Dear Mr. Andreas, Thank you for leaving a good rating review for The Shells Resort & Spa. We are delighted to learn that your stay was truly amazing in all aspects of the resort. We will continuously generate great experiences for our guests. Once again, we appreciate your review and we look forward to welcoming you back in the near future.Warm RegardsPhuong Dang (Ms.)Front Office Manager

Dear Uwe, Thank you for your fantastic 5-star review! We're thrilled to hear you enjoyed your stay so much. We strive to offer an exceptional experience, and your feedback assures us we're on the right track. Welcome back anytime!The Shells Resort & Spa Phu Quoc

Dear Sir/ Madam Thank you very much for your wonderfully review. That let us to know you had such a pleasant time staying with us. Our location is perfect for anybody looking to have a peaceful and relaxing getaway. Guests can choose to dip in our 02 grand pools, dive in the ocean through our private beach access, join in any of our activities such as free Kayak, unwind in with a nice free refreshing cocktail in 45 minutes (18h15 - 19h) or take part in a romantic dinner at Flow Restaurant. All of us happy that you highly appreciate our friendly staffs. Please be sure that your nice comments will motivate all our staffs to keep on improving the quality of service everyday. We wish you all the bests and hope to welcome you again in the near future. Best Regard,

Dear Sir/ Madam. Thank you very much for your review. Our location is perfect for anybody looking to have a peaceful and relaxing getaway. Guests can choose to dip in our 02 grand pools, dive in the ocean through our private beach access, join in any of our activities such as free Kayak, unwind in with a nice free refreshing cocktail in 45 minutes (18h15 - 19h) or take part in a romantic dinner at Flow Restaurant. Providing extraordinary quality of service is our utmost goal ever since. We wish you all the bests and hope to welcome you again in the near future. Best Regard,

Dear Frank On behalf of The Shells Phu Quoc Resort's Teams, please receive our warmest welcome to The Shells Resort. It is a great pleasure to have you staying with us at this special vacation. Our location is perfect for anybody looking to have a peaceful and relaxing getaway. Guests can choose to dip in our 02 grand pools, dive in the ocean through our private beach access, join in any of our activities such as free Kayak, unwind in with a nice free refreshing cocktail in 45 minutes (18h15 - 19h) or take part in a romantic dinner at Flow Restaurant. Service from the Heart which is the core of our Service Culture is provided to all Guests every day by the dedicated team, We wish your stay with us will be a most memorable holiday. Thank you again for staying at The Shells Resort I look forward to having you back soon. Best Regards, The Management

Dear mipa The entire Team of The Shells resort & spa is thrilled to read your comments and appreciate your kind words about our Resort and its services. Phu Quoc is a young island and under processing of development, that mean will need times to be done all services on island. you are one of the hand to be support this island none stopping develop. We all wish you and your family all the bests and do hope to welcome you again on your next vacation to this beautiful island. Best regards,

Dear Sir/ madam We would like to say thank you very much for choosing The Shells Resort & Spa as a destination in Phu Quoc island. It was our great pleasure to be of service to you We all wish you and your family all the bests and do hope to welcome you again on your next vacation to this beautiful island. Best Regards, Nguyen Huy Phong (Mr.) - FOM

Dear Zven aus NRW Thank you for posting your generous review of your stay at The Shells Resort & Spa which is very much appreciated. We are pleased to hear that you enjoyed your stay and highly appreciated our facility, also the delicious breakfast. You may missed the amazing fresh seafood BBQ in the evening which started with free cocktails and wine for all in-house guests. And more especially you can enjoy music live with the show of the Philippines band. Thank you again for staying with us. We hope you had a great holiday whilst in Phu Quoc island which left to you many happy memories, and we look forward to welcoming you back again in the future. Best regards,

Dear Sir/ madam Thank you for your constructive feedback regarding your recent experience. It is a pleasure to read your review and I am sure it will inspire other travelers to visit us very soon. I have shared you feedback with the entire team and it definitely is the most valuable motivation with them. The team is well known for their charming hospitality; often recognized on this page by our guests. Thanks for your recommendation and I hope it will not be too long before having the pleasure to welcoming you back at The Shells Resort Best Regard,

Dear Mojo A very warm thank you for taking the time and share your wonderful experience with us. At The Shells Resort & Spa, our aim is to offer higher quality of services; also I am delighted to hear that we successfully accomplished our mission for your holiday. Thank you again for your comments. We hope to welcome you back in the nearest future for another wonderful journey.

Dear Jona Thank you so much for your stay with us and taking time to write the review for us on this forum. We are glad to get your praise about our staff was friendly and helpful. It is an encouragement for them to work well. As you may know, Phu Quoc now under the Rainy season, sometimes garbage will come, to keep it away from ocean garbage We clean the beach frequently and this is the first our priority. One again, We hope to welcome you back to The Shells Resort not far in future Best Regard,

Thank you for your constructive review. We are improving day by day to reach out our customer expectation. Our improvement would not be completed without constructive sharing like yours. The Shells Resort & Spa Phu Quoc is looking forward to welcoming you again with the better service in the not distance future.

Thank you for sharing us your enjoyable experience. We hope to welcome you again in the not distance future.

Dear Michael, Thank you for sharing us your enjoyable experience. We hope to welcome you again in the not distance future. Ms. Nu – eCommerce & Reservation Manager.

Dear Mr/Ms. Chih - Huang, Thank you for leaving a good rating review for The Shells Resort & Spa. We are delighted to learn that your stay was truly amazing in all aspects of the resort. We will continuously generate great experiences for our guests. Once again, we appreciate your review and we look forward to welcoming you back in the near future.Warm RegardsPhuong Dang (Ms.)Front Office Manager

Dear Value Guest,Thank you for taking the time to share your feedback about your recent stay at The Shells Resort & Spa Phu Quoc. We appreciate your honesty and your willingness to highlight both the positive and negative aspects of your experience.Additionally, we would like to address the condition of the beach. Unfortunately, the recent weather patterns in Phú Quốc, particularly the seasonal change in wind direction, have brought an unusual amount of debris to our shores. We understand that this is not the pristine beach experience you expected, and for that, we are truly sorry.Please rest assured that our management team has taken immediate action to remedy this situation. We have increased the frequency of our beach clean-up efforts to ensure that our beaches are as clean and welcoming as possible.Once again, we apologize for any inconvenience and thank you for your understanding and patience during this time of improvement.Warm regards,Phuong Dang - Front Office Manager

Dear Mr/Mrs Yu Wei, Thank you for leaving a good rating review for The Shells Resort & Spa. We are delighted to learn that your stay was truly amazing in all aspects of the resort. We will continuously generate great experiences for our guests. Once again, we appreciate your review and we look forward to welcoming you back in the near future.Warm RegardsPhuong Dang (Ms.)Front Office Manager

Dear Tim Check, Thank you for taking the time to share your wonderful review! We are thrilled to hear that you enjoyed your stay at The Shells Resort & Spa Phu Quoc and awarded us a perfect 5-star rating.Your positive feedback motivates us to continuously strive for excellence and provide unforgettable experiences for our guests. We hope to welcome you back again soon!Sincerely,The Shells Resort & Spa Phu Quoc

Dear Tim Check, Thank you for taking the time to share your wonderful review! We are thrilled to hear that you enjoyed your stay at The Shells Resort & Spa Phu Quoc and awarded us a perfect 5-star rating.Your positive feedback motivates us to continuously strive for excellence and provide unforgettable experiences for our guests. We hope to welcome you back again soon!Sincerely,The Shells Resort & Spa Phu Quoc

Dear Daniel, Thank you for your wonderful review of The Shells Resort & Spa Phu Quoc! We are delighted to hear that you enjoyed your stay and found our resort to be comfortable and wonderful.We are always looking for ways to improve our resort, and your feedback is invaluable to us. We will continue to work hard to provide our guests with the best possible experience.Thank you again for choosing The Shells Resort & Spa Phu Quoc. We hope to welcome you back soon!Sincerely,The Shells Resort & Spa Phu Quoc

Dear Daniel, Thank you for your wonderful review of The Shells Resort & Spa Phu Quoc! We are delighted to hear that you enjoyed your stay and found our resort to be comfortable and wonderful.We are always looking for ways to improve our resort, and your feedback is invaluable to us. We will continue to work hard to provide our guests with the best possible experience.Thank you again for choosing The Shells Resort & Spa Phu Quoc. We hope to welcome you back soon!Sincerely,The Shells Resort & Spa Phu Quoc

Dear Feng Ru, Thank you for your wonderful review of The Shells Resort & Spa Phu Quoc! We are delighted to hear that you enjoyed your stay and found our resort to be comfortable and wonderful.We are always looking for ways to improve our resort, and your feedback is invaluable to us. We will continue to work hard to provide our guests with the best possible experience.Thank you again for choosing The Shells Resort & Spa Phu Quoc. We hope to welcome you back soon!Sincerely,The Shells Resort & Spa Phu Quoc

Dear Daniel, Thank you for your wonderful review of The Shells Resort & Spa Phu Quoc! We are delighted to hear that you enjoyed your stay and found our resort to be comfortable and wonderful.We are always looking for ways to improve our resort, and your feedback is invaluable to us. We will continue to work hard to provide our guests with the best possible experience.Thank you again for choosing The Shells Resort & Spa Phu Quoc. We hope to welcome you back soon!Sincerely,The Shells Resort & Spa Phu Quoc

Dear Daniel, Thank you for your wonderful review of The Shells Resort & Spa Phu Quoc! We are delighted to hear that you enjoyed your stay and found our resort to be comfortable and wonderful.We are always looking for ways to improve our resort, and your feedback is invaluable to us. We will continue to work hard to provide our guests with the best possible experience.Thank you again for choosing The Shells Resort & Spa Phu Quoc. We hope to welcome you back soon!Sincerely,The Shells Resort & Spa Phu Quoc

Dear Ivy, Thank you for taking the time to share your honest feedback about your recent stay at The Shells Resort & Spa Phu Quoc. We are delighted to hear that you enjoyed our resort's design, beautiful surroundings, private beach, helpful staff, spacious rooms, and delicious breakfast, especially the outdoor BBQ dinner.We sincerely apologize for the concerns you raised regarding facility upkeep and service levels. It is disheartening to hear that you encountered loose door hinges, falling items like toilet paper holders, and the general feeling of the resort needing refurbishment. We understand your disappointment, as these elements certainly do not reflect the standards we strive for and detract from the overall guest experience.Please know that we take your feedback very seriously and are committed to addressing these issues with urgency. We are currently undertaking renovations and upgrades throughout the resort, prioritizing areas requiring immediate attention, such as the door hinges and loose fixtures. We are also implementing stricter maintenance protocols and increasing our housekeeping staff to ensure cleanliness and a well-maintained environment.We acknowledge that while the resort possesses undeniable charm, it requires revitalization to fully match its potential. Your observation serves as a valuable reminder of the continuous improvement we strive for. We are confident that the ongoing renovations and service enhancements will offer a significantly improved experience for future guests.We appreciate your understanding and patience as we implement these changes. We hope you will consider giving us another opportunity in the future to showcase the progress we are making and regain your confidence in The Shells Resort & Spa Phu Quoc.Thank you again for choosing The Shells Resort & Spa Phu Quoc. We value your honest feedback and hope to welcome you back soon to experience the improvements we are making.Sincerely,The Shells Resort & Spa Phu Quoc

Dear Sarah,Thank you so much for taking the time to share your feedback about your recent stay at The Shells Resort & Spa Phu Quoc. We truly appreciate your honest insights and are committed to learning from guest experiences, both positive and negative.We're thrilled you enjoyed the friendly staff and convenient 24/7 buggy service, allowing you to effortlessly explore the resort. We also appreciate your understanding of the challenges involved in maintaining white tiles in the hot Phu Quoc climate. While we assure you cleanliness is a top priority for us, we understand how the yellowing tint might create an initial impression that falls short of expectations.We sincerely apologize for the inconvenience caused by the pool maintenance during your stay. We acknowledge your feedback that, while you had a decent stay, you weren't fully convinced by the 5-star experience. We take this critique seriously and are constantly striving to improve every aspect of The Shells. We would love to learn more about your specific concerns and suggestions to better understand how we can bridge the gap between your expectations and reality.We hope you'll give The Shells another chance in the future, allowing us to demonstrate our commitment to delivering a truly exceptional 5-star experience.Sincerely,The Shells Resort & Spa Phu Quoc Team

Dear Wonok,Thank you for taking the time to share your feedback about your recent stay at The Shells Resort & Spa Phu Quoc. We're thrilled to hear you enjoyed the beautiful villa, great service, delicious breakfast, and stunning beach and sunset views. We're also glad to hear you found our massage to be excellent.We understand your disappointment with the lukewarm water outside. We strive to provide our guests with the best possible experience, and we'll certainly look into improving the water temperature at our outdoor showers and pools.We appreciate your feedback and will use it to guide our efforts in providing a more enjoyable stay for all our guests.We hope you had a wonderful and relaxing time overall, and we invite you to return soon to experience the improved water temperature and other enhancements.Sincerely,The Shells Resort & Spa Phu Quoc Team

Dear JORDI, Thank you for taking the time to share your wonderful experience at The Shells Resort & Spa Phu Quoc. We are truly delighted to hear that you enjoyed your stay and awarded us a perfect 5-star rating.We strive to provide all our guests with an exceptional experience, and your feedback confirms that we are achieving this goal. We hope to welcome you back soon for another unforgettable stay.Warmly, The Shells Resort & Spa Phu Quoc

Dear Michael,We are deeply sorry to learn about the disappointing experience you had at The Shells Resort & Spa Phu Quoc. We understand your frustration and agree that your description falls far short of the 5-star standard we strive for.The issues you mentioned regarding cleanliness, rusty fixtures, and discrepancies between the advertised visuals and the actual conditions are unacceptable. We are taking your feedback very seriously and have already launched a thorough investigation into these concerns.We truly apologize for the inconvenience and distress caused by the early termination of your stay. We understand your prepayment puts you in a difficult position, and we are sincerely trying to find a reasonable and fair solution.We understand that regaining your trust and changing your negative experience will take time, but we are dedicated to improving and ensuring that The Shells Resort & Spa Phu Quoc truly reflects the 5-star experience we promise.Sincerely,The Shells Resort & Spa Phu Quoc Team

Dear Sin Man, Your glowing review has brought sunshine to our entire team at The Shells Resort & Spa Phu Quoc! We are absolutely thrilled to hear that every aspect of your stay, from the plush beds to the delectable food and sparkling pool, surpassed your expectations and earned us a well-deserved 5-star rating.Your kind words about Dun and Yen, especially mentioning their dedication to providing exceptional service around the clock, truly resonate with us. Knowing their efforts made such a positive impact on your experience fills us with immense pride. We strive to create a haven where every guest feels pampered and cared for, and hearing of their attentiveness warms our hearts.Thank you once again for taking the time to share your positive thoughts. Reviews like yours fuel our passion for hospitality and inspire us to keep exceeding expectations. We hope to welcome you back to The Shells soon, where another unforgettable experience awaits.With gratitude,The Shells Resort & Spa Phu Quoc

Dear Anna Maria,Thank you for taking the time to leave us a review of your recent stay at The Shells Resort & Spa Phu Quoc. We appreciate your feedback, even when it isn't entirely positive.While we're disappointed to hear you rated your experience a 4/10, we understand that travel experiences are personal and what works for one person might not for another. We would truly appreciate it if you could share more details about what aspects of your stay fell short of your expectations. Your feedback helps us identify areas for improvement and tailor our offerings to better serve all our guests.We strive to create a relaxing and memorable experience for everyone who visits The Shells. We always welcome constructive criticism and hope that by understanding your concerns, we can earn a higher rating on your next visit.Please feel free to reply to this email or reach out to us directly at [phone number] or [email address] to share your thoughts. We value your feedback and hope to have the opportunity to exceed your expectations in the future.Sincerely,The Shells Resort & Spa Phu Quoc Team

Dear Jyun Sian, Thank you for your fantastic 5-star review! We're thrilled to hear you enjoyed your stay so much. We strive to offer an exceptional experience, and your feedback assures us we're on the right track. Welcome back anytime!The Shells Resort & Spa Phu Quoc

Xin chao Johnny Chinh,On behalf of The shells resort & spa team, we would like to thank you for choosing our resort for your destination at Phu Quoc Island.We are pleased that you had a wonderful stay and your positive feedback will be motivate us to continuing delivery a best service to our guest.We hope to have the opportunity of welcoming you back again at The shells resort & spa Phu Quoc in the nearest future.Best regards,Van PhamFront Office Manager