Dear Chrisowalandis,Thank you for staying at the Hilton Prague Hotel and for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your stay and were overall satisfied with the services and facilities provided.However, I was disappointed to learn that your stay was negatively influenced by the reception desk agents. I will bring your comment to the attention of the Front Office Manager to follow up to prevent such shortcomings in the future.On a happier note, I was pleased that you have enjoyed your stay at the Hilton Prague Hotel overall, and I hope that we will have an opportunity to welcome you back.With kind regards,Jiří, Duty Manager

Dear Valuable Guest,Thank you for staying at the Hilton Prague Hotel and for completing the review regarding your stay. It was a pleasure for me to learn, that overall you enjoyed your stay with us and that you remained highly satisfied with our services and facilities. I will share your positive scoring with the entire team, and I would like to assure you, that scoring such as yours acts as a great motivator. Thank you very much for your patronage and I look forward to your next stay in our property. Sincerely Yours,Anastasiya BurliayevaDuty Manager

Dear Verena,I would like to express my gratitude for choosing to stay at the Hilton Prague Hotel and for taking the time to share your feedback with us. Your review is greatly appreciated. I am delighted to hear that you enjoyed your stay with us and that our services and facilities met your expectations. Your positive comments will be shared with the entire team, as they serve as a great motivator for us to continue providing exceptional service.With kind regards,Jiří, Duty Manager

Dear Valuable Guest,Thank you for staying at the Hilton Prague Hotel and for completing the review regarding your stay. It was a pleasure for me to learn, that overall you enjoyed your stay with us and that you remained highly satisfied with our services and facilities. I will share your positive scoring with the entire team, and I would like to assure you, that scoring such as yours acts as a great motivator. Thank you very much for your patronage and I look forward to your next stay in our property. Sincerely Yours,Anastasiya Burliayeva,Duty Manager

Dear Valuable Guest,Thank you for staying at the Hilton Prague Hotel and for completing the Online Guest Questionnaire regarding your stay. It was a pleasure for me to learn, that overall you enjoyed your stay with us and that you remained highly satisfied with our services and facilities. I will share your positive scoring with the entire team, and I would like to assure you, that scoring such as yours acts as a great motivator. Thank you very much for your patronage and I look forward to your next stay in our property. Sincerely Yours, Anastasiya Burliayeva, Duty Manager

Dear Valuable Guest,Thank you for staying at the Hilton Prague Hotel and for completing the Online Guest Questionnaire regarding your stay. It was a pleasure for me to learn, that overall you enjoyed your stay with us and that you remained highly satisfied with our services and facilities. I will share your positive scoring with the entire team, and I would like to assure you, that scoring such as yours acts as a great motivator. Thank you very much for your patronage and I look forward to your next stay in our property. Sincerely Yours, Anastasiya Burliayeva Duty Manager

Dear Jan,Thank you very much for your feedback and for choosing the Hilton Prague Hotel for your recent stay. In regards to your dissatisfaction with the exchange rates, allow me to mention that the exchange rates are fully comparable to the exchange rates provided around the city of Prague. We fully follow the rules and restrictions of the Czech National Bank. Therefore, I regret that his occasion had a negative influence on your overall experience of your stay.With kind regards,Jiří, Duty Manager

Dear Semin,Thank you for staying at the Hilton Prague Hotel and for completing the review regarding your stay. It was a pleasure for me to learn that you enjoyed your stay with us and remained highly satisfied with our services and facilities. I will share your positive scoring with the entire team, and I would like to assure you, that scoring such as yours acts as a great motivator.With kind regards,Jiří, Duty Manager

Dear David, thank you for your valuable comments, I have shared them with the breakfast restaurant manager for future improvement. Kind regards

Dear Gabriella, thank you very much for taking the time to write your review. We are glad to hear that you have enjoyed the hotel breakfast and a smooth stay during your second visit. We will be more than happy to welcome you back in the near future! Kind regards

Dear Maximilian, thank you for your rating and comments. We are glad to hear that you have enjoyed the hotel ambience. Kind regards

Dear Dilek, thank you very much for sharing your high rating. Kind regards

Dear Viktor,Thank you for staying at the Hilton Prague Hotel and for your fantastic review. I was delighted to see that you have fully enjoyed your stay with us and that you have found the services provided to your liking. I hope that this was not the last time we had the pleasure to welcoming you, and that you will return soon again.With kind regards,Jiří, Duty Manager

Dear Mahmut, Thank you for staying at the Hilton Prague Hotel and for completing the Online Guest Questionnaire regarding your stay. It was a pleasure for me to learn that you overall enjoyed your stay with us and remained satisfied with our services and facilities. However, would you be so kind as to provide us with more details about what could have been done better to exceed your expectations and make you mark all the points with 9 or 10? Please note that our guest satisfaction and feedback are of great importance to us, therefore, I would very much appreciate your feedback in order to improve our services. We look forward to your next stay at our property. Sincerely Yours,

Dear Arthur, Thank you for staying at the Hilton Prague Hotel and for completing the Online Guest Questionnaire regarding your stay. It was a pleasure for me to learn that you enjoyed your stay with us and remained satisfied with our services and facilities. I will share your positive scoring with the entire team, and I would like to assure you, that good scoring always acts as a great motivator. We are look forward to your next stay in our property. Sincerely Yours,

Dear Valuable Guest,Thank you very much for your recent stay at the Hilton Prague Hotel and for your feedback regarding this stay. It's great to know that you found the rooms, pool, and sauna to be to your satisfaction. However, I understand your frustration with the breakfast situation, and I agree that this aspect of the hotel's service should meet the same high standard as the rest of the facilities.Breakfast is an essential part of the hotel experience, and it should be an enjoyable and stress-free start to the day. It's disappointing to hear that there was chaos, a lack of space, and insufficient ingredients during your visit.Thank you for sharing your review, as it can be valuable for both the hotel and potential future guests.Sincerely Yours, Anastasiya Duty Manager

Dear Hamid-Reza,Thank you for staying at the Hilton Prague Hotel and for completing the review regarding your stay. It was a pleasure for me to learn that you enjoyed your stay with us and remained highly satisfied with our services and facilities. I will share your positive scoring with the entire team, and I would like to assure you, that scoring such as yours acts as a great motivator.With kind regards,Jiří, Duty Manager

Dear Egzona, thank you very much for sharing your rating. Kind regards

Dear Vuong, thank you very much for sharing your rating with us. Kind regards

Dear Eva-Maria,Thank you for staying at the Hilton Prague Hotel and for your awesome review. I was delighted to see that you have fully enjoyed your stay with us, and that you have found the services provided to your liking. I hope that this was not the last time we had the pleasure to welcoming you, and that you will return soon again.With kind regards,Jiří, Duty Manager

Dear Cornelia,Thank you for staying at the Hilton Prague Hotel and for your awesome review. I was delighted to see that you have fully enjoyed your stay with us, and that you have found the services provided to your liking. I hope that this was not the last time we had the pleasure to welcoming you, and that you will return soon again.With kind regards,Jiří, Duty Manager

Dear Bettina,Thank you for staying at the Hilton Prague Hotel and for completing the review regarding your stay. I was disappointed to learn, that your impression of the Hilton Prague was marred by the obvious shortcomings you experienced during your stay.Allow me to react to the valued feedback that you have provided. I was disappointed to learn, that you found our rooms and wellness area old-fashioned and disaster. Let me kindly inform you, that your hotel was completely renovated in past years and we are following high design brand standards.I was also disappointed to learn, that your stay was negatively impacted by the extra charge for parking. In regards of parking, it is publicly available on our website and comparable to other hotels in the area.Nevertheless, I truly regret you did not report the experienced shortcomings during your stay. Allow me to mention, that a Duty Manager is available in our hotel 24/7 for providing immediate assistance on the spot. I know that it is surely frustrating when expectations are not met, however, I do hope, that you will give us the opportunity to host you at the Hilton Prague Hotel again in the future. Thank you for sharing your valuable feedback with us and I look forward to your next stay in our property.With kind regards,Jiří, Duty Manager

Dear Maciej,Thank you for staying at the Hilton Prague Hotel and for your awesome review. I was delighted to see that you have fully enjoyed your stay with us, and that you have found the services provided to your liking. I hope that this was not the last time we had the pleasure to welcoming you, and that you will return soon again.With kind regards,,Jiří, Duty Manager

Dear Guest,Thank you for staying again at the Hilton Prague Hotel and for completing the review regarding your stay. I was disappointed to learn, that your impression of the Hilton Prague was marred by the shortcomings you experienced during your stay. Let me inform you that there is information regarding opening hours on Cloud 9 website and also on Cloud 9 Instagram. Please note that our guest satisfaction and feedback are of great importance to us. I would like to thank you for your valuable patronage and I look forward to your next stay in our property. Sincerely Yours, Anastasiya Duty Manager

Dear Daniel, thank you for your high rating and positive comments. We are happy to hear that you have enjoyed the breakfast selection as well as the hotel location. We will look forward to welcoming you in the near future for your next Prague adventure. Kind regards

Dear Nadja, thank you very much for sharing your high rating with us. We are happy to see that you have enjoyed a lovely stay in Prague. Kind regards

Dear Hakim, thank you for sharing your rating . Kind regards

Dear Hana Aurora, thank you very much for sharing your high rating, we are happy to see that you have enjoyed your stay with us to the fullest. Kind regards

Dear Edgardo,Thank you for staying at the Hilton Prague Hotel and for completing the Online Guest Questionnaire regarding your stay. I regret to learn that you were not fully satisfied with our services and facilities. Would you be so kind as provide us with more details about what could have been done better to meet and exceed your expectations? Mr. Edgardo, please note that our guest satisfaction and feedback are of great importance to us, therefore, I would very much appreciate your feedback in order to improve our services. We look forward to your next stay at our property. Sincerely Yours,

Dear Johann, Thank you for staying at the Hilton Prague Hotel and for completing the Online Guest Questionnaire regarding your stay. It was a pleasure for me to learn, that overall you enjoyed your stay with us and that you remained highly satisfied with our services and facilities. I will share your positive scoring with the entire team, and I would like to assure you, that scoring such as yours acts as a great motivator. Thank you very much for your patronage and I look forward to your next stay in our property. Sincerely Yours,

Dear Mr. Izzet,Thank you very much for your recent stay at the Hilton Prague Hotel and for your feedback regarding this stay. Your valuable time in this regard is very much appreciated. Please accept my sincere apologies that the services you received were perceived as unwelcoming, I would like to ensure you that certainly, it was not the intention of my colleagues to cause you a negative impression. Moreover, when it comes to your additional comment, please note that the prices of the parking are to our knowledge aligned with similar facilities, that is to say premium hotels offering parking on the hotel's premises. Our colleagues and competitors in Prague do practice similar rates, which seem fair to us considering the convenience of location and the service provided by our team and the garage staff. The prices are also quite aligned with what is usually practiced in other European capitals for similar hotels.Mr. Izzet, thank you for sharing your valuable feedback with us and I look forward to your next stay in our property. Kind regards,

Dear Noah Gabriel, Thank you for staying at the Hilton Prague Hotel and for completing the Online Guest Questionnaire regarding your stay. It was a pleasure for me to learn, that overall you enjoyed your stay with us and that you remained highly satisfied with our services. I will share your positive scoring with the entire team, and I would like to assure you, that scoring such as yours acts as a great motivator. Mr. Gabriel, thank you very much for your patronage and I look forward to your next stay at our classic property. Sincerely Yours,

Dear Christian, thank you very much for your high rating. We are truly happy to see that our hotel did meet your expectations and that you have enjoyed your stay to the fullest. Kind regards

Dear Hendrik, thank you very much for sharing your high rating with us. We are happy to see that your stay was enjoyable. Kind regards

Dear Oliver,Thank you for staying at the Hilton Prague Hotel and for giving your valuable feedback regarding your stay. It was a pleasure for me to learn, that you enjoyed your stay with us and that you remained highly satisfied with our services and facilities. I will share your positive scoring with the entire team, and I would like to assure you, that scoring such as yours acts as a great motivator. I look forward to your next stay at our property in the summer or even earlier. Sincerely Yours,

Dear Katharina, thank you very much for your feedback. We are delighted to hear that you have enjoyed your stay to the fullest and happy to hear that hotel services did meet your expectations. Looking forward to welcoming you back in the near future. Kind regards

Dear Raha, thank you for sharing your review. We are glad that your stay during the festive season was enjoyable. Thank you for your valuable comments in regards to the bathroom design and parking, they were shared with the respective department managers for follow up. Thank you for staying at Hilton Prague hotel. Kind regards

Dear Christian, thank you for sharing your review with us. We are sorry that the room equipment was not as you expected and thank you for the comment in regards to room windows, it was shared with the engineering department to follow up. We hope that we will have a chance to welcome you back in the future to make sure that you will have an enjoyable stay. Kind regards

Dear Timo, thank you for sharing your review with us. We are glad to hear that our hotel did meet your expectations. We hope to welcome you back for your next Prague adventure. Kind regards

Dear Matthias, thank you for sharing your comments with us. We are sorry to hear that the bathroom equipment did not meet your expectations. Your feedback was shared with the Housekeeping and Engineering managers for follow up. Kind regards

Dear Roxanne, thank you for sharing your feedback with us. We are very sorry for the inconvenience with room cleaning, it is our priority to ensure that rooms are clean and hygiene is on top level. Your feedback was shared with the Housekeeping manager to make sure these kind of situations do not happen again. Kind regards

Dear Flemming, thank you for sharing your feedback. We are sorry to hear that you did not get a table at our sky bar Cloud 9. We apologize for the inconvenience and do hope that we will get a chance to welcome you in the future and provide you a lovely dining experience at our rooftop bar. Kind regards

Dear Marius, thank you very much for sharing your high rating. Kind regards

Dear Susana, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Best regards,

Dear Valuable Guest, Please allow me to state that we are truly amazed by your positive scoring and feedback. Kindly note, that scoring such as yours certainly acts as a great motivator and I will be happy to share the results of your survey with the entire team.

Thank you for staying at the Hilton Prague Hotel and for taking the time to share you nice comments with other travellers. I was glad to read that you enjoyed your time with us and especially that you found our personnel very nice. We are looking forward to welcome you back in Prague in the near future. With warm greetings, Jan Duty Manager

Dear Christian, Thank you for choosing Hilton Prague and for sharing your experience with us. I was pleased to read that you found the room to your liking however, I regret to learn that your expectations were not met to the fullest. Regarding to the parking fee, kindly note that price is set accordingly to close area. As for our rooftop bar Cloud 9, we recommend to do the reservation prior the visit as it is not only for hotel guests. I am sorry that the operations of our front office had negative impact on your stay. I would like to assure you that we are constantly looking for new team members to enhance the efficiency of the hotel reception. Thank you again for your feedback. I hope we will have a chance to welcome you back in not too distant future. Sincerely, Katerina, Duty Manager.

Dear Mehrad, Thank you for staying at Hilton Prague and for sharing your feedback with us. I am sorry to learn that your expectations were not met and that long check-in and check-out procedure had negative impact on your whole stay. Regarding to the busy wellness area and also the reception operations, I would like to bring to your attention that you visited our property during Easter holiday hence the high occupancy in swimming pool and longer waiting time for check-in. I hope we will have another chance to welcome you back and improve your latest impression. With kindest regards, Katerina, Duty Manager