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"The hotel is far from a 4 star hotel and needs renovation asap. 1 - The food was bad, 90% of the workers at the restaurant barely spoke portuguese and always replied with a bad attitude when we asked for something. We had to request every single day for small spoons at breakfast for the kids to eat cereals and at some point they even replied they didn’t have any. 2 - at the room, we had water coming from the bath to inside of the bedroom for 4 days and it was only fixed when I mentioned the reclamation book, instead of enjoying our vacation we were worried for 4 days about shower time because we didn’t have enough towels for everyone as they were on the floor to stop the water… 3 - there’s no map of the hotel or schedule of the hotel activities 4 - we had cockroaches in front of our door daily 5 - the bar on the beach doesn’t have a WC and to go to the toilet you need to walk more than 5 min and go inside the restaurant near the pool. 6 - also at the beach bar they announce that we can buy icecreams or bola de berlim - which are not included in the all inclusive - and then they only had 2 or 3 which almost all the kids didn’t like (Solero, etc…). 7 - there are no shadows in the beach and we had to pay between between 25-35€ per day for a combo. 8 - positive: the beach is absolutely amazing and animation team is super nice, cheers to Júlio and Madalena! My kids also loved the girls from Kids Club - Thank you!! "