Thank you for bringing your concerns to our attention. I am sorry that we did not meet your expectations and even more sorry that you did not address your issues with me as I make a point of walking around and talking to guests each and every day. Most of your complaints were already in the midst of being corrected but thank you for bringing to our attention the beach raking. The hot tub was down for one week while we awaited parts. They arrived late last week and the hot tub was back in operation on Saturday. New paddleboards were ordered a while back but have yet to arrive on island. I am told that the present ones are usable but worn. Although we generally receive praise for our friendly staff your complaints have been addressed with them. All of our linens and towels were replaced in the past three months so we will have to investigate your complaints further. In our twelve years of ownership we have invested heavily in maintaining and improving the resort. Last year we renovated the pool and replaced every square foot of tile throughout the entire resort as well as installed new entrance and washroom doors in every room. This year we gutted and renovated our breakfast area. New furniture for the majority of our rooms arrived last week and will be installed in the rooms over the next three months. All in all we believe that our resort is clean and in great shape and this is echoed in the majority of our reviews. We purposely try to maintain a traditional Caribbean look and feel as opposed to the modern Miami style that most resorts are adapting. Like most other resorts on the island and around the world. we are listed on VRBO. We certainly do not hide the fact that we are a resort. I know the above will not change your disappointment but will hopefully give you a better understanding. - Dale Papke (Resort Owner)

As reported to the guest we pride ourselves on our reputation for maintaining a clean and safe resort. As substantiated by Orkin's test on the room as well as the fact that the guests who occupied the room immediately after did not experience any issues should assure guests that we do not and never have had bed bugs. Guests at both our hotel and all the others on the island are subject to both mosquito and noseum bites. Unfortunately some are bothered more than others. Warnings to wear bug spray and to rinse off any beach sand from the legs is highlighted in our resort guide as well as mentioned by our Manager at our weekly guest socials. As a courtesy to the guest we refunded him the money they had spent on washing their clothes as well as their bar bill. As an owner I personally devoted considerable time both looking into the complaint and communicating with the customer. Based on our numerous positive reviews, the Orkin report and the next guests in that room not experiencing any issues, I came to the conclusion that the guest was not listening to the experts and was simply trying to get a free trip and as such further communication was terminated.

On behalf of all the team at Ports of Call, thank you for choosing to stay with us and for taking the time to write such a nice review.