10/10 – Hervorragend
Tracey
Mit dem Partner gereist
6. Aug. 2023
Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
The hotel was good for shopp,And Restaurant.But the service in the restaurant was awful. The people did not say good morning. Our clean the table off we you come to look for and table. You always had to look for someone. And then did not come any table and say is everything is okay. The only young lady that made the omelette in the morning she was very friendly. But at the woman was in stress, while she had to do it alone. Until and young man had help her,He came with and cap on and made the waffle. But not clean his uniform, he was not really help for the woman that was making the omelette.
I think the hotel was very clean but Service was awfully in restaurant, and service in front desk night was even awful . The security guard at night had to call someone to come in front, we had to wait around 20min. And the young man did not say good evening . He just ask for my name and gave us the key and to,d us what time breakfast was and we it located, and the swim pool and beauty lounge.
I think they need to learn about Service on howto handle there guest. While that is and super Hotel and the rooms were super.
Tracey
Aufenthalt von 3 Nächten im Juli 2023
