back to our little piece of paradise and assure you that you will enjoy superior services and facilities on your next visit.Kind regards,Catalonia Royal Bavaro

Dear Richard,Thank you for your kind feedback regarding the service you experienced during your recent stay with us. We are thrilled to hear that you found our service to be amazing.Cordially,

Dear Adrian Nelson,Thank you very much for taking the time to share your positive experience after your recent stay at our hotelSincerely,

Dear Latanya Denise,We would like to express our gratitude for choosing us for your last holidays and for the valuable time that you took to let us know about your experiences concerning your stay. Kind regards,

Dear Allen,Thank you for taking the time to share your comments about your recent stay with us. We are delighted to know that you enjoyed your stay at our hotel.A cordial greeting,

Dear KeNeshia,We would like to express our gratitude for choosing us for your last holidays and for the valuable time that you took to let us know about your experiences concerning your stay. We sincerely appreciate your comments. They truly allow us to adjust and improve our services as well as the hotel facilities.Kind regards,

Dear Robert P Baldino,We sincerely appreciate your kind comment. We are pleased to know that you had an excellent experience during your stay. Our team works hard to ensure our guests' satisfaction, and your words encourage us to continue providing exceptional service.We appreciate your support and hope to have the pleasure of welcoming you again in the future.Sincerely,

Dear Asia,Thanks for staying with us. We appreciate your feedback!Cordially,

Dear Juan,Thank you for your kind feedback regarding the service you experienced during your recent stay with us. Once again, thank you for choosing our hotel and for recognizing our commitment to delivering outstanding service.Cordially,

Dear Gabriela Vázquez,Thanks for staying with us. We appreciate your feedback!Sincerely,

Estimado Giovanni Baldemar,Gracias por sus amables comentarios sobre el servicio que experimentó durante su reciente estadía con nosotros.Una vez más, gracias por elegir nuestro hotel y por reconocer nuestro compromiso de brindar un servicio excepcional.Cordialmente,

Dear Orialis,We would like to express our gratitude for choosing us for your last holidays and for the valuable time that you took to let us know about your experiences concerning your stay.It is always good to receive feedback from our guests, as it helps us improve in areas of opportunity. Best regards,

Dear Nicholas,We would like to express our gratitude for choosing us for your last holidays and for the valuable time that you took to let us know about your experiences concerning your stay. Thank you for your trust in us and for sharing your positive comments.Sincerely,

Dear Suheidy,Thanks for staying with us. We appreciate your feedback!Cordially,

Dear Stephanie,What a wonderful review! We are thrilled to hear that you enjoyed a few days of rest and relaxation in our little paradise. We will always welcome you with open arms as you are an important part of this great Catalonia Family. We look forward to seeing you soon.

Dear Jermaine,First of all, we would like to thank you for sharing your impressions with us about your stay.We assure you the level of service you received is certainly not the service Royalton Punta Cana is known for, and I really hope we have the opportunity to welcome you in the near future to our beautiful hotel, so we can change your perception of us.Cordially,

Estimado Ernest Jovannie,Nos hace mucha ilusión recibir estas palabras y confirmar que su estancia ha sido todo lo que esperaba.Muchas gracias por la recomendación. Por supuesto, ya formas parte de esta gran familia de Catalonia Hotels & Resorts.Atentamente,

Dear Tinayia,Thank you for sharing your opinion with us. Sincerely,

Dear Margarita,What a wonderful review! We are thrilled to hear that you enjoyed a few days of rest and relaxation in our little paradise. We will always welcome you with open arms as you are an important part of this great Catalonia Family. We look forward to seeing you soon. Cordially,

Dear Victoria,Thank you for your kind feedback regarding the service you experienced during your recent stay with us. We are thrilled to hear that you found our service to be amazing.Once again, thank you for choosing our hotel and for recognizing our commitment to delivering outstanding service. We hope to have the pleasure of welcoming you back in the future for another remarkable stay. Cordially,

Dear Tina,Thank you for taking the time to share your comments about your recent stay with us. We are delighted to know that you enjoyed your stay at our hotel.Thank you once again for choosing our hotel. We look forward to serving you again and providing you with another exceptional stay.

Dear David,Thank you for your kind feedback regarding the service you experienced during your recent stay with us. We are thrilled to hear that you found our service to be amazing.Once again, thank you for choosing our hotel and for recognizing our commitment to delivering outstanding service. Cordially,

Dear Charles,We are very excited to receive these words and confirm that your stay has been everything you expected. Thank you very much for the recommendation. Of course, you are already part of this great Catalonia Hotels .Best regards,

Dear Mylee Jo,Thanks for staying here! Your opinion is very important for us.Cordially,

Dear Yazmin,What a wonderful review! We are thrilled to hear that you enjoyed a few days of rest and relaxation in our little paradise. We look forward to seeing you soon. Cordially,

Dear Ian Thomas,We would like to express our gratitude for choosing us for your last holidays and for the valuable time that you took to let us know your experiences concerning your stay. We sincerely appreciate your comments. They truly give us the opportunity to adjust and improve our services as well as the hotel facilities.We look forward to welcoming you back to our little piece of paradise and assure you that you will enjoy superior services and facilities on your next visit.Kind regards,

Dear Paola,Thank you very much for taking the time to share your positive experience after your recent stay at our hotel. We are delighted to know that your stay has been excellent and that you have enjoyed our beautiful surroundings.We thank you again for choosing our hotel and we hope to welcome you again during your next stay. We will do everything we can to make your future experience as pleasant or even better than the one you have had.Sincerely,

We are deeply disappointed to learn about the numerous challenges you encountered during your recent stay at Catalonia Royal Bavaro. Please accept our sincerest apologies for the unacceptable level of customer service, the issues with food qua lity and timing, and the inconvenience regarding access to drinking water. Your experience falls well below the standards we strive to uphold, and we understand the frustration and disappointment it must have caused.We are equally concerned about the persistent sales pitches and the lack of entertainment options, as well as the condition of the beach and the disruption caused by nearby construction. Please rest assured that we take your feedback seriously, and we will be addressing these issues with our management and staff to implement immediate improvements.We genuinely value your feedback as it helps us identify areas for enhancement, and we regret that we fell short in meeting your expectations. It is our sincere hope that you will reconsider and give us another opportunity to provide you with the exceptional experience you deserve. Should you decide to return, we would be honored to welcome you back and demonstrate our commitment to your satisfaction.Once again, we apologize for the shortcomings you experienced, and we thank you for bringing them to our attention. We appreciate your candid feedback, and we hope to have the opportunity to restore your trust in Catalonia Royal Bavaro.

Dear Kevin,Thank you for your kind feedback regarding the service you experienced during your recent stay with us. We are thrilled to hear that you found our service to be amazing.Once again, thank you for choosing our hotel and for recognizing our commitment to delivering outstanding service. We hope to have the pleasure of welcoming you back in the future for another remarkable stay. Cordially,