Haustierfreundliche Hotels in Puigcerdà suchen

"Hotel with nice deco. rooms ok but nothing special. Breakfast very good and personal very friendly. Playroom for kids. However, very bad experience with pool and spa. While on the booking page it said this is included, which was one of the reasons we booked this hotel for the kids, upon arrival we were informed that this service comes at significant additional cost. I complained but the hotel direction remained completely stubborn and we had to pay additional 64€ for 3h use of Swimming pool and sauna! It is nice, but this is completely insane and a shame. I’ve never seen a hotel in this price category where using the hotel facilities is not included. On top, not all whirl functionalities worked and the opening hours also didn‘t correspond to what was communicated when booking. VIP benefits: prosecco only received after complaining, room upgrade was not offered. The kids liked it though, hence left with very mixed feelings. Probably would not recommend. "

"Das Personal war sehr freundlich und das Hotel lag sehr zentral. Das Hotel hat keinen eigenen Parkplatz und die Parkgebühren waren sehr hoch. Das Zimmer hatte eine gute Größe, aber wir hatten an der einen Wand war ein großer Schimmelfleck. Die Matratze vom Doppelbett war total durchgelegen und das Zimmer lag direkt am sehr lauten Fahrstuhl. Das Zimmer hatte keine Klimaanlage und so war es Nachts sehe sehr warm. "