2 Außenpools

Bewertungen von The Ritz-Carlton, Turks & Caicos

5 out of 5
The Ritz-Carlton, Turks & Caicos
Grace Bay Road, Providenciales

Bewertungen

8,6

Hervorragend

115 von insgesamt 182 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
31 von insgesamt 182 Gästebewertungen haben eine Bewertung von 8 - Gut" "
18 von insgesamt 182 Gästebewertungen haben eine Bewertung von 6 - Okay" "
10 von insgesamt 182 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
8 von insgesamt 182 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,4/10

Sauberkeit

8,8/10

Personal & Service

8,8/10

Ausstattung

9,2/10

Zustand der Unterkunft

9,0/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Nykia

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Alyse

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Wonderful. Everything closes at 10 though so be prepared
Aufenthalt von 3 Nächten im Mai 2024

10/10 – Hervorragend

Tiffany

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Beautiful beaches
Aufenthalt von 4 Nächten im Mai 2024

8/10 – Gut

Chris

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Mai 2024

10/10 – Hervorragend

Zeuxis

Mit der Familie gereist
Gut: Ausstattung
Awesome hotel! Amazing beach, excellent staff, excellent rooms and amenities, everything so clean and new
Aufenthalt von 3 Nächten im Mai 2024
Antwort von The Ritz-Carlton, Turks & Caicos Team am 14. Mai 2024
Dear Zeuxis, Thank you for the awesome review. We work hard to meet expectations like yours, and we’re happy to know we hit the mark for you. We hope you come back and stay with us soon!

10/10 – Hervorragend

Robert

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 5 Nächten im Mai 2024
Antwort von The Ritz-Carlton, Turks & Caicos Team am 14. Mai 2024
Dear Mr. Robert, Thank you for sharing your positive rating of our hotel. It is always wonderful to receive ratings such as yours where you, our guest, highly recommend our hotel. We aim to always exceed the expectations of our guest and we am happy that you felt that we accomplished this during your stay. We hope to have the opportunity of welcoming you back to the hotel in the future.

8/10 – Gut

Nayyirah

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 6 Nächten im April 2024
Antwort von The Ritz-Carlton, Turks & Caicos Team am 14. Mai 2024
Dear Mrs. Nayyirah, Thank you for the awesome review. We work hard to meet expectations like yours, and we’re happy to know we hit the mark for you. We hope you come back and stay with us soon.

10/10 – Hervorragend

David

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im April 2024
Antwort von The Ritz-Carlton, Turks & Caicos Team am 14. Mai 2024
Thank you for the awesome review. We work hard to meet expectations like yours, and we’re happy to know we hit the mark for you. We hope you come back and stay with us soon!

10/10 – Hervorragend

Kristin

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 5 Nächten im April 2024
Antwort von The Ritz-Carlton, Turks & Caicos Team am 14. Mai 2024
Dear Ms. Kristin, Thank you for sharing your positive review about our hotel. It is always wonderful to see ratings such as yours where you, our guest, highly recommend our hotel. We aim to always exceed the expectations of our guest and I am happy that you felt that we accomplished this during your stay. We hope to have the opportunity of welcoming you back to the hotel in the future.

10/10 – Hervorragend

Maya

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Amazing time, beautiful property and service, centrally located and gorgeous beach. Would come again!
Aufenthalt von 6 Nächten im April 2024
Antwort von The Ritz-Carlton, Turks & Caicos Team am 17. Apr. 2024
Dear Ms. Maya, Thank you for sharing your review and positive feedback about our hotel. It is always wonderful to read comments such as yours where you, our guests, highly recommend our hotel. We aim to always exceed the expectations of our guest and we are happy that you felt that we accomplished this during your stay. We hope to have the opportunity of welcoming you back to the hotel in the future.

4/10 – Schlecht

WONBAE, FORT LEE

Mit der Familie gereist
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
.
Aufenthalt von 5 Nächten im März 2024
Antwort von The Ritz-Carlton, Turks & Caicos Team am 17. Apr. 2024
Dear Valued Guest, Thank you for taking the time to leave a rating of your recent stay. It is certainly disappointing.Please accept my sincere apologies for the fact that your stay did not live up to your expectations while at our resort. I can assure you that our leadership team are always available to assist all our guests as you are the main reason we are in business.We take your feedback very seriously and we hope to be able to speak with you personally. Kindly reach out to us directly so that we can understand your feedback and assist you immediately.

10/10 – Hervorragend

Tammy

Aufenthalt von 5 Nächten im März 2024
Antwort von The Ritz-Carlton, Turks & Caicos Team am 17. Apr. 2024
Dear Ms. Tammy, Thank you for sharing your positive review about our hotel. It is always wonderful to see ratings such as yours where you, our guests, highly recommend our hotel. We aim to always exceed the expectations of our guest and we are happy that you felt that we accomplished this during your stay. We hope to have the opportunity of welcoming you back to the hotel in the future.

2/10 – Ungenügend

john

Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Because we used Expedia, the Ritz in Turks treats you like a 2nd class citizen.....Don't use Expedia and don't stay at the Ritz in Turks.....
Aufenthalt von 5 Nächten im Februar 2024
Antwort von The Ritz-Carlton, Turks & Caicos Team am 12. März 2024
Dear Mr. John, Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. Your feedback will be discussed with our Leadership team to ensure the necessary guidelines are in place and reviewed to prevent your experience from continuing to occur. Thank you, again for your time, patience and understanding.

10/10 – Hervorragend

Ellen

Aufenthalt von 4 Nächten im Februar 2024
Antwort von The Ritz-Carlton, Turks & Caicos Team am 22. März 2024
Dear Ms. Ellen, Thank you for the awesome review!We work hard to meet expectations like yours, and we’re happy to know we hit the mark for you.We hope you come back and stay with us soon.

2/10 – Ungenügend

florence

Gut: Zustand der Unterkunft und Komfort des Zimmers
Verbesserungswürdig: Personal & Service
The worse of the worse
Every things when wrong From room service, in the bathroom the bath was dirty, need to clean it myself, the room service was not done by 4:00 PM concierge service was terrible, they told us to make the phone call ourself for one activity we were interested to, send us to Italian restaurant where it was more a pizza place we ask him a good Italian restaurant, extremely disappointed for the money they ask for, the worse Ritz Carlton we did so far
Aufenthalt von 3 Nächten im Februar 2024
Antwort von The Ritz-Carlton, Turks & Caicos Team am 12. März 2024
Dear Ms. Florence, Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. Your constructive comments are essential in order for us to continually improve and evolve our service and standards. Your feedback will be discussed with our Leadership team to ensure the necessary guidelines are in place and reviewed to prevent your experience from continuing to occur. Once again, thank you for your time, patience and understanding. We hope you choose to stay with us again when your travels bring you back to the area.

2/10 – Ungenügend

sebastian, rochelle park

Mit einer Gruppe gereist, Mit der Familie gereist
Verbesserungswürdig: Personal & Service und Ausstattung
Having stayed at various Ritz-Carlton properties in the past, my recent experience at [ritz Carlton Turks and Caicos )did not align with the high standards I have come to expect from the brand. The service fell short of the impeccable standards I have experienced at other Ritz-Carlton properties. Staff members seemed indifferent to guest needs, and requests for assistance were met with delays and a lack of follow-through. While the hotel's location was convenient, and some amenities such as the restaurant were satisfactory, the overall experience did not live up to the luxury standards associated with the Ritz-Carlton brand. In conclusion, Ritz Carlton turks and Caicos may have its merits, it does not reflect the level of excellence typically associated with the Ritz-Carlton brand. I hope that the management takes steps to address these shortcomings to maintain the brand's reputation for unparalleled luxury and service. Will never come back to this particular Location.
Aufenthalt von 3 Nächten im Februar 2024
Antwort von The Ritz-Carlton, Turks and Caicos Team am 22. Feb. 2024
Dear Mr. Sebastian, Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. Your constructive comments are essential in order for us to continually improve and evolve our service and standards. Your feedback will be discussed with our Leadership team to ensure the necessary guidelines are in place and reviewed to prevent your experience from continuing to occur. Once again, thank you for your time, patience and understanding.

10/10 – Hervorragend

Emmilene

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The place is clean and the pools are very nice .staffs are friendly although it’s pricey but worth coming back
Aufenthalt von 2 Nächten im Februar 2024
Antwort von The Ritz-Carlton, Turks and Caicos Team am 19. Feb. 2024
Dear Valued Guest, Thank you for sharing your review and positive feedback about our Ladies and Gentlemen and hotel. We aim to always exceed the expectations of our guest and I am happy that you felt that we accomplished this during your stay.We hope to have the opportunity of welcoming you back to the hotel in the future.

8/10 – Gut

elissa

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Overall I really liked staying here. There was an incident when some guests were trying to celebrate Hanukkah and were stopped by security staff. That was a very disappointing incident. Pool and restaurant staff were very nice.
Aufenthalt von 5 Nächten im Dezember 2023
Antwort von The Ritz-Carlton, Turks and Caicos Team am 19. Feb. 2024
Dear Mrs. Elissa, Thank you for sharing your review and positive feedback about our hotel. We aim to always exceed the expectations of our guests and we are happy to know we accomplished this for you. The safety and security of our guests is also of paramount importance, and we apologize for any inconvenience caused.Once again, thank you for your time, patience and understanding. We hope to have the opportunity of welcoming you back to the hotel in the future.

10/10 – Hervorragend

Jen

Aufenthalt von 1 Nacht im Januar 2024
Antwort von The Ritz-Carlton, Turks & Caicos Team am 13. Feb. 2024
Dear Mrs. Jen, Thank you for the awesome review. We work hard to meet expectations like yours, and we’re happy to know we hit the mark for you. We hope you come back and stay with us soon.

10/10 – Hervorragend

Koushik

Aufenthalt von 7 Nächten im Januar 2024
Antwort von The Ritz-Carlton, Turks & Caicos Team am 22. März 2024
Dear Koushik, Thank you for the awesome review!We work hard to meet expectations like yours, and we’re happy to know we hit the mark for you.We hope you come back and stay with us soon.

10/10 – Hervorragend

JULIA

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 7 Nächten im Januar 2024
Antwort von The Ritz-Carlton, Turks & Caicos Team am 13. Feb. 2024
Dear Ms. Julia, Thank you for the awesome review. We work hard to meet expectations like yours, and we’re happy to know we hit the mark for you. We hope you come back and stay with us soon!

8/10 – Gut

Travay, SAN DIEGO

Aufenthalt von 4 Nächten im Januar 2024
Antwort von The Ritz-Carlton, Turks and Caicos Team am 10. Jan. 2024
Thank you for the great review! We work hard to meet expectations like yours, and we’re happy to know we did not disappoint. We hope you come back and stay with us soon.

10/10 – Hervorragend

Carl

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The room is beautiful and the amenities are excellent.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von The Ritz-Carlton, Turks and Caicos Team am 10. Jan. 2024
Thank you for the awesome review! We work hard to meet expectations like yours, and we’re happy to know we hit the mark for you. We hope you come back and stay with us soon.

10/10 – Hervorragend

Lesley A

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von The Ritz-Carlton, Turks & Caicos Team am 13. Feb. 2024
Dear Ms. Lesley, Thank you for the awesome review. We work hard to meet expectations like yours, and we’re happy to know we hit the mark for you. We hope you come back and stay with us soon!

10/10 – Hervorragend

Michael

Aufenthalt von 6 Nächten im Dezember 2023
Antwort von The Ritz-Carlton, Turks and Caicos Team am 10. Jan. 2024
Thank you for the awesome review! We work hard to meet expectations like yours, and we’re happy to know we hit the mark for you. We hope you come back and stay with us soon.

10/10 – Hervorragend

Jerry

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The resort was excellent and the service was phenomenal! The staff helped me celebrate my wife’s milestone birthday with complimentary champagne and dessert delivered to our room!
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von The Ritz-Carlton, Turks and Caicos Team am 10. Jan. 2024
Thank you for the awesome review! We work hard to meet expectations like yours, and we’re happy to know we hit the mark by creating memories for life. We hope you come back and stay with us soon.

8/10 – Gut

Camie

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Antwort von The Ritz-Carlton, Turks and Caicos Team am 19. Feb. 2024
Dear Mrs. Camie, Thank you for leaving a review of our hotel. We aim to always exceed the expectations of our guest and I am happy that you felt that we accomplished this during your stay. We hope to have the opportunity of welcoming you back to the hotel in the future.

8/10 – Gut

annisha

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Everything was Exceptional until Our last night 12/11 the power went out and it was completely dark and a/c out and we was not compensated for interruption.
Aufenthalt von 4 Nächten im Dezember 2023
Antwort von The Ritz-Carlton, Turks and Caicos Team am 10. Jan. 2024
Thank you for your review. We work hard to meet expectations like yours, and we’re happy to know we hit the mark for you. Providing the highest quality of service is our number one priority and we would like to sincerely apologize for the power outage that was areawide at the time. Thank you for your time, patience and understanding. We hope you come back and stay with us soon.

10/10 – Hervorragend

Shane

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Best staff ever
Aufenthalt von 4 Nächten im November 2023
Antwort von The Ritz-Carlton, Turks and Caicos Team am 5. Dez. 2023
Dear Mr. Shane, Thank you for the awesome review. We work hard to meet expectations like yours, and we’re happy to know we were able to do that for you. Once again, thank you for your time. We hope you come back and stay with us soon.

8/10 – Gut

Chad

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 6 Nächten im November 2023
Antwort von The Ritz-Carlton, Turks and Caicos Team am 5. Dez. 2023
Dear Mr. Chad, Thank you for the positive review. We work hard to meet expectations like yours, and we’re happy to know we were able to do that for you. Once again, thank you for your time. We hope you come back and stay with us soon.

8/10 – Gut

Laura

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 5 Nächten im November 2023
Antwort von The Ritz-Carlton, Turks and Caicos Team am 5. Dez. 2023
Dear Ms. Laura, Thank you for the positive review. We work hard to meet expectations like yours, and we’re happy to know we were able to do that for you. Once again, thank you for your time. We hope you come back and stay with us soon.

10/10 – Hervorragend

Mrunal

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
We stayed at the Ritz for my birthday and opted for a room on the Club Level with access to the lounge on the 9th floor. The staff and amenities were wonderful! The lounge offers breakfast and light meals/snacks, as well as drinks (alcoholic and non-alcoholic) all day until 10pm. Cris, Sarhaan, Nadia and Janelle in the lounge made me and my family feel so welcome and really catered to my parents’ dietary restrictions. They made my birthday week so special. The Ritz staff were very friendly and helpful. I can’t wait to visit again next year!
Aufenthalt von 7 Nächten im Oktober 2023
Antwort von The Ritz-Carlton, Turks and Caicos Team am 6. Nov. 2023
Thanks for the awesome review!We work hard to meet expectations like yours, and we’re happy to know we hit the mark for you and you enjoyed your birthday. We hope you come back and stay with us soon.

10/10 – Hervorragend

Paul

Aufenthalt von 7 Nächten im Oktober 2023
Antwort von The Ritz-Carlton, Turks and Caicos Team am 5. Dez. 2023
Dear Mr. Paul, Thank you for the awesome review. We work hard to meet and exceed expectations like yours, and we’re happy to know we were able to do that for you. Once again, thank you for your time. We hope you come back and stay with us soon.

8/10 – Gut

Eli

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Oktober 2023
Antwort von The Ritz-Carlton, Turks and Caicos Team am 6. Nov. 2023
Thank you for the positive review. We work hard to meet expectations like yours, and we’re happy to know we hit the mark for you. We hope you come back and stay with us soon.

8/10 – Gut

ESTHER

Aufenthalt von 4 Nächten im Oktober 2023
Antwort von The Ritz-Carlton, Turks and Caicos Team am 6. Nov. 2023
Thank you for the positive review. We work hard to meet expectations like yours, and we’re happy to know we hit the mark for you. We hope you come back and stay with us soon.

10/10 – Hervorragend

Sabrina

Aufenthalt von 9 Nächten im Oktober 2023
Antwort von The Ritz-Carlton, Turks and Caicos Team am 5. Dez. 2023
Dear Ms. Sabrina, Thank you for the awesome review. We work hard to meet expectations like yours, and we’re happy to know we were able to do that for you. Once again, thank you for your time. We hope you come back and stay with us soon.

10/10 – Hervorragend

Chase

Aufenthalt von 4 Nächten im Oktober 2023
Antwort von The Ritz-Carlton, Turks and Caicos Team am 3. Nov. 2023
Dear Mr. Chase, Thank you for the awesome rating. We work hard to meet and exceed expectations like yours, and we’re happy to know we hit the mark for you. We hope you come back and stay with us soon.

10/10 – Hervorragend

Vaniene

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 4 Nächten im Oktober 2023
Antwort von The Ritz-Carlton, Turk and Caicos Team am 1. Nov. 2023
Dear Mrs. Vaniene, Thank you for the awesome rating. We work hard to meet expectations like yours, and we’re happy to know we hit the mark for you. We hope you come back and stay with us soon.

10/10 – Hervorragend

Terriante Lamarquis

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The birthday cake was the icing for me! Thank you Ritz!
Aufenthalt von 3 Nächten im Oktober 2023
Antwort von The Ritz-Carlton, Turks and Caicos Team am 31. Okt. 2023
Dear Terriante, Thank you for the an review. We are delighted to know you enjoyed the birthday cake. We work hard to meet expectations like yours, and we’re happy to know we hit the mark for you. We hope you come back and stay with us soon.

10/10 – Hervorragend

CORA

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This Ritz Carlton was such an exceptional experience, from the accommodation and breathtaking ocean views to the special treatment for your son's 13th birthday. The personalized touches and gestures from the staff clearly made it a memorable celebration.
Aufenthalt von 3 Nächten im Oktober 2023
Antwort von The Ritz-Carlton, Turks and Caicos Team am 31. Okt. 2023
Dear Cora, Thank you, again for choosing the Ritz-Carlton, Turks and Caicos to celebrate Zion's birthday. We work hard to meet expectations like yours, and we’re happy to know your celebration was memorable. We hope you come back and stay with us soon.

8/10 – Gut

Charlie

Aufenthalt von 7 Nächten im Oktober 2023
Antwort von The Ritz-Carlton, Turks and Caicos Team am 6. Nov. 2023
Thank you for the positive review. We work hard to meet expectations like yours, and we’re happy to know we hit the mark for you. We hope you come back and stay with us soon.

6/10 – Okay

DAVID

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The resort was very nice along with some of the staffs(Dejah at front desk was amazing along with the Jamaican young man at the bar by the pool/beach), room was very nice, convenient to everything! Negative are the beach was extremely rough didn’t go in the water went to local beach Sapodilla bay beach which was nice but was charged $10 for beach chair and $20 for umbrella (chairs are $10 per person)’ not enough activities on resort and food and drinks are extremely expensive!
Aufenthalt von 7 Nächten im Oktober 2023
Antwort von The Ritz-Carlton, Turks and Caicos Team am 6. Nov. 2023
Thank you for taking the time to let us know about your experience while staying with us. We appreciate your kind words about our ladies and gentlemen. Your feedback will be discussed with our Leadership team to ensure the necessary guidelines are in place and reviewed to prevent your experience from continuing to occur. Thank you for your time, patience and understanding. We hope you choose to stay with us again when your travels bring you back to the area.

6/10 – Okay

Alister

Mit der Familie gereist
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
This is the worse Ritz Carlton I have visited. It did not meet my expectations of what a Ritz Carlton should be. The staff was friendly but the facilities were subpar. Specifically the gym.
Aufenthalt von 7 Nächten im Oktober 2023
Antwort von The Ritz-Carlton, Turks and Caicos Team am 24. Okt. 2023
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and we sincerely apologize for failing to meet your expectations. Your constructive comments are essential in order for us to continually improve and evolve our service and standards. Your feedback will be discussed with our Leadership team to ensure the necessary guidelines are in place and reviewed to prevent your experience from continuing to occur. Thank you for your time, patience and understanding, and we hope you choose to stay with us again when your travels bring you back to the area.

2/10 – Ungenügend

Michael

Mit dem Partner gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service
Our recent 5th-anniversary stay at the Ritz-Carlton Turks and Caicos was deeply disappointing. When traveling we generally stay at Ritz/ Four Seasons or equivalent properties due to the luxury and service, but our experience fell far far short. If you are used to this, this property is NOT FOR YOU. There was unwelcoming atmosphere throughout the property, incidents with local residents and staff members at the casino disrupting the experience, and a lack of staff oversight were concerning to say the least. Service was lackluster, and staff seemed consistently annoyed with guest requests. A simple task like raising a beach umbrella resulted in unnecessary interrogation, revealing a lack of understanding of guests’ expectations. The setting up of beach chairs was dreaded generally due to having to interact with unhappy staff. Overall the staff was unwelcoming. This left a bitter taste in our mouths and contributed to our overall disappointment. Our experience was so disheartening that we encountered other guests trying to cut their trips short and change their flights. It speaks to the depth of their disillusionment. Furthermore, in speaking with staff and others off of the property, everyone had the same message: This Ritz is severely lacking service. In conclusion, our stay at the Ritz-Carlton Turks and Caicos was not in line with the Ritz-Carlton standard of excellence. We share this account to provide a cautionary tale for those considering this property
Aufenthalt von 5 Nächten im Oktober 2023
Antwort von The Ritz-Carlton, Turks and Caicos Team am 24. Okt. 2023
Dear Mr. Michael, Thank you for your feedback on your recent stay with us. Please accept our sincerest apologies for the fact that your stay did not live up to your expectations while at our resort. I can assure you that our leadership team are always available to assist all of our guests as you are the main reason we are in business. Your feedback has been discussed at length with our leadership team to ensure the necessary guidelines are in place and reviewed to prevent your experience from continuing to occur. Thank you for your time, patience and understanding. We hope you choose to stay with us again when your travels bring you back to the area.

10/10 – Hervorragend

Josh, Akron

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The concierge level staff of Ricky,Chris and Gilbert where beyond top not. It was my wife’s 10th 30th birthday and they went so beyond anything I could have asked for with surprises more then daily. If I came up with an idea for her they followed up with 3 more. The room was phenomenal food was great. Beaches are second to none and I’ve literally visited some of the best beaches in the world. I literally can not say enough about the staff and this hotel experience.
Aufenthalt von 5 Nächten im Oktober 2023
Antwort von The Ritz-Carlton, Turks and Caicos Team am 23. Okt. 2023
Dear Mr. Josh, Thank you for your review. We appreciate your kind comments about our friendly and helpful ladies and gentlemen. We approach each day thinking about how we can create guests for life through providing genuine and personalized care to all of our guests. We base our decisions on what we think will make vacation experiences with us unique and memorable. We will be sure to recognize and thank Ricky, Chris and Gilbert personally for the service you received. Thank you for your time and most importantly, thank you for choosing to stay with us. We hope to have the opportunity of welcoming you back to the hotel in the future.

10/10 – Hervorragend

Olga

Gut: Sauberkeit
Aufenthalt von 6 Nächten im Oktober 2023
Antwort von The Ritz-Carlton, Turks and Caicos Team am 25. Okt. 2023
Thank you for the amazing review! We work hard to meet expectations like yours, and we’re happy to know that we hit the mark for you. We hope you come back and stay with us soon.

10/10 – Hervorragend

shaun reed

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 5 Nächten im Oktober 2023
Antwort von The Ritz-Carlton, Turks and Caicos Team am 31. Okt. 2023
Dear Mr. Reed, Thank you for the awesome review. We work hard to meet expectations like yours, and we’re happy to know we hit the mark for you. We hope you come back and stay with us soon.

2/10 – Ungenügend

Pablo

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
unnaceptable
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von The Ritz-Carlton, Turks & Caicos Team am 18. Okt. 2023
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. Your constructive comments are essential in order for us to continually improve and evolve our service and standards. Your feedback will be discussed with our Leadership team to ensure the necessary guidelines are in place and reviewed to prevent your experience from continuing to occur. Thank you for your time, patience and understanding, and we hope you choose to stay with us again when your travels bring you back to the area.

8/10 – Gut

Shawn

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 5 Nächten im Oktober 2023
Antwort von The Ritz-Carlton, Turks & Caicos Team am 23. Okt. 2023
Thank you for the kind review. We work hard to meet expectations like yours and we are happy to know we accomplished that. We hope to have the opportunity of welcoming you back in the future.

8/10 – Gut

Megan

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 7 Nächten im Oktober 2023
Antwort von The Ritz-Carlton, Turks & Caicos Team am 16. Okt. 2023
Thank you for taking the time to leave a rating about your recent stay with us. We hope to have the opportunity of welcoming you back in the future.