WE WOULD LOVE TO HEAR ABOUT YOUR EXPERIENCE.

Thank you, and again, we do apologize for the inconvenience. Looking forward to hosting you again.

We are sorry to hear about your experience. You did call the office to query the charges, and was was told by the manager, that we would look into the matter and get back to you within 48 hours, in which time, we would have been able to do further investigation into the matter. However, by the following day, this review was published.

Hi Winston,Thanks for your review. I do apologize for the inconvenience. However, within an hour of you reporting this, the issues were resolved; you were removed to another unit and given another remote. Hope to host you again.

Thank you very much. It was a pleasure hosting you. We mod look forward to doing so again.

1. We are glad we rented a car, because is a good 30min walk to restaurants and stores, just a 4-5 min drive. ON THE BOOKING SITE, WE DO RECOMMEND A CAR.2. So you have to pick-up the keys at a different location, that was ok, my only advice is to make sure you get GOOD DIRECTIONS, when I picked up my keys I was asked if I knew how to get there, I told them sure I'll put the address on my GPS... WRONG!!!! the GPS took us somewhere else, so when I called they said "I asked you if you needed directions because the GPS doesn't work here" well..... thanks for letting me know as soon as I said "ill put the address on my GPS" you should have said something! anyways... that was the only minor . I DO APOLOGIZE AND I DID SPEAK WITH THE AGENT ON DUTY, TO ENSURE THAT THE GUESTS LEAVE WITH THE DIRECTIONS, EVEN IF, AT FIRST, THEY DECLINE.3. The studio apartment was very comfortable, had a cooler, beach towels, umbrella and 2 chairs. The pool was always empty which was good. When you walk across the street, to the right there is a big road that takes you to an isolated beach!!! you'll have it all to yourself which is great if you want to relax!! THANKS, AND WE DO LOOK FORWARD TO HOSTING YOU AGAIN.

WE WOULD HAVE LIKED TO HEAR YOUR RESPONSE.

Hi åbner, Good day. Thanks for the review, and thanks for choosing us. I do apologize for the delay in response, I will look into this. However, there are 3 other cell numbers listed in the folder in the room, as well as in the information that was sent to you prior to arrival.

Thank you. It was a pleasure hosting you. Looking forward to hosting you again.

Hi Nariza,Good day. thanks for your stay, and thanks for taking the time to review us. We would have appreciated a more in-depth review, so we could better serve you, the next time to stay with us.

Hi Nariza,Good day. Thank you for booking with us, and thanks for taking the time to review us. We do look forward to hosting you again.

Hi Crystal,I would love to hear what your experience was, so we can better address the problems. Hope to see you again.

Thank you. We recommend that persons rent a car, as we are a 3-5 minutes drive into town. Hope to see you again.

Hi Cameron,Thanks for your review. Like you said, you spoke with Debbie, who explained and apologized for the error. She proceeded to explain to you that we could put you another property, that was within walking distance to everything (as this was a 5 minutes drive away. She showed you pictures of the unit, and you declined. The following day, you called to say the key was broken, we explained that we were trying to get a and get a locksmith, but it was proving very difficult. You were never in danger, as the door was able to be locked by the deadbolt from within. We did not have another unit to place you in, as we were fully booked and you had refused the other option. This happened in December 2022. It was a weekend. Businesses were closed

We do apologise for the issue with the hot water. We have, already, had the issue resolved. Hope to see you again, and thanks for staying with us.

Good day. We would have hoped that you would have given us the opportunity to correct the issues. Hope to see you again.

1. New/ still under construction. Drive way was unpaved and bumpy. YOU WERE GIVENTHE OPTION TO USE THE MAIN ENTRANCE OR THE THE SECOND, WHICH, AS EXPLAINED, WAS A CONSRUCTION ENTANTRANCE, BUT CLOSER TO YOUR UNIT FOR OFFLOADING BAGS. Both A/C units leaked water upstairs. Had to turn them off and sleep in the heat two nights! Handle on patio door was not attached. Dishwasher not attached, cardboard still in it. I DO APOLOGIZE FOR THE ISSUE WITH THE A/C. THESE ARE NEWLY INSTALLED, AND WE WERE NOT AWARE OF AN ISSUE. THE PLUMBERS HAVE BEEN SPOKEN TO REGARDING THE DISHWASHER. We do apologize for the inconvenience caused.

Hi Mesha, As stated, we do a mid-week cleaning, not a daily one. Not only is this cost effective, but it helps in the preservation of Mother Earth. Your unit was serviced on the 4th day, NOT the 5th. The 2 bedroom units, and NOT the studio units have washer/dryer ( we do have a coin operated washer/dryer that should be operational by end of June.).

Thank you. We do appreciate your stay and your review. It was a pleasure hosting you and we hope to do it again.

We are working on correcting the checkin process. Looking forward to hosting you again.

Thank you very much for your stay and for your review, We do look forward to hosting you again.

Thanks for your review. Thanks for the stay. Re the water issue, that was a city lock off, as the water company was working on pipes. The hot water issue has since been resolved.

Thanks for your stay and thanks for your review. Heath and happiness!