2/10 – Ungenügend
Andreas
Mit der Familie gereist
5. Dez. 2024
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Unfortunately, we were seduced by the beautiful pictures on the net, which must be a „little older “.
Our bungalow did not correspond to the description - so the windows had no panes, but only nets. With it you can live well in the jungle, after all you can follow the outside noises perfectly. But the nets were badly damaged. The mattresses were through and under the sheets you should also better not look.
When a heavy rain fell, the power initially went out for a long time - even if you are surprised that there is no generator or the garden apparently not well kept in a hotel of this category, also okay. However, we had to find that a huge tree in the parking lot had fallen on several cars and motorcycle rental cars. Our car was also affected-total damage. Not to imagine if we had arrived at the hotel a few minutes later. No one can do anything for that, but for the subsequent handling. We were virtually expelled from the hotel. Communication with police, car rental etc. were not possible.
However, the promise to reimburse our accommodation costs - we had just moved into the room - was not respected in retrospect: Expedia as our travel portal referred to the rejection by the hotel. The Shawandha Lodge, in turn, referred to the cancellation policy. Multiple emails and phone calls with employees of the facility could not solve the issue.
Andreas
Aufenthalt von 1 Nacht im Oktober 2024