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Bewertungen von Occidental at Xcaret Destination - All Inclusive

4 out of 5
Occidental at Xcaret Destination - All Inclusive
Carretera Federal 307, KM 282, Chetumal a Puerto Juarez, Xcaret, Playa del Carmen, QROO

Bewertungen

8,2

Sehr gut

1659 von insgesamt 3312 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
773 von insgesamt 3312 Gästebewertungen haben eine Bewertung von 8 - Gut" "
429 von insgesamt 3312 Gästebewertungen haben eine Bewertung von 6 - Okay" "
234 von insgesamt 3312 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
217 von insgesamt 3312 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,8/10

Sauberkeit

8,4/10

Personal & Service

8,2/10

Ausstattung

8,6/10

Zustand der Unterkunft

9,0/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Nicolas

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The staff and waiters were awesome and the place has a great private beach.
Aufenthalt von 15 Nächten im März 2024
Antwort von Expedia care am 1. Apr. 2024
Dear Nicolas,We would like to thank you for choosing us as your home during your vacations in the Caribbean and for taking the time to share your experience.It makes up so happy to know that we are reaching our goal, which is to create memorable experiences in our guest. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction.It is always a pleasure to welcome you back, we hope to be hosting your stay one more time in a close future.Kind regards,

8/10 – Gut

Matthias

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Das Hotel ist in einen Waldpark eingebaut mit einzelnen Beton-Häusern, die durch Fusswege verbunden sind. Es gibt im Waldpark wilde kleine Affen, Rehe, Nasenbären (die mit Äpfeln gefüttert werden) und farbige Iguanas, die frei herumlaufen, weitgehend an die Menschen gewohnt (Nichts streicheln, da sie beissen können).
Aufenthalt von 23 Nächten im Dezember 2023
Antwort von Expedia care am 3. März 2024
Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Kommentare über Ihre jüngsten Erfahrungen im Occidental at Xcaret Destination zu hinterlassen.Bitte denken Sie daran, dass eines unserer Hauptziele darin besteht, täglich daran zu arbeiten, unsere Dienstleistungen und die Zufriedenheit unserer Gäste ständig zu verbessern. Es war uns ein Vergnügen, Ihren Urlaub bei uns zu verbringen und wir hoffen, dass Sie uns die Gelegenheit geben werden, Ihren Urlaub noch einmal bei uns zu verbringen.Mit freundlichen Grüßen.

10/10 – Hervorragend

Christine

Aufenthalt von 7 Nächten im Dezember 2023
Antwort von Valeria Jaime am 28. Dez. 2023
Muchas gracias por tomarse el tiempo para dejarnos sus comentarios sobre su reciente experiencia en Occidental at Xcaret Destination.Fue un placer hospedar sus vacaciones y esperamos que nos brinde la oportunidad de hospedar sus vacaciones una vez más. Saludos cordiales.

8/10 – Gut

Milagros Laura Heidi, Laufenburg

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Wir hatten sehr angenehmer Urlaub. Die Anlage ist gross, mit viel Vegetation und Tieren. Viele Wege und auch Shuttlewagen bis zu den Private Strand. Diese ist für Gross und Klein geeignet. Ausserdem hat es viele Swimmingpools. Die Zimmer sind gross und bequem, die Ausstattung ist zwar schon älter aber alles funktioniert sehr gut. Viele Bars erlauben einige drinks zu geniessen, mit und ohne Alkohol. Das Essen ist vielzeitig und schmeckte immer gut. Das Personal sehr freundlich und hilfsbereit.
Aufenthalt von 8 Nächten im März 2023
Antwort von Expedia Care am 16. März 2023
hank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Kind regards

10/10 – Hervorragend

Nathalie

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Das Hotel ist ein atemberaubender Ort, insbesondere für alle, die Tiere mögen.
Aufenthalt von 8 Nächten im Januar 2023
Antwort von Expedia Care am 30. Jan. 2023
Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Kind regards,

2/10 – Ungenügend

Tim

Mit dem Partner gereist
Gut: Zustand der Unterkunft
Verbesserungswürdig: Sauberkeit und Personal & Service
Der Service war schlecht. Es gab für das Zugangsticket zum Xcaret Park keine vernünftige Info bzgl Voucher und Armband. Die Wasserqualität im Pool war unterirdisch. Total chemisch, viel Dreck im Pool. Vorab gab es keine ersichtliche Info bzgl Dresscode in den Restaurants. Ich hatte daher weder eine lange Hose, noch Schuhe dabei. Vor Ort gab es keine Möglichkeit mich damit auszustatten. Es blieb notgedrungen also nur der Beach Club oder alle Buffet. Beides Massenabfertigung bzw Kantinenflair. Das Essen maximal akzeptabel. Der Hunger hat es getrieben. Die Getränke ebenso schlecht. Cocktails und Softgetränke maßlos überzuckert und ungenießbar. Sind nach 3 von 9 Tagen in unseren Flitterwochen abgereist.
Aufenthalt von 9 Nächten im August 2022
Antwort von Expedia Care am 19. Aug. 2022
Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. Please accept our apologies for not living up to your expectations and thank you so much for the taking the time to write this review as it give us the opportunity to improve. I’m very sorry to hear about your disappointing experience at Occidental at Xcaret Destination. We pride ourselves on providing guests with amazing and memorable vacations, offering high quality service, and we regret that this is not what you experienced. Our guests’ satisfaction is our priority; therefore, we will review them with the Hotel Manager in order to avoid this incidents in the future. We hope you give us the chance to demonstrate you that our main goal is to create unforgettable experiences with a high quality service. Kind Regard

10/10 – Hervorragend

Christian Wilhelm

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Außergewöhnliche, sehr große Hotelanlagen mitten im Dschungel mit kleiner aber feiner Badebucht, Restaurant direkt mit Blick auf das Meer, Hängematten, Maya-Tempelruine, man sieht viele Tiere auf dem Gelände, Affen, Waschbären, Rehe und Erdmännchen bzw. größere Meerschweinchen. Ausstattung, Essen (bis auf das Hauptrestaurant) und Service großartig, sehr freundliches Personal, wunderschöne Umgebung, aber lange Wege zu gehen, Ältere Leute, bzw. eingeschränkte Personen können aber die pendelnden Golfcaps benutzen. Cocktails sehr gut! Würden vor Rundreise für ein paar Tage wieder kommen.
Aufenthalt von 3 Nächten im Januar 2022
Antwort von Expedia Care am 9. März 2022
Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback zu Ihren jüngsten Erfahrungen im Occidental at Xcaret Destination zu hinterlassen. Unser Ziel ist es, alle unsere Gäste mit dem höchsten Maß an Service und Zufriedenheit zu bedienen. Wir sind stets um das Wohl unserer Gäste bemüht und bemühen uns, ihren Urlaub zu einem unvergesslichen Erlebnis zu machen. Es macht mich sehr stolz zu wissen, dass unsere Mitarbeiter für ihre Freundlichkeit und Professionalität gelobt werden. Wir schätzen Ihre aufrichtigen und konstruktiven Kommentare. Bitte beachten Sie, dass eines unserer Hauptziele darin besteht, täglich daran zu arbeiten, unseren Service und die Gästezufriedenheit ständig zu verbessern. Es war uns eine Freude, Gastgeber für Ihren Urlaub zu sein, und hoffentlich geben Sie uns die Gelegenheit, Ihren Urlaub erneut zu veranstalten. Mit freundlichen Grüßen,

10/10 – Hervorragend

Laura

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Affen auf dem Balkon
Eine ganz besonderer Erfahrungen.
Aufenthalt von 10 Nächten im August 2021
Antwort von Customer Care Coordinator am 26. Aug. 2021
Thank you for taking the time to write your opinion about our hotel. We are very happy to hear that you have enjoyed the service and attention we offer to our guests. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

10/10 – Hervorragend

Lisa

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Me encantó muy bonito grande y limpio con muchos animales hermosos!!!
Aufenthalt von 5 Nächten im Mai 2024

10/10 – Hervorragend

Jasmine

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was great. Will go back.
Aufenthalt von 3 Nächten im April 2024

8/10 – Gut

John Christopher

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Property is nice a lot of walking to and from dinner. A few things need some organizing but other then that stay was nice with access to Xcerta park . We pre purchased tickets to the park for 9am when we got to the entrance for our wrist bands a couple of people were buying tickets then call everyone in there group to come I asked Alberto running the ticket booth if we can get our band and go ahead which would of took 3 minutes , he said wait our turn so people who had not purchased tickets formed a line and 40 mins later we where able to enter , it would of been easy to get the people who pre purchased out of the way then deal with the large group that only half of the people where there at the time we arrived.We had to ask lots of questions to figure out the flow of things that they should tell you upon arrival. The staff is super nice.
Aufenthalt von 4 Nächten im Mai 2024

10/10 – Hervorragend

Carlos

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
.
Aufenthalt von 4 Nächten im Mai 2024

10/10 – Hervorragend

Joanne

Gut: Personal & Service und Zustand der Unterkunft
Aufenthalt von 6 Nächten im April 2024

10/10 – Hervorragend

Jared

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The occidental at xcaret is unique because of the incredible amount of wildlife, there are maya ruins scattered throughout the property & there is private access into Xcarat a five minute walk from the hotel . This resort really embraces it's Yucatec mayan roots & that is a standout feature in my opinion the staff are amazing i took my daughter here for her thirteenth birthday & we had a blast.
Aufenthalt von 7 Nächten im Mai 2024
Antwort von Customer Care Occidental At Xcaret Destination am 26. Mai 2024
Dear Jared,Thank you very much for this kind review.We are delighted that the presence of wildlife and the Maya ruins throughout the property significantly enhanced your experience. It's heartening to know that our unique location with private access to Xcaret Park provided a memorable backdrop for your daughter's 13th birthday celebration. Our team takes great pride in celebrating our Mayan heritage and ensuring that every guest encounter reflects the genuine service we are known for.Your commendations regarding our staff are truly appreciated, as they work tirelessly to deliver an unparalleled experience to our valued guests. We are glad that these efforts contributed to the joy of your visit.We look forward to a return visit from you in the future.Best wishes,Customer CareOccidental At Xcaret Destination

4/10 – Schlecht

Juan

Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
The service staff was very accommodating and nice. However the management staff (Gustavo Arena) was very rude and arrogant!!! never again just because of this guy.
Aufenthalt von 8 Nächten im Mai 2024
Antwort von Customer Care Occidental At Xcaret Destination am 26. Mai 2024
Dear Guest,Thank you for sharing your experience with us.We are disheartened to hear about your experience with a member of our management team. We take pride in our staff's service and it is always our goal to provide a welcoming and professional atmosphere for all of our guests. Rest assured, we continually strive to ensure that all interactions with our guests are positive and reflective of our high standards.It is gratifying to note that you found our service staff accommodating and the cleanliness of our rooms as well as the overall condition of the hotel to your satisfaction. These aspects are integral to the experience we aim to provide, and we are glad they met your expectations.We are looking forward to welcoming you again. All the best!Customer CareOccidental At Xcaret Destination

10/10 – Hervorragend

Teresa A, N Las Vegas

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great resort!
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Customer Care Occidental At Xcaret Destination am 26. Mai 2024
Dear Teresa,We'd like to thank you for this positive feedback about your stay in our hotel.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.It would be our pleasure to have you return on another occasion. Very best wishes,Customer CareOccidental At Xcaret Destination

10/10 – Hervorragend

Alanies Yomarie

Mit dem Partner gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great food, activities super easy to check in very welcoming and very clean and helpful staff
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Customer Care Occidental At Xcaret Destination am 26. Mai 2024
Dear Alanies,Thank you very much for this kind review.We are delighted to learn that the culinary offerings at our resort met your expectations and that the variety of activities available contributed to an enjoyable experience. It's also heartening to hear that you found the check-in process to be smooth and welcoming. Our staff takes great pride in maintaining the highest standards of cleanliness and service, so your recognition of their efforts is most appreciated. Furthermore, we're glad that the amenities provided in your room contributed positively to the comfort of your stay.It's comments like yours that motivate us to continue striving for excellence in everything we do.We look forward to a return visit from you in the future.Best wishes,Customer CareOccidental At Xcaret Destination

8/10 – Gut

Renata

Gut: Sauberkeit und Zustand der Unterkunft
Overall good experience, beach is nice and pool. Service a bit slow
Aufenthalt von 7 Nächten im Mai 2024
Antwort von Customer Care Occidental At Xcaret Destination am 26. Mai 2024
Dear Renata,Thank you for the time taken to share your experience of staying with us.We regret to hear that you found our service slower than expected. We strive to offer attentive and efficient service, and we apologize if we fell short of our high standards during your stay.We are delighted to note that you enjoyed our beach and pool facilities. Our team works diligently to maintain these areas so that all our guests can have a pleasant and relaxing time amidst our beautiful surroundings.We hope to welcome you back. Best wishes,Customer CareOccidental At Xcaret Destination

10/10 – Hervorragend

Johannah Deloris, Arvada

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was absolutely amazing! The staff was outstanding and kind. The food was off the hook.
Aufenthalt von 7 Nächten im Mai 2024
Antwort von Customer Care Occidental At Xcaret Destination am 26. Mai 2024
Dear Ms. Johannah,We'd like to thank you for this positive feedback about your stay in our hotel.We are thrilled to learn that our staff's dedication to service excellence greatly contributed to your remarkable experience at Occidental At Xcaret Destination - All Inclusive. It's also heartening to hear your commendations on our culinary offerings, which we take great pride in. Your positive remarks on the cleanliness of our rooms and the overall condition of our hotel are much appreciated, as we strive to maintain the highest standards of hospitality. We're also glad that our room amenities met your expectations, providing comfort and convenience during your stay.It would be our pleasure to have you return on another occasion. Very best wishes,Customer CareOccidental At Xcaret Destination

10/10 – Hervorragend

eunizel

Mit dem Partner gereist, Mit der Familie gereist
Gut: Sauberkeit und Ausstattung
Love all the worker polite and hard worker
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Customer Care Occidental At Xcaret Destination am 26. Mai 2024
Dear Guest, Thank you for this great review.We are thrilled to know that the cleanliness and amenities of our rooms met your expectations and contributed to a pleasant stay. It's heartening to hear such kind words about our dedicated team, who strive to ensure that all our guests have an exceptional experience at Occidental At Xcaret Destination - All Inclusive.Your recognition of their politeness and hard work is greatly appreciated and serves as a wonderful testament to their commitment to service excellence.We look forward to welcoming you back soon. Kind regards,Customer CareOccidental At Xcaret Destination

10/10 – Hervorragend

ANGELA

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We leved this Hotel, the Room was superb, the pools the beach, and all those restaurants are very good and the food is excelent. If you are planning to do the Xcaret Parks and Xlopre this is the Hotel you need to stay at. walking distance to Xcaret ( 6-7 Minutes) and about 18-20 Minutes to Xplor Park, you can walk from Xcaret after you finish the park , take a bath and dinner in the Hotel and walk to the magnificent show in the Xcaret and 7.00pm, is only 5-7 Minutes ftom the lobby of the Hotel. Highly recomended , I would come back later to this Hotel in ordern to visit the other parks there (Xel Ha and visit the Mayan Ruins of Chichen Itza)
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Customer Care Occidental At Xcaret Destination am 26. Mai 2024
Dear Angela,We'd like to thank you for this positive feedback about your stay in our hotel.We are delighted to know that the comfort and aesthetic appeal of our rooms exceeded your expectations and contributed to an enjoyable experience. Our team takes great pride in maintaining the pristine condition of our pools and beach areas, ensuring they serve as perfect havens of relaxation for our valued guests.Furthermore, it is gratifying to learn that the variety and quality of our culinary offerings impressed you, and that the convenience of our location, with easy access to both Xcaret and Xplor Parks, enhanced the overall enjoyment of your stay. Your commendation of our evening show accessibility is much appreciated, as we strive to provide seamless and enjoyable experiences for all our guests. It is particularly rewarding to hear that you would recommend us and are considering a return visit, which is the highest compliment we can receive.It would be our pleasure to have you return on another occasion. Very best wishes,Customer CareOccidental At Xcaret Destination

10/10 – Hervorragend

samantha, Tampa

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The beach and the nature area
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Customer Care Occidental At Xcaret Destination am 26. Mai 2024
Dear Samantha,We'd like to thank you for this positive feedback about your stay in our hotel.We are absolutely delighted to hear that our beach and nature area provided a remarkable backdrop for your stay. Your commendation of our well-maintained accommodations and the attentiveness of our service is greatly appreciated. It's rewarding to know that the amenities in your room added to your comfort and enhanced your experience at Occidental At Xcaret Destination - All Inclusive.It is always our aim to offer a memorable vacation, and we're overjoyed that we met your expectations in every aspect.It would be our pleasure to have you return on another occasion. Very best wishes,Customer CareOccidental At Xcaret Destination

6/10 – Okay

Francesco Giovanni

Mit dem Partner gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service und Ausstattung
Taxi is a scam. For a 5 -7min drive to 5th avenue they charge u 27USD one way . Don’t use your card I did and they charged 800mxn pesos way over 27usd and manager and front lobby did nun abt it . Also the rooms come w one sheet not a blanket . And patio is dirty . And a lot of older senior couples and locals . Not alot of Canadians or Americans and if they are they are anti social and not much of a party life in resort what so ever
Aufenthalt von 7 Nächten im Mai 2024
Antwort von Customer Care Occidental At Xcaret Destination am 26. Mai 2024
Dear Sir,Thank you for sharing your experience with us.We deeply regret to hear about your dissatisfaction with the taxi fare and the subsequent charge on your card. Please rest assured that the prices are determined by independent taxi companies and they are external to the hotel, although we understand this can impact our guests' overall experience. We apologize for any oversight regarding this matter.Regarding the bedding and patio cleanliness, we always aim to provide comfortable and spotless accommodations, and we are sorry if we fell short of this commitment in your instance. Our staff is dedicated to offering top-notch service, and we regret that you felt this was not reflected during your interactions with our front desk team.We recognize that the social atmosphere of our resort may not align with all our guests' preferences, which can vary greatly. Our resort typically attracts a diverse clientele, and we strive to create an environment that is welcoming to all.On a positive note, we are glad to hear that you found our rooms to be impeccably clean, as we take pride in maintaining high standards of cleanliness throughout our property.We are looking forward to welcoming you again. All the best!Customer CareOccidental At Xcaret Destination

8/10 – Gut

Norma

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Expedia care am 26. Mai 2024
Dear Norma,We would like to thank you for choosing us as your home during your vacations in the Caribbean and for taking the time to share your experience.It makes up so happy to know that we are reaching our goal, which is to create memorable experiences in our guest. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction.It is always a pleasure to welcome you back, we hope to be hosting your stay one more time in a close future.Kind regards,

10/10 – Hervorragend

Brenda Pauline, Victoria

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I loved everything about this property. Lots of water fun! Pools and sea inlet.
Aufenthalt von 7 Nächten im Mai 2024
Antwort von Customer Care Occidental At Xcaret Destination am 26. Mai 2024
Dear Brenda,We'd like to thank you for this positive feedback about your stay in our hotel.We are overjoyed to learn of your appreciation for the aquatic adventures and the pristine condition of our resort. It is heartening to know that our commitment to cleanliness and providing top-notch service has contributed to a memorable experience for you. Moreover, we are glad that our room amenities added to your comfort during your stay.It would be our pleasure to have you return on another occasion. Very best wishes,Customer CareOccidental At Xcaret Destination

4/10 – Schlecht

Pearl

Mit der Familie gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service und Ausstattung
The property itself is gorgeous but the service was horrible. No clear answers for anything. Phone not working in the room. Food was awful. Unable to get a wheelchair from the hotel. From the moment we checked in it was chaos.
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Customer Care Occidental At Xcaret Destination am 26. Mai 2024
Dear guest,Thank you for the time taken to share your experience of staying with us.We are truly disheartened to hear about your less than satisfactory experience regarding our service and the challenges faced with the room phone. We are also sorry to hear that the food did not meet your expectations and the difficulty presented to obtain a wheelchair, I would like to mention that in the hotel we have them however they are subject to availability, receive a sincere apology if we could not please you in this regard. Our team strives to provide clear and helpful answers and support to all our guests, and we regret that we did not meet these standards during your stay. Please rest assured that we take all feedback seriously as part of our ongoing efforts to provide every guest with an exceptional stay.We are, however, pleased to note your appreciation of our property's beauty. The natural splendor and comfort of our resort are aspects we are proud of, and we are glad they resonated with you.We hope to welcome you back. Best wishes,Customer CareOccidental At Xcaret Destination

8/10 – Gut

Rubén

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
El hotel es bueno, te limita en los horarios de barra, son pocos los meseros para que te atiendan en los lugares de playa o alberca.
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Customer Care Occidental At Xcaret Destination am 26. Mai 2024
Querido Rubén, Gracias por tomarse el tiempo de compartir su valoración con nosotros en esta plataforma.Lamentamos saber que nuestros horarios de barra y la atención en áreas de playa y piscina no hayan cumplido con sus expectativas. Nos esforzamos continuamente por brindar un servicio excepcional y tomamos en cuenta sus observaciones para mejorar.Nos complace, sin embargo, que haya encontrado la limpieza de su habitación y el estado del hotel a su agrado. Estos son aspectos en los que ponemos gran empeño para asegurar el bienestar de nuestros huéspedes.Tomamos nota de sus comentarios para intentar mejorar nuestros servicios y nos gustaría mucho que nos concediera una segunda oportunidad.Un cordial saludo,Customer CareOccidental At Xcaret Destination

8/10 – Gut

Claudine

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This was a very large property, we stayed in the Expedia building which was almost 1/2 mile from the lobby and 1.22 miles round trip from our room to the beach restaurant. Getting in a lot of walking was nice, but hot. Lots of animals on the property, agouti, coati, deer and monkeys, pretty neat having them onsite. The pools weren’t very cold, no fault of the facility, just due to the heat and depth. The Xcaret park is very close and does have an underground river that is very refreshing in the heat. Staff was very friendly, but a lot of staff onsite trying to get you to join the vacation club, which gets tiring. Not a lot of staff serving drinks while you’re at the pools, you do need to go to the bartender and if it’s at the swim up bar most people take up the spots and make it harder to get a drink. Nice that they have a nightly show and it changes each night.
Aufenthalt von 6 Nächten im Mai 2024
Antwort von Customer Care Occidental At Xcaret am 25. Mai 2024
Dear Claudine,Thank you for the time taken to share your experience of staying with us.We regret that the persistent invitations to join the vacation club were not to your liking, and we are sorry for any inconvenience caused by the service at our pool bars. Our aim is to ensure all guests are comfortable and attended to, and we will continue striving for excellence in this area.We are thrilled to hear that you enjoyed the abundant wildlife on our property, as well as the convenient proximity to the refreshing activities at Xcaret park. It brings us great joy to know that our staff's friendliness contributed positively to your experience and that you appreciated the variety of nightly entertainment we provide.We hope to welcome you back. Best wishes,Customer CareOccidental At Xcaret Destination

10/10 – Hervorragend

todd

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 6 Nächten im Mai 2024
Antwort von Expedia care am 25. Mai 2024
Dear Todd,We would like to thank you for choosing us as your home during your vacations in the Caribbean and for taking the time to share your experience.It makes up so happy to know that we are reaching our goal, which is to create memorable experiences in our guest. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction.It is always a pleasure to welcome you back, we hope to be hosting your stay one more time in a close future.Kind regards,

6/10 – Okay

Jennifer

Mit der Familie gereist
The uniqueness of property was the jungle aspect. Other than that it was average and we enjoyed the buffet meals over the booked restaurants.
Aufenthalt von 8 Nächten im Mai 2024
Antwort von Customer Care Occidental At Xcaret am 25. Mai 2024
Dear Jennifer,Thank you for the time taken to share your experience of staying with us.We are delighted to hear that our unique jungle setting contributed positively to your experience. It is a feature we are very proud of and one that many guests find enchanting.However, we regret that our à la carte restaurants did not meet your expectations. We constantly aim to deliver a wide array of dining options and culinary delights that cater to all our guests' preferences. Your satisfaction with our buffet offerings is greatly appreciated, and we will continue to uphold the quality there while striving for improvements in our specialty dining venues.We hope to welcome you back. Best wishes,Customer CareOccidental At Xcaret Destination

2/10 – Ungenügend

Lisandro

Mit dem Partner gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Ricardo Be (Hotel Manager) And Claudia Barrientos (Front Desk) are two lying people. After making a promise to refund 3 of my 7 days due to refusal of food service during a medical emergency, he has lied and I just received notification from Expedia that I will not be receiving my money back. I’m pissed and I will make complaints to their corporate office. It’s also terrible that Expedia did not honor the refund given the situation. I will be posting everywhere how both this hotel and Expedia basically took our money and did not provide the full service that we paid for.
Aufenthalt von 7 Nächten im Mai 2024
Antwort von Expedia care am 24. Mai 2024
Dear guest,Thank you for taking the time to share your review.I would like to clarify that while staying at our hotel you was duly compensated with a certificate for a future stay, the certificate was given to you by one of our commercial area managers Mr. Rey Martin. On the other hand I would like to clarify that for safety and health reasons guests are not allowed to take food from the restaurants, however, you were provided with complimentary room service throughout your stay.We are very concerned that despite of several efforts, we unfortunately failed to please you during your stay. Kindest regards,

4/10 – Schlecht

Mark

Gut: Sauberkeit und Ausstattung
Verbesserungswürdig: Personal & Service
The service was very slow. Everybody took a long time. My room was a long ways from the reception and waited almost an hour for the shuttle at times.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Customer Care Occidental At Xcaret am 25. Mai 2024
Dear Mark,Thank you for taking the time to share your review.We regret to hear about the delays you encountered during your stay, as we strive to offer timely and efficient service. Concerning the shuttle service wait times, we understand that any inconvenience in transportation within our resort can affect the overall experience. We are deeply saddened to learn that this aspect did not meet your expectations.On a brighter note, we are pleased to hear that the cleanliness of your room was up to the high standards we set for ourselves. It is always our aim to provide a comfortable and clean environment for our guests.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Customer CareOccidental At Xcaret Destination

10/10 – Hervorragend

DAVID

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful setting with great wildlife. Very good value for your money.
Aufenthalt von 7 Nächten im März 2024
Antwort von Customer Care Occidental At Xcaret Destination am 26. Mai 2024
Dear David,Thank you very much for this kind review.We are thrilled that the enchanting wildlife and the value we offer resonated so well with you. It is rewarding to know that you appreciated the cleanliness of your room and the overall condition of our hotel. Our staff takes great pride in maintaining our facilities and providing top-notch service to ensure a memorable stay for all our guests.Furthermore, we are glad that the amenities provided in your room contributed to your comfort and enjoyment during your time with us.We look forward to a return visit from you in the future.Best wishes,Customer CareOccidental At Xcaret Destination

10/10 – Hervorragend

Carlos Aguilar

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The place is great we loved it
Aufenthalt von 7 Nächten im Mai 2024
Antwort von Customer Care Occidental At Xcaret Destination am 26. Mai 2024
Dear Mr Aguilar,Thank you very much for this kind review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to a return visit from you in the future.Best wishes,Customer CareOccidental At Xcaret Destination

2/10 – Ungenügend

Sofia

Verbesserungswürdig: Sauberkeit und Personal & Service
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Expedia care am 24. Mai 2024
Estimada Sofia,Muchas gracias por tomarse el tiempo de calificar su reciente experiencia en Occidental at Xcaret Destination. Nuestro objetivo es servir a todos nuestros huéspedes con el más alto nivel de servicio y satisfacción. Siempre nos preocupamos por el bienestar de nuestros huéspedes y nos esforzamos por hacer de sus vacaciones una experiencia inolvidable. Por favor, acepte nuestras disculpas por no estar a la altura de sus expectativas y muchas gracias por tomarse el tiempo para calificarnos ya que nos da la oportunidad de mejorar. Nos encantaría tener una segunda oportunidad para demostrarle los altos estándares de calidad por los que nuestra marca es conocida.Un cordial saludo,

2/10 – Ungenügend

Adriana

Mit dem Partner gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service und Ausstattung
Staff was rude and didn’t want to give us our room! I had made reservations two months prior to our trip and they had me and my husband wait a whole day to get sent to a different location close to a noisy warehouse unit and surrounded by families with crying babies all night! A I asked to please respond and they said since I booked through Expedia they should have explained that my reservation wasn’t valid! They mentioned that if I had booked directly through Barcelo they would have given us the perfect reservation!!! Idefinitely wouldn’t go back and the food and service was not good! Overall regret spending my hard earned money for such trrrible service!!
Aufenthalt von 7 Nächten im Mai 2024
Antwort von Customer Care Occidental At Xcaret Destination am 26. Mai 2024
Dear Adriana,Thank you for taking the time to share your review.We are truly disheartened to learn of the discomfort caused by the room location and the noise you experienced. Our goal is to provide a serene environment for all our guests, and we apologize if this was not reflected during your visit. The situation you described with the reservation process is most concerning, and while we pride ourselves on our collaborative relationships with booking partners, we are saddened if there was any confusion or inconvenience caused in this instance. Furthermore, we take great pride in the variety and quality of our culinary offerings, and it is discouraging to hear that your dining experience did not meet the expectations set by our high standards.We place immense value on the feedback of our guests as it provides us with invaluable insight into aspects of our service that may benefit from additional attention and improvement. Please rest assured that your comments have been shared with the respective teams for review. We are committed to providing exceptional service and accommodations, and it is our hope that we will have the opportunity to better serve you in the future.We hope we can provide you with an improved stay in the future. Kind regards,Customer CareOccidental At Xcaret Destination

6/10 – Okay

Danay

Mit der Familie gereist
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Need maintenance
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Customer Care Occidental At Xcaret Destination am 24. Mai 2024
Dear Guest, Thank you for taking the time to review your stay.We regret to hear that certain aspects of our hotel did not meet your expectations, particularly regarding the condition of the hotel and the room amenities. Your comfort is of the utmost importance, and we strive to maintain the highest standards of service and upkeep. Please accept our apologies for any inconvenience you may have experienced.We hope to welcome you back. All the best.Customer CareOccidental At Xcaret Destination

6/10 – Okay

Nadia

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
El lugar es muy amplio y lleno de vegetación. La habitación era cómoda aunque con detalles de limpieza. La comida fue un 3/5 la variedad en los snack bars y buffet eran muy limitados y sin sazón. Los restaurantes a la carta fueron lo mejor en cuanto a calidad. Las bebidas eran inconsistentes, no lograba conseguir el mismo cóctel dos veces ya que sabían muy diferentes. La calidad de bebidas alcohólicas muy deficiente. Nunca conocí a mi concierge, siempre fui yo quien tuvo que acercarse a sus escritorios. El equipo de concierge debe involucrarse más con el huésped.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Customer Care Occidental At Xcaret Destination am 24. Mai 2024
Estimada Nadia,Gracias por su reseña acerca de su experiencia en nuestro hotel.Lamentamos saber que la limpieza de su habitación no cumplió con nuestras habituales altas expectativas. La excelencia en el servicio es nuestro compromiso y tomaremos sus observaciones para revisar nuestros procesos actuales.Nos apena que la variedad y sazón de los alimentos en nuestros snack bars y buffet no hayan sido de su total agrado, así como la consistencia en la calidad de nuestras bebidas. Por otro lado, nos complace que haya disfrutado de la calidad de los alimentos en nuestros restaurantes a la carta y del confort de su habitación. Asimismo, destacamos que nuestro equipo de concierge generalmente recibe elogios por su servicio y lamentamos que en esta ocasión no haya sido así.Esperamos poder recibirle de nuevo en un futuro próximo. Atentamente,Customer CareOccidental At Xcaret Destination

8/10 – Gut

Christopher

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Expedia care am 24. Mai 2024
Dear Christopher, We would like to thank you for choosing us as your home during your vacations in the Caribbean and for taking the time to share your experience.It makes up so happy to know that we are reaching our goal, which is to create memorable experiences in our guest. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction.It is always a pleasure to welcome you back, we hope to be hosting your stay one more time in a close future.Kind regards,

10/10 – Hervorragend

Francisco

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Expedia care am 22. Mai 2024
Estimado Francisco,Queremos agradecerle por habernos elegido como su hogar durante sus vacaciones en el Caribe y por tomarse el tiempo de compartir su experiencia.Nos hace muy felices saber que estamos alcanzando nuestro objetivo, que es crear experiencias memorables en nuestros huéspedes. Por favor, sepa que uno de nuestros principales objetivos es trabajar día a día para mejorar constantemente nuestros servicios y la satisfacción de nuestros huéspedes.Siempre es un placer darles la bienvenida de nuevo, esperamos ser anfitriones de su estancia una vez más en un futuro cercano.Saludos cordiales,

4/10 – Schlecht

Kevin

Verbesserungswürdig: Sauberkeit und Ausstattung
Service was hit or miss. All inclusive is misleading, no room Service included. Food and drink was good. Property is aimed at club level time share owners only.
Aufenthalt von 7 Nächten im Mai 2024
Antwort von Customer Care Occidental At Xcaret Destination am 22. Mai 2024
Dear Kevin,Thank you for sharing your experience with us.We regret to hear that our service did not consistently meet your expectations and that our all-inclusive offering, particularly the room service inclusion, fell short of what you anticipated. We strive to provide a comprehensive experience, and we apologize if this aspect was not clear during your booking process. Our aim is to cater to all our guests, including those who choose to join our vacation club, and we are saddened if you felt our services were not balanced in this respect.It is pleasing to note, however, that you found our food and drink to be enjoyable. Our culinary team works diligently to offer a variety of delectable options to please all palates, and we are glad this was a highlight of your stay.We are looking forward to welcoming you again. All the best!Customer CareOccidental At Xcaret Destination

8/10 – Gut

Michael

Mit dem Partner gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Very nice, beautiful and relaxing. would stay again. The food quality was good at best. The night time food was enjoyable at the hotel restaurants.
Aufenthalt von 6 Nächten im Mai 2024
Antwort von Customer Care Occidental At Xcaret Destination am 22. Mai 2024
Dear Michael,Thank you very much for this kind review.We regret to hear that our culinary offerings did not fully meet your expectations, though we are pleased that you found them to be satisfactory. At Occidental At Xcaret Destination, we continuously strive to deliver a variety of gastronomic experiences and we are saddened that we did not hit the mark for you on this occasion.However, we are delighted to know that the overall condition of our hotel, the level of service provided, and the amenities in your room contributed positively to your stay. Creating a beautiful, relaxing environment is a cornerstone of what we offer at Occidental At Xcaret Destination, and your recognition of these aspects is greatly appreciated.We look forward to a return visit from you in the future.Best wishes,Customer CareOccidental At Xcaret Destination

10/10 – Hervorragend

Veronika

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Best vacation ever ❤️
Antwort von Customer Care Occidental At Xcaret Destination am 22. Mai 2024
Dear Veronika,We'd like to thank you for this positive feedback about your stay in our hotel.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.It would be our pleasure to have you return on another occasion. Very best wishes,Customer CareOccidental At Xcaret Destination

8/10 – Gut

Alina

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Me gusta el hotel lo he repetido es mi 31st vez en el la playa muy rica al igual que las piscinas tienen sombra por la vegetación, la atención muy buena el trato y amabilidad, solo que el aire de la habitación estaba malo y demoró que nos atendieran hasta q nos cambiaron pero por lo demás muy bueno la comida muy variada y bien elaborada yo volvería a ir
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Customer Care Occidental At Xcaret Destination am 22. Mai 2024
Estimada Alina,Muchas gracias por su lealtad al elegirnos una vez más como su hogar durante sus vacaciones en la Riviera Maya y gracias por su reseña acerca de su experiencia en nuestro hotel.Lamentamos sinceramente el inconveniente que experimentó con el aire acondicionado de su habitación y el tiempo de respuesta para su solución. Nuestro equipo se esfuerza por brindar un servicio eficiente y lamentamos no haber cumplido con sus expectativas en esta ocasión.Nos alegra saber que, a pesar de este percance, disfrutó de la variedad de nuestra gastronomía, las piscinas rodeadas de vegetación y la cordialidad de nuestro servicio. La satisfacción de nuestros huéspedes es nuestra prioridad y comentarios como los suyos son una fuente valiosa de información.Esperamos tener el placer de recibirle de nuevo en un futuro próximo. Atentamente,Customer CareOccidental At Xcaret Destination

10/10 – Hervorragend

Antoine, Stockton

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Expedia Care am 22. Mai 2024
Dear Antoine,We would like to thank you for choosing us as your home during your vacations in the Caribbean and for taking the time to share your experience.It makes up so happy to know that we are reaching our goal, which is to create memorable experiences in our guest. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction.It is always a pleasure to welcome you back, we hope to be hosting your stay one more time in a close future.Kind regards,

10/10 – Hervorragend

Jachany

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Perfect
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Customer Care Occidental At Xcaret Destination am 22. Mai 2024
Dear guest,Thank you very much for this kind review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to a return visit from you in the future.Best wishes,Customer CareOccidental At Xcaret Destination

10/10 – Hervorragend

Ashley

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Moses at the resort was great, made sure we knew our way around the property. Showed us around. The resort was beautiful.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Customer Care Occidental At Xcaret Destination am 22. Mai 2024
Dear Guest,We'd like to thank you for this positive feedback about your stay in our hotel.We are delighted to hear that Moses played a significant role in enhancing your stay and that you appreciated the beauty of our resort. It's also gratifying to know that the cleanliness of your room, the condition of our hotel, and the attentiveness of our service met your expectations and contributed to a memorable visit.Our team works tirelessly to ensure every guest enjoys the exceptional amenities and service we strive to provide, so your kind words affirm our commitment to excellence.It would be our pleasure to have you return on another occasion. Very best wishes,Customer CareOccidental At Xcaret Destination

8/10 – Gut

Ernesto

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Overall our experience was great, staff was very friendly. We plan on going back in the future.
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Customer Care Occidental At Xcaret Destination am 21. Mai 2024
Dear Ernesto,Thank you very much for this kind review.We are delighted that you enjoyed your stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. Our guest's satisfaction is our highest reward.We look forward to a return visit from you in the future.Best wishes,Customer CareOccidental At Xcaret Destination

8/10 – Gut

Miguel, Maravatio

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Muy bien
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Customer Care Occidental At Xcaret Destination am 21. Mai 2024
Estimado Miguel,Su excelente reseña nos alegra el día.Tras leer su amable reseña quedamos con la satisfacción del deber cumplido al saber por sus comentarios que pudo disfrutar de una experiencia agradable en nuestras instalaciones. Nuestro personal ha recibido sus comentarios sobre la atención brindada, tan positivos, y le agradece su amabilidad.A la espera de su regreso, aprovechamos para enviarle un cordial saludo,Customer CareOccidental At Xcaret Destination

6/10 – Okay

Nidia Marisol

Mit einer Gruppe gereist
Gut: Sauberkeit und Zustand der Unterkunft
Las instalaciones están preciosas, pero falta muchísima calidad en la comida de todos los restaurantes también recomendaría tener meseros entre los camastros ya que yo solo vi como dos o tres y el hotel es grandísimo, los barman tienen muy mal servicio al cliente excepto dos que fueron los que me hicieron el viaje más ameno, de ahí en mas las bebidas no están ricas.
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Customer Care Occidental At Xcaret Destination am 21. Mai 2024
Estimada Nidia, Gracias por su reseña acerca de su experiencia en nuestro hotel.Lamentamos leer que nuestra variedad gastronómica no cumplió con sus expectativas. Siempre nos esforzamos por ofrecer una amplia gama de opciones culinarias y tomaremos en cuenta sus comentarios. En cuanto al servicio de nuestros meseros, nos disculpamos si percibió alguna demora, nuestro objetivo es proporcionar un servicio atento y eficiente en todo momento. Respecto a la experiencia con el personal del bar, sentimos que no haya sido del todo satisfactoria y buscaremos mejorar en este aspecto.Nos complace, sin embargo, que haya encontrado nuestras instalaciones a la altura de sus expectativas y que haya disfrutado de la belleza de nuestro entorno. Trabajamos incansablemente para mantener nuestras instalaciones en las mejores condiciones para el disfrute de nuestros huéspedes.Esperamos poder recibirle de nuevo en un futuro próximo. Atentamente,Customer CareOccidental At Xcaret Destination