Außenbereich

Bewertungen von Pestana Porto - A Brasileira

5 out of 5
Pestana Porto - A Brasileira
Rua Sá da Bandeira 91, Centro/Baixa, Uniao de Freguesias do Centro, Porto, Porto District

Bewertungen

9,6

Außergewöhnlich

532 von insgesamt 658 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
92 von insgesamt 658 Gästebewertungen haben eine Bewertung von 8 - Gut" "
21 von insgesamt 658 Gästebewertungen haben eine Bewertung von 6 - Okay" "
9 von insgesamt 658 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
4 von insgesamt 658 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,8/10

Sauberkeit

9,6/10

Personal & Service

9,4/10

Ausstattung

9,6/10

Zustand der Unterkunft

9,2/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Jörg Dieter

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Sehr gute zentrale Unterkunft.
Aufenthalt von 5 Nächten im März 2024
Antwort von Bruno Oliveira am 19. März 2024
Dear Mr. Jörg Dieter, Thank you for your feedback! We're pleased to hear that you found Pestana Porto A Brasileira to be a very good central accommodation.Ensuring our guests have a comfortable and convenient stay is our top priority, and we're delighted that our central location met your needs.If there's anything else we can do to enhance your experience or if you have any further comments to share, please feel free to let us know. We look forward to welcoming you back for another enjoyable stay in the future.Best regards,Bruno OliveiraFront Office Manager

4/10 – Schlecht

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Bruno Oliveira am 27. Feb. 2024
Dear Guest,Thank you for choosing Pestana Porto A Brasileira and for sharing your wonderful feedback with us. We're thrilled to hear that you had an extraordinary experience during your stay.We look forward to welcoming you back for another exceptional stay at Pestana Porto A Brasileira in the future.Best regards,Bruno OliveiraFront Office Manager

10/10 – Hervorragend

Maria Vasconcelos

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Esse Hotel e excelente. O cafe da manha com varias opcoes, tudo delicioso. Os funcionarios muito simpaticos, atendimento otimo.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Bruno Oliveira am 27. Feb. 2024
Estimada Sra. Maria,Agradecemos por escolher o Pestana Porto A Brasileira e por compartilhar sua experiência positiva conosco. Ficamos muito felizes em saber que você teve uma excelente estadia em nosso hotel.É maravilhoso saber que você apreciou o nosso café da manhã variado e delicioso, assim como a simpatia dos nossos funcionários e o ótimo atendimento que proporcionaram. Nossa equipe se esforça para oferecer um serviço acolhedor e eficiente, e é gratificante saber que conseguimos atender às suas expectativas.Seu feedback é muito importante para nós, e estamos felizes por termos contribuído para tornar sua estadia memorável.Esperamos recebê-la novamente no Pestana Porto A Brasileira em breve para mais uma experiência igualmente excelente.Atenciosamente,Bruno OliveiraFront Office Manager

10/10 – Hervorragend

Philipp

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 6 Nächten im Dezember 2023

10/10 – Hervorragend

Wilfried

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Personal war sehr hilfsbereit und zu jeder Zeit sehr freundlich
Aufenthalt von 3 Nächten im August 2023
Antwort von Bruno Oliveira am 12. Aug. 2023
Dear Mr. Wilfried, Thank you for your preference and feedback regarding your stay at Pestana Porto A Brasileira.We are truly grateful for the opportunity to have hosted you and to learn about your experience. It's delightful to hear that our staff's helpfulness and friendliness left a positive impression on you throughout your stay.Your feedback is invaluable as it helps us continuously improve and provide exceptional service to all our guests. We look forward to the pleasure of welcoming you back in the future and providing you with another memorable and enjoyable stay.Warm regards,Bruno OliveiraFront Office Manager

10/10 – Hervorragend

Walter

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Best service from the hotel.
Aufenthalt von 6 Nächten im April 2023
Antwort von The Team at Pestana Porto - A Brasileira am 12. Mai 2023
Dear Mr. Walter, Thank you for your feedback on your stay at Pestana Porto - A Brasileira. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Porto - A Brasileira, and we look forward to welcoming you again soon.Best regards, The Team at Pestana Porto - A Brasileira

8/10 – Gut

Emre

8/10 – Gut

Christian

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Tolle Lage, sehr freundliches Personal. Nur der WC-Sitz ist für Mitteleuropäer zu klein.
Aufenthalt von 6 Nächten im März 2022
Antwort von Daniela Valdiviesso am 30. März 2022
Sehr geehrter Herr Christian, im Namen des gesamten Teams des Pestana Porto - A Brasileira möchten wir Ihnen für Ihr freundliches Feedback danken. Es ist ausgezeichnet für uns zu wissen, dass Sie einen angenehmen Aufenthalt bei uns hatten und dass wir Ihnen helfen konnten, schöne Erinnerungen zu schaffen. Wir freuen uns darauf, Sie bald wieder in unserem Hotel begrüßen zu dürfen! Mit freundlichen Grüßen, Daniela Valdiviesso Das Team des Pestana Porto - A Brasileira

10/10 – Hervorragend

Dr. Brigitte, Frechen

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Das Brasileiraist ein schönes Hotel in idealer Lage für einen Städtetrip nach Porto. Das Frühstück war ausgezeichnet, das Personal sehr freundlich und hilfsbereit. Leider hat das Hotel keine Bar.
Aufenthalt von 4 Nächten im März 2022
Antwort von Daniela Valdiviesso am 22. März 2022
Sehr geehrter Frau Dr. Brigitte, wir haben uns sehr gefreut zu hören, dass Ihr jüngster Aufenthalt im Pestana Porto - A Brasileira erfreulich war und dass Sie ihn sehr genossen haben. Unser Team möchte Ihnen für Ihr sehr freundliches Feedback danken. Vielen Dank, dass Sie das Pestana Porto - A Brasileira für Ihren Urlaub gewählt haben. Wir freuen uns darauf, Sie bald wieder in unserem Hotel begrüßen zu dürfen. Mit freundlichen Grüßen, Daniela Valdiviesso Das Team des Pestana Porto - A Brasileira

10/10 – Hervorragend

María

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Zentral
Aufenthalt von 7 Nächten im Februar 2022
Antwort von Daniel Mariz am 23. Feb. 2022
Dear Mrs. María, On behalf of our entire team at Pestana Porto - A Brasileira, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs. It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Porto - A Brasileira. Best regards, Daniel Mariz Hotel manager

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 4 Nächten im November 2021
Antwort von Daniel Mariz am 15. Jan. 2022
Dear Mr. Anonymous, On behalf of our entire team at Pestana Porto - A Brasileira, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs. It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Porto - A Brasileira. Best regards, Daniel Mariz Hotel Manager

10/10 – Hervorragend

Ralf

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Sauber und nett
Bei Anreise mit dem Auto ist es schwierig das Gepäck auszuladen. Parkplatz befindet sich in öffentlicher Garage.
Aufenthalt von 2 Nächten im September 2021

6/10 – Okay

Rudolf

Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Schön aber nicht oberste Etage
Ich war in der obersten Etage, Zimmer 603. Leider regnete es in der ersten Nacht. Das Dach ist aus Metall/Blech: ich konnte jeden Regentropfen hören… konnte erst einschlafen als es aufhörte zu regnen, morgenfrüh.
Aufenthalt von 2 Nächten im September 2021
Antwort von Daniel Mariz am 30. Sept. 2021
Dear Mr. Rudolf, We appreciated the time you took to give us your honest opinion on your stay and, in particular, the comments regarding your accommodation. We sincerely apologize for any inconvenience caused during your stay. We have taken note of the issues raised. We are working with the relevant teams to solve the matter and improve the conditions offered. Thank you once again for staying with us, and we hope that, in the future, you will give us another opportunity to host you and change your impression of Pestana Porto - A Brasileira. Kind regards, Daniel Mariz Hotel Manager

2/10 – Ungenügend

Verifizierter Reisender

Verbesserungswürdig: Sauberkeit und Personal & Service
Da ich seit 5 Tagen versuche die Reise wegen Corona zu stornieren finde ich Ihre Fragen schon erschreckend. Vielleicht erreiche ich Sie im Laufe der Woche um im Nachhinein noch zu stornieren.
Aufenthalt von 3 Nächten im März 2020

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Januar 2020

10/10 – Hervorragend

Peter, Köln

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Eine tolle Location . Das Hotel ist richtig schön . Hervorragender Service. Hotelzimmer sind sehr gut isoliert und von dem ganzen Krach auf der Straße geschützt.
Aufenthalt von 3 Nächten im Dezember 2019
Antwort von Francisco - Front Office am 17. Feb. 2020
Thanks for staying with us. We appreciate your feedback!

10/10 – Hervorragend

Verifizierter Reisender

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Sehr schön renoviertes historisches Gebäude mitten in der Innenstadt. Top-Lage für einen kurzen Städtetrip.
Aufenthalt von 3 Nächten im Oktober 2019
Antwort von Guest Relations am 12. Okt. 2019
Dear Guest, Thank you so much for sharing your feedback regarding your stay at Pestana Porto – A Brasileira! We are happy to understand you had a pleasant stay with us! Our team is looking forward to welcome you back in a near future! Warmest regards, Paula Costa

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Oktober 2019
Antwort von Guest Relations am 12. Okt. 2019
Dear Guest, Thank you so much for sharing your feedback regarding your stay at Pestana Porto – A Brasileira! We are happy to understand you had a pleasant stay with us! Our team is looking forward to welcome you back in a near future! Warmest regards, Paula Costa

10/10 – Hervorragend

Verifizierter Reisender

Mit einer Gruppe gereist
Gut: Sauberkeit und Personal & Service
Perfekter Service! Preis/Leistung hervorragend! Zimmer sehr sauber!
Aufenthalt von 2 Nächten im September 2019
Antwort von Guest Relations am 17. Sept. 2019
Dear Guest, Thank you so much for sharing your feedback regarding your stay at Pestana Porto – A Brasileira! We are happy to understand you had a pleasant stay with us! Our team is looking forward to welcome you back in a near future! Warmest regards, Paula Costa

6/10 – Okay

Verifizierter Reisender

Gut: Sauberkeit
Aufenthalt von 4 Nächten im August 2019
Antwort von Guest Relations am 3. Sept. 2019
Dear Guest, Thank you very much for reviewing your stay at Pestana Porto – A Brasileira. We are looking forward to have the pleasure of your next visit in a near future! Warmest regards, Inês d'Orey

10/10 – Hervorragend

Verifizierter Reisender

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Dieses Hotel ist jeden einzelnen Stern wert. Wir waren schon öfters in fünf Sterne Hotels, aber dieses hat unsere Erwartungen und Erfahrungen weit übertroffen. Auch das Restaurant ist eine Empfehlung.
Aufenthalt von 5 Nächten im Juni 2019
Antwort von Guest Relations am 23. Juni 2019
Dear Guest, Thank you very much for your lovely review regarding your stay in our hotel. We are delighted to know that you enjoyed especially our restaurant. Thank you again for your preference and we look forward to welcome you in a near future. Warmest regards, Inês d'Orey

10/10 – Hervorragend

Verifizierter Reisender

Aufenthalt von 3 Nächten im Mai 2019
Antwort von Guest Relations am 21. Mai 2019
Dear Guest, Thank you so much for sharing your feedback regarding your stay at Pestana Porto – A Brasileira! We are happy to understand you had a pleasant stay with us and we truly appreciate your recommendation! Our team is looking forward to welcome you back in a near future! Warmest regards, Inês d'Orey Guest Relations

8/10 – Gut

Barbara, Schweiz

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Empfehlenswertes Hotel an zentraler Lage. Wir hatten ein recht geräumiges Zimmer mit einem modernen Bad. Das Frühstücksbuffet war gut. Wir würden jederzeit wieder kommen.
Aufenthalt von 3 Nächten im Oktober 2018
Antwort von Rita am 25. Okt. 2018
Dear Mrs. Barbara, Thank you very much for your lovely review! We are glad you had a pleasant stay and you would return anytime! Thank you as well for mentioning our breakfast and for recommending our hotel! Looking forward for your next visit! Warmest regards, Rita Guest Relations

8/10 – Gut

Klaus

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Modernes Luxushotel mit kleinen Schwächen
Das Hotel liegt sehr günstig zum Stadtzentrum und zum touristischen Hafen. In einem historischen Gebäude aus dem vorletzten Jahrhundert ist das Hotel ganz frisch saniert und sehr komfortabel eingerichtet. Die Zimmer nach vorne haben z.T. einen schönen Stadtblick, sind aber dafür auch lauter. Wir hatten ein ruhiges geräumiges, sehr komfortabel eingerichtetes Zimmer. Total schick und sauber! Der Empfang war sehr freundlich und sehr bemüht. Ein bisschen geärgert haben wir uns über das Frühstückangebot, das in Auswahl und Vielseitigkeit kein 5-Sterne-Niveau hatte. Das Servicepersonal wirkte manchmal doch überlastet. Bis auf diese kleine Schwäche haben wir unseren Aufenthalt sehr genossen!
Aufenthalt von 3 Nächten im Mai 2018
Antwort von Rita am 14. Juni 2018
Dear Klaus, Thank you for evaluating your stay at Pestana Porto - A Brasileira! We are happy to understand overall you enjoyed your stay with us and thank you for mentioning our staff being friendly and helpful! We apologize if the breakfast selection was not up to your standards, nevertheless we will try to improve day by day. We hope we can welcome you in a near future. Warmest regards, Rita Guest Relations

10/10 – Hervorragend

Chuhao

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
離車站,房間乾淨舒適,飯店內的香氛令人放鬆。
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Bruno Oliveira am 21. Mai 2024
Dear Mr. ChuhaoThank you for sharing your recent experience at Pestana Porto A Brasileira. We are delighted to hear that you were satisfied with the hotel's location near the station, the clean and comfortable rooms, and the relaxing scent within the hotel.We are committed to providing high-quality service and ensuring our guests have a pleasant stay, so it's wonderful to know that we met your expectations. We will continue to strive for excellence to ensure every guest enjoys a comfortable and enjoyable experience.If you have any further needs or questions, please feel free to contact us. We look forward to welcoming you back and providing you with excellent service once again.Best regards,Bruno Oliveira

6/10 – Okay

Domenico

Mit dem Partner gereist
Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Struttura in posizione centrale e stanza spaziosa, ma non sempre pulitissima. La valutazione comunque eccellente precipita a seguito del personale. Nello specifico, abbiamo alloggiato in questo albergo proprio durante la Queima das Fitas e proprio sabato notte circa 30 persone travestite di nero urlavano a mò di setta sotto le stanze dalle ore 20.30. Alle 2 di notte nessuno della reception è intervenuto anche a seguito di innumerevoli solleciti telefonici. Il tutto si é concluso poco dopo perchè gli ospiti hanno chiamato la polizia e hanno iniziato ad urlare dalle proprie finestre chiedendo di smetterla. Considerato il costo ci si aspetto una super assistenza da parte del personale. Non è stato un we rilassante e silenzionso, peccato!
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Bruno Oliveira am 21. Mai 2024
Dear Mr. DomenicoThank you for sharing your feedback about your recent stay at Pestana Porto A Brasileira. We sincerely apologize that your experience did not meet your expectations due to some inconveniences.I deeply apologize for the disturbance caused by the noise from outside, especially during the Queima das Fitas festivities. I understand how unpleasant and disruptive this must have been, and I regret that our staff did not intervene promptly to resolve the situation and ensure your comfort.Your experience does not reflect our usual standards of service and hospitality, and we take your feedback very seriously. Rest assured, I will share your observations with our management team to assess how we can improve our response to similar situations in the future.We strive to provide all our guests with a pleasant and relaxing stay, and I'm sorry that we fell short in your case. Please accept our sincerest apologies, and I hope you will give us another chance to demonstrate our commitment to providing excellent service.If you would like to discuss your experience further or if there is anything we can assist with, please don't hesitate to contact me directly.Warm regards,Bruno Oliveira

10/10 – Hervorragend

DAVID

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Location was perfect for tourists.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Bruno Oliveira am 21. Mai 2024
Dear Mr. DAVID,Thank you for your feedback! We're delighted to hear that you found our location perfect for tourists. Being situated in the heart of Porto, we strive to offer our guests convenient access to the city's most popular attractions and landmarks.We hope you had a wonderful time exploring the area and enjoyed your stay with us. We look forward to welcoming you back to Pestana Porto A Brasileira on your next visit to Porto!Best regards,Bruno OliveiraFront Office Manager

10/10 – Hervorragend

Charles

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
This is a very nice hotel well-suited to exploring Porto on foot. It is 2 blocks to sights such as the train station (seriously, visit it!), main marketplace (think you won’t like visiting a market? Guess again!), Liberty Square and the famous McDonald’s (once again, trust me!). Porto is very walkable, though that walking involves some hills. The front-desk staff was welcoming and eager to help, our room was spotless and high quality (fifth floor street side was above the traffic noise). Breakfast was excellent—be sure to get the menu which has more than the breakfast bar—but was NOT included with the room. Parking was in a public garage around the block, and it was super-clean and easy to manage payment. Porto itself is a delight, and the hotel staff suggested at least one idea that wasn’t on our radar, which was to ride the #1 Tram out to the seaside (it’s an antique trolley that is as much fun as the destination). The only downside is that Porto is constructing a metro nearby so the street leading to the hotel was a little congested, but this is temporary. We highly recommend the facility.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Bruno Oliveira am 14. Mai 2024
Dear Mr. Charles,Thank you for sharing your wonderful feedback about your recent stay at Pestana Porto A Brasileira. We're delighted to hear that you had such a positive experience and that our hotel was well-suited for exploring Porto on foot.It's fantastic to know that our central location allowed you to easily access popular sights such as the train station, main marketplace, Liberty Square, and even the famous McDonald's! We're glad you enjoyed the walkability of Porto, despite its hilly terrain, and that you found our front desk staff welcoming and helpful.We're thrilled that you found your room spotless and of high quality, providing a comfortable retreat from the city hustle. It's great to hear that you enjoyed our excellent breakfast options and that our recommendation to explore Porto via the #1 Tram to the seaside added to your experience.We appreciate your understanding regarding the temporary congestion caused by nearby construction and are pleased to hear that parking in the public garage was convenient for you.Thank you for highly recommending our hotel, and we look forward to welcoming you back on your next visit to Porto!Warm regards,Bruno OliveiraFront Office Manager

8/10 – Gut

Lesley

Mit einer Gruppe gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
The hotel was good. Rooms were clean and beds comfortable. The staff at Reception were excellent and very helpful. Unfortunately the food and service in the restaurant and at breakfast let the hotel down. The breakfast was limited and the food was not replenished very often. Service was very hit & miss. Could do with more staff
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Bruno Oliveira am 14. Mai 2024
Dear Mrs. Lesley,Thank you for sharing your feedback regarding your recent stay at Pestana Porto A Brasileira. We appreciate your comments and take them seriously as we continuously strive to improve our guest experience.We're pleased to hear that you found our hotel to be good, with clean rooms and comfortable beds. Providing a comfortable and relaxing environment for our guests is a top priority for us.However, we regret that the food and service in our restaurant and at breakfast did not meet your expectations. Please accept our sincere apologies for any inconvenience this may have caused. Rest assured, we will review our food offerings and service procedures to ensure that they meet the high standards we strive for.Your feedback regarding the breakfast selection and replenishment frequency is duly noted, and we will work to address these issues promptly. Additionally, we appreciate your suggestion for more staff, and we will assess our staffing levels to ensure that we can provide prompt and attentive service to all our guests.We're delighted to hear that you found our reception staff to be excellent and very helpful. Providing outstanding service is a cornerstone of our hospitality, and we're glad that our team made a positive impression on you.Once again, thank you for sharing your feedback with us. We hope to have the opportunity to welcome you back to Pestana Porto A Brasileira in the future and provide you with an improved experience.Warm regards,Bruno OliveiraFront Office Manager

10/10 – Hervorragend

Marianne

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great location with spacious rooms. Friendly staff. Would stay here again.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Bruno Oliveira am 14. Mai 2024
Dear Mrs. Marianne,Thank you for taking the time to share your positive feedback following your recent stay at Pestana Porto A Brasileira. We're delighted to hear that you enjoyed our great location and found our rooms spacious. Providing comfortable and accommodating accommodations is a top priority for us, and it's wonderful to know that we met your expectations in this regard.We're also pleased that you found our staff friendly and helpful during your stay. Ensuring our guests feel welcome and well-assisted is of utmost importance to us, and your kind words will be shared with the team as motivation to continue delivering exceptional service.It's truly gratifying to hear that you would choose to stay with us again. We look forward to welcoming you back to Pestana Porto A Brasileira in the future. If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Warm regards,Bruno OliveiraFront Office Manager

10/10 – Hervorragend

KRISTI

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Amazing location and property. Top notch service. Breakfast was great. Very walkable to many areas :Sao Bento station/ shopping on St Catarina street and around. Many dining options. Shopping for groceries up the street from hotel. The pluses were endless. Definitely my stop when next in Porto.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Bruno Oliveira am 7. Mai 2024
Dear Mrs. KRISTI, Thank you for sharing your wonderful feedback about your recent stay at Pestana Porto A Brasileira.We're thrilled to hear that you had an amazing experience with us and that you enjoyed our hotel's prime location and top-notch service. It's fantastic to know that our breakfast was to your liking and that you found our property convenient for exploring various attractions such as Sao Bento station, shopping on St. Catarina street, dining options, and grocery shopping.We truly appreciate your kind words and your recommendation. We can't wait to welcome you back as our guest when you're next in Porto. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Warm regards,Bruno OliveiraFront Office Manager

10/10 – Hervorragend

Pam

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff very friendly and helpful. Comfortable room. Excellent location.
Aufenthalt von 4 Nächten im April 2024
Antwort von Bruno Oliveira am 30. Apr. 2024
Dear Mrs. Pam,Thank you for taking the time to share your feedback about your recent stay at Pestana Porto A Brasileira.We are delighted to hear that you found our staff to be friendly and helpful, and that you enjoyed the comfort of your room. Additionally, we're pleased that our central location contributed to a memorable experience during your time in Porto.Your satisfaction is our top priority, and we appreciate your kind words. We look forward to welcoming you back for another wonderful stay in the future.Warm regards,Bruno OliveiraFront Office Manager

10/10 – Hervorragend

Carlos

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024

10/10 – Hervorragend

Suheila

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful and convenient, perfect choice for a few days stay in Porto. Lovely in so many levels. Highly recommend.
Aufenthalt von 2 Nächten im April 2024
Antwort von Bruno Oliveira am 20. Apr. 2024
Dear Mrs. Suheila, Thank you for your kind words about your recent stay at Pestana Porto A Brasileira. We're delighted to hear that you found our hotel beautiful, convenient, and the perfect choice for your time in Porto.It's wonderful to know that you enjoyed your stay on so many levels. Providing a memorable and comfortable experience for our guests is our top priority, and we're glad that we were able to achieve this with you.We truly appreciate your recommendation and for choosing Pestana Porto A Brasileira for your stay. We look forward to welcoming you back in the future and providing you with more lovely moments during your visit to Porto.If you need any assistance or have any specific preferences for your next stay, please don't hesitate to contact us.Warm regards,Bruno OliveiraFront Office Manager

10/10 – Hervorragend

maryann, Fonthill

Gut: Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024

10/10 – Hervorragend

Taina

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was fantastic, except the shower had a problem in which the water became hot quickly and then returned to normal after a few seconds. It happened multiple times. The room and the hotel are excellent!!
Aufenthalt von 3 Nächten im März 2024
Antwort von Bruno Oliveira am 10. Apr. 2024
Dear Mrs. Taina,Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a fantastic experience overall and that you found the room and the hotel to be excellent.However, we sincerely apologize for the inconvenience you experienced with the shower. Please rest assured that we take your comments seriously, and we will promptly address this issue with our maintenance team to ensure that it is resolved to prevent any future occurrences.Once again, we appreciate your valuable feedback, and we hope that this isolated incident did not overshadow your otherwise enjoyable stay with us. Should you choose to visit us again in the future, we will strive to provide you with an even more flawless experience.Warm regards,Bruno OliveiraFront Office Manager

10/10 – Hervorragend

Paul

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The place was right in the core of the bustling City of Porto. The staff were great! Was upgraded to a suite for free.
Aufenthalt von 2 Nächten im April 2024
Antwort von Bruno Oliveira am 6. Apr. 2024
Thank you for taking the time to share your positive experience at Pestana Porto A Brasileira. We are delighted to hear that you enjoyed our central location in the bustling city of Porto and that our staff provided you with great service.It's fantastic to know that you were upgraded to a suite during your stay. We strive to exceed our guests' expectations whenever possible, and we're thrilled that you appreciated this gesture.We truly appreciate your feedback and hope to have the opportunity to welcome you back for another exceptional stay in the future.If you need any further assistance or have any questions, please feel free to reach out to us.Best Regards,Bruno Oliveira

10/10 – Hervorragend

Paul

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Lovely Hotel, excellent location for exploring Porto and nice room
Aufenthalt von 4 Nächten im März 2024
Antwort von Bruno Oliveira am 26. März 2024
Dear Mr. Paul,Thank you for your lovely feedback about your stay at Pestana Porto A Brasileira! We're delighted to hear that you enjoyed your time with us and found our hotel to be lovely.It's fantastic to know that our location was excellent for exploring Porto and that you found your room to be nice and comfortable.We truly appreciate your kind words and recommendation. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.Warm regards,Bruno OliveiraFront Office Manager

10/10 – Hervorragend

Pat

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The room was very nice and truly soundproof. We enjoyed the breakfast and the staff was very helpful. They arranged a city tour for 6 of us on short notice. It was so much fun. Highly recommend this hotel!
Aufenthalt von 2 Nächten im März 2024
Antwort von Bruno Oliveira am 23. März 2024
Thank you for your glowing review! We're thrilled to hear that you had a wonderful experience during your stay at Pestana Porto A Brasileira.It's fantastic to know that you found your room to be very nice and truly soundproof, providing you with a comfortable stay. We're delighted that you enjoyed our breakfast offerings and that our staff was helpful in arranging a city tour for you and your group on short notice.We're especially pleased to hear that you had a fun time during the city tour and that you highly recommend our hotel. Your recommendation means a lot to us, and we appreciate your kind words.Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable stay in the future. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.Warm regards,

8/10 – Gut

Tracey, Peterborough

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location. Staff very helpful.
Aufenthalt von 2 Nächten im März 2024
Antwort von Bruno Oliveira am 19. März 2024
Dear Mrs. Tracey, Thank you for your feedback! We're delighted to hear that you enjoyed our great location and found our staff to be very helpful.Ensuring our guests have a convenient and pleasant stay is our top priority, and we're thrilled that our location and staff contributed to your positive experience.If there's anything else we can do to enhance your experience or if you have any further comments to share, please feel free to let us know. We look forward to welcoming you back for another enjoyable stay in the future.Best regards,Bruno OliveiraFront Office Manager

8/10 – Gut

Alper, Raleigh

Aufenthalt von 2 Nächten im März 2024

10/10 – Hervorragend

Jeff

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very enjoyable stay!
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Bruno Oliveira am 5. März 2024
Dear Mr. Jeff,Thank you for your kind words! We are thrilled to hear that you had a very enjoyable stay at Pestana Porto A Brasileira. Our team works hard to ensure that every guest has a memorable experience, and it's wonderful to know that we succeeded in making your stay special.If there is anything else we can do to enhance your next stay or if you have any special requests, please don't hesitate to let us know. We look forward to welcoming you back for another wonderful stay in the future.Warm regards,Bruno OliveiraFront Office Manager

10/10 – Hervorragend

Alanson

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff was extraordinary. Very helpful. Room cleaning staff was unbelievably good
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Bruno Oliveira am 27. Feb. 2024
Dear Alanson,Thank you for choosing Pestana Porto A Brasileira and for sharing your wonderful feedback with us. We're thrilled to hear that you had an extraordinary experience during your stay.It's fantastic to know that you found our staff to be exceptionally helpful and that our room cleaning staff exceeded your expectations. Providing excellent service and maintaining high cleanliness standards are priorities for us, and we're glad to hear that we succeeded in delivering on both fronts.Your satisfaction is our top priority, and we're delighted that we could contribute to making your visit memorable.We look forward to welcoming you back for another exceptional stay at Pestana Porto A Brasileira in the future.Best regards,Bruno OliveiraFront Office Manager

10/10 – Hervorragend

susan

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The Pestana Porto was a lovely hotel, and we enjoyed it very very much. It is in a great location, walkable to many things. We loved watching the action below from our Juliet balcony.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Bruno Oliveira am 27. Feb. 2024
Dear Mrs. SusanThank you for choosing Pestana Porto A Brasileira and for taking the time to share your experience with us. We're delighted to hear that you had a lovely stay and enjoyed our hotel.It's wonderful to know that you appreciated our great location, allowing you to explore the city conveniently on foot. We're also pleased that you enjoyed the views from your Juliet balcony, soaking in the lively atmosphere below.Your satisfaction is our top priority, and we're thrilled that we could contribute to making your visit to Porto enjoyable.We look forward to welcoming you back for another memorable stay at Pestana Porto A Brasileira in the future.Best regards,Bruno OliveiraFront Office Manager

10/10 – Hervorragend

Inderjit Singh, Simi Valley

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very nice welcoming staff and property condition and location
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Bruno Oliveira am 27. Feb. 2024
Dear InderijtThank you for choosing Pestana Porto A Brasileira and for sharing your positive feedback with us. We're thrilled to hear that you had a pleasant experience during your stay.It's wonderful to know that you found our welcoming staff to be very nice and that you were pleased with the condition of our property. Additionally, we're delighted that you appreciated our convenient location.Your satisfaction is our top priority, and we're glad that we could contribute to making your visit enjoyable.We look forward to welcoming you back for another memorable stay at Pestana Porto A Brasileira in the future.Best regards,Bruno OliveiraFront Office Manager

10/10 – Hervorragend

Paul, Dublin

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very friendly and helpful staff. Very clean, comfortable and warm room.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Bruno Oliveira am 27. Feb. 2024
Dear PaulThank you for choosing to stay at Pestana Porto A Brasileira and for taking the time to share your positive feedback with us. We're delighted to hear that you had a pleasant experience during your time with us.It's fantastic to know that you found our staff to be very friendly and helpful. Providing excellent service is a top priority for us, and we're glad to hear that our team succeeded in making your stay enjoyable. We're also pleased that you found your room to be clean, comfortable, and warm, ensuring a cozy and relaxing stay.Your satisfaction is our utmost priority, and we're thrilled that we could contribute to making your visit a memorable one.We look forward to welcoming you back to Pestana Porto A Brasileira for another enjoyable stay in the future.Best regards,Bruno OliveiraFront Office Manager

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Bruno Oliveira am 27. Feb. 2024
Dear Guest,Thank you for choosing Pestana Porto A Brasileira and for sharing your wonderful feedback with us. We're thrilled to hear that you had an extraordinary experience during your stay.We look forward to welcoming you back for another exceptional stay at Pestana Porto A Brasileira in the future.Best regards,Bruno OliveiraFront Office Manager

10/10 – Hervorragend

Alexander

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very good hotel in the nice location
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Bruno Oliveira am 14. Feb. 2024
Dear Mr. Alexander,Thank you for your kind feedback. We're delighted to hear that you had a very good experience at our hotel and enjoyed the nice location. Providing our guests with a comfortable and convenient stay is always our priority.If you have any further comments or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back to Pestana Porto A Brasileira in the future.Best regards,Bruno OliveiraFront Office Manager

10/10 – Hervorragend

Ramesh

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Bruno Oliveira am 27. Feb. 2024
Dear Guest,Thank you for choosing Pestana Porto A Brasileira and for sharing your wonderful feedback with us. We're thrilled to hear that you had an extraordinary experience during your stay.We look forward to welcoming you back for another exceptional stay at Pestana Porto A Brasileira in the future.Best regards,Bruno OliveiraFront Office Manager

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit und Personal & Service
Good location but not a 5-star hotel. Room is small and heating is very weak. The water pressure extremely low. Not comfortable
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Bruno Oliveira am 19. Jan. 2024
Dear Mr./Mrs. Hotels.com User,Thank you for taking the time to share your feedback regarding your recent stay at Pestana Porto A Brasileira. We sincerely appreciate your input, as it helps us identify areas for improvement.We regret to hear that your experience did not meet your expectations, particularly in terms of room size, heating, and water pressure. Please accept our apologies for any discomfort you may have experienced. We take your comments seriously and will review these aspects to ensure a more pleasant stay for our guests in the future.If you have any additional details or specific suggestions that you would like to share, please feel free to let us know. Your insights are invaluable as we continuously strive to enhance the quality of our services.We appreciate your choosing Pestana Porto A Brasileira, and we hope to have the opportunity to better serve you in the future.Kind regards,Bruno OliveiraFront Office Manager