Dear Anna, We appreciate the time taken for your kind evaluation. Your preference is highly appreciated, and we are glad to learn that you had a truly unforgettable experience. We hope to host you again at The Fives Beach Hotel & Residences Cordially, Management team The Fives Beach Hotel and Residences

Dear guest, We appreciate the time taken in your kind evaluation. We hope to host you again at The Fives Beach Hotel & Residences Cordially, Management team The Fives Beach Hotel and Residences

Sehr geehrter Gast, wir bedanken uns für die Zeit, die Sie für Ihre Bewertung aufgewendet haben. Wir hoffen, Sie wieder im The Fives Beach Hotel & Residences begrüßen zu können Herzlich, Management-Team The Fives Beach Hotel und Residenzen

Dear Expedia user Thank you for your taking your time to share your review about your experiences of your most recent visit to The Fives Azul Beach Resort Playa del Carmen by Karisma Our mission is to make every stay as close to perfection ensuring our guest with the most relaxing experience and we are very sorry if you fell short during your stay with us. Thank you once again, your feedback is truly invaluable to us.

Dear Levi, Thank you for your wonderful review and for choosing to stay with us again! We're thrilled to hear that both of your visits have been exceptional and that you enjoyed our food and attentive staff. We can't wait to welcome you back for another fantastic stay!

Dear Caroline, Thank you for sharing your recent experience at our hotel. We are delighted to hear that you and your husband enjoyed a wonderful stay with us. It's gratifying to know that you found our resort beautiful, and safe, and appreciated the attentive and helpful staff. We sincerely appreciate your positive feedback and look forward to welcoming you back for another perfect getaway in the future.

Dear Vinh Ngoc, Thank you for sharing your feedback about your recent stay with us. We appreciate your suggestion regarding providing a clearer schedule for restaurant availability. We understand how important it is for our guests to have this information readily accessible. We will review our procedures to ensure that future guests have a more seamless dining experience. We hope to welcome you back again soon for an even better stay!

Dear Chris, Thank you for your wonderful review! We are thrilled to hear that you had a fantastic experience with us and that we exceeded your expectations.We look forward to welcoming you back for another memorable stay.

Dear Sarah, Thank you for sharing your feedback with us. We are pleased to hear that you enjoyed your overall experience with us.We apologize for the inconvenience you experienced with the wait times at our restaurants. We appreciate your feedback and will use it to improve our dining services for our guests' convenience.We hope to welcome you back for another enjoyable stay in the future.

Thank you for your fantastic rating. We hope to welcome you back soon!

Dear Faris, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced regarding our amenities and seating arrangements at the pool. We appreciate your comments and will take them into consideration for future improvements.We regret to hear about your experience with our ambassador and the missed information. We will address this with our team to ensure better communication with our guests.We apologize that the beach did not meet your expectations. We value your feedback and will use it to enhance our offerings.Thank you again for your input, and we hope to have the opportunity to welcome you back for an improved experience in the future.

Dear Barbara, Thank you for your wonderful feedback! We are thrilled to hear that our property exceeded your expectations. It would be our pleasure to welcome you back again in the future. Your recommendation means a lot to us!

Dear Alex, Thank you for your kind evaluation. We look forward to your next visit!

Dear Sarah, We are delighted to know that your stay with us was truly unforgettable and that you wish to return for another great experience. We look forward to the honor of hosting you again!

Dear Alexander, Thank you for your wonderful review! We greatly appreciate your kind words and are thrilled to hear that you enjoyed your stay with us. We hope to welcome you back again soon for another fantastic experience!Cordially, Management TeamThe Fives Beach Hotel and Residences

Dear Travis, We would like to thank you for your kind rating. We look forward to your next visit!

Dear Nicholas, We are sorry to hear that you did not have a positive experience. If you have specific feedback you'd like to share or if there's anything we can do to address your concerns, please feel free to reach out to us directly. We value your feedback and hope to have the opportunity to improve your impression of our hotel. Thank you for sharing your thoughts.Cordially, Management TeamThe Fives Beach Hotel and Residences

Dear Caroline, Thank you for taking the time to share your evaluation with us. We accept our sincere apologies for the inconvenience encountered, despite this, we hope you had an overall great stay. Cordially, Management TeamThe Fives Beach Hotel and Residences

Estimada Nydia, Agradecemos sinceramente su comentario sobre su reciente estadía en nuestro hotel. Nos complace saber que disfrutó de nuestras bonitas instalaciones y de la playa.Lamentamos sinceramente cualquier experiencia que haya tenido con nuestro personal que no estuvo a la altura de sus expectativas. La satisfacción y el bienestar de nuestros huéspedes son nuestra prioridad principal, y tomamos muy en serio sus comentarios. Sus observaciones serán compartidas con nuestro equipo de gestión para abordar cualquier área de mejora necesaria en cuanto al servicio al cliente.Esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro y brindarle una experiencia excepcional en todas las áreas de nuestro hotel.Gracias por elegirnos como su destino vacacional.

Dear Jean'Shay Delight, We sincerely apologize for the upsetting experience you and your family encountered during your recent stay at our hotel. It is deeply concerning and disheartening to hear about the incidents you described, and we want to extend our heartfelt apologies for any unfair treatment you perceived.We strive to provide equal and respectful service to all our guests regardless of background or circumstance, and we deeply regret that this was not reflected in your experience. Please be assured that we take your feedback very seriously and will be addressing these issues with our team to ensure that such incidents do not happen again. Every guest should feel valued and respected throughout their stay, and we are truly sorry for failing to meet these expectations.We appreciate you bringing these matters to our attention and allowing us the opportunity to improve. Your comments will serve as a catalyst for necessary changes to enhance our service delivery and ensure all our guests feel welcomed and cared for.Should you reconsider visiting us again, we would like the chance to restore your faith in our resort and provide you with the exceptional experience that every guest deserves.Thank you for sharing your concerns with us.

Dear Serkan, Thank you for sharing your insights regarding your recent stay. We appreciate your feedback, and we understand the importance of clear guidance to enhance our guests' dining experiences. We will certainly review our procedures to ensure that all guests receive transparent information upon check-in, allowing for a smoother and more enjoyable dining experience. Your feedback is invaluable to us, and we look forward to welcoming you back in the future.Sincerely, Management Team

Dear Mark, Thank you for taking the time to share your experience with us. We're delighted to hear that your kids enjoyed the opportunity to see monkeys and explore. Your feedback regarding the restaurant availability and the pullout sofa bed mattress is duly noted, and we apologize for any inconvenience caused.We're thrilled that despite these minor issues, you still enjoyed your stay overall. It's gratifying to hear that our staff provided excellent service throughout your visit. Your kind words will be shared with the team, who will be encouraged by your positive feedback.We hope to welcome you back for another memorable stay in the future.Cordially, Management Team

Dear Danny, We sincerely apologize for the inconvenience and disappointment you experienced during your recent stay with us. Your feedback is invaluable to us, and we will take immediate steps to address these issues to prevent any recurrence in the future.We understand the importance of a seamless and enjoyable stay, and we apologize for falling short of your expectations. Should you choose to stay with us again, we will ensure that every effort is made to provide you with the experience you deserve.Thank you for bringing these concerns to our attention, and we hope to have the opportunity to welcome you back and make amends.Sincerely, Management Team

Dear Ashley, Thank you for your review. We sincerely apologize for any inconveniences you experienced during your stay. Should you have any further questions or wish to discuss your concerns in more detail, please reach out to us.

Dear Rebecca, Thank you for your amazing review. We look forward to the honor of hosting you again!

Dear Jim, Thank you for your kind review!

Dear Alycia, Thank you for your amazing 5-star rating. We look forward to your next visit!

Dear Maciej, Thank you for your kind evaluation. We look forward to your next visit!

Dear Jill, Thank you for your amazing evaluation. We look forward to your next visit!

Nous vous remercions sincèrement d'avoir partagé votre expérience positive. Nous sommes ravis que vous ayez apprécié notre service. C'est un plaisir de savoir que nous avons répondu à vos attentes. Nous espérons avoir le plaisir de vous accueillir à nouveau dans un proche avenir.Bien à vous.

Dear Elizabeth, Thank you for sharing your feedback with us. We appreciate your kind words about our property, friendly staff, and the quality of the Italian restaurant. We apologize for the challenges you faced with restaurant wait times, and we'll take your concerns into consideration for future improvements. We hope to have the opportunity to welcome you back and provide an even better experience.

Estimada Deyanira, Gracias por su amable reseña. Esperamos tener el honor de recibirle muy pronto nuevamente.

Dear Elden, Thank you for taking the time to share your rating with us. If you would like to share with us what we could have done better to improve your experience, please contact us.

Dear Shawn, Thank you for sharing your experience with us. We're pleased to hear that you enjoyed the beauty of our property and the excellent service provided by our staff.We apologize for the challenges you encountered with dinner reservations, seating availability, and additional charges. Your feedback is important, and we will certainly review these aspects to enhance our guest experience.We understand your concerns, and we regret any inconvenience caused. We appreciate your valuable input and hope to have the opportunity to welcome you back in the future, providing an improved and more enjoyable stay.

Dear Ilana Megan, Thank you for your amazing 5 rating. We look forward to the honor of hosting you again!

Dear Sherri, Thank you for your kind evaluation. We look forward to the honor of hosting you again.

Dear Langdon, Thank you for sharing your feedback with us. We appreciate your input. Could you kindly provide more details about your experience so that we can address your concerns more effectively? Your insights are important to us, and we want to ensure your satisfaction.

Dear Kelly, Thank you for taking the time to share your positive experience with us! We're delighted to hear that our staff's politeness and willingness to meet your needs made your stay enjoyable. It's a pleasure to receive such kind words about our team. We're also glad you enjoyed our great location and resort facilities.We appreciate your feedback and look forward to welcoming you back for another pleasurable stay in the future!

Estimado Daniel, Muchas gracias por su increíble reseña. Esperamos tener el honor de recibirle nuevamente en The Fives Beach Hotel and Residences

Dear Carlos, Thank you for taking the time to share your feedback with us. We appreciate your observations, and we apologize for any inconvenience you experienced during your stay. We take your comments seriously and will use them to improve our services. We hope you enjoyed the gym and would welcome the opportunity to host you again, providing a more satisfying experience.

Dear Elana, Thank you for sharing your wonderful experience at our hotel! We're delighted to hear that you enjoyed the clean surroundings of our property, especially the natural settings and local wildlife. It's fantastic that Kendy provided excellent service and made great drink recommendations.We're glad you found the suite spacious and comfortable. It's also heartening to know that the diverse food options, especially the beachside burgers, left a positive impression.We're thrilled that the pool and beachside activities brought tons of fun for you and your kids. Looking forward to welcoming you back next year for another memorable stay!

Thank you for your amazing rating. We look forward to your next visit!

Thank you for sharing your feedback with us. We sincerely apologize for the issues you encountered during your stay, and we regret that we fell short of your expectations.Your concerns about the condition of your room are taken seriously, and we assure you that we are addressing these issues promptly to enhance the overall guest experience. We appreciate your recognition of our friendly staff and regret that other aspects did not meet your expectations.We value your input and will use it to make the necessary improvements to provide a more enjoyable stay for our guests. We understand your decision not to return, but we hope you might reconsider in the future, giving us the opportunity to showcase the improvements we have made.Thank you again for your feedback, and we appreciate your honesty.

Dear Wanda, Thank you for your kind evaluation. We look forward to your next visit!

Estimada Dayren, Agradecemos sinceramente su amable reseña sobre su reciente estancia en nuestro hotel. Nos complace saber que apreció nuestro concepto y que encontró todas las instalaciones muy actualizadas y limpias. Su elogio sobre la belleza del hotel es muy gratificante para nosotros.En The Fives Beach Hotel and Residences nos esforzamos por ofrecer experiencias excepcionales a nuestros huéspedes, y es alentador saber que cumplimos con sus expectativas. Valoramos su preferencia y esperamos tener el placer de darle la bienvenida nuevamente en el futuro.

Dear Yajaira,Thank you for taking the time to share your feedback with us. We appreciate your positive comments about our staff and their accommodating service.We apologize for any disappointment regarding the food temperature and variety. Your input is valuable, and we will address this matter with our culinary team to ensure improvements are made. We value your perspective and hope to have the opportunity to welcome you back for an improved experience.Warm regards

Thank you for your amazing rating. We look forward to your next visit!

Dear Daniel, Thank you for your amazing evaluation. We look forward to your next visit!