Overall, our stay was very nice. The property is secure, well kept, both pool areas were relaxing and the staff were very kind.
We did notice the apartment was not fully prepared for our arrival (shared below), however, Katina was very responsive and addressed most of our needs within 24 hours.
Pros:
reliable, fast internet
walking distance to Walmart and at least two groceries stores. Mega Store across the street
7 minute walk to the public beach
5 minutes from Playa del Carmen Alterna ADO bus station (to and from the airport, $10 USD per person each way)
fully equipped kitchen (however, a couple of issues below)
smart TVs in bedroom and living room
infinity rooftop pool with a refrigerator to keep food and beverages and wifi
gym with cardio machines, free weights, universal equipment, leg curl/extension machine, wifi (accessible by reservation for four people at a time)
reasonably comfortable sofa and bed
spacious balcony
COVID testing on the same block
plenty of nearby restaurants
Cons:
ran out of toilet paper
ran out of garbage bags
batteries in remote controls dead or low upon arrival
no filtered water upon arrival. Katina provided a new jug of water. We ran out of water and had to pay for an additional jug of water ($3 USD each and reception delivers it to you).
air conditioning in bedroom wasn’t cool enough when sleeping
air conditioning requires remote controls, which needed batteries so it was hot when we arrived
no instructions for air conditioning or tv remote controls
oven and stove weren’t working, found electrical breaker under sink to turn on
power outlet closest to the front door was not working
no dishwasher detergent