Traveling to the Galapagos is not for the faint of heart... expect trains, planes, automobiles and more, including schlepping in and out of water taxis, and up and down lava paths with your luggage. Of course, that's what make it an adventure! When we finally got to Finch Bay we were greeted in the lovely and well-designed reception/lounge area with fresh juice. A member of the staff perfunctorily rattled off info about meals, excursions, etc. The hotel was full and unfortunately we got a small, dark corner room. Not at all what we had hoped for. Luckily, the wonderful bartender and a yummy (but expensive) dinner lightened our mood. The next day we thought about changing hotels but when we talked to the manager, Irene, about it she was a step ahead of us. She had already made arrangements to transfer us to an oceanfront room! Maybe it was the weather when we were there, a bit overcast with periods of sun, but the rooms were dark. Other than that they were comfortable and nicely decorated, with hammocks on the balconies for a nice touch. Breakfasts were beautifully displayed and the food was fresh and delicious. The staff was outstanding - attentive, friendly and dedicated to making your stay a pleasant one. The hotel offers a range of excursions. You can book in town for better prices, but it's nice to be able to go right from the hotel with trustworthy transportation and guides. Irene and the rest of the staff definitely made our stay!