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Bewertungen von Gateway Hotel

3.5 out of 5
Gateway Hotel
Jacksons Parade, Port Moresby

Bewertungen

7,2

Gut

18 von insgesamt 101 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
45 von insgesamt 101 Gästebewertungen haben eine Bewertung von 8 - Gut" "
18 von insgesamt 101 Gästebewertungen haben eine Bewertung von 6 - Okay" "
15 von insgesamt 101 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
5 von insgesamt 101 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

7,6/10

Sauberkeit

7,8/10

Personal & Service

7,0/10

Ausstattung

7,0/10

Zustand der Unterkunft

7,2/10

Umweltfreundlichkeit

Bewertungen

6/10 – Okay

Thomas

Gut: Ausstattung und Zustand der Unterkunft
Die Betten waren nicht so sauber wie erwartet. Aber die Zimmer waren groß und es war nahe zum Flughafen. Der Pool war schön und es gab in der Nähe Restaurants und Bars. Ebenfalls wurde ein Flughafenshuttle angeboten. Beim Einchecken war es sehr geschäftig und das Personal war etwas unfreundlich. Aber alles in allem bin ich zufrieden
Aufenthalt von 1 Nacht im Oktober 2023

6/10 – Okay

Josef

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2023
Antwort von Gateway Team am 4. Mai 2023
Thank you, Josef

6/10 – Okay

Malvin

Mit der Familie und kleinen Kindern gereist
Overall staff treatment and hospitality
Aufenthalt von 1 Nacht im Mai 2024

2/10 – Ungenügend

McDelyn

Verbesserungswürdig: Sauberkeit und Personal & Service
need to work on their customer service
Aufenthalt von 1 Nacht im Mai 2024

6/10 – Okay

Bari

Verbesserungswürdig: Sauberkeit
Aufenthalt von 3 Nächten im Mai 2024

8/10 – Gut

MARIA

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
There was no toilet paper and only 1 bath towel for 2 guests. I called the Housekeeping 2x and it was like 90 minutes passed but my request did not arrived. I went to the Reception to follow up. My request came and was assisted by a Maintenance staff instead who was very helpful. Overall, my stay was okay. Thank you.
Aufenthalt von 1 Nacht im April 2024

4/10 – Schlecht

Kirsty

Aufenthalt von 2 Nächten im April 2024

8/10 – Gut

Bari

Aufenthalt von 1 Nacht im April 2024

6/10 – Okay

James

Aufenthalt von 2 Nächten im April 2024

4/10 – Schlecht

Jonathan

Geschäftlich gereist
Verbesserungswürdig: Zustand der Unterkunft und Komfort des Zimmers
Fit only to be demolished
A terrible place. Run down, demotivated staff trying their best, the worst wi-fi I have ever encountered, watered down spirits and questionable clientele. And it was expensive. My fully equipped apartment had loads of plates, three knives, two spoons and a single glass. Water was hot only in the afternoons and the apartment pool had a viscous feel to it like I imagine those seagulls you see in oil slicks must enjoy. Avoid, Like the plague.
Aufenthalt von 2 Nächten im Januar 2024

10/10 – Hervorragend

Igen

Gut: Personal & Service
Nestled in the heart of timeless elegance, this hotel gracefully stands as a testament to enduring excellence. Despite the passage of years, it has managed to retain its enchanting charm and unwavering commitment to providing an exceptional guest experience. From the moment one steps through the doors, the seamless fusion of classic sophistication and modern amenities is evident. Impeccable service, meticulously maintained facilities, and a sense of nostalgia seamlessly blend, creating an ambiance that feels both nostalgic and contemporary. This establishment not only embraces its rich history but also continues to innovate, ensuring that every visit is a delightful journey through time and hospitality.
Aufenthalt von 2 Nächten im Dezember 2023

6/10 – Okay

John

Gut: Sauberkeit, Personal & Service und Ausstattung
The staff were friendly and helpful. The bed was very good and the access to the internet was very good as well. The rooms are looking a little tired, they are now looking old. The bathrooms are small. Needed more teabags and coffee sachets. No milk, even milk powder for a drink!! Has the appearance of a flash hotel (in its day) but needs a bit of a spruce up now. Especially for the money its costs.
Aufenthalt von 2 Nächten im Dezember 2023

4/10 – Schlecht

BRYAN

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Room very grubby. We complained and they moved us to a nice update room. Dining limited. Staff very good. Building very tired
Aufenthalt von 2 Nächten im November 2023

2/10 – Ungenügend

Delly

Geschäftlich gereist
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Despite accepting the booking, there was no room available on arrival. Receptionist was not friendly and too slow. Reported the faulty air con but was never attended to.
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Gateway Team am 29. Okt. 2023
Hi Delly,Thank you for sharing your experience with us. We apologize that all did not go well.This has been reported to the Hotel Management, who are looking into your experience.

10/10 – Hervorragend

Bronyyn

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Good for the kids
Aufenthalt von 1 Nacht im Oktober 2023

8/10 – Gut

Trevor

Gut: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Gateway Team am 11. Okt. 2023
Thank you for staying with us Trevor

2/10 – Ungenügend

Giliab

Aufenthalt von 1 Nacht im August 2023

8/10 – Gut

Hubertine

Aufenthalt von 1 Nacht im Juli 2023

8/10 – Gut

Graham

Mit dem Partner gereist
Gut: Personal & Service
Close to the airport. I didn't like the room. Smelt moldy and the shower was ridled in mould
Aufenthalt von 1 Nacht im Juli 2023

8/10 – Gut

Tim

Gut: Personal & Service
Staff wonderful, service, food, transportation all good. The bathroom in our room was a bathtub I’d never think of soaking in and the toilet ran all night.
Aufenthalt von 1 Nacht im Juni 2023

8/10 – Gut

Onella

Aufenthalt von 2 Nächten im April 2023
Antwort von Gateway Team am 4. Mai 2023
Thank you, Onella

10/10 – Hervorragend

james

Aufenthalt von 1 Nacht im März 2023
Antwort von Gateway Team am 4. Mai 2023
Thank you, James

6/10 – Okay

Cintrex

Geschäftlich gereist
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2023
Antwort von Gateway Team am 16. März 2023
Thank you Cintrex for choosing Coral Sea Hotels and Gateway Hotel

8/10 – Gut

Lillian

Aufenthalt von 1 Nacht im März 2023
Antwort von Gateway Team am 4. Mai 2023
Thank you, Lillian

8/10 – Gut

jonathan

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2023
Antwort von Gateway Team am 21. Feb. 2023
Happy you enjoyed your stay, Jonathan

8/10 – Gut

james

Aufenthalt von 1 Nacht im Februar 2023

10/10 – Hervorragend

james

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great
Aufenthalt von 1 Nacht im Februar 2023
Antwort von Gateway Team am 9. Feb. 2023
Happy you enjoyed the stay James

10/10 – Hervorragend

Roxanne

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great quality for the money!!
Antwort von Gateway Team am 24. Jan. 2023
Hi Roxanne,Delighted you enjoyed your stay.

6/10 – Okay

Vavine

Gut: Personal & Service
The property was close to the airport and very convenient. Cleanliness was ok. The Staff and customer service was excellent
Aufenthalt von 1 Nacht im Dezember 2022
Antwort von Gateway Team am 14. Dez. 2022
Thank you Vavine, for your honest feedback; highly appreciated

8/10 – Gut

Sharon

2/10 – Ungenügend

Michael, Algester

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
I spent many good nights over the years whilst living and working in Papua New Guinea and happily dined and stayed overnight in the hotel, however this experience was one of the worst experiences I have ever had, the room was nothing short of atrocious, it was smelly, dirtiest room I have ever stayed in, outdated and I would say the whole hotel requires a massive makeover under its current management structure. Definitely not worth the money paid. The staff were brilliant, I was able to check in with ease and I was able to eat all my meals at the restaurants however when I ordered a soft drink I was told Sorry we do not have stock. Taking everything into consideration I give this place a 2 star rating and that goes to the Staff not the facilities.
Aufenthalt von 1 Nacht im November 2022
Antwort von Gateway Team am 24. Nov. 2022
Thank you, Michael, for sharing your family's experience.The hotel is currently undergoing a significant upgrade to all rooms and public areas, your next visit all should be complete

10/10 – Hervorragend

George

Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Pool settings was nice but cleaners bit rude on their approach. Chasing the kids out off the pool instead of friendly reminder and explanation on pool timing
Aufenthalt von 1 Nacht im November 2022
Antwort von Gateway Team am 20. Nov. 2022
Thanks, George, for your positive review.Sorry about the eager Team members, it is for a good reason; with so many pools and large pools as well, we have to be mindful of the Health & safety of the guest.

6/10 – Okay

Cintrex

Geschäftlich gereist
Verbesserungswürdig: Zustand der Unterkunft
Looking tired and I’m need of a face lift
Hotel has run down from my previous visits before Covid. Needs a refresh and update
Aufenthalt von 1 Nacht im November 2022
Antwort von Gateway Team am 20. Nov. 2022
Hi Cintrex,Thanks for your feedback, and yes some parts are a little tired, and the hotel is currently undergoing a refurbishment.2023 should see a totally new look and feel

8/10 – Gut

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit und Komfort des Zimmers
Family
It was ok but the water pressure is low and having problem with TV connections which was fixed upon request. Louvre blade was missing[2x]. Otherwise its good for family on weekends getaway.
Aufenthalt von 2 Nächten im Oktober 2022
Antwort von Gateway Team am 31. Okt. 2022
Thank you for staying with us over the weekend; happy to hear you enjoyed your stay.

4/10 – Schlecht

Mark, Corcoran

Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Oktober 2022

4/10 – Schlecht

Timothy

Geschäftlich gereist
Gut: Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
The Enzo's Pizza and Sizzler Restaurant connected at the front are great. It's very convenient to the airport. There was literally no hot water at all - not even slightly warm. The aircon filters and ducts need to be cleaned and the aircon was very anemic due to this. It took many hours for the room to cool enough for me to stop sweating. Never even needed a sheet coving at night since it just couldn't get cooled down enough.
Aufenthalt von 1 Nacht im September 2022
Antwort von Gateway Team am 31. Okt. 2022
Hi Timothy,Sorry to hear about your AC issues; this has been addressed to our Maintenance and Housekeeping departments.

10/10 – Hervorragend

Leonie, Sunshine Coast

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Close to airport so very convenient
Aufenthalt von 1 Nacht im September 2022
Antwort von Gateway Team am 12. Sept. 2022
Thank you, Leonie, for taking the time to provide valuable feedback.

8/10 – Gut

Leonie, Sunshine Coast

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Quiet and close to the airport
Aufenthalt von 1 Nacht im August 2022
Antwort von Gateway Team am 17. Aug. 2022
Thank you for sharing your positive feedback Leonie.

4/10 – Schlecht

Noel

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
When checked in the reception advised meals where free but late they charged dinner and breakfast hoping breakfast was free as most hotels have complimentary breakfast.
Aufenthalt von 1 Nacht im August 2022
Antwort von Gateway Team am 17. Aug. 2022
Hi Noel, Thank you for your feedback. We have sent you a private message for further details, so we can understand what the issue you encountered was.

8/10 – Gut

Michael

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2022
Antwort von Eve am 1. Feb. 2022
Thank you sir for your feedback Hope to have you back on your next stay

4/10 – Schlecht

Verifizierter Reisender

Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Februar 2021

8/10 – Gut

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Easy to get to the airport. Friendly staff, I loved my room, clean and spaces.jackson bar/restaurant is great place for food and chilling out
Aufenthalt von 3 Nächten im Oktober 2020

8/10 – Gut

Callum

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Gateway is a good hotel for a stopover. Had a great Pizza in the departures bar. Some of the fixtures and fittings are a bit tired but staff are friendly and will look after you
Aufenthalt von 1 Nacht im Juli 2020
Antwort von Matthew am 15. Juli 2020
Callum, thank you for providing us with further feedback on your stay. We appreciate your comments and be assured we are looking at our ongoing upgrading and refurbishment program on bathrooms now our rooms have been completed.

8/10 – Gut

Verifizierter Reisender

Aufenthalt von 3 Nächten im Mai 2020
Antwort von Matthew am 15. Juli 2020
Thank you for your feedback.

8/10 – Gut

Verifizierter Reisender

Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2020
Antwort von Matt am 21. Apr. 2020
Thank you for choosing Gateway Hotel and Apartments - your comments and feedback are always appreciated. Matt Cooper (Group Operations Manager)

8/10 – Gut

Boucly, Paris

Gut: Sauberkeit und Personal & Service
Gentillesse du directeur et de l’équipe Qualité des petits déjeuners
Aufenthalt von 5 Nächten im März 2020
Antwort von Matt am 21. Apr. 2020
Dear Sir / Madam, Thank you for making the time to provide such generous feedback. Understanding you visit was during a time of changing circumstances, you kind comments are appreciated. With Respect Matthew

8/10 – Gut

Marble, Samukawa, Kanagawa, Japan

Geschäftlich gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Overall, it is a good hotel, especially, the proximity to the airport is a peace of mind. The food served at the restaurant is also excellent.
Aufenthalt von 1 Nacht im Februar 2020
Antwort von Gateway Hotel am 5. März 2020
Thank you so much for the comment

4/10 – Schlecht

Verifizierter Reisender

Mit der Familie gereist
Verbesserungswürdig: Zustand der Unterkunft
Cockroaches everywhere! No milk for coffee. We had to ask for a spare towel?
Aufenthalt von 1 Nacht im Februar 2020
Antwort von Gateway Hotel am 5. März 2020
Are you able to tell me which room you were last in? Kind Regards Theresa Paru Front Office Manager

4/10 – Schlecht

Verifizierter Reisender

Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
Air conditioning was poor the bed smelled like it hadnt been changed. There were baby cockroaches in the room. Had to carry my own luggage up 2 flights of stairs to get to the room after having to wait 10 minutes to get checked in. Last time i will choose there to stay.
Aufenthalt von 1 Nacht im Dezember 2019

4/10 – Schlecht

Dana

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Verbesserungswürdig: Personal & Service
Extremely disappointed
My second time at Gateway. My first stay was excellent. This time I was thoroughly disappointed. After an extremely long day of travel 12+hrs from an outer island all I wanted was a cup of tea and a rest before going out in the evening. I made my tea and went to find no milk in the fridge. I contacted reception and requested milk then waited close to 30min, still no milk...long story short it took 1 and 1/4 hours, 5 requests and for me to literally stand and wait at reception until someone fetched some milk for me. The milk was then retrieved literally steps away from my room. I couldn’t believe it. Barely any sort of apology either. When you pay good money for a hotel room you expect much better service than this. Extremely disappointed by Gateway Hotel this visit.
Aufenthalt von 1 Nacht im Dezember 2019
Antwort von Group Operations Manager am 30. Dez. 2019
Good morning Dana, Thank you for your response and feedback to Gateway Hotel, please let me apologize for the delay in responding. You feedback pertaining to the milk not being in your room has been taken on board and I have since had an opportunity to look at our policy and practices which obviously had they been in place such a occurrence would not happen. Please be assured this matter has been rectified now and should not impact on any guests stays moving forward. We appreciate your stay and again I apologize that we did not meet you expectations as we had previously. With Regards - Matthew