Britannia Hotels, Pier Head

„Recently upgraded large roomy suite, quite, good breakfast“

„I may have been lucky prwvipibut this was possibly my worst experience staying at a hotel . I paid for early check in as I needed to be somewhere and checked in online the day previous. When I arrived the receptionist said they had no rooms as the person the day before had taken payments but not done something on the system so she had no rooms she can allocate. I explained that my room was booked and paid for weeks in advance and I paid for early check in she said there was nothing she could ...

„Reinigung nur auf Nachfrage. Recht schmuddelig “

„On arrival we were given the wrong room. I walked in to be welcomed by a naked man. I had my 2 young girls with me. It then took another 30mins to get us another room. The kitchen was clean but the floors and underneath the beds were filthy the bedroom light didnt work the curtain was broken and the toliet leak we were told someone would come to fix them the next day no one came. No matress protectors for the beds. The beds are very uncomfortable its like sleeping on a lumpy floor. The grounds ...