Dear Susanne,thank you for your 5 out of 5 score! We are delighted to know you truly enjoyed your stay with us and we can't wait to welcome you back to our relaxing resort in future.Kind Regards,

Dear Nicholas,thanks you for the time taken to write your feedback. I certainly met you on arrival, and was off duty during the rest of your 2 nights stay. We do have managers and supervisors in each department, and your comment has been passed to them in order to improve under each aspect. Should you wish to share a more detailed feedback, we will gladly work on a more detailed action plan based on it. Feel free to reach out via email or chat, and we will take note of all your suggestions.Kind Regards,Samanta

Dear Franck,Thank you for the time taken to write your review.It saddens to hear that you did not enjoy your stay with us, and rest assured we are working on improving our staff knowledge and skills. We would like to apologize again for the unexpected problem with the main swimming pool, and certainly we have provided you and all our guests with the use of an alternative 56 sqm pool at one of our private villas.Kind Regards,Koh Russey Resort Team

Dear Olivier,Warm Greetings and thank you for your review. We are delighted to read that you enjoyed your stay.We are working on improving the knowledge of our F&B team and on implementing new dishes in our menus.We truly appreciate your feedback, and we look forward to welcoming you back again in future.Kind Regards,Koh Russey Resort Team