Breakfast Buffet is a torture, staff is completely overwhelmed and the restaurant manager is uncapable of running the restaurant to normal 5 star (or even 3 star standard). food stations are constantly empty, one needs to chase the personnel to refill stations. Fruit offer is a joke / ridiculous.
absolutely horrible buggie service. basically, you cannot move inside the resort (reception to your room for example, or your room to the pool) without a buggie as the hotel is built up on a mountain (we didnt know this, otherwise would have been a deal breaker for us). they dont have enough buggies and you end up waiting long time for them to come. and you also need to chase them since the concierge desk was empty most of the times.
hotel has beach front but you cannot swim there as the tide is really low and the bottom is FULL of massive rocks.
summary: hotel is mismanaged (restaurant, front desk, overall), extremely overpriced, and location is really bad.
would not recommend anyone to stay here.
