3 Außenpools, Sonnenschirme, Liegestühle

Bewertungen von Emotions by Hodelpa Puerto Plata

4 out of 5
Emotions by Hodelpa Puerto Plata
Playa Dorada, Puerto Plata

Bewertungen

7,8

Gut

390 von insgesamt 925 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
229 von insgesamt 925 Gästebewertungen haben eine Bewertung von 8 - Gut" "
147 von insgesamt 925 Gästebewertungen haben eine Bewertung von 6 - Okay" "
80 von insgesamt 925 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
79 von insgesamt 925 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,4/10

Sauberkeit

8,2/10

Personal & Service

7,8/10

Ausstattung

8,2/10

Zustand der Unterkunft

8,2/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Raphaela

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Sehr laut
Aufenthalt von 1 Nacht im Juni 2023
Antwort von Raphaela am 12. Juni 2023
Hola Sra.RaphaelaMuchisimas gracias por escoger nuestro hotel Emotions by Hodelpa Puerto Plata durante sus vacaciones en la costa norte de nuestra bella isla. Agradecemos en todo lo que vale el que nos haya escrito, pues sus comentarios nos permiten ser mejor cada día. Una vez mas gracias por su puntuación 4/5.Saludos Cordiales,Rosa Vasquez Gerente del servicio al cliente.

6/10 – Okay

Andreas, Wetikon

Mit dem Partner gereist
Gut: Sauberkeit und Zustand der Unterkunft
Das einzig gute war das Zimmer. Kein gutes Essen und kein guter Service.
Aufenthalt von 2 Nächten im September 2019
Antwort von Emotions Playa Dorada am 15. März 2020
Liebe Andreas. Vielen Dank, dass Sie Emotions by Hodelpa während Ihres Aufenthalts in Playa Dorada bevorzugt haben. Es tut uns sehr leid, dass Ihr Aufenthalt nicht so gut verlaufen ist, wie wir es uns erhofft hatten. Wir nehmen Ihre Wahrnehmung in jeder Hinsicht zur Kenntnis, wir entschuldigen uns aufrichtig und werden unermüdlich daran arbeiten, Ihre Standards zu erreichen. Wir haben alle beteiligten Führungskräfte informiert, sich weiter zu verbessern und zu verbessern lebe eine unvergessliche Erfahrung mit Liebe. Herzliche Grüße

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Neue Anlage und phantastisches Personal / Service
Die Hotelanlage ist brandneu und entspricht modernen Standards. Ich hatte eine Swimout Suite, wobei sich 4 Zimmer einen privaten Pool teilen. Der Pool ist lang genug um darin auch schwimmen zu können. Die Swimout Suite eignet sich vor allem für Leute, welche abseits des Hauptpools etwas Privatsphäre (zu Zweit) geniessen möchten. Das Essen würde ich als überdurchschnittlich bezeichnen, wohlwissend dass Urlaub in den Tropen selten oder nie einen Gourmeturlaub darstellt. Besonders hervorzuheben ist das äussersts freundliche und kompetente Personal (Bar, Restaurant, Reinigung, Security, usw). Dieses Hotel ist eine absolute Empfehlung in Puerto Plata. Ich war schon in einem anderen Resort, dem VH Gran Ventana, welche die besten Tage hinter sich hat, das Essen unterdurchschnittlich ist.
Aufenthalt von 4 Nächten im Mai 2018
Antwort von Monica, Hodelpa Costumer Satisfaction Manager am 29. Mai 2018
Dear guest, Thank you for choosing us. We are proud to know we met your standards and from the property to our team could delivered the way you expected. Thank you for commenting how much you enjoyed your swim out rooms with your beautiful private pool. We will be waiting with arms wide open for your next visit. Sincerely,

4/10 – Schlecht

Alexander

Mit der Familie gereist
Gut: Sauberkeit
Checkw-in was a long process (one hour on a 95 degree day). I asked for two beds instead of one. This request needed to be ok’d by a manager who was nowhere to be found. I couldn’t make a restaurant reservation because I didn’t have room number assigned yet. After having no success getting into any of the three a la carte restaurants, I went to client services and explained what had happened. This got us nowhere, as they were still unable or unwilling to accommodate a table for two in any of the three restaurants.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von ALEXANDER am 26. Mai 2024
Hello Mr. AlexanderThank you very much for choosing our Emotions by Hodelpa Playa Dorada hotel during your vacation on the north coast of our beautiful island. We are grateful for the fact that you have written to us, because your comments allow us to know about your experience and help us to be better every day.How sorry we are that the service was not to your complete satisfaction and with concrete actions. Immediately we received your communication, we met with our team and held a meeting to analyze everything you asked us, since we take the opinions of our guests very seriously.We trust that you will give us the opportunity to stay with us again to achieve your total satisfaction.Once again, thank you for your comment. Sincerely , Rosa Vasquez Guest Service Manager.

8/10 – Gut

Endry

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Todo excelente, excepto el cristal del baño el cuál está a despegado de la parte de abajo y se balanceaba mucho.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Endry am 25. Mai 2024
Hola Sr. EndryMuchísimas gracias por escoger Emotions Playa Dorada durante sus vacaciones en la costa norte de nuestra bella isla. Agradecemos en todo lo que vale el que nos haya escrito, pues sus comentarios nos permiten saber de su experiencia y nos ayudan a ser mejores cada dia. Cuanto lamentamos que el servicio no haya sido de su entero agrado y con acciones concretas. Inmediatamente recibimos su comunicación nos reunimos con nuestro equipo y sostuvimos una Reunión para analizar todo lo que nos plantea, ya que tomamos muy enserio la opinion de nuestros huéspedes.Confiamos en que nos de la oportunidad de alojarse nuevamente con nosotros para lograr su total satifaccion.Una vez mas , gracias por su comentario. Un saludo cordial ,Rosa VasquezGerente de Guest Service.

8/10 – Gut

Dwayne

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very good property to visit for vacation.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Dwayne am 22. Mai 2024
Hello Mr. DwayneThank you very much for choosing our Emotions by Hodelpa Playa Dorada hotel during your vacation on the north coast of our beautiful island. We are grateful for the fact that you have written to us, because your comments allow us to know about your experience and help us to be better every day.Once again, thank you for your comment. Sincerely ,Rosa VasquezGuest Service Manager

10/10 – Hervorragend

Wilfredo

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Overall friendly and welcoming environment. Great experience and very clean facility.
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Wilfredo am 21. Mai 2024
Hello Mr. WilfredoThank you very much for choosing our Emotions by Hodelpa Playa Dorada hotel during your vacation on the north coast of our beautiful island. We are grateful for the fact that you have written to us, because your comments allow us to know about your experience and help us to be better every day.Once again, thank you for your comment. Sincerely ,Rosa VasquezGuest Service Manager

8/10 – Gut

Stuart

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I always like the people. They are friendly and helpful. What I didn't like is that there was some type of mold in the water container of the tea/coffee maker. Also, my jacuzzi didn't work. The plug didn't go down. My room was 13212.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Stuart am 19. Mai 2024
Hello Mr. Stuart Thank you very much for choosing Emotions Playa Dorada during your vacation on the north coast of our beautiful island. We are grateful for the fact that you have written to us, because your comments allow us to know about your experience and help us to be better every day. Once again, thank you for your comment. Kind regards, Rosa VasquezGuest Service Manager.

10/10 – Hervorragend

Aldemar Sanchez, Elmhurst

Aufenthalt von 4 Nächten im Mai 2024
Antwort von Aldemar Sanchez am 19. Mai 2024
Hello Mr. Aldemar Sanchez Thank you very much for choosing Emotions Playa Dorada during your vacation on the north coast of our beautiful island. We are grateful for the fact that you have written to us, because your comments allow us to know about your experience and help us to be better every day. Once again, thank you for your comment. Kind regards, Rosa VasquezGuest Service Manager.

10/10 – Hervorragend

Yaritza

Mit dem Partner gereist
Gut: Zustand der Unterkunft
Excelente atenciones
Aufenthalt von 2 Nächten im Mai 2024
Antwort von YERITZA am 12. Mai 2024
Hola Sra. YaritzaMuchas gracias por elegir nuestro hotel Emotions by Hodelpa Playa Dorada durante sus vacaciones en la costa norte de nuestra hermosa isla. Agradecemos que nos hayas escrito, porque tus comentarios nos permiten conocer tu experiencia y nos ayudan a ser mejores cada día. Una vez más, gracias por tu comentario. Atentamente,Rosa Vasquez Gerente de Servicio al Huésped

10/10 – Hervorragend

Yubi

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
La comida 10 de 10 Excelente
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Yubi am 13. Mai 2024
Hola Sra. Yubi Muchísimas gracias por escoger Emotions Playa Dorada durante sus vacaciones en la costa norte de nuestra bella isla. Agradecemos en todo lo que vale el que nos haya escrito, pues sus comentarios nos permiten saber de su experiencia y nos ayudan a ser mejores cada dia. Una vez mas , gracias por su comentario. Un saludo cordial ,Rosa VasquezGerente de Guest Service.

6/10 – Okay

Robert

Mit einer Gruppe gereist
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Stayed here for 3 nights and was not impressed. The resort is very basic and average. The price made sense once I got there and seen what was offered. The food was not good quality at the buffet and the restaurant Oregano was only slightly better. The wait staff was usually pleasant and were quick to notice you sit down and get your drinks. The drinks were super sugary and very limited. Only 1 local beer option and well liquor for the few mixed drinks they make. The room was average and showed many signs of wear and tear. The sheets had some small stains in places and the glass in the shower was not clean. The floor seemed clean and the a/c worked but the remote was a little touchy. The bed was overall pretty comfortable as were the pillows. It downpoured for the second half of my second day there. The entire resort was flooded and the walkways had 6 inches of standing water on them. Its a beach resort so not the biggest problem except for during this rain a friend staying 1 room over had the ceiling in the bathroom start pouring down water. He called the front desk as well as placed a complaint on their website where you can post issue you are having. No on showed up or called him back. The next day we stopped by the front desk, they said they would get someone over there and still no one showed up. I had no hot water in my room on the 3rd night and another friend I was with that was in a different building had no hot water for 2 days with no help from the front desk.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Robert am 10. Mai 2024
Hello Mr. RobertThank you very much for choosing our Emotions by Hodelpa Playa Dorada hotel during your vacation on the north coast of our beautiful island. We are grateful for the fact that you have written to us, because your comments allow us to know about your experience and help us to be better every day.How sorry we are that the service was not to your complete satisfaction and with concrete actions. Immediately we received your communication, we met with our team and held a meeting to analyze everything you asked us, since we take the opinions of our guests very seriously.We trust that you will give us the opportunity to stay with us again to achieve your total satisfaction.Once again, thank you for your comment. Sincerely ,Waldy RosarioGuest Service Agent.

8/10 – Gut

Kenneth

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Need more service on the beach
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Kenneth am 7. Mai 2024
Hello Mr. KennethThank you very much for choosing our Emotions by Hodelpa Playa Dorada hotel during your vacation on the north coast of our beautiful island. We are grateful for the fact that you have written to us, because your comments allow us to know about your experience and help us to be better every day.How sorry we are that the service was not to your complete satisfaction and with concrete actions. Immediately we received your communication, we met with our team and held a meeting to analyze everything you asked us, since we take the opinions of our guests very seriously.We trust that you will give us the opportunity to stay with us again to achieve your total satisfaction.Once again, thank you for your comment. Sincerely ,Waldy RosarioGuest Service Agent.

6/10 – Okay

Elizabeth

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Elizabeth am 6. Mai 2024
Hola Sra. ElizabethMuchísimas gracias por escoger Emotions Playa Dorada durante sus vacaciones en la costa norte de nuestra bella isla. Agradecemos en todo lo que vale el que nos haya escrito, pues sus comentarios nos permiten saber de su experiencia y nos ayudan a ser mejores cada dia. Cuanto lamentamos que el servicio no haya sido de su entero agrado y con acciones concretas. Inmediatamente recibimos su comunicación nos reunimos con nuestro equipo y sostuvimos una Reunión para analizar todo lo que nos plantea, ya que tomamos muy enserio la opinion de nuestros huéspedes.Confiamos en que nos de la oportunidad de alojarse nuevamente con nosotros para lograr su total satifaccion.Una vez mas , gracias por su comentario. Un saludo cordial ,Waldy RosarioAgente de Guest Service.

10/10 – Hervorragend

Shariff

Aufenthalt von 1 Nacht im April 2024

6/10 – Okay

Evelyn

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Room was spacious but it was a bit musty or humid smelling. Room service was slow so it’s better to go to the buffet.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Evelyn am 6. Mai 2024
Hello Mrs. EvelynThank you very much for choosing our Emotions by Hodelpa Playa Dorada hotel during your vacation on the north coast of our beautiful island. We are grateful for the fact that you have written to us, because your comments allow us to know about your experience and help us to be better every day.Once again, thank you for your comment. Sincerely,Rosa Vasquez Guest Service Manager

4/10 – Schlecht

Wander

Mit dem Partner gereist
Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Ausstattung
El inicio de mi estadía acá fue traumante, ya que tuve que esperar 2 horas para que mi habitación estuviese lista, luego de eso ordené en varias ocasión el servicio a la habitación y lo que pedía me lo llevaban incompleto luego me decían que me iban a llevar lo que faltaba y nunca me llevaron nada, considero que no es justo
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Wander am 6. Mai 2024
Hola Sr. WanderMuchas gracias por elegir nuestro hotel Emotions by Hodelpa Playa Dorada durante sus vacaciones en la costa norte de nuestra hermosa isla. Agradecemos que nos hayas escrito, porque tus comentarios nos permiten conocer tu experiencia y nos ayudan a ser mejores cada día. Una vez más, gracias por tu comentario. Atentamente,Rosa Vasquez Gerente de Servicio al Huésped

8/10 – Gut

Rossana

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everything was close so not a lot of walking which was great since I had my elderly mom. Dominican restaurant wasn’t great so we stuck with buffet. Lots of variety. The only thing I would say is the room needed somewhere to sit other than the bed.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Rosanna am 7. Mai 2024
Hello Mrs. RosannaThank you very much for choosing our Emotions by Hodelpa Playa Dorada hotel during your vacation on the north coast of our beautiful island. We are grateful for the fact that you have written to us, because your comments allow us to know about your experience and help us to be better every day.How sorry we are that the service was not to your complete satisfaction and with concrete actions. Immediately we received your communication, we met with our team and held a meeting to analyze everything you asked us, since we take the opinions of our guests very seriously.We trust that you will give us the opportunity to stay with us again to achieve your total satisfaction.Once again, thank you for your comment. Sincerely ,Waldy RosarioGuest Service Agent.

10/10 – Hervorragend

Joher Giuseppe

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everything was excellent, we had a pretty good time with our family!
Aufenthalt von 2 Nächten im April 2024
Antwort von Joher am 4. Mai 2024
Hello Mr. JoherThank you very much for choosing our Emotions by Hodelpa Playa Dorada hotel during your vacation on the north coast of our beautiful island. We are grateful for the fact that you have written to us, because your comments allow us to know about your experience and help us to be better every day.Once again, thank you for your comment. Sincerely ,Waldy RosarioGuest Service Agent.

10/10 – Hervorragend

Albadely

Aufenthalt von 1 Nacht im Mai 2024
Antwort von Albadely am 23. Mai 2024
Hello Mrs. AlbadelyThank you very much for choosing our Emotions by Hodelpa Playa Dorada hotel during your vacation on the north coast of our beautiful island. We are grateful for the fact that you have written to us, because your comments allow us to know about your experience and help us to be better every day.Once again, thank you for your comment. Sincerely ,Rosa Vasquez Guest Service Manager

6/10 – Okay

Anaeli

Aufenthalt von 2 Nächten im April 2024
Antwort von Anaeli am 22. Mai 2024
Hello Mrs. AnaeliThank you very much for choosing our Emotions by Hodelpa Playa Dorada hotel during your vacation on the north coast of our beautiful island. We are grateful for the fact that you have written to us, because your comments allow us to know about your experience and help us to be better every day.How sorry we are that the service was not to your complete satisfaction and with concrete actions. Immediately we received your communication, we met with our team and held a meeting to analyze everything you asked us, since we take the opinions of our guests very seriously.We trust that you will give us the opportunity to stay with us again to achieve your total satisfaction.Once again, thank you for your comment. Sincerely ,Rosa VasquezGuest Service Manager.

8/10 – Gut

Cecelia

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 4 Nächten im April 2024
Antwort von Cecilia am 2. Mai 2024
Hola Sra. CeciliaMuchísimas gracias por escoger Emotions Playa Dorada durante sus vacaciones en la costa norte de nuestra bella isla. Agradecemos en todo lo que vale el que nos haya escrito, pues sus comentarios nos permiten saber de su experiencia y nos ayudan a ser mejores cada dia. Cuanto lamentamos que el servicio no haya sido de su entero agrado y con acciones concretas. Inmediatamente recibimos su comunicación nos reunimos con nuestro equipo y sostuvimos una Reunión para analizar todo lo que nos plantea, ya que tomamos muy enserio la opinion de nuestros huéspedes.Confiamos en que nos de la oportunidad de alojarse nuevamente con nosotros para lograr su total satifaccion.Una vez mas , gracias por su comentario. Un saludo cordial ,Waldy RosarioAgente de Guest Service.

6/10 – Okay

Migelina

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit
Pocos empleados y pocas atenciones
Aufenthalt von 2 Nächten im April 2024
Antwort von Miguelina am 28. Apr. 2024
Hola Sra. MiguelinaMuchísimas gracias por escoger Emotions Playa Dorada durante sus vacaciones en la costa norte de nuestra bella isla. Agradecemos en todo lo que vale el que nos haya escrito, pues sus comentarios nos permiten saber de su experiencia y nos ayudan a ser mejores cada dia. Cuanto lamentamos que el servicio no haya sido de su entero agrado y con acciones concretas. Inmediatamente recibimos su comunicación nos reunimos con nuestro equipo y sostuvimos una Reunión para analizar todo lo que nos plantea, ya que tomamos muy enserio la opinion de nuestros huéspedes.Confiamos en que nos de la oportunidad de alojarse nuevamente con nosotros para lograr su total satifaccion.Una vez mas , gracias por su comentario. Un saludo cordial ,Waldy RosarioAgente de Guest Service.

10/10 – Hervorragend

Melissa Joanna De La

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im April 2024
Antwort von Melissa am 28. Apr. 2024
Hola Sra. MelissaMuchísimas gracias por escoger Emotions Playa Dorada durante sus vacaciones en la costa norte de nuestra bella isla. Agradecemos en todo lo que vale el que nos haya escrito, pues sus comentarios nos permiten saber de su experiencia y nos ayudan a ser mejores cada dia. Una vez mas , gracias por su comentario. Un saludo cordial ,Waldy RosarioAgente de Guest Service.

4/10 – Schlecht

ALLYSON, Bayside

Gut: Personal & Service
Verbesserungswürdig: Ausstattung
When I arrived no one greeted me, gave me a welcome drink our helped with my luggage. Check in was very slow. The wifi was not working. The main area to eat was buffet and was mediocre. My adult jr suite was good. Our pool was cloudy. The beach was nice but they had the chairs pretty far from the water. Drinks they only one name brand of alcohol. I asked for a 2hrs extend time cost me $30.00. The employees that worked everywhere besides the front desk were helpful and very nice. But shout out to Chemi who worked in the wine bar not sue what I would have done without him he was AWESOME!
Aufenthalt von 3 Nächten im April 2024
Antwort von ALLYSON am 27. Apr. 2024
Hello Mrs. AllysonThank you very much for choosing our Emotions by Hodelpa Playa Dorada hotel during your vacation on the north coast of our beautiful island. We are grateful for the fact that you have written to us, because your comments allow us to know about your experience and help us to be better every day.Once again, thank you for your comment. Sincerely,Rosa Vasquez Guest Service Manager

6/10 – Okay

aihab

Aufenthalt von 5 Nächten im April 2024
Antwort von Aihab am 27. Apr. 2024
Hola Sra. AihabMuchísimas gracias por escoger nuestro hotel Emotions by Hodelpa Playa Dorada durante sus vacaciones en la costa norte de nuestra bella isla. Cuanto lamentamos que el servicio ofrecido no haya sido de su entero agrado y con acciones concretas. Inmediatamente recibimos su comunicación nos reunimos con nuestro departamento y sostuvieron una Reunión para analizar todo lo que nos plantea, ya que tomamos muy enserio la opinion de nuestros huéspedes. Confiamos en que nos de la oportunidad de alojarse nuevamente con nosotros para lograr su total satisfacción. Una vez mas , gracias por su comentario. Un saludo cordial,Rosa Vasquez Gerente de Guest Service.

10/10 – Hervorragend

Milagros

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I really enjoyed my stay here at emotions. The hotel is beautiful, rooms are spacious and clean! Food was pretty standard but overall expected due to it being “resort food”. I came here for my Babymoon and many of the staff members were super helpful with accommodations and supporting me. Love that everything is walkable and the beach is beautiful! Lots of daily activities and for sure family friendly. I would for sure stay here again!
Aufenthalt von 4 Nächten im April 2024
Antwort von Milagros am 26. Apr. 2024
Hello Mrs. MilagrosThank you very much for choosing our Emotions by Hodelpa Playa Dorada hotel during your vacation on the north coast of our beautiful island. We are grateful for the fact that you have written to us, because your comments allow us to know about your experience and help us to be better every day.Once again, thank you for your comment. Sincerely ,Waldy RosarioGuest Service Agent.

10/10 – Hervorragend

Carmen

Aufenthalt von 1 Nacht im April 2024
Antwort von Carmen am 11. Mai 2024
Hello Mrs. Carmen Thank you very much for choosing our Emotions by Hodelpa Playa Dorada hotel during your vacation on the north coast of our beautiful island. We are grateful for the fact that you have written to us, because your comments allow us to know about your experience and help us to be better every day. Once again, thank you for your comment. Sincerely,Rosa Vasquez Guest Service Gerente

10/10 – Hervorragend

Jorge

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very good
Aufenthalt von 1 Nacht im April 2024
Antwort von Jorge am 19. Apr. 2024
Hello Mr. JorgeThank you very much for choosing our Emotions by Hodelpa Playa Dorada hotel during your vacation on the north coast of our beautiful island. We are grateful for the fact that you have written to us, because your comments allow us to know about your experience and help us to be better every day.Once again, thank you for your comment.Kind regards,Waldy RosarioGuest Service Agent.

8/10 – Gut

Luis

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice and clean, need to give the room on time, not one hour after 3pm. And make the reservation for dinner easier, could catch it cuz the communication it’s so bad, web site didn’t work neither
Aufenthalt von 1 Nacht im April 2024
Antwort von Luis am 19. Apr. 2024
Hello Mr. LuisThank you very much for choosing our Emotions by Hodelpa Playa Dorada hotel during your vacation on the north coast of our beautiful island. How sorry we are that the treatment was not to your complete satisfaction and with concrete actions. Immediately we received your communication, we met with our team and held a meeting to analyze everything you raised, since we take the opinion of our guests very seriously.We trust that you will give us the opportunity to meet with us again to achieve your total satisfaction.Once again, thank you for your comment.Kind regards,Waldy RosarioGuest Service Agent.

6/10 – Okay

Altagracia

Mit dem Partner gereist, Mit einer Gruppe gereist, Mit der Familie gereist
Verbesserungswürdig: Personal & Service
One person who stands out of the rest in service and hospitality, Mike you feel welcome and it’s very accommodating is Chimi the sommelier at the winery. Shout out to him ! His great service made a difference. Everyone else was just too indifferent and detached and not caring at all . Facilities is very small and there’s not wait service at the beach area . Also no umbrellas. The only food worthy of eating was at the buffet area . Who has an order gentleman servicing coffee with such gusto and willingness. Shout out to him as well . We were two couples- same experience. Will not return
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Altagracia am 17. Apr. 2024
Hello Mrs. Altagracia.Thank you very much for choosing our Emotions by Hodelpa Playa Dorada hotel during your vacation on the north coast of our beautiful island. We are grateful for the fact that you have written to us, because your comments allow us to know about your experience and help us to be better every day. How sorry we are that the service was not to your complete satisfaction and with concrete actions. Immediately we received your communication, we met with department and held a meeting to analyze everything you raised, since we take the opinion of our guests very seriously.We trust that you will give us the opportunity to meet with us again to achieve your total satisfaction.Once again, thank you for your comment.Kind regards,Waldy RosarioGuest Service Agent.

10/10 – Hervorragend

Freisey

Gut: Personal & Service
Aufenthalt von 1 Nacht im April 2024
Antwort von Freisey am 12. Apr. 2024
Hola Sra. FreiseyMuchisimas gracias por escoger nuestro hotel Emotions by Hodelpa Playa Dorada durante sus vacaciones en la costa norte de nuestra bella isla. Agradecemos en todo lo que vale el que nos haya escrito , pues sus comentarios nos permiten saber de sus experiencia y nos ayudan a ser mejores cada dia. Una vez mas , gracias por tomar de su tiempo para calificarnos. Saludos Cordiales,Diosmeris Nolasco Agente de Guest Service.

6/10 – Okay

Nicholas

Mit einer Gruppe gereist
Gut: Personal & Service
Beach was nasty and yhe food was mediocre at best!
Aufenthalt von 4 Nächten im Februar 2024
Antwort von Nicholas am 9. Apr. 2024
Hello Mr. Nicholas, Thank you very much for choosing Emotions by Hodelpa Puerto Plata at the north of this beautiful Island.We appreciate in all that it is worth that you have written to us because your comments help us to be better every day.. One more time thank you!Best regards,Rosa Vasquez Guest Services Manager.

10/10 – Hervorragend

AlBert

Mit der Familie gereist
Nice, clean place.. food is good! Easy access to beach.. definitely good value
Aufenthalt von 3 Nächten im März 2024
Antwort von Albert am 5. Apr. 2024
Hello Mr. AlbertThank you very much for choosing our Emotions by Hodelpa Playa Dorada hotel during your vacation on the north coast of our beautiful island. We are grateful for the fact that you have written to us, because your comments allow us to know about your experience and help us to be better every day.Once again, thank you for your comment.Kind regards,Waldy RosarioGuest Service Agent.

10/10 – Hervorragend

Anyerolina

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I really enjoy it’s great to go with the family!
Aufenthalt von 2 Nächten im April 2024
Antwort von Anyerolina am 5. Apr. 2024
Hola Sra. Anyerolina Muchisimas gracias por escoger nuestro hotel Emotions by Hodelpa Playa Dorada durante sus vacaciones en la costa norte de nuestra bella isla. Agradecemos en todo lo que vale el que nos haya escrito , pues sus comentarios nos permiten saber de sus experiencia y nos ayudan a ser mejores cada dia.Una vez mas , gracias por su comentario. Un saludo cordial ,Waldy RosarioAgente de Guest Service.

4/10 – Schlecht

JOSE

Verbesserungswürdig: Sauberkeit
Aufenthalt von 3 Nächten im März 2024
Antwort von Jose am 5. Apr. 2024
Hola Sr. Jose Muchísimas gracias por escoger nuestro hotel Emotions by Hodelpa Playa Dorada durante sus vacaciones en la costa norte de nuestra bella isla. Cuanto lamentamos que el servicio ofrecido no haya sido de su entero agrado y con acciones concretas. Inmediatamente recibimos su comunicación nos reunimos con nuestro departamento y sostuvieron una Reunión para analizar todo lo que nos plantea, ya que tomamos muy enserio la opinion de nuestros huéspedes.Confiamos en que nos de la oportunidad de alojarse nuevamente con nosotros para lograr su total satifaccion.Una vez mas , gracias por su comentario. Un saludo cordial ,Waldy RosarioAgente de Guest Service.

8/10 – Gut

Argelia

Mit einer Gruppe gereist
Gut: Ausstattung
Emotions by Hodelpa is very good Place to stay Excellent Service. Food good also Service great Rooms are very comfortable Definitive I recommended
Aufenthalt von 1 Nacht im März 2024
Antwort von Argelia am 1. Apr. 2024
Hola Sr. ArgeliaMuchisimas gracias por escoger nuestro hotel Emotions by Hodelpa Playa Dorada durante sus vacaciones en la costa norte de nuestra bella isla. Agradecemos en todo lo que vale el que nos haya escrito , pues sus comentarios nos permiten saber de sus experiencia y nos ayudan a ser mejores cada dia.Una vez mas , gracias por su comentario. Un saludo cordial ,Waldy RosarioAgente de Guest Service.

8/10 – Gut

Davenna

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Good time
Aufenthalt von 5 Nächten im März 2024
Antwort von Davenna am 1. Apr. 2024
Hola Sra. DavennaMuchisimas gracias por escoger nuestro hotel Emotions by Hodelpa Playa Dorada durante sus vacaciones en la costa norte de nuestra bella isla. Agradecemos en todo lo que vale el que nos haya escrito , pues sus comentarios nos permiten saber de sus experiencia y nos ayudan a ser mejores cada dia.Una vez mas , gracias por su comentario. Un saludo cordial ,Waldy RosarioAgente de Guest Service.

10/10 – Hervorragend

Norma

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Lovely experience
Aufenthalt von 5 Nächten im März 2024
Antwort von Norma am 27. März 2024
Hello Mrs. NormaThank you so much for choosing Emotions By Hodelpa around our beautiful island for your vacations , we are so glad that your experience has been just like you spected , we take your feedback in an marvelous way of improving.Hope you reach us again,Kind regards ,Waldy RosarioGuest Service Agent.

2/10 – Ungenügend

Maria Isabel

Verbesserungswürdig: Sauberkeit und Personal & Service
Antwort von Maria Isabel am 21. März 2024
Hello Mrs. Maria Isabel Thank you very much for choosing Emotions by Hodelpa Puerto Plata at the north of this beautiful Island.We appreciate in all that it is worth that you have written to us because your comments help us to be better every day. We are sorry that your stay was not like you expected. One more time thank you!Best Regards,Guest Service!

10/10 – Hervorragend

Sandra

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Emotions Puerto Plata is a great beach front property. The staff are friendly and efficient and the food is good. I would not hesitate to stay here in the future.
Aufenthalt von 7 Nächten im März 2024
Antwort von Sandra am 20. März 2024
Hello Mrs. SandraThank you very much for choosing our Emotions by Hodelpa Playa Dorada hotel during your vacation on the north coast of our beautiful island. We are grateful for the fact that you have written to us, because your comments allow us to know about your experience and help us to be better every day.Once again, thank you for your comment.Kind regards,Waldy RosarioGuest Service Agent.

10/10 – Hervorragend

Luis

Good
Aufenthalt von 1 Nacht im März 2024
Antwort von Luis am 18. März 2024
Hello Mr. LuisThank you very much for choosing our Emotions by Hodelpa Playa Dorada hotel during your vacation on the north coast of our beautiful island. We are grateful for the fact that you have written to us, because your comments allow us to know about your experience and help us to be better every day.Once again, thank you for your comment.Kind regards,Diosmeris Nolasco Guest Service Agent.

10/10 – Hervorragend

Norma, Cibolo

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I highly recommend this hotel. Everyone was very nice, polite and attentive to our needs. The food was amazing and the facilities were very clean. We are definitely planning on going again!
Aufenthalt von 3 Nächten im März 2024
Antwort von Norma am 14. März 2024
Hello Mrs. NormaThank you very much for choosing our Emotions by Hodelpa Playa Dorada hotel during your vacation on the north coast of our beautiful island. We are grateful for the fact that you have written to us, because your comments allow us to know about your experience and help us to be better every day.Once again, thank you for your comment.Kind regards,Waldy RosarioGuest Service Agent.

10/10 – Hervorragend

Verifizierter Reisender

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The beach was perfect. The property was very clean. The staff was friendly and helpful.
Aufenthalt von 5 Nächten im März 2024
Antwort von Nada am 14. März 2024
Hello Mrs. NadaWe greatly appreciate your choice for your vacation at our beautiful Emotions by Hodelpa Puerto Plata hotel in the north of our beautiful island. Thank you very much again because having taken the time to highlight our work honors us and helps us improve every day, in our His happiness remains in his hands when he returns.we hope to see you soon,Kind regards,Waldy Rosario Guest Service

10/10 – Hervorragend

Francis

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The property was nice.
Aufenthalt von 2 Nächten im März 2024
Antwort von Francis am 14. März 2024
Hello Mr. FrancisThank you very much for choosing our Emotions by Hodelpa Playa Dorada hotel during your vacation on the north coast of our beautiful island. We are grateful for the fact that you have written to us, because your comments allow us to know about your experience and help us to be better every day.Once again, thank you for your comment.Kind regards,Waldy RosarioGuest Service Agent.

8/10 – Gut

Jihane

Aufenthalt von 4 Nächten im März 2024
Antwort von JIHANE am 29. März 2024
Hello Mrs. JihaneThank you very much for choosing our Emotions by Hodelpa Playa Dorada hotel during your vacation on the north coast of our beautiful island. We are grateful for the fact that you have written to us, because your comments allow us to know about your experience and help us to be better every day.Once again, thank you for your comment.Kind regards,Diosmeris Nolasco Guest Service Agent.

6/10 – Okay

Angelyne, New york

Gut: Sauberkeit und Personal & Service
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Angelyne am 8. März 2024
Hello Ms. AngelyneWe greatly appreciate your choice for your vacation in our beautiful Emotions by Hodelpa Puerto Plata hotel in the north of our beautiful island. We regret that your experience was not totally favorable. We work very hard so that you have happy memories in our hotel. We promise to improve every day. to surprise you upon your returnwe hope to see you soon,Kind regards,Waldy Rosario Guest Service Agent

10/10 – Hervorragend

Darren

Mit dem Partner gereist
Gut: Ausstattung
The towels were a little dingy. Would have preferred c oolored ones over white ones that look gray.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Darren am 2. März 2024
Hello Mr. Darren Thank you very much for choosing Emotions by Hodelpa Puerto Plata at the north of this beautiful Island.We appreciate in all that it is worth that you have written to us because your comments help us to be better every day. We are sorry that your stay was not like you expected.One more time thank you for rate us and comment! Best Regards,Diosmeris Nolasco Guest Services Agent

8/10 – Gut

Hidelise

Aufenthalt von 2 Nächten im Februar 2024
Antwort von Hidelise am 21. März 2024
Hello Mrs. HideliseThank you very much for choosing Emotions by Hodelpa Puerto Plata at the north of this beautiful Island.We appreciate in all that it is worth that you have written to us because your comments help us to be better every day. We are sorry that your stay was not like you expected. One more time thank you!Best Regards,Guest Service!

10/10 – Hervorragend

Dennis R

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We enjoyed the beach and the private pool for adults only and we appreciated our room #12112 which was on the ground floor, both being over 70, we were happy to be there.
Aufenthalt von 7 Nächten im Februar 2024
Antwort von DENNIS am 29. Feb. 2024
Hello Mr. DennisThank you so much for choosing Emotions by Hodelpa Puerto Plata around our beautiful island for your vacations , we are very glad that you took all this time to note everything you loved from us.Kind regards ,Waldy RosarioGuest Service Agent